Quicken was very easy to work with, very efficient in their request and review of documents, and the entire process was short and easy This was our second time processing with them and both were equally efficient
The people I worked with were very courteous and helpfulThey made the process stress freeIt was done very quick and efficient from start to finishthey live up to the name "quicken" I would definitely recommend to anyone
Quicken Loans made it easy for us to be able to get our home refinanced at a much better interest rate than what we had and all of the people there were super
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!
I had an enjoyable experience from beginning to endAll were very professional and provided a smooth exchange of information through out the processGreat bunch of people
I had a positive experience with Steve Furdock, he was part of the resolutions team, my application was denied, but with some more research, and with him listening to me, they found out that I was indeed qualified for the home loan! I and my family are blessed to have worked with him
we worked with a wonderful group of people at Quicken Loans not to take anything away from any of them we just feel in love with Megan O'neil she was on her A game at all timesThank you all for what you did for us!!!!
J.B & R.A
A very positive experienceThe agents were responsive, knowledgeable, and courteous and the refinance was completed quickly and convenientlyMany thanks Quicken Loans!
Rocket Mortgage was easy to work with, though a myriad of names crossed in the process We had a glitch but they worked with us till complete I would recommend anyone to consider them for (re)financing needs
We had a great experience with Quicken Loans The whole process was thorough, quick and easy The appraisal went smooth and they came to our house for the closing We got a much lower rate with the year versus the year were with before and for only less than $more month We are glad we did it
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!
Quicken was very easy to work with, very efficient in their request and review of documents, and the entire process was short and easy This was our second time processing with them and both were equally efficient
I had a smooth experience, no problems, and constant communication
The people I worked with were very courteous and helpfulThey made the process stress freeIt was done very quick and efficient from start to finishthey live up to the name "quicken" I would definitely recommend to anyone
I was satisfied with quicken loans service during a recent refinance
Quicken Loans made it easy for us to be able to get our home refinanced at a much better interest rate than what we had and all of the people there were super
Was easy and convenient
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
The staff at Quicken Loans are thorough and provided great communicationMy experience with Quicken Loans was great! Thanks You All
We had a great experience with QLThe staff is quick to answer questions and resolve problems
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!
Easy processGreat communication with customer
I had an enjoyable experience from beginning to endAll were very professional and provided a smooth exchange of information through out the processGreat bunch of people
I had a positive experience with Steve Furdock, he was part of the resolutions team, my application was denied, but with some more research, and with him listening to me, they found out that I was indeed qualified for the home loan! I and my family are blessed to have worked with him
we worked with a wonderful group of people at Quicken Loans not to take anything away from any of them we just feel in love with Megan O'neil she was on her A game at all timesThank you all for what you did for us!!!!
J.B & R.A
Quicken Loans has worked hard to help us achieve our purchase and has always been available when we had a question or issueGreat service so far!
Everyone was very professional and I would definitely recommend them to my family and friends
A very positive experienceThe agents were responsive, knowledgeable, and courteous and the refinance was completed quickly and convenientlyMany thanks Quicken Loans!
Rocket Mortgage was easy to work with, though a myriad of names crossed in the process We had a glitch but they worked with us till complete I would recommend anyone to consider them for (re)financing needs
We had a great experience with Quicken Loans The whole process was thorough, quick and easy The appraisal went smooth and they came to our house for the closing We got a much lower rate with the year versus the year were with before and for only less than $more month We are glad we did it
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!