My contact with Quicken from start to finish was positive I like the myql.com portal, it really is a productive method of communication and submission of documentation It was a pretty smooth transaction Thank you Quicken
The customer service that we received from Quicken Loans and all of the associates was superbWe cannot give enough accolades to the representative s and the ease of processEach individual went beyond expectations in order for us to close on our new home
Outstanding remarks are given to our team: Brooke Sneed, Tiara Ferguson and Suzette BurtonThank you
This is my second time using Quicken, and I could not have had a better experienceThey were thorough, professional and timelyFrom start to finish loan closed in about weeksThey followed up with daily status updates, I was never left in the darkQuestions were answered and resolved immediately? My representative was friendly and efficientI would recommend Quicken Loans to anyone who's looking for an experience over and above excellence
They pre-approved us quickly and I felt like I should go with them- paying a bit more for the big-name, #lender satisfaction rated company Their service did not pan out
Much of the communication was second and third hand - "what I was told was..." "what I am hearing is..." This made me feel like I could not trust those I was working with - that they were not being honest with me
The terms disclosures often did not match what I was told verbally - until the final disclosure I was often told "Just sign this, we need it, but it will get fixed." Never good in any deal as we all know, written trumps verbal
As I got more and more frustrated, I escalated, but it took days to get anyone else involved They need to understand making a customer wait when they are angry, just leads to more anger
After it was all said and done - I went with another lender I received a follow up call from Quicken to discuss what went wrong That person was apologetic and supportive Where were they during the process, or when I escalated?
I had a bad experience, yours may be better My advice - if you work with Quicken, engage at least one more lender early in the process (it will cost you an appraisal ~$500) - you may be pleasantly surprised what the other lender can do
We had no problems with our Quicken Loans experience We received regular updates regarding the loan process and any documents that were needed Being able to upload the needed documents online was very convenient and made the approval process easy Would definitely recommend Quicken Loans to friends and family
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
It was an awesome experienceThe people who helped me were friendly and very helpful and they know their businessI would recommend quicken loans to anybody.Thank you
My review so hard to explain if you never did business w/QuickenLQuickenL customers knows exactly what I'm referencing toIf you're thinking about buying a home (Esp1st home buyers) I will put your mind at ease as I do not trust businesses or reviewsMy mind frame is Business's pose ascustomers to write a favorable review The same if you think abt Refinancing due to unforeseen occurrences like myselfQuickenL walked me thru the whole processQuickenL responds to your message board same day during business hrsQuickenL customer service is FLAWLESSWhat your waiting for I wrote a short novel call them right now
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!
Quicken Loans completed my refinance in a timely, easy manner I've worked with them for years and expected great service, but was again impressed with how hard they worked to find the best options for me
The process was very quick, easy and painlessEverything was up front and nothing was hidden from usI would recommend Quicken Loans to my family and friends without hesitation
The people who helped me were all great and helped any way they couldAndy even offered help when I think it was his vacation timeAll through the process of getting a house they made every effort to ensure that we were informed and happy
I have just completed my refinance with Quicken Wow, I'm blown away with this company They utilize technology to the max Almost everything is paperless Super competent staff Great Rates, Totally reasonable fees Absolutely loved my experience with Quicken The whole process took less than days They really wowed me
Excellent experience from the first phone call inquiry all the way to my closing last weekI worked with three separate people throughout the process and each one was supportive, professional and constantly made themselves available at any time I could not have asked for a better first-time home buying experience!
Very nice transition from group to group as the loan process progressedAll very polite, helpful and knowledgeable
My contact with Quicken from start to finish was positive I like the myql.com portal, it really is a productive method of communication and submission of documentation It was a pretty smooth transaction Thank you Quicken
We had a great experience with QLThe staff is quick to answer questions and resolve problems
The customer service that we received from Quicken Loans and all of the associates was superbWe cannot give enough accolades to the representative s and the ease of processEach individual went beyond expectations in order for us to close on our new home
Outstanding remarks are given to our team: Brooke Sneed, Tiara Ferguson and Suzette BurtonThank you
This is my second time using Quicken, and I could not have had a better experienceThey were thorough, professional and timelyFrom start to finish loan closed in about weeksThey followed up with daily status updates, I was never left in the darkQuestions were answered and resolved immediately? My representative was friendly and efficientI would recommend Quicken Loans to anyone who's looking for an experience over and above excellence
They pre-approved us quickly and I felt like I should go with them- paying a bit more for the big-name, #lender satisfaction rated company Their service did not pan out
Much of the communication was second and third hand - "what I was told was..." "what I am hearing is..." This made me feel like I could not trust those I was working with - that they were not being honest with me
The terms disclosures often did not match what I was told verbally - until the final disclosure I was often told "Just sign this, we need it, but it will get fixed." Never good in any deal as we all know, written trumps verbal
As I got more and more frustrated, I escalated, but it took days to get anyone else involved They need to understand making a customer wait when they are angry, just leads to more anger
After it was all said and done - I went with another lender I received a follow up call from Quicken to discuss what went wrong That person was apologetic and supportive Where were they during the process, or when I escalated?
I had a bad experience, yours may be better My advice - if you work with Quicken, engage at least one more lender early in the process (it will cost you an appraisal ~$500) - you may be pleasantly surprised what the other lender can do
We had no problems with our Quicken Loans experience We received regular updates regarding the loan process and any documents that were needed Being able to upload the needed documents online was very convenient and made the approval process easy Would definitely recommend Quicken Loans to friends and family
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
It was an awesome experienceThe people who helped me were friendly and very helpful and they know their businessI would recommend quicken loans to anybody.Thank you
My review so hard to explain if you never did business w/QuickenLQuickenL customers knows exactly what I'm referencing toIf you're thinking about buying a home (Esp1st home buyers) I will put your mind at ease as I do not trust businesses or reviewsMy mind frame is Business's pose ascustomers to write a favorable review The same if you think abt Refinancing due to unforeseen occurrences like myselfQuickenL walked me thru the whole processQuickenL responds to your message board same day during business hrsQuickenL customer service is FLAWLESSWhat your waiting for I wrote a short novel call them right now
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!
Quicken Loans completed my refinance in a timely, easy manner I've worked with them for years and expected great service, but was again impressed with how hard they worked to find the best options for me
The process was very quick, easy and painlessEverything was up front and nothing was hidden from usI would recommend Quicken Loans to my family and friends without hesitation
The Quicken Loan's team of professionals are outstanding Completely satisfied!
The help was quick and very informativeIt was a very pleasant overall experience and very helpful procedure
The people who helped me were all great and helped any way they couldAndy even offered help when I think it was his vacation timeAll through the process of getting a house they made every effort to ensure that we were informed and happy
I have just completed my refinance with Quicken Wow, I'm blown away with this company They utilize technology to the max Almost everything is paperless Super competent staff Great Rates, Totally reasonable fees Absolutely loved my experience with Quicken The whole process took less than days They really wowed me
Fantastic service..!!
Excellent experience from the first phone call inquiry all the way to my closing last weekI worked with three separate people throughout the process and each one was supportive, professional and constantly made themselves available at any time I could not have asked for a better first-time home buying experience!
My experience with Quicken was great from beginning to endI am so glad I was referred to them!