Facebook

Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
Thanks for your response. Please help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the on-screen instructions
3. If you still can't update your name, you'll be able to fill out a...

contact form
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
based on their response, it doesn't seem like they even read my complaint.
Final Business Response /* (4000, 9, 2015/03/17) */
Hi [redacted],
Thanks for your response. As mentioned previously, in order to log back into your account, please help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the on-screen instructions
3. If you still can't update your name, you'll be able to fill out a contact form
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is the same response I got last time, which does not even respond to my question. But I have actually been contacted by a lawyer about a class action case involving others who have also been discriminated against by facebook. I am now going to join that suit, so this issue will be settled in a court of law. thanks, [redacted]

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
Thanks for contacting Facebook. Your account was disabled for violating the Facebook Terms. Unfortunately, this means that we will not be able to reactivate your account for any reason.
Facebook is a community where people...

connect and share with friends using their real identities. This means:
- Your account must list your real full name and birthday.
- Personal accounts must represent individual people only. It's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.).
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed.
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Additionally, since you have already contacted Facebook directly regarding this issue via email, you can continue corresponding with Facebook through email.
View updates from your support dashboard: https://[redacted]

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how I violated the Facebook terms exactly. You have determined me to be guilty without telling me what I am guilty of and giving me a chance to defend myself against your accusations.
I am greatly offended that you would simply disable my account without giving me any reason as to why you choose to do so. Simply stating 'policy violation' is like putting someone in jail because they 'committed a crime'
I am sure the general public would agree with me.
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
You have already begun the appeal process and have an open support ticket with a Facebook representative. It appears that you have not responded to our most recent request for additional documentation so that we can continue processing your request.
Please respond to the most recent email you have received from a member of the Facebook Support Team with the requested documentation and we will be happy to further investigate your request.
Unfortunately, we will be unable to assist you in any way until we have received the additional information that we have requested.
Thanks,
[redacted]
The Facebook team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 8, 2015/05/12) */
Hi [redacted],
Thanks for your inquiry. It looks like your name on Facebook doesn't match the name on the ID(s) you submitted.
To help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the...

on-screen instructions
3. If you still can't update your name, you'll be able to fill out a contact form
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:The...

response doesn't even acknowledge my actual complaint for one. It's simply a copy paste response. Response also does not offer any actual attempt to fix their issue. I am not satisfied with a general catch all generic response with no initiative behind it.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/23) */
Hi [redacted],
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable...

to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their policy is that it has to be approved by the account holder if someone under the age of 18 purchases something. They never fully explained how to remove the credit card from my account. I thought I had it removed until my 4 year old daughter once again was able to make the purchase after I tried to remove the credit card the first time. I feel it is not right becuase all she did was click on a pop up that they put into the game by accident just trying to get the message off the screen. It should have asked for a security question before the purchase was completed to make sure that they really wanted to buy something. It did not do this on this game so I feel it is wrong to charge because if there was additional security when making a purchase even just reentering your password [redacted] you would not have cases of where something is purchases by mistake. That little bit of extra security would have prevented any purchases being made in the first place.
Final Business Response /* (4000, 9, 2015/05/04) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you today.
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted], Thanks for reaching out to Facebook through the Revdex.com. We sent you an email through our secure support channel to follow up about this problem. Please respond with the information requested, and we'll do our best to help. Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/11) */
Hello,
We've determined that you are ineligible to use Facebook. As stated previously, we cannot provide additional information as to why your account was disabled. Please understand this decision is final.
To learn more about Facebook's...

policies, please review the Facebook Statement of Rights and Responsibilities:
https://www.facebook.com/legal/terms
Thanks,
The Facebook Team

Hi [redacted],Thanks for your patience. As previously mentioned, we're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: there is no ability to respond to the complaint without rejecting it. My email address is[redacted]. That means [redacted] which is how lost missionaries are referred to. When will you fix this issue? Your website said it will verify my account with my picture and submitted phone number; it's been over a week and there hasn't been one ounce of verification activity or even one attempt.Sincerely,[redacted]

Here is the link [redacted]TThe phone number linked to the account is [redacted]
Complaint: [redacted]
I am rejecting this response because: link is provided.
Sincerely, 
[redacted]

Initial Business Response /* (1000, 5, 2014/11/10) */
Hi [redacted],
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
...


Thanks,
[redacted]
The Facebook team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We’ve reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: It is not a resolution; but instead is a...

request for additional information.  Therefore, this complaint is not yet resolved.
I am adding to this email, the additional information requested by the business (Facebook).  The direct link is:  [redacted]
Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the the page in question and the personal profile you use to control it?Thanks,
[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Nice try. There is no way to contact you guys via help. Not only do you guys promise to remove clickbait, but also are paid alot by clickbait companies, but you also allow older men to try and get young girls to meet them. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response seems to be telling me how I can stop/block people from contacting me on MY Facebook account. It tells how to report abusive behavior at their Help Center. The fact is - I DO NOT HAVE A FACEBOOK ACCOUNT. SOMEBODY ELSE HAS ONE USING MY TELEPHONE NUMBER AND MY YAHOO EMAIL ADDRESS. That's identity theft. Whoever has that account is pretending to be me.
My complaint was, AND STILL IS, that someone (I do not know who) has a Facebook account using my name and information. I responded to a telephone text message that Facebook sent to my phone instructing Facebook not to send anymore messages to my phone number. Facebook might have sent a message to that ID.. theft's Facebook account about using a "Report" link to report abuse. But, that message did not come to me because I am NOT the person who has the account using my information.
(5/22/2015 Otto EMAIL Inform Member of Complaint - 1st Letter). If this is supposed to mean that Facebook communicated with me then it is incorrect. Facebook might have sent a message to the I.D. theft who used my name and phone number when he/she opened the Facebook account. I am not that person.
I do NOT want to be held responsible for whatever that I.D. theft who has the Facebook account is doing. That is why I want the Revdex.com to make Facebook close that account.
I received a message in my Yahoo Spam folder on June 8, 2015. I blocked that address in Yahoo. It was from FB-User[redacted] with the address [redacted].com. I do not think that was from the Facebook administrators.
I do not accept their response in the message above because what I'm looking for is not instructions on how to block abusers from an I.D. theft's Facebook page but a statement from Facebook saying that the account using my name and information has been closed and no other Facebook accounts will be opened in my name or using my information.

Complaint: [redacted]
I am rejecting this response because: more info was needed from me, the email address associated with the account in question is [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/07) */
Hi [redacted],
Thank you for reaching out to Facebook. After reviewing your ad account, we've found that you're not following the Facebook Community Standards, specifically the following:
Ads may not promote the sale or use of weapons,...

ammunition, or explosives. Ads may not promote firearms, ammunition, paintball guns, bb guns, fireworks, explosives, pepper spray, knives, tasers, or weapons of any kind, including those used for self-defense. Ads may not directly or indirectly link to landing pages where people can purchase any of these products.
We will not be able to reactivate your ad account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they do not universally enforce the indirect linking to what they consider restricted items. I had no links that were posted for any weapons. They point to one site that had knives in a totally different area that I have no control over. But have no problems allowing Amazon ads. Even though Amazon sells nearly every item on their restricted list. They also rejected other ads that went to a different sight that sold a single item which is not on their list of restricted items.
I did NOT advertise a banned item. I operated within their rules. I have no control over indirect links. If they wish to push the indirect link rule, it MUST be enforced universally, not selectivly.
So NO! I do not accept the form letter response.
Final Business Response /* (4000, 9, 2015/01/15) */
Hi [redacted],
As stated previously, after reviewing your ad account, we've found that you're not following the Facebook Community Standards.
We will not be able to reactivate your ad account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook has now unpublished my page claiming private sales of firearms. I do not sell firearms. And even if I was my page was age restricted to 18+ and had the facebook disclaimer. This seems to be in retribution for filing a complaint.
Again, I did NOT advertise weapons.