I love the process that is totally on-line driven except for the final signing which was done at my home (another plus)My only negatives were 1) my closing was delayed by days because the notary was not provided the correct documents needed for my wife to sign which in turn required that I make another house payment which in-turn means I am paying yr interest on $because that was not subtracted from my previous loan balance (although I'll be reimbursed from my bank for the payment my balance on the loan is higher than it should be.) 2) I informed my initial contact person at QL that I did not want costs rolled into my loan and instead would pay cash for closing costsBecause the QL process handed me off to different people at each phase, my request was not passed along and costs ended up in the loan so I required they reprocess IAW my requestWhich they did but again it delayed the process
My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
I have just completed my refinance with Quicken Wow, I'm blown away with this company They utilize technology to the max Almost everything is paperless Super competent staff Great Rates, Totally reasonable fees Absolutely loved my experience with Quicken The whole process took less than days They really wowed me
Quicken Loans made the experience of obtaining a mortgage and buying our new home so very easy We heard nightmare stories from many people about their experiences with other companies so we came into this with much anxiety; as the process moved forward we are happy to say none of those nightmares came into play with Quicken Loans The entire process was easy and with access to my personal QL site online, anything and everything was just a click away I would recommend anyone to go with this company should they consider purchasing a home
Quicken Loans made this such an easy process for meI was able to get most of my paperwork done at my convenienceThe online account made it nice to be able to check in daily to see if any thing else needed to be completedThe staff at Quicken Loans were professional, again would call me at my convenience even after hoursThank you Anthony, Rose and the rest of my team!
All the Quicken/Rocket team members were very friendly and knowledgeableEverything was explained thoroughly up front Any questions I had throughout the process were anwered quicklyI am extremely happy with Quicken Loans/Rocket MortgageI will definitely be recommending them to other people
Quicken Loans took care of my mortgage needs in no time flat and I was moving into my houseThe staff was friendly and extremely helpful and answered all my questions
In April of Quicken Loans settled a lawsuit providing service members and veterans with false, deceptive, and misleading mortgage offers in the state of Washington I am here to tell you that in August they are still misrepresenting their services in other states on how funds are applied to VA loans I was told once I had contacted them that they have retrained their lenders not to lie anymore but there is nothing they can do about the 8000+ closing fees I was charged after being deliberately mislead in to refinancing with them on pretenses
I was told during the initial interview that my funds would be auto deducted from my account and applied to my loan every two weeks to take advantage of lowering the interest paid on the life of the loan However once the loan was closed and I was charged all of the closing fees I then found out they auto deduct the money every days and hold it in suspense until the full payment is due and then apply the funds To clarify every days generally makes the funds available an average of 7-days prior to the payment being due on the 1st of every month However, Quicken Loans holds not only the day payment but the full monthly payment that has been deducted from my bank account in suspense until the exact day the payment is due (on the 1st) So they are basically collecting interest on my money for approximately 1/ of every month while I get absolutely so credit toward the interest on my account This is flipping a customer to collect fees from them by lying to the consumer to get them to switch This is a form of predatory lendingThis a VA loan that my husband served years in the service to be able to earn the ability to use Quicken Loans is misleading and lying to our Veterans and our Military Services This should be stopped
Excellent experience from the first phone call inquiry all the way to my closing last weekI worked with three separate people throughout the process and each one was supportive, professional and constantly made themselves available at any time I could not have asked for a better first-time home buying experience!
It was faster and a much better rate/deal for our investment unit than everyone else had to offerQuicken Loans was so good, efficient and speedy we're recommending it to everyone
Very good and quick service QL is in touch with the customer all the way by phone, e- mail , fax and mailThey serve you anyway you want, that is what I like about them
The customer service that we received from Quicken Loans and all of the associates was superbWe cannot give enough accolades to the representative s and the ease of processEach individual went beyond expectations in order for us to close on our new home
Outstanding remarks are given to our team: Brooke Sneed, Tiara Ferguson and Suzette BurtonThank you
Easy, complete, and outstanding customer service our team member helped us threw every step and actually gave us advise on how to shuffle things to get it paid down quicker other organizations just pester, but Quicken delivered thank you Quicken
I love the process that is totally on-line driven except for the final signing which was done at my home (another plus)My only negatives were 1) my closing was delayed by days because the notary was not provided the correct documents needed for my wife to sign which in turn required that I make another house payment which in-turn means I am paying yr interest on $because that was not subtracted from my previous loan balance (although I'll be reimbursed from my bank for the payment my balance on the loan is higher than it should be.) 2) I informed my initial contact person at QL that I did not want costs rolled into my loan and instead would pay cash for closing costsBecause the QL process handed me off to different people at each phase, my request was not passed along and costs ended up in the loan so I required they reprocess IAW my requestWhich they did but again it delayed the process
Very responsive and helpfulHighly recommend
My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
My experience with Quicken was great from beginning to endI am so glad I was referred to them!
I have just completed my refinance with Quicken Wow, I'm blown away with this company They utilize technology to the max Almost everything is paperless Super competent staff Great Rates, Totally reasonable fees Absolutely loved my experience with Quicken The whole process took less than days They really wowed me
Quicken Loans made the experience of obtaining a mortgage and buying our new home so very easy We heard nightmare stories from many people about their experiences with other companies so we came into this with much anxiety; as the process moved forward we are happy to say none of those nightmares came into play with Quicken Loans The entire process was easy and with access to my personal QL site online, anything and everything was just a click away I would recommend anyone to go with this company should they consider purchasing a home
Quicken Loans made this such an easy process for meI was able to get most of my paperwork done at my convenienceThe online account made it nice to be able to check in daily to see if any thing else needed to be completedThe staff at Quicken Loans were professional, again would call me at my convenience even after hoursThank you Anthony, Rose and the rest of my team!
All the Quicken/Rocket team members were very friendly and knowledgeableEverything was explained thoroughly up front Any questions I had throughout the process were anwered quicklyI am extremely happy with Quicken Loans/Rocket MortgageI will definitely be recommending them to other people
Quicken Loans took care of my mortgage needs in no time flat and I was moving into my houseThe staff was friendly and extremely helpful and answered all my questions
In April of Quicken Loans settled a lawsuit providing service members and veterans with false, deceptive, and misleading mortgage offers in the state of Washington I am here to tell you that in August they are still misrepresenting their services in other states on how funds are applied to VA loans I was told once I had contacted them that they have retrained their lenders not to lie anymore but there is nothing they can do about the 8000+ closing fees I was charged after being deliberately mislead in to refinancing with them on pretenses
I was told during the initial interview that my funds would be auto deducted from my account and applied to my loan every two weeks to take advantage of lowering the interest paid on the life of the loan However once the loan was closed and I was charged all of the closing fees I then found out they auto deduct the money every days and hold it in suspense until the full payment is due and then apply the funds To clarify every days generally makes the funds available an average of 7-days prior to the payment being due on the 1st of every month However, Quicken Loans holds not only the day payment but the full monthly payment that has been deducted from my bank account in suspense until the exact day the payment is due (on the 1st) So they are basically collecting interest on my money for approximately 1/ of every month while I get absolutely so credit toward the interest on my account This is flipping a customer to collect fees from them by lying to the consumer to get them to switch This is a form of predatory lendingThis a VA loan that my husband served years in the service to be able to earn the ability to use Quicken Loans is misleading and lying to our Veterans and our Military Services This should be stopped
Excellent experience from the first phone call inquiry all the way to my closing last weekI worked with three separate people throughout the process and each one was supportive, professional and constantly made themselves available at any time I could not have asked for a better first-time home buying experience!
I had the best experience refinancing my home Quicken Loans is great to work with I would recommend to anyone
It was faster and a much better rate/deal for our investment unit than everyone else had to offerQuicken Loans was so good, efficient and speedy we're recommending it to everyone
Very good and quick service QL is in touch with the customer all the way by phone, e- mail , fax and mailThey serve you anyway you want, that is what I like about them
Wonderful experience; excellent staff; quick responses; closed quick
The customer service that we received from Quicken Loans and all of the associates was superbWe cannot give enough accolades to the representative s and the ease of processEach individual went beyond expectations in order for us to close on our new home
Outstanding remarks are given to our team: Brooke Sneed, Tiara Ferguson and Suzette BurtonThank you
good experience, minimal hassle, closing was done at my residence with very smooth handling and no difficulty
Easy, complete, and outstanding customer service our team member helped us threw every step and actually gave us advise on how to shuffle things to get it paid down quicker other organizations just pester, but Quicken delivered thank you Quicken
Great experience
Easiest and quickest refinance I have ever doneVery thorough and I knew what was happening every step of the wayVery Professional