Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
Everyone was helpful, respectful, and knowledgeableVery easy to work with and their website was very easy to navigateI really appreciated the different sections such as "things that we needed to complete" and we could look anytime day or night and see what was being worked on at that time and how much progress was being madeTotally Awesome Experience!
I was given different informationWas different when we cloasedWas toldnit won't cost me anything to closeWhen closing I had to pay I made a half payment in March I was tild I would get that back at closingBecause payoff was dinr prior to MarchI feel I eas tild anything just to make the saleTipicol saleman
Most of my experience with quicken loans was greatIt was simple to upload all of my documents online, and the bankers that I worked with were very communicativeThe only negative was with the closing specialist, who wasn't as informative, and also made a few errors
From the very beginning, my experience with Quicken Loans was extremely positive and later proved quite beneficial in securing a refi for my homeI had previously tried to combine my two mortgages through Wells Fargo that held my first mortgage and was denied assistance, but were willing to refinance only their loanI am forever grateful to Quicken Loan for their expedient service to process my loanThe only issue I encountered was a software/driver issue with confirming a my closing document onlineHowever Quicken staff was able to find another solution and I was able to close within a few days
Consumers beware I started my interactions w/ QL back in December of 2017, looking to get a pre-approval for a loan to see how much I could afford, while I did shop around a little, QL did offer me a rate I liked and ultimately I decided they would be a good optionI provided all my financial documents (pay stubs, W2's, bank statements etc.) very promptly and consented to them pulling a credit check During the home search timeframe, someone from QL would reach out nearly every week and constantly remind me to contact them once I found something I was going to be putting an offer in forIn February, I found a home, and as it was new contruction, where we were told the targeted closing timeline would be in Mid-JuneI provided them all sales agreement paperwork, which also outlined a 30-day financing contingency from the time of offer where I deposited $40k, which would be returned if it was known that financing could not be met within the next days, a very crucial windowQL at this time requested updated statements and paystubs which I provided promptly and pulled another credit check Things were progressing smoothly and at the end of April, they ordered the appraisal, which also came in as expected and I was able to lock my interest rateTowards the end of May, the builder was now able to promise a closing date in Mid-June, and QL was promptly notified, it was now about days out At this time QL again, requested updated statements and paystubs which I promptly provided and they pulled another credit check, this time without consent and a few days pass byNext I get a call from QL saying there's an issue w/ my bonus pay (I work for a large tech company that offers a large sibonus and then RSUs), and that this could not be factored in They offered no other resolution than to have someone co-sign the loan, this was not an option for me While I very much understand that they must adhere to their underwriting standards, why did they bring this up just weeks before closing, when they've had my information for nearly 5+ months and none of my information has changed? In every conversation I've had about my pay w/ QL, I've always pointed out the nature of my pay structure, and no one ever bothered to mention that this was going to be an issue, they would brush it off and say they've done loans w/ employees from my company beforeAll the QL representative could do was say he was sorry Later that day an Executive Resolutions Advocate contacted me saying they would do an investigation and that she would get back to in business days She called back in business days as promised, but all they could say was that this was missed/human error that should've been caught ideally during the pre-approval stage and that she was sorryI was now left to scramble weeks before closing and possibly lose out on my $40k deposit, the home I had been set on for the last 3-months, all b/c of their "judgement error"...Way to do your due diligence QL and really screw people and mess with their lives because you don't know how to do you job on the front end Your empty apology means nothing compared to the damage that you've inflicted with no consideration for the customer Lucky another lender came through and go me closed just on time, no thanks to QL
Consumers beware I started my interactions w/ QL back in December of 2017, looking to get a pre-approval for a loan to see how much I could afford, while I did shop around a little, QL did offer me a rate I liked and ultimately I decided they would be a good optionI provided all my financial documents (pay stubs, W2's, bank statements etc.) very promptly and consented to them pulling a credit check During the home search timeframe, someone from QL would reach out nearly every week and constantly remind me to contact them once I found something I was going to be putting an offer in forIn February, I found a home, and as it was new contruction, where we were told the targeted closing timeline would be in Mid-JuneI provided them all sales agreement paperwork, which also outlined a 30-day financing contingency from the time of offer where I deposited $40k, which would be returned if it was known that financing could not be met within the next days, a very crucial windowQL at this time requested updated statements and paystubs which I provided promptly and pulled another credit check Things were progressing smoothly and at the end of April, they ordered the appraisal, which also came in as expected and I was able to lock my interest rateTowards the end of May, the builder was now able to promise a closing date in Mid-June, and QL was promptly notified, it was now about days out At this time QL again, requested updated statements and paystubs which I promptly provided and they pulled another credit check, this time without consent and a few days pass byNext I get a call from QL saying there's an issue w/ my bonus pay (I work for a large tech company that offers a large sibonus and then RSUs), and that this could not be factored in They offered no other resolution than to have someone co-sign the loan, this was not an option for me While I very much understand that they must adhere to their underwriting standards, why did they bring this up just weeks before closing, when they've had my information for nearly 5+ months and none of my information has changed? In every conversation I've had about my pay w/ QL, I've always pointed out the nature of my pay structure, and no one ever bothered to mention that this was going to be an issue, they would brush it off and say they've done loans w/ employees from my company beforeAll the QL representative could do was say he was sorry Later that day an Executive Resolutions Advocate contacted me saying they would do an investigation and that she would get back to in business days She called back in business days as promised, but all they could say was that this was missed/human error that should've been caught ideally during the pre-approval stage and that she was sorryI was now left to scramble weeks before closing and possibly lose out on my $40k deposit, the home I had been set on for the last 3-months, all b/c of their "judgement error"...Way to do your due diligence QL and really screw people and mess with their lives because you don't know how to do you job on the front end Your empty apology means nothing compared to the damage that you've inflicted with no consideration for the customer Lucky another lender came through and go me closed just on time, no thanks to QL
We had an excellent experience using Quicken Loans for a refi of our home Jacob Adelman was our mortgage banker and was always available to answer a question or to assist us during the process Their website is easy to use, speedy and contained everything we needed to assist in the process We will defuse Quicken Loans for any future needs and also recommend to friends and family
Quicken Loans made it easy for us to be able to get our home refinanced at a much better interest rate than what we had and all of the people there were super
I was a little leery about using Quicken after hearing some attitudes from local mortgage brokers, but my experience was great! Closed in days, did not have to go to someone's office, all online! The only time I had to leave my home was for the closing on my chosen home!
We have been in the process of a refi with Quicken for about weeks nowThey gave us an approval letter and we had a conference call with them and our current mortgage companyThey had all documentation and were aware of all circumstances prior to their appprovalAfter the approval, they ordered an appraisal and charged us $ Three weeks later they suddenly tell us we aren't going to qualify and we wouldn't be getting our money backThey were aware of the reason for denial weeks before and still allowed us to continue through the appraisal process and pay the $They should have put the brakes on the moment they were told we didn't meet their qualificationsThey just didn't care that we were out money and time due to their shotty, irresponsible business practicesI would never recommend them to anyoneThey're just out for themselves and ripping people off
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Our experience with Quicken was mostly positiveWe put in an offer on our new home May 5, and closed June 10, Everything was great up until weeks before closing when the person handling our loan decided to take vacation time leaving us to deal with no less than different people, all of whom did not have any idea as to what was going on with our loanIt was at this time that we were sent documents that were incorrect and items were requested from us that had already been submittedThis caused things to be very frustratingQuicken could definitely work on the customer service and inter-office communication aspects of their businessHowever, due to a lot of hard work (and staying on top of Quicken) by us and our realtor we were able to close within days
Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
It was a fine experienceThe people I dealt with were Professional, helpful, available and caring
Everyone was helpful, respectful, and knowledgeableVery easy to work with and their website was very easy to navigateI really appreciated the different sections such as "things that we needed to complete" and we could look anytime day or night and see what was being worked on at that time and how much progress was being madeTotally Awesome Experience!
Great experience
I was given different informationWas different when we cloasedWas toldnit won't cost me anything to closeWhen closing I had to pay I made a half payment in March I was tild I would get that back at closingBecause payoff was dinr prior to MarchI feel I eas tild anything just to make the saleTipicol saleman
Most of my experience with quicken loans was greatIt was simple to upload all of my documents online, and the bankers that I worked with were very communicativeThe only negative was with the closing specialist, who wasn't as informative, and also made a few errors
From the very beginning, my experience with Quicken Loans was extremely positive and later proved quite beneficial in securing a refi for my homeI had previously tried to combine my two mortgages through Wells Fargo that held my first mortgage and was denied assistance, but were willing to refinance only their loanI am forever grateful to Quicken Loan for their expedient service to process my loanThe only issue I encountered was a software/driver issue with confirming a my closing document onlineHowever Quicken staff was able to find another solution and I was able to close within a few days
Consumers beware I started my interactions w/ QL back in December of 2017, looking to get a pre-approval for a loan to see how much I could afford, while I did shop around a little, QL did offer me a rate I liked and ultimately I decided they would be a good optionI provided all my financial documents (pay stubs, W2's, bank statements etc.) very promptly and consented to them pulling a credit check During the home search timeframe, someone from QL would reach out nearly every week and constantly remind me to contact them once I found something I was going to be putting an offer in forIn February, I found a home, and as it was new contruction, where we were told the targeted closing timeline would be in Mid-JuneI provided them all sales agreement paperwork, which also outlined a 30-day financing contingency from the time of offer where I deposited $40k, which would be returned if it was known that financing could not be met within the next days, a very crucial windowQL at this time requested updated statements and paystubs which I provided promptly and pulled another credit check Things were progressing smoothly and at the end of April, they ordered the appraisal, which also came in as expected and I was able to lock my interest rateTowards the end of May, the builder was now able to promise a closing date in Mid-June, and QL was promptly notified, it was now about days out At this time QL again, requested updated statements and paystubs which I promptly provided and they pulled another credit check, this time without consent and a few days pass byNext I get a call from QL saying there's an issue w/ my bonus pay (I work for a large tech company that offers a large sibonus and then RSUs), and that this could not be factored in They offered no other resolution than to have someone co-sign the loan, this was not an option for me While I very much understand that they must adhere to their underwriting standards, why did they bring this up just weeks before closing, when they've had my information for nearly 5+ months and none of my information has changed? In every conversation I've had about my pay w/ QL, I've always pointed out the nature of my pay structure, and no one ever bothered to mention that this was going to be an issue, they would brush it off and say they've done loans w/ employees from my company beforeAll the QL representative could do was say he was sorry Later that day an Executive Resolutions Advocate contacted me saying they would do an investigation and that she would get back to in business days She called back in business days as promised, but all they could say was that this was missed/human error that should've been caught ideally during the pre-approval stage and that she was sorryI was now left to scramble weeks before closing and possibly lose out on my $40k deposit, the home I had been set on for the last 3-months, all b/c of their "judgement error"...Way to do your due diligence QL and really screw people and mess with their lives because you don't know how to do you job on the front end Your empty apology means nothing compared to the damage that you've inflicted with no consideration for the customer Lucky another lender came through and go me closed just on time, no thanks to QL
Consumers beware I started my interactions w/ QL back in December of 2017, looking to get a pre-approval for a loan to see how much I could afford, while I did shop around a little, QL did offer me a rate I liked and ultimately I decided they would be a good optionI provided all my financial documents (pay stubs, W2's, bank statements etc.) very promptly and consented to them pulling a credit check During the home search timeframe, someone from QL would reach out nearly every week and constantly remind me to contact them once I found something I was going to be putting an offer in forIn February, I found a home, and as it was new contruction, where we were told the targeted closing timeline would be in Mid-JuneI provided them all sales agreement paperwork, which also outlined a 30-day financing contingency from the time of offer where I deposited $40k, which would be returned if it was known that financing could not be met within the next days, a very crucial windowQL at this time requested updated statements and paystubs which I provided promptly and pulled another credit check Things were progressing smoothly and at the end of April, they ordered the appraisal, which also came in as expected and I was able to lock my interest rateTowards the end of May, the builder was now able to promise a closing date in Mid-June, and QL was promptly notified, it was now about days out At this time QL again, requested updated statements and paystubs which I promptly provided and they pulled another credit check, this time without consent and a few days pass byNext I get a call from QL saying there's an issue w/ my bonus pay (I work for a large tech company that offers a large sibonus and then RSUs), and that this could not be factored in They offered no other resolution than to have someone co-sign the loan, this was not an option for me While I very much understand that they must adhere to their underwriting standards, why did they bring this up just weeks before closing, when they've had my information for nearly 5+ months and none of my information has changed? In every conversation I've had about my pay w/ QL, I've always pointed out the nature of my pay structure, and no one ever bothered to mention that this was going to be an issue, they would brush it off and say they've done loans w/ employees from my company beforeAll the QL representative could do was say he was sorry Later that day an Executive Resolutions Advocate contacted me saying they would do an investigation and that she would get back to in business days She called back in business days as promised, but all they could say was that this was missed/human error that should've been caught ideally during the pre-approval stage and that she was sorryI was now left to scramble weeks before closing and possibly lose out on my $40k deposit, the home I had been set on for the last 3-months, all b/c of their "judgement error"...Way to do your due diligence QL and really screw people and mess with their lives because you don't know how to do you job on the front end Your empty apology means nothing compared to the damage that you've inflicted with no consideration for the customer Lucky another lender came through and go me closed just on time, no thanks to QL
I had a positive experience with Quicken LoansThe people were very nice and helpful
We had an excellent experience using Quicken Loans for a refi of our home Jacob Adelman was our mortgage banker and was always available to answer a question or to assist us during the process Their website is easy to use, speedy and contained everything we needed to assist in the process We will defuse Quicken Loans for any future needs and also recommend to friends and family
I had no problems at allAll Q l personnel were very professional
Quicken Loans made it easy for us to be able to get our home refinanced at a much better interest rate than what we had and all of the people there were super
Excellent customer service and communicationQuick and efficient closingHighly recommend
I was a little leery about using Quicken after hearing some attitudes from local mortgage brokers, but my experience was great! Closed in days, did not have to go to someone's office, all online! The only time I had to leave my home was for the closing on my chosen home!
We have been in the process of a refi with Quicken for about weeks nowThey gave us an approval letter and we had a conference call with them and our current mortgage companyThey had all documentation and were aware of all circumstances prior to their appprovalAfter the approval, they ordered an appraisal and charged us $ Three weeks later they suddenly tell us we aren't going to qualify and we wouldn't be getting our money backThey were aware of the reason for denial weeks before and still allowed us to continue through the appraisal process and pay the $They should have put the brakes on the moment they were told we didn't meet their qualificationsThey just didn't care that we were out money and time due to their shotty, irresponsible business practicesI would never recommend them to anyoneThey're just out for themselves and ripping people off
Quicken Loans are the Best! Very professional and make it easy to purchase a home
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Our experience with Quicken was mostly positiveWe put in an offer on our new home May 5, and closed June 10, Everything was great up until weeks before closing when the person handling our loan decided to take vacation time leaving us to deal with no less than different people, all of whom did not have any idea as to what was going on with our loanIt was at this time that we were sent documents that were incorrect and items were requested from us that had already been submittedThis caused things to be very frustratingQuicken could definitely work on the customer service and inter-office communication aspects of their businessHowever, due to a lot of hard work (and staying on top of Quicken) by us and our realtor we were able to close within days