Facebook

Initial Business Response /* (1000, 5, 2015/12/08) */
Hi,
Thanks for getting back to us, but unfortunately we still can't confirm you're the owner of this account based on the information we've received. Please reply with a scan or photo of your government-issued photo ID that clearly shows your...

name as well as your photo or date of birth.
If you're unable to provide a clear scan or photo of your government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the file(s) as a JPEG.
We apologize for any inconvenience and hope to hear from you so we can help.
Thanks,
[redacted]
Facebook Support

Complaint: [redacted]I am rejecting this response because: Following the Facebook dialog boxes presented to us a week or so back made the situation worse.  The problem we are working to solve has spanned a number of years.  If support log requests are still in your records you can see that we have been trying to create a clean brand presence for the [redacted] International Film Festival over those years.
Click on the following link and you will see that "[redacted] Fest" and "[redacted]" have been co-mingled and that [redacted] name is displayed.  Not the desired soludtion.  [redacted] is VP of the festival and has his own personal Facebook presence.
We eager to have a Facebook page that looks like, and is managed in the manner of other film festivals.  We do have a page for the [redacted] International Film Festival.  Can we get rid of "[redacted]"/"[redacted]" while preserving "[redacted] International Film Festival?"
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:[redacted]Sincerely, [redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and noticed the link you are reporting is actually a search result. It is not indicative of your account being active or visible.Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
A few days after filing the complaint, I once more requested a change of my account name from the old name to [redacted], this time only sending them my Deed Poll and expired university ID. With these documents they now allowed the name change, and restored my account to the name [redacted].Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/01/30) */
Hi,
Thanks for contacting Facebook. We'd be happy to investigate this further, but we need help locating the exact content you're reporting first.
If you're blocked from viewing the content you want to report, please ask a friend to help...

you provide the following information:

- Web address (URL) of the the exact content you want to report (ex: www.facebook.com/posts/username/[redacted]/XXXXXXX/). This URL can be generated by clicking the date or time link in the post or comment.
- The time and date the content was posted.
- Web address (URL) of the Facebook profile of the person who created the post.

If you're unable to provide the information requested above, please attach a screenshot of the content with you want to report with the date, time and name of the person who posted it clearly shown. We will not be able to review screenshot reports unless they include this info.
Once we're able to locate the reported material, we'll review it and take appropriate action. Please rest assured that these reports will be kept confidential.
View updates from your support dashboard: [redacted]
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently there is a break down in our communications as this form letter tells me everything you tell me on Facebook. You obviously have not even READ my complaint. Please do so before sending a ridiculous response such as that. There are real people getting real hurt by your company and its actions and negligence of action. This goes way beyond a negative post and as such it is also beyond my capabilities of producing the information that you require. Once a post is deleted, I have no possible way of doing this. You provide a sense of false security and everything you say, you do the opposite and too many people have had to pay the price. Bank statements, I am happy to provide, someone obtained my bank information stored on your site and has went on a spending spree since August of last year. All the purchases were done online and most items purchased were to be used in Fish World.. I also used to spend a great deal of money with them so it easily went un noticed until they boldly took my last 10. Not to mention when I made a purchase of a large amount from Fish World and played their slot games and lost 250 real dollars inside of minutes. I can provide proof of that too. Proof of the loss of business done to my ex mom in law is obvious on her FB page as to the decline from the day this started. These people using my past criminal history against me to former customers of my ex mom in law to ruin her business from my posts to that business being visible to friends when posting as that company, without my knowledge makes me question your confidentiality a great deal. This stuff happened 20 years ago and they have hurt my ex mom in law because she knows me?? I dont even like her, why should she pay for my crimes? I was just admin of her page. I can no longer play Fish World and I loved that game but they will not allow me to add them and if they do, they will rob me or assassinate my character even more and I have paid a very high price and I do not intend on paying anymore. All of my security issues or any problem I have had from Facebook stems from Big Viking Games and Fish World. I am telling you they are BAD BUSINESS. They are thieves and use the fact that Canada is their home base and no one can touch them for their illegal activities. It isnt just one, I have proof of another fake profile they created to cite winnings of enormous proportions, that has never before been seen in order to get people to bet the max bet every time in slots and they MAY win big like this. WRONG.. They give it away because they quickly told the person that htey bet the max and it was visible on the post very obscured. Only someone who fabricated this paid great attention to detail because no one else would have ever known this was even on the post unless they had created the post to look authentic. I have screen shots of those. This wraps it all up for me as to the guilty party is not just an individual but an entire company, which you allow to operate as they see fit on your site. Which includes out right robbery with no recourse or ability to get your money back whatsoever. Aside from the BVG issue there is also the issue of convicted sex offender [redacted] not only having 1 but 2 facebook pages and I have reported it numerous times with links to law enforcement agencies which POST his status by law and you ignore it. His girlfriend removed his picture, but the friends and family are the same as I know for a fact is that of the [redacted] of [redacted] Il. I am referring to.This is not something that will ever go away. He will always be a child molester and should not be allowed on FB as per your guidelines. But yet, there he is in all his perverted glory proudly posted up on 2 facebook pages with access to kiddies everywhere and you made that possible. I'm trying to help and you don't READ my complaints or take any reports seriously. this is a false sense of security. You say you provide security but from where I stand, pardon me while I am still coughing up water from the last time you let me drown by showing me just how well your security and confidentiality worked for me. The documentation I can provide does not fall under any option at all listed in your response so I have not included it because you are not even addressing the main issue.
Final Business Response /* (4000, 10, 2015/02/05) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate your patience.
It looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding.
Thanks,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]
I am rejecting this response because: My Facebook account was recently...

activated then disabled again, therefore there is no way for me to send a URL because I can not get on my Facebook account to do so. This is at least the 20th time that my account has been disabled. This time it was activated then disabled less than one hour later. 
Sincerely,
[redacted]

Complaint:[redacted]I am rejecting this response because: You told me to do exactly what I did, multiple times! My report was dismissed. Facebook has caused me grief and depression by letting people bully online and doing NOTHING about it!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have already done EVERYTHING Facebook has asked. Checked every form, uploaded several forms of ID. I NEVER EVEN got an email saying that my account was disable or why. THERE WAS NO CONTACT FROM FACEBOOK! Automatic or otherwise!!! That's just absurd!
And all the money I spent on my pages? I can't even promote my Instagram because it's linked to Facebook!!!! What am I supposed to do? Who do I have to email? Is this it?
I HAVE DONE NOTHING WRONG.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/08) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is ignoring our request for a full accounting of their billing to my account.
Final Business Response /* (4000, 9, 2014/10/20) */
Hi [redacted],
Our records show that this charge is for ads you've successfully run on your account. Please note that we've only charged you for the budgets and run dates you've set on your ad account.
We allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Thanks,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
The business has still not fixed the issue or provided me with instructions on how to rectify it myself.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/07) */
Hi [redacted],
Thank you for reaching out to Facebook. For more information about what to do if you or someone you know is being bullied or harassed on Facebook, please visit this page in the Help...

Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried numerous times to seek assistance through the help desk with no results. I have even made posts asking specifically about certain groups.
Final Business Response /* (4000, 9, 2015/01/30) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to report abuse to us is by using the "Report" link that appears near most things on Facebook:
https://www.facebook.com/help/reportlinks
We also have a few other tools you can use to address abuse on Facebook:
https://www.facebook.com/help/tools
If you've already submitted a report, please review our Community Standards to learn what type of things violate our terms:
https://www.facebook.com/communitystandards
If you're trying to report an alleged violation of your legal rights, please respond to this email so we can assist you further.

Thanks,
The Facebook Team
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]
Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi [redacted],
Thanks for contacting Facebook. In order for us to review your report we will need additional information. Please visit the Help Center and complete one of our Intellectual Property...

reports:
https://www.facebook.com/legal/copyright.php?howto_report

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By requiring that I file such a complaint with my information presented to the individual who was harassing me, this policy opens me up to further harassment as a consequence. If your only proposed solution is to fill out a document which would exacerbate the issue rather than allowing the reporting of such behavior as I outlined in my original complaint, that is unacceptable. There must be a direct way to deal with this kind of behavior on Facebook without the complex issues (and potential legal repurcussions) of filing a copyright complaint or blocking the user (which does not stop them from continuing the harassment in your absence, contributing to the degradation of your public image). Facebook continues to sidestep the issue by forcing its users into a position where they feel they have no choice but to drop the complaint, and this shows a disregard for the safety and comfort of its users.
Final Business Response /* (4000, 9, 2015/05/14) */
Hi [redacted],
We require privacy reports are made through the Facebook Help Center via a form that includes not only information that is helpful to the individual reporting the content but it also ensures our team receives every piece of information they need in order to review the report.
The link to the Help Center contact form and FAQ explaining this is here, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Thanks,
[redacted]
Community Operations
Facebook

Hi,We’ve reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.   We also recommend checking out the Help Center for more information...

and answers to common questions:  [redacted]Thanks,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center...

articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If content like this currently exist on the site, it is only because they have not yet been...

reported and removed or we have determined that the content does not violate our content standards.
While we weren't able to remove the content that you have reported thus far, please feel free to report any additional content that you feel violates our Community Standards and we will be happy to review it for any potential violations.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
People have reported that page multiple times Mr. [redacted], with zero action taken by you and the rest of the staff as you claim it is not violating your lax Community Guidelines. It is blatant what they are doing does indeed violate those guidelines, yet you and the rest of the staff turn a blind eye to it, like you're afraid of retaliation by the group (which is a cult, behaves like a cult and parrots things like a cult)
I'm curious to know if anyone really did look at the page and the deceit and hate that the members of that page continually post, both on the page and in the comments themselves. (Some of which I've reported several times to the same effect as the page itself...
If what these people post (which is indeed hate speech and discrimination, which your guidelines forbid) is humorous? I'd hate to see what you really think is speech.
My request still stands, take down the offensive page, which clearly violates your guidelines, and either restrict the owner from making pages or outright ban them. Enough idleness is enough... Businesses like you should know what hate speech is before putting it as a guideline for people to follow.
Final Business Response /* (4000, 10, 2014/10/15) */
Hi [redacted],
Thank you for your response. As previously stated, we enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If content like this currently exist on the site, it is only because they have not yet been reported and removed or we have determined that the content does not violate our content standards.
While we weren't able to remove the content that you have reported thus far, please feel free to report any additional content that you feel violates our Community Standards and we will be happy to review it for any potential violations.
Please visit the Help Center to find answers to many frequently asked questions regarding reporting abuse and violations on Facebook as well as up-to-date methods you can use to get in touch with us:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 12, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's sickening to know that a reputable business like Facebook lets people get away with such blatant disregard for Facebook's own rules and regulations. (This leads me to be surprised at the fact they have an A rating from the Revdex.com the poor way they handle issues of this sort)
As previously stated by me. People have reported the page and the contents/comments multiple times, but Facebook turned a blind eye to it, stating that it doesn't violate the Community Guidelines, when clearly it does... They have posted hateful things about Juggalos (People who love the Insane Clown Posse) Wiccans/atheists, people who dress up in animal/mascot costumes...
Why Facebook doesn't do anything about this blatant disregard for their own rules is beyond appalling. It's downright disgusting... (I also request that the Revdex.com rethink their A rating for Facebook. The way they can responses is not good business practice.)

I contacted the help Center and there was no answer except download the messanger. That's not an answer. Complaint: [redacted]I am rejecting this response because:Sincerely,Sarah Newcomb