EZContacts.com

We apologize for the trouble you experienced reaching out; due to the end of year inventory frames where taking longer to come in; your order is in pick now and you'll have a tracking # emailed to you within todays' dateAs a courtesy we upgraded to Priority Mail; (approx days) Please let me know if you need any further assistance Sincerely,Susan F

Dear Customer:I'm sorry for the trouble you had reaching us; we were closed for a Holiday; the new order shipped out and is in transit; see link: [redacted] Sincerely,***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] to whom concerned; complaint # [redacted] was resolved as of 8/*/product was received

We apologize; the cancellation wasn't confirmed in the system by [redacted] and the shipping dept shipped it out that same dayWe pulled the package back with Fedex (with a fee of $to reroute) and fully refunded your order; please see Refund confirmation below:Auth.net ID: [redacted] - 3:01pm :: refund - $Please confirm you got the refund and what else we can do for you.Regards,***

Dear Valued Customer: We apologize that it didn't work out this timeAs per your request your order has been canceled and refunded in fullYou can expect to see the money cleared within 24-hours Sincerely,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I had a very good experience this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Cease and desist on this complaint!FINALLY, they have given me a refund, and I think you helped!!Thank you, and no further action necessary!I appreciate you all!! [redacted] ***

Dear Customer;Your order shipped and delivered with [redacted] Tracking # [redacted] Sincerely,Susan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We apologized it didnt work out; please see your refund confirmation: [redacted] - (-$refund) - Success Oct **, 11:55:39PM

I had a completely good experience I ordered my glasses at 1am on a Friday and received them by the following Tuesday They were a replacement for a pair that I had lost I would buy again

Ordered a pair of $sunglassesSince I misplaced my old ones I needed these quicklyIts been weeksI live in the next state over from EZcontacs and I still have yet to receive anythingI spoke with someone in customer service and she didn't seem at all worried about my frustrationShe told me that there was a mixup with the shipping and was somehow shipped back to themAfter reading all these complaints about their shipping, I doubt it was [redacted] faultIf I don't get my glasses soon I'm going to continue to write bad reviews wherever I canIm not one to spend bucks on sunglasses so this REALLY ticks me off

Dear Valued Customer: The prescription passed final inspection on 6/*The order has been upgraded to Fedex Overnight shipping to insure a faster deliveryAccording to the tracking details, the order has been delivered Sincerely,

Dear Valued Customer: We apologize to hear about your experienceWe received your return and we sent it to our lab for inspectionSince they were able to determine the problem with the lenses, they went ahead and submitted a redo requestThat was, without realizing that the customer requested a full refund rather than a doctor's redoI see that a free return label has been sent to your emailWe will issue a full refund once the return is received Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's the problemYou keep advising that you've processed a refund, yet the money has still not been refunded to meMy bank has assured me that they see no refund pending/processing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: havent recieved my glasses yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience; however the return was processed and the exchange was ordered immediately; the exchange item seems to be a discontinued product since its not coming off backorderPlease advise a current available color/model you'd like to change it toI'm also wondering what you mean by saying less curvature? since a different color wont change that and the orignal frame we sent you was this same modelCarrera Huron Sunglasses 091T Matte Black (Ygray polarized lens) Item change to:Carrera Huron Sunglasses 091T Matte Black / RA Gray Polarized Lens Only diff I see here is colorPls advise.Sincerely,Susan

Dear Customer,We were closed days due to a Jewish Holiday; your order is in process and will get a tracking # shortlyWe apologize for the delaySincerely,Susan F

To whom this may concern: We filled and shipped the Customers Order exactly as ordered; when customer asked to return the order to edit and redo the lens to updated RX we agreed and processed the exchange for herThe exchanged item was shipped and delivered on *** Tracking # [redacted] ; Customer called in to say the rx is still not what she wanted; she then explained she wants an upgraded lens from single vision to progressive; which is more costly; Customer was unwilling to pay for upgrade; we therefor offered that she returns her order and we refund her in fullAlthough our return policy does state clearly a 50% restocking fee for custom lenses; we flexed that and waived her all fees; refunded her for shipping she paidAT this point we are waiting for her to RETURN the frames she has so we can refund her the restrefunded $courtesy discount refunded her $fee she paid to redo lenses $left to refund once her frame is returned to us! We already provided her with a label to return it Sincerely, Susan