EZContacts.com

I searched for ezcontactsusa.com information after placing my order and was getting nervous to read some bad reviews and a negative rating on Revdex.com. however after only a few days I was pleasantly surprised to receive a friendly call from their lab services to confirm my prescription details, and my order was shipped to me the next day via regular mail.
I got a very good deal and great service. very good experience. will try them again

Review: I made a purchase on Jan [redacted] 2015 (order number [redacted]) . They stated the item was back order via email with in 24 hours( this was good service I was willing to wait). I was not notified when it came in or that it had been ship. I finally receive an email January [redacted] stating the item was delivered. I did not receive any order. I took all necessary actions check with neighboring units and with my post man to insure that it wasn't delivered to the wrong unit. I made several attempt to reach them in regards to this matter via email and phone. They will not respond or reply to may emails or calls I have waited on hold and no one picks up the phone.Desired Settlement: I want what I paid for I am requesting a shipment be sent out immediately if they can not fulfill my order then they need to issue a credit to my account.

Business

Response:

Since the package shows delivered; we will make a claim with [redacted] and in the meantime reprocess the order so the customer shall not have to wait for the results.

Review: I ordered a pair of sunglasses on 12/*/14. They sent a defective pair but are trying to charge me more money to return or exchange them, I feel this is a scam. They will not return phone messages.Desired Settlement: I want every cent I have paid to be refunded. I should not be charged more money to return a pair of defective glasses.

Business

Response:

We're so sorry that it didn't work out this time. A free return label has been generated to cover all return fees. A full refund will be issued to the customer upon request, and it'll be returned to the original form of payment.

Review: I ordered a pair of polarized Ray Ban sunglasses, model 4115. The website clearly says they are 100% authentic. However, I noticed the lense does not have the "Ray Ban P" written on it like the other Ray Ban sunglasses I own. I spoke to [redacted] on April [redacted] and she told me they were 100% authentic Ray Bans. But the next day I got an email from [redacted] who wrote "You're right about Ray Ban not making them in the polarized version. However, since this is a popular product, and customer would love to have them in the polarized version, we customize the lenses ourselves and swap in brand name polarized lenses. " I confirmed this again with a [redacted] on April ** : "You are right. For these specific frames we do this extra service of providing polarized lenses."

I was charged for my order but the sunglasses were not shipped. I canceled my order and asked for a refund on April [redacted] but have still not received a refund. I would like a refund immediately and they should stop advertising the product as 100% authentic when it is not.Desired Settlement: A refund of my order ($89.10 order number [redacted]) and they should remove the fake advertisment of "100% authentic' from their website.

Business

Response:

Dear Customer;All our frames are 100% authentic and come directly from its manufacturer; This specific model was no longer available in polarized version; we therefor are offering to have polarized lenses inserted with them. The original RAYBAN lenses are included in the box. Upon your request; We did already cancel the order; See confirmation for the refund below:Auth.net ID: [redacted]04/**/2015 - 11:32am :: refund - $89.10 Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your website in no way indicates that the polarized lenses are not Ray Ban. The advertisement is for Ray Ban polarized sunglasses and lists them as 100% authentic, which you are admitting they are not. No Ray Ban polarized lenses are included, which makes your website an example of false advertising. I wasted a great deal of time because your company is falsely advertising and that should not be allowed. This is what is on your website (see below). No customer would know they are not getting Ray Ban polarized lenses.

"Ray Ban 4115 Polarized SunglassesRay-Ban Sunglasses generate the standard for superiority. They display fashion with styles and colors capable of satisfying the most sophisticated sunglass wearer.Men's SunglassesPillow ShapePlastic FramePolarized LensesAll Ray-Ban Sunglasses are 100% authentic and arrives in its complete original packaging."

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our website clearly states that the frame comes WITH an extra pair of polarized CUSTOM lenses; other than the ORIGINAL Rayban standard lenses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the Spy Optic Marshall Snow Goggles from EZcontactsUSA.com. When my package came in the mail, the box for shipping was intact, but the box for the product had been cut open and one of the lenses from the box was missing. The goggles are supposed to come with two lenses, one is already in the goggle and the second is an extra lens that you can swap out. EZcontactsUSA.com advertises that all Spy Optic Goggles arrives in their COMPLETE original packaging, yet they sent me a box without the replacement lens.

I called their customer service number to inquire about the missing lens the morning of December [redacted]. They apologized and let me know that I must have gotten a defective box and assured me that they would send me the missing lens from my purchase. I asked for a confirmation email, and the customer service representative let me know she would send me one. They never emailed me back, so I sent an email to follow up.

A customer service representative emailed me back the morning of December [redacted] with the following message:

"Hi Malorie,

Good Day!

You will receive confirmation and tracking once your new lens is ship.

Thank you and have a great day!

Sincerely,

Pearl"

Two weeks later, I had still not gotten any tracking number, so I emailed them again on December [redacted] to ask for an estimated arrival time. This time, no one responded to my email. I emailed them one more time today, December [redacted] and let them know that it would be my last attempt to resolve the issue before contacting the Revdex.com. They still have not responded to either email.

Their behavior is completely inappropriate and unprofessional. I paid for the complete Spy Optic Marshall Snow Goggles and they have been unable to deliver the full product to me. At this point, I have wasted my own time trying to get the full product which I have already paid for. They do not even have to courtesy to respond to my requests for information on why the missing part of my order has not been shipped to me.Desired Settlement: At this point, the company needs to refund my complete $67.50 for the inconvenience they have caused and their inability to communicate with me regarding the missing lens that I paid for.

Review: I ordered a pair of [redacted] frames in July 2014. In February 2015 they started cracking on the earpiece. I contacted Ezcontacts to have them replaced since they were still under warranty. I questioned via email how I should handle the prescription lenses. I was told to send them back and the lenses would be swapped into the new frames. I filled out the return form and put a note that the frames had prescription lenses in them and to switch them out into the replacement lenses. I later received an email stating that those frames were no longer available. I called Ezcontacts to find out about the lenses and get them returned to me. They tried looking for them while I was on hold but asked if they could call me when they were located. I have never received any information since. I have called and left messages without any response.Desired Settlement: I feel they should return the money for the frames and for the prescription lenses since they knew about the lenses being prescription.

Business

Response:

We normally don't take responsibility on items returned to our place that were not purchased through our company. However; we will as a courtesy be able to redo them for you free of charge. I'd suggest you choose a frame for the same or lesser value and provide us with your Rx and we will fill it for you.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company has horrible customer service skills. I ordered a pair of non presciption sunglasses over two weeks ago and my order status is still pending. I contacted the company through their 800 number and I remained on hold over an hour. I decided to contact them via chat and got a response right away. I asked when should I expect to have my ordered mail to me and the representative [redacted] claimed and I quote "You should have it by the end of the week." which is clearly a lie. Don't trust these people with your money

Review: I ordered a pair of sunglasses on their website on 7/**/14 and have not received any tracking number. After several calls and emails to EZ contacts, I have still not reached them after two weeks.Desired Settlement: I would like to have the sunglasses shipped with tracking number as soon as possible for an upcoming trip. If not possible, then a full refund.

Business

Response:

I'm sorry for the unexpected delay; those shipped out 2 days ago via mail see link below:

sincerely,

Review: Ordered RayBan Clubmaster polarized sunglasses on 8-**-15 and received on 9-*-15. Glasses were defective, nose grips and both arms had been bent outward, glasses were huge and falling off my face. Notified EZ Contacts immediately by phone and email on 9-**-15 and a RMA was sent to me via email on 9-**-15.

Sunglasses and everything that came with them were shipped back via [redacted] on 9-**-15 and confirmed delivered on 9-**-15. It is now 10-*, I have sent 13 emails and made 5 phone calls (on hold for 30 - 40 minutes each time)only to be told that EZ Contacts return dept. is backlogged and please accept their apologies. Today I received an email from Kathy @ EZ Contacts asking me for the [redacted] tracking # (which I provided to her via email on 9-** & 9-**-** along with a printout of the [redacted] delivery confirmation) and a description of the box I sent the return in.

I provided the tracking info again today and sent 3 pics of the box I returned.

I have been getting the run around for 3 weeks and now it looks like EZ Contacts cannot find my return.Desired Settlement: I want my money back as promised in writing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Placed order 7/*/13, was billed immediately. have yet to receive shipping confirmation or product. Emailed business after 8 days asking for order status, have not received reply after two business days. Attempted to call business several times throughout the 10th day, Tuesday 6/**/2013 during posted customer service hours. each time throughout day I called and selected each of sales, customer service and order status options, and all three extensions left me on hold for several minutes before an automated voice asked me to leave a message and that all representatives were busy, for a total of 9 phone calls. I feel this us unacceptable.Desired Settlement: I would like delivery of th product I have paid for or a VERY prompt refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding EZContactsUSA.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a pair of sunglasses online from EZContacts.com based on an advertisement that said they were in stock. However, after submitting my credit card information and finalizing the order, I got an email saying the item was not in stock after all but should be available for shipment by 5/**/14.

By 6/*/14 when the item still had not arrived nor did I receive any updates from the company, I emailed them on 6/*/14 asking them to cancel my order and please confirm that my credit card # had not been charged and/or the charge had been reversed. After waiting a few days and not receiving any response to that email, I've called them a couple of times at ###-###-#### during business hours (EST) but there are never any representatives available to speak with. Instead, each time I get a message asking me to leave a message with a number and they will call me back. To date I have not had any of my messages returned.

This certainly smells like a scam a business - soliciting orders for products they don't have in stock and then hitting a wall of silence when the consumer later tries to cancel an order.Desired Settlement: I'm merely trying to obtain a refund for a pair of sunglasses that was never in stock and never delivered and/or confirmation that my credit card has not been charged. The unavailability of any customer service rep by either email or telephone for more than a week is unacceptable and I hope with this complaint to warn other consumers about this business.

Business

Response:

Order was placed on 05/**/14; we notified the customer immediately about the delay with an ETA of 5/**/14; Eta's are beyond our control and can arrive sooner or later than the estimated date. We do apologize about not responding immediately for the cancellation request; we were a bit delayed with our emails/ customer service. The order is now canceled; the card was never charged.

Sincerely,

Review: Placed order for glasses on 1/**. Made first email inquiry to company regarding order status on 1/**. Company email response on 1/** was that frames needed to be order and were en route. Made second email inquiry to company regarding order status on 2/* and requested refund. Company email response on 2/* was that there was breakage but order was being redone and company refused to provide requested refund. Made third email inquiry to company on 2/* requesting refund. No response received as of yet.Desired Settlement: Refund.

Review: EzContacts.com advertised the Smith Optical Pivlock Max V2 Sunglasses at $96.95. It was the best I could find. I ordered the sunglasses in White to match my bicycle outfit along with contact lenses. My optometrist suggested contacts but stipulated that I would need protective wear so that my eyes would be protected.

EZContacts.com charged me the full amount but only sent the contacts. EXContacts.com stated that Smith Optiical would not allow them to sell the sunglasses at that price but offered a different color and a different style. I suggested black They offered blue sunglasses or a smaller version of what I ordered, at the same price. While negotiations were going on their website continued to advertise all colors of the Smith Optical Pivlock Max V2 Sunglasses. I felt they were not upfront or honest since they could not deliver.

Following the instructions on their website, I contacted EZContacts.com for a Return Merchandise Authorization number and followed the rest of the instructions to the letter. I sent the unopened contacts in the original carton, with the original invoice and the completed typed (legible) return form as instructed. Sent the package by trackable and insured by [redacted]. The [redacted] tracking confirmed that the package was delivered to an individual at that address on 4/*/2015.

The EZContacts.com website staes that they would credit my account in 48-72 hours. I sent an email to the EZContacts.com representative Wednesday 4/*/2015 requesting an update on the refund but have not received a response. My account has yet to be credited for any or all of the items that I purchased and never received and/or returned.Desired Settlement: I would like to end this saga with this company, get my refund and move on.

Business

Response:

Dear Customer; Your return has been received; we went ahead to apply a full refund towards the order. Sorry about the troubles you've experienced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered prescription glasses for our daughter on March *, 2015 (order #[redacted]) which we were told would be received within 7 days. On March [redacted], we were given a [redacted] tracking number stating the lab had completed the order and it was being shipped via the [redacted]. The tracking number we were given was invalid and the [redacted] has no record ever receiving a package for delivery. I have called numerous times and am usually placed on hold for upwards of 30 minutes or more! They have an online "chat" service which I utilized March [redacted] where I chatted with "[redacted]" who said she would reorder the glasses and have them sent by overnight mail due to the problems I had. As of today, I do not have the glasses, my online profile on their website does not have a new order number or any updated info on the original order and there is no one available by phone or by chat to discuss this. They had no problem taking my money and, after reading all the other Revdex.com complaints on your site, I see this seems to be a real problem. Not sure why they're continuing to do this to people without any ramifications.Desired Settlement: Since my daughter is 17 years old and driving a car, we need these glasses IMMEDIATELY in order to ensure her eye health isn't jeopardized and to keep her safe on the roads. I also intend to file a complaint with the FTC and Attorney General of NY to get this resolved and to hopefully save someone else from being ripped off.

Business

Response:

Dear Customer; we shipped out a new shipment on 04/**/2015 with [redacted] overnight; tracking #[redacted]. It was delivered on 04/**/2015. Pls contact our office for any further concerns.Thanks,[redacted]

Review: I ordered a pair of prescription glasses on 12/**/2013. I received an email (on 12/**/13) that the glasses were on back order. The email also said that my card be charged at the time of shipment and that I would receive another email with a tracking number once the order ships. The email stated that the estimated arrival time was 1/**/14. They charged my debit card on 1/**/14, so I figured that the glasses were being shipped. I contacted them on 1/**/14 and spoke with [redacted]. She stated that they did not have the glasses in yet and that the were coming from overseas. She said that the glasses were stuck at customs. She stated the company that is shipping that glasses does not tell them when exactly they are going to get the glasses. She said that they hoped to get them in the next couple days and ship them to me by the end of the next week. I explained they needed to find out when I was getting the glasses. She put me on hold and said that she was going to contact the delivery company. When she returned she said that the delivery company was not answering the phone and that she would email me when she heard back from them. I have never heard from [redacted]. I have called their number and no one answers the phone. It seems very misleading that my order is not being shipped to me yet they have charged my chard.Desired Settlement: I insist that they provide my order to me via overnight delivery (with a tracking#) immediately. I also insist that they credit my money back to me until the order is being shipped to me. I also insist that they change the email that they send people when they notify someone that their order is on backorder. The email should state clearly one of the following: "Your card will only be charged at the time your order is being shipped to you." Or "Your card will only be charged at the time your order is being shipped to Ezcontacts."

Business

Response:

The Customer placed an order on 12/**/13 and was informed on 12/**/13 that those are on backorder for an ETA of 01/**/14; since the backorder dates are only Estimated we can't guarantee a delivery date. We are expecting those in mid next week. We went ahead to refund her card in full and we will only charge it once its shipped with a tracking #.

Sincerely,

Review: Purchased a pair of shades 1/**/15 at 9 am, never received any type of receipt after that. Contacted seller about a receipt and just gave me a phony tracking number that is "stuck" in Brooklyn. The shades were supposed to be arriving 2-*-15, tracking number hasn't been updated since. I [redacted] mapped the address and its turns out to be an abandoned building, so clearly these people aren't legit. I will not wait any longer nor wish to do business with Ezcontacts.Desired Settlement: I want a full refund as soon as possible.

Business

Response:

Item is in transit from NY to CA it can take about 7-10 with First Class Mail. If there is no update after 10 days; we can reprocess using a different carrier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with ezcontacts.com on Dec. **because they guaranteed fast shipping that was free for orders over $99. They even outlined what that meant by saying the order processing for RX glasses could take up from 4-8 days and first class shipping an additional 5-7 days. I needed these glasses for a vacation I am taking in mid January so within that timeline, the glasses should have easily arrived in plenty of time. Dec. **came along and I had not heard anything about my order. I emailed customer service and about 2 hours later they said they shipped them out and gave me a tracking number. A few days later I noticed my glasses were out for delivery in Brooklyn, NY. I live in Brooklyn, CT and all of my address info that I had placed in my order was correct. I then emailed them back and asked what they were planned to do about it. They said they would Fed Ex the glasses to me as soon as they got them back. I checked the USPS tracking again a few days later and they had gotten them back, and reshipped them using USPS instead of Fed Ex like they told me they were going to. I sent them a few emails asking why and got no response. A day or so passes and I check the USPS tracking for my order and my package is now appearing in MI! I write to the company a couple more times asking why and finally get an ambiguous response saying "Just in case you don't receive it by next Tuesday, we'll go ahead and reprocess the order for you". I wrote back saying that I am leaving for vacation on Wednesday so does this mean they are reprocessing my order and guaranteeing me it will be here on next Tuesday and I got no response.Desired Settlement: I want the glasses I ordered at my house by Tuesday Jan. [redacted]. If the glasses don't arrive by then, I want a significant refund because they "guaranteed" fast shipping and outlined what that meant. If the glasses don't arrive at all I want a full refund and for my complaint to stay on record with Revdex.com.

Business

Response:

Review: Company debited my account for product, but never delivered.Desired Settlement: Product delivered as posted on web page, or refund.

Business

Response:

Dear Customer, The frame was on a backorder with only an ETA which got extended; it finally came in and shipped today via Priority Mail; Tracking #[redacted].We apologize for the delay; Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order Number: [redacted]

It has been over 2 weeks since I ordered. I called after a week with no update and was told there was an issue getting the frame from the manufacturer. The website states that "In the case that a product is not in stock, EZContactsUSA will contact you with 24 hours with a choice of a replacement or a refund." I was not contacted.

Another week passes with no update and I call again. I am told there has been a delay but they are working on the glasses.

I have sent e-mails and tried to use "Live chat" on multiple occasions with no reply or functionality.

Another quote from their website, which they have not followed through on even though it is in their terms and conditions. "Processing takes approximately 1-3 business days (Allow additional 3-5 days for sunglasses/eyeglasses with Rx)

If your order will experience a delay due to a backorder, credit card verification problem, or availability problem. we will notify you via e-mail within 24 hours."Desired Settlement: My order to be delivered and correct within a week.

A 20% discount for misinformation and delay.

Their website language to be accurate. They are advertising a service and ideals they do not offer.

Review: I ordered a pair of [redacted] that advertises same day shipping. Order on website still says processing and does indicate it has shipped. Emails are not responded to and phone calls are not returned. When you call customer service you do not get a human being, but rather an answering machine where the only option is to leave a message. Money has already been deducted from my account and still not any indication that the [redacted] have shipped. Money was deducted 12 days ago.Desired Settlement: IF the product has not shipped, it should be shipped next day since they have delayed this order. I ordered them for my daughter for basketball and the season will be over before they get here! If they cannot deliver it within the next 7 days, then the order needs to be cancelled because I won't need them anymore.

Business

Response:

Item ordered was a prescription item; which adds to the processing time. Item came back from the lab on 02/**/15; we will go ahead to pull it back and overnight free of charge as a courtesy for customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,