WE just closed with Quicken Loans, it was a long and arduous process due to the nature of Trust we were involved with and a resentful relative, but QL stuck with us until we closedThank you QL team for your resolve and continued support for our wishesWE now own our home and are happy with what you have done for us
It was a pleasure to work with this very knowledgeable team of peopleThe Quicken Loans team members were extremely helpful during my refinancing processThey answered all my questions and let me know the status of the process as it was taking placeThey were patient and helpful
From the very beginning, my experience with Quicken Loans was extremely positive and later proved quite beneficial in securing a refi for my homeI had previously tried to combine my two mortgages through Wells Fargo that held my first mortgage and was denied assistance, but were willing to refinance only their loanI am forever grateful to Quicken Loan for their expedient service to process my loanThe only issue I encountered was a software/driver issue with confirming a my closing document onlineHowever Quicken staff was able to find another solution and I was able to close within a few days
The most professional, courteous, full access and seamless mortage transaction I have ever experienced !!!!!! Surprisingly, not from a typical bank nor a standard mortgage lender ! I would use Quicken Loans again, given the opportunity
CNB on 9/10/
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had From the initial contact to our closing, the process was near flawless and very timely My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know" My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system
Lindsey Christainsen, was by far the greatest to deal with Only issue we have with the process, and yes we are repeat users, is being passed to different associates through the loan, You seem to develop a relationship with your initial contact then become a number as you get closer to closestill a positive experience
We really enjoyed working with Quicken Loans for refinancing our mortgageThey were very friendly, helpful, always available to answer questions, and using their online system for tracking the process and submitting documents was extremely user friendlyPlus they were able to get us a better rate than offered by other companiesI would definitely recommend them
I just completed my second loan with QuickenThe first mortgage was for an investment property They are very helpful and Bryan, who was my primary contact was greatHe helped me get all of the documentation together and it was much easier than I thought The fact that it was an investment property made it a bit more expensive and there were many, many delays that I was not happy about but at the end of the day it all worked out so on this loan I would give them a grade of "B+"
A few months later I decided to refinance my primary home I went with Quicken because I figured they already had most of my info and I figured it would be easyI was using my veteran status to get a VA loan, something I was not allowed to do with the investment property I mentioned above
Things started out easy enough but the closing kept getting delayed for the stupidest of reasons As an example, the whole process came to a halt because on the payoff document they got from the Chase bank showed a late fee of $ I never paid a mortgage payment late in my life so I called Chase for an explanation They said the late fee appears on the payoff document just incase they payment is late and that Quicken should have known that After a few days of going back and forth I decided I wanted to cancel the loan, even though I had already paid out over $1,in fees and inspections that I would never get backWhen I told them I wanted out, they had someone in management contact me I figured he would offer to get involved and help move things along but man, was I mistaken! His attitude was pretty much "OK - go ahead and cancel if you want but you will not get back any of the money that was paid out" I decided to go ahead and continue the refi anywayFinally, a month later a closing date was set The DAY BEFORE we were supposed to closed I got a phone call telling me they were having difficulties reconfirming my employmentAgain, the tell me this the DAY BEFORE Mind you I had already closed on a mortgage with QL the months previously and I have been employed at the same place for years!
We ended up closing a few days later - a full MONTH after we expected to close
For this second loan I give Quicken Loans a weak "C"
Overall the people that we dealt with were very nice and we got a good rate for our mortgage However, the process was stressfulIt seemed like every other day we got assigned to a new person I kept getting texts telling me that we urgently needed to complete something on the online site but when I went there either there was nothing to complete or the item wanted was confusing or made no sense
I refinanced with Quicken in July and found the process to require very little of me, due to the use of e-forms and e-signatures All members of the Quicken team I had contact with were prompt, polite and courteous At that time, I was told that Quicken would be on the lookout for a lower rate in the future and that if a lower rate was available, THEY would contact me Well, here it is months later and Quicken called me up and asked if I'd care to refinance again (FOR FREE) and get the lower rate I closed weeks ago and I can say that once again, I was very satisfied So much so that I bothered to write this review, which is not something I do very often Hats off to Quicken for their spotless performance refinancing my loan...twice!
QuickenLoans is an easy company to do business with as most of the transactions can be done on-line or over the phoneThe loan officers, especially Andrew Moore were very helpful and patientAs we had all the documentation needed, our refinance went thru quicklyI would definitely recommend them for home financing
We have done business with Quicken Loans for several yearsThe experiences is always greatThey deliver on commitments and you know all the way through the process where you stand No surprisesVery professional in all respects
Learned I had been lied to by my original mortgager and immediately began to look for alternative Quicken was the fastest to respond and had the same competitive rate as alternatives Support and communication was excellent throughout Simplified the process and closed within weeks of original communication
I had an overall good experience with Quicken loans, I was approved within a few days with an excellent interest rate I worked through the process with several professionals and all had excellent customer service skills from beginning to end I do believe the closing costs were high but I did not try to negotiate these costs and I probably should have There was a mix up with the money I was to receive after closing but I expect it to be remedied soon Overall good experience
All my mortgage issued where address accordingly regarding my biweekly payment plan and escrow account with easy document upload on line for immediate attention
Excellent mortgage companyHonest, compassionate,and timely
WE just closed with Quicken Loans, it was a long and arduous process due to the nature of Trust we were involved with and a resentful relative, but QL stuck with us until we closedThank you QL team for your resolve and continued support for our wishesWE now own our home and are happy with what you have done for us
It was a pleasure to work with this very knowledgeable team of peopleThe Quicken Loans team members were extremely helpful during my refinancing processThey answered all my questions and let me know the status of the process as it was taking placeThey were patient and helpful
Everyone I had contact with was so nice and gave me all the information I needed
From the very beginning, my experience with Quicken Loans was extremely positive and later proved quite beneficial in securing a refi for my homeI had previously tried to combine my two mortgages through Wells Fargo that held my first mortgage and was denied assistance, but were willing to refinance only their loanI am forever grateful to Quicken Loan for their expedient service to process my loanThe only issue I encountered was a software/driver issue with confirming a my closing document onlineHowever Quicken staff was able to find another solution and I was able to close within a few days
The most professional, courteous, full access and seamless mortage transaction I have ever experienced !!!!!! Surprisingly, not from a typical bank nor a standard mortgage lender ! I would use Quicken Loans again, given the opportunity
CNB on 9/10/
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
I have worked with Quicken twice now, and hands down the most efficient loan and closing process out thereI think they have perfected the system
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had From the initial contact to our closing, the process was near flawless and very timely My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know" My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system
Lindsey Christainsen, was by far the greatest to deal with Only issue we have with the process, and yes we are repeat users, is being passed to different associates through the loan, You seem to develop a relationship with your initial contact then become a number as you get closer to closestill a positive experience
We really enjoyed working with Quicken Loans for refinancing our mortgageThey were very friendly, helpful, always available to answer questions, and using their online system for tracking the process and submitting documents was extremely user friendlyPlus they were able to get us a better rate than offered by other companiesI would definitely recommend them
I just completed my second loan with QuickenThe first mortgage was for an investment property They are very helpful and Bryan, who was my primary contact was greatHe helped me get all of the documentation together and it was much easier than I thought The fact that it was an investment property made it a bit more expensive and there were many, many delays that I was not happy about but at the end of the day it all worked out so on this loan I would give them a grade of "B+"
A few months later I decided to refinance my primary home I went with Quicken because I figured they already had most of my info and I figured it would be easyI was using my veteran status to get a VA loan, something I was not allowed to do with the investment property I mentioned above
Things started out easy enough but the closing kept getting delayed for the stupidest of reasons As an example, the whole process came to a halt because on the payoff document they got from the Chase bank showed a late fee of $ I never paid a mortgage payment late in my life so I called Chase for an explanation They said the late fee appears on the payoff document just incase they payment is late and that Quicken should have known that After a few days of going back and forth I decided I wanted to cancel the loan, even though I had already paid out over $1,in fees and inspections that I would never get backWhen I told them I wanted out, they had someone in management contact me I figured he would offer to get involved and help move things along but man, was I mistaken! His attitude was pretty much "OK - go ahead and cancel if you want but you will not get back any of the money that was paid out" I decided to go ahead and continue the refi anywayFinally, a month later a closing date was set The DAY BEFORE we were supposed to closed I got a phone call telling me they were having difficulties reconfirming my employmentAgain, the tell me this the DAY BEFORE Mind you I had already closed on a mortgage with QL the months previously and I have been employed at the same place for years!
We ended up closing a few days later - a full MONTH after we expected to close
For this second loan I give Quicken Loans a weak "C"
Overall the people that we dealt with were very nice and we got a good rate for our mortgage However, the process was stressfulIt seemed like every other day we got assigned to a new person I kept getting texts telling me that we urgently needed to complete something on the online site but when I went there either there was nothing to complete or the item wanted was confusing or made no sense
I refinanced with Quicken in July and found the process to require very little of me, due to the use of e-forms and e-signatures All members of the Quicken team I had contact with were prompt, polite and courteous At that time, I was told that Quicken would be on the lookout for a lower rate in the future and that if a lower rate was available, THEY would contact me Well, here it is months later and Quicken called me up and asked if I'd care to refinance again (FOR FREE) and get the lower rate I closed weeks ago and I can say that once again, I was very satisfied So much so that I bothered to write this review, which is not something I do very often Hats off to Quicken for their spotless performance refinancing my loan...twice!
QuickenLoans is an easy company to do business with as most of the transactions can be done on-line or over the phoneThe loan officers, especially Andrew Moore were very helpful and patientAs we had all the documentation needed, our refinance went thru quicklyI would definitely recommend them for home financing
We have done business with Quicken Loans for several yearsThe experiences is always greatThey deliver on commitments and you know all the way through the process where you stand No surprisesVery professional in all respects
Learned I had been lied to by my original mortgager and immediately began to look for alternative Quicken was the fastest to respond and had the same competitive rate as alternatives Support and communication was excellent throughout Simplified the process and closed within weeks of original communication
I had an overall good experience with Quicken loans, I was approved within a few days with an excellent interest rate I worked through the process with several professionals and all had excellent customer service skills from beginning to end I do believe the closing costs were high but I did not try to negotiate these costs and I probably should have There was a mix up with the money I was to receive after closing but I expect it to be remedied soon Overall good experience
Easy to work with, great company would recommend
All my mortgage issued where address accordingly regarding my biweekly payment plan and escrow account with easy document upload on line for immediate attention