We used Quicken for a refinance and after reading so many complaints on the internet I was a little skepticalI honestly can't see how anyone could be anything but happy with themWorking with the loan officer was so easy and they presented different terms, rates and fees and is was even done on a Sunday night!!! The process was completely laid out online with an area to upload all your docs which I did that Monday and everything was all set by weeks endThe longest part was waiting for the appraiser to get to our home but once she did it was only week and now we're closed! The closing person also comes right to your home so you NEVER have to leave your house to refinance your home! Refinance saved us almost $a month!!!!!!!!!!! due to the lower interest ratesWe paid NOTHING out of pocket
Our experience with Quicken was mostly positiveWe put in an offer on our new home May 5, and closed June 10, Everything was great up until weeks before closing when the person handling our loan decided to take vacation time leaving us to deal with no less than different people, all of whom did not have any idea as to what was going on with our loanIt was at this time that we were sent documents that were incorrect and items were requested from us that had already been submittedThis caused things to be very frustratingQuicken could definitely work on the customer service and inter-office communication aspects of their businessHowever, due to a lot of hard work (and staying on top of Quicken) by us and our realtor we were able to close within days
Everyone I came in contact with was exceptionally nice Everyone I would prefer to start and finish with the first contact, but as it was I had or difference contacts if I wanted any information All of them were nice I did not like the man who came and appraised my home In and out the door in minutes, needless to say the appraisal was from the internet Had home appraised for $30,more just weeks before he came The appraiser asked questions, when was this upgraded, how old was this, checked the attic, didn't say that all the extras in the home i.ewet bar in living area and fire place, built in bookcases around fireplace, things like that which he said didn't count But they do for the insurance company He was kind of rude If I deal with you again concerning a home loan I will be sure he isn't involved
The process of refinancing was very quick and easyAll of our documents were uploaded online and we were kept in the loop all the timeIf we had any questions we knew who to contact and received answers very quicklyVery satisfied with the process
Quicken loan worked extremely hard to get our refi closed even with a few difficult issues on our side to tackle
We where able to drop almost two (2) points off from our old terrible mortgage company!
Quicken was very helpful and was able to discount our closing cost quite a lot of money to keep our new payments well below our old payment
Thank very much quicken loan!
We refinanced our mortage to get rid of PMI, and to switch to a year mortageI own several properties and this was by far the easiest loan process I have ever been throughIt was easy, fast, and their UI made submitting documents a breezeMy favorite part was they were up front about everythingIt was a wonderful experience
Chris Kachal was our rep and he was great! We were kept up to speed on each step of our loan and I was contacted each week with a status reportThe closing was easy and submitting all our paperwork was even easier! They were great and someone was always available to answer my questions and concerns Thanks again!
Absolutely the worst I ever came Accross with I was never told that each employment I have must have years long or longer time period My credit was Checked lowered my score tax papers etc filed , lost precious time Than I was told one of my jobs is only months long there for no exception to the rule I don't qualifyI was charged dollars to process Witch is refundable, but I am upset that loan application banker Brett Sims has never disclosed the yr requirement, In fact several times I was asked than I answered The length of employments , I'm sure all calls was recorded it should be on tape somewhere, don't recommend them Suggesting secret shopper calls
I have never dealt with anyone like Quicken Loans EVERYONE is so friendly and willing to do what it takes, to take care of your questions and Loan that you are applying for WE could not believe that they were willing to SETTLE at your home or another place of your choice THE entire process only took minutes I WOULD NOT go anywhere else and I tell everyone how good they are WE LOVE THEM
Quicken Loans tricked me into saying yes to running my creditAnd also ran my husband's credit without his permission at allWe have since contacted a lawyer
Our experience with Quicken Loans was quick and painlessI went into the process of refinancing our home dreading it Thankful that it was the opposite of what I expectedEveryone that I talked to at Quicken Loans was very helpful and a pleasure to work withI would recommend Quicken Loans!
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
I Franklin THad a great experience with QL, they gave me a chance when others Banks said NO because of my financial situationI was able to get a 3.50% years loan on my 7% years
So, I will forever be grateful for the lower % rate Carly Zollo from QL was able to get meThank you from the bottom of my heart
She made it simple and easy, she was the difference maker on my situation
It is hard to believe reading some of the reviews that the other customers are dealing with the same company it may be different from team to team I would tell you that if you want the most difficult mortgage process possible look to Quicken Loans I have had the same documents requested again and again and I provide them screenprints where they have it in their file The underwriter seemed to get fun and sport out of making the loan officer, realtor and customer chase their tailsIt is one thing when it is for a valid reason and an investor or government requirementIt is quite another when they are just trying to prove they are the underwriter and they have power Most other firms would not tolerate that However, even after jumping through all the hoops and getting approval they request documents that were required by the underwriter and approved by the underwriter Then then lost the documents in their system It seems like the Quicken computer system is either very complicated or employees do not receive appropriate training Some of the employees try hard and are friendly but it seems like a giant out of control hamster wheel with lack of management supervision
I wanted to share my experience with Quicken Loans When I decided to refinance my mortgage, I picked Quicken because of an advertisement I saw onlineI applied online and was able to attach needed documents very easily A loan officer named Craig called me to help along with the process and make sure exactly what I wanted to accomplish with the refiHe was very nice and helpfulI would definately recomment him and Quicken The loan processors , Melissa and document team were very helpful and kept in touch with me throughout the entire process If I had question or concerns, I just typed them in the online application and they promptly responded by calling or sending me a message via the same method I usedI did do a FHA which required some repairs to my home before the process could be completed but that was beyond their controlThe entire process took about days but that was only because the weather delay the repairs to the houseOnce the follow up inspection was complete, the closing was set and the deal was done I would highly recommend Craig ( [email protected] (800) 774-1933, ext) as a mortgage banker Give him a call
I had a very pleasant experience with Andi Numan everything was thorough and fast
We used Quicken for a refinance and after reading so many complaints on the internet I was a little skepticalI honestly can't see how anyone could be anything but happy with themWorking with the loan officer was so easy and they presented different terms, rates and fees and is was even done on a Sunday night!!! The process was completely laid out online with an area to upload all your docs which I did that Monday and everything was all set by weeks endThe longest part was waiting for the appraiser to get to our home but once she did it was only week and now we're closed! The closing person also comes right to your home so you NEVER have to leave your house to refinance your home! Refinance saved us almost $a month!!!!!!!!!!! due to the lower interest ratesWe paid NOTHING out of pocket
Our experience with Quicken was mostly positiveWe put in an offer on our new home May 5, and closed June 10, Everything was great up until weeks before closing when the person handling our loan decided to take vacation time leaving us to deal with no less than different people, all of whom did not have any idea as to what was going on with our loanIt was at this time that we were sent documents that were incorrect and items were requested from us that had already been submittedThis caused things to be very frustratingQuicken could definitely work on the customer service and inter-office communication aspects of their businessHowever, due to a lot of hard work (and staying on top of Quicken) by us and our realtor we were able to close within days
My mortage was handled very professionally and in a respectful manner
Everyone I came in contact with was exceptionally nice Everyone I would prefer to start and finish with the first contact, but as it was I had or difference contacts if I wanted any information All of them were nice I did not like the man who came and appraised my home In and out the door in minutes, needless to say the appraisal was from the internet Had home appraised for $30,more just weeks before he came The appraiser asked questions, when was this upgraded, how old was this, checked the attic, didn't say that all the extras in the home i.ewet bar in living area and fire place, built in bookcases around fireplace, things like that which he said didn't count But they do for the insurance company He was kind of rude If I deal with you again concerning a home loan I will be sure he isn't involved
Promised a close date and then didn't come through on their promise
The process of refinancing was very quick and easyAll of our documents were uploaded online and we were kept in the loop all the timeIf we had any questions we knew who to contact and received answers very quicklyVery satisfied with the process
Quicken loan worked extremely hard to get our refi closed even with a few difficult issues on our side to tackle
We where able to drop almost two (2) points off from our old terrible mortgage company!
Quicken was very helpful and was able to discount our closing cost quite a lot of money to keep our new payments well below our old payment
Thank very much quicken loan!
We refinanced our mortage to get rid of PMI, and to switch to a year mortageI own several properties and this was by far the easiest loan process I have ever been throughIt was easy, fast, and their UI made submitting documents a breezeMy favorite part was they were up front about everythingIt was a wonderful experience
Chris Kachal was our rep and he was great! We were kept up to speed on each step of our loan and I was contacted each week with a status reportThe closing was easy and submitting all our paperwork was even easier! They were great and someone was always available to answer my questions and concerns Thanks again!
I kept asking questions in the app never got an answerTook times for the notary because there were issues
Very quick and clean processGreat group of people to work withWould do again in a heartbeat
Absolutely the worst I ever came Accross with I was never told that each employment I have must have years long or longer time period My credit was Checked lowered my score tax papers etc filed , lost precious time Than I was told one of my jobs is only months long there for no exception to the rule I don't qualifyI was charged dollars to process Witch is refundable, but I am upset that loan application banker Brett Sims has never disclosed the yr requirement, In fact several times I was asked than I answered The length of employments , I'm sure all calls was recorded it should be on tape somewhere, don't recommend them Suggesting secret shopper calls
I have never dealt with anyone like Quicken Loans EVERYONE is so friendly and willing to do what it takes, to take care of your questions and Loan that you are applying for WE could not believe that they were willing to SETTLE at your home or another place of your choice THE entire process only took minutes I WOULD NOT go anywhere else and I tell everyone how good they are WE LOVE THEM
Quicken Loans tricked me into saying yes to running my creditAnd also ran my husband's credit without his permission at allWe have since contacted a lawyer
Our experience with Quicken Loans was quick and painlessI went into the process of refinancing our home dreading it Thankful that it was the opposite of what I expectedEveryone that I talked to at Quicken Loans was very helpful and a pleasure to work withI would recommend Quicken Loans!
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
I Franklin THad a great experience with QL, they gave me a chance when others Banks said NO because of my financial situationI was able to get a 3.50% years loan on my 7% years
So, I will forever be grateful for the lower % rate Carly Zollo from QL was able to get meThank you from the bottom of my heart
She made it simple and easy, she was the difference maker on my situation
It is hard to believe reading some of the reviews that the other customers are dealing with the same company it may be different from team to team I would tell you that if you want the most difficult mortgage process possible look to Quicken Loans I have had the same documents requested again and again and I provide them screenprints where they have it in their file The underwriter seemed to get fun and sport out of making the loan officer, realtor and customer chase their tailsIt is one thing when it is for a valid reason and an investor or government requirementIt is quite another when they are just trying to prove they are the underwriter and they have power Most other firms would not tolerate that However, even after jumping through all the hoops and getting approval they request documents that were required by the underwriter and approved by the underwriter Then then lost the documents in their system It seems like the Quicken computer system is either very complicated or employees do not receive appropriate training Some of the employees try hard and are friendly but it seems like a giant out of control hamster wheel with lack of management supervision
I wanted to share my experience with Quicken Loans When I decided to refinance my mortgage, I picked Quicken because of an advertisement I saw onlineI applied online and was able to attach needed documents very easily A loan officer named Craig called me to help along with the process and make sure exactly what I wanted to accomplish with the refiHe was very nice and helpfulI would definately recomment him and Quicken The loan processors , Melissa and document team were very helpful and kept in touch with me throughout the entire process If I had question or concerns, I just typed them in the online application and they promptly responded by calling or sending me a message via the same method I usedI did do a FHA which required some repairs to my home before the process could be completed but that was beyond their controlThe entire process took about days but that was only because the weather delay the repairs to the houseOnce the follow up inspection was complete, the closing was set and the deal was done I would highly recommend Craig ( [email protected] (800) 774-1933, ext) as a mortgage banker Give him a call