Facebook

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],Thank you for contacting us through the Revdex.com. Once again, to gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I've opened several claims over the past 6 months, each with months in between and I have never received any response from Facebook.If you look at my first 3 or 4 claims I did include a photocopy of my Driver License. The customer service has yet to respond to me in any matter at all.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/07) */
Hi,
Thanks for contacting us. We're currently unable to confirm your name. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on...

Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/10/08) */
[redacted]Document Attached[redacted]
Facebook policy clearly allows me to use "World Fusion Radio" as the name at the top of my profile. See attached proof.
Final Business Response /* (4000, 18, 2015/11/23) */
[redacted],
It appears that there has been some confusion regarding the messaging from Facebook that you are quoting. When we are referring to "verification", we mean the verification badge that is used on highly trafficked pages and profiles of public figures and well known organizations.
You can find out more about verification here:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
As it stands, the name that you had on your account is still violating our Authentic Name Policies and we have pushed the name change for you on your account.
Please let me know if you have any questions.
The Facebook Team.
Final Consumer Response /* (4200, 20, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's response is incorrect. What Facebook asked me was as follows:
"We received your request to switch to your other name on Facebook, but first we need to confirm that you're known publicly by this name.
Please send us any of these types of identification:
- Link to your Wikipedia article or IMDB page
- Photo of a publication that refers to you by your public name, like a book, album cover or magazine
- Scanned copy of a membership document that lists your other name, like a Screen Actors Guild card, a sports club association card or member ID for a trade association
- Credit card (with the number blacked out)
As soon as we can confirm your other name, we'll make the changes you requested.
Thanks,
[redacted]
Community Operations
Facebook"
I have a screen shot of this e-mail as proof but Revdex.com's online form does not permit attachments.
I HAVE confirmed my "other name." (I also have proof that I have) Therefore, since I have confirmed my "other name" by Facebook's own criteria, Facebook is obligated to honor their promise and make the change to my profile that I have requested. Facebook must restore my profile name to "World Fusion Radio."

Initial Business Response /* (1000, 5, 2015/08/03) */
Hi [redacted],
Thank you for your report. We will review the reported account and take the appropriate steps based on our policies described below. You will not receive a confirmation email when we've taken action, but we do review all...

reports.
Children Under the Age of 13
Children under the age of 13 are not permitted to sign up for Facebook. If you are reporting a child's account registered under a false date of birth, and the child's age is reasonably verifiable as under 13, we will promptly delete the account. You will not receive confirmation of this action, but you should no longer be able to view this child's timeline on the site.
Children Age 13 and Over
If you are reporting an account registered for a child that is 13 years of age or older, we will not be able to take any action on the account. Due to a number of privacy laws, we are generally forbidden against taking action on an account without authorization from the account holder. Please be aware that all users ages 13 and older are considered authorized account holders and are included in the scope of this policy.
We encourage parents to exercise any discretion they can on their own computers and in overseeing their child's internet use. If you're a parent, we strongly urge you to review Facebook privacy settings and internet safety information in our help center.
If you have further questions, please visit any of the following pages:
http://www.facebook.com/help/?page=[redacted]
http://www.facebook.com/help/?safety
Thanks,
[redacted]
Community Operations
Facebook

Final Consumer Response /* (2000, 6, 2016/01/20) */
the matter has been resolved and we have access

Complaint: [redacted]I am rejecting this response because :Facebook did not solve the problem, the links they sent did not help at all, I already sent a photo and what I could, I was entitled to my right, and they did not release my account, and more, they did not give me the reason why they blocked me, Advertisement of the face was: an email an account, because I have the email and I created the account for a long time, I have contacts and personal friends there that I could not speak, I want my account back, the service of facebook in Brazil is difficult does not have How to get in touch, including some contacts sent correspondence to the face on the website, but without any success.I just want my account to be released and this alone, the response they gave was totally unsatisfactory, they have been months waiting for the release, just release the account and problem will be solved!Best regards[redacted]Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I think someone was trying to scam me or a friend: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 10, 2015/04/15) */
Hi,
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more...

information:
https://www.facebook.com/help/?ref=cr
Thanks,
Milo
The Facebook Team
Initial Consumer Rebuttal /* (3000, 12, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still don't see word for word everything I asked for. Is my Facebook Profile private? Can I change my name back to a nickname so I can feel comfortable like everybody else who uses fake pictures, and nicknames? Is my State Identification destroyed? Until I see these things responded to and I'm reassured, I'm never going to accept an apology from Facebook. Just the way they played with me, changed my name before asking me or giving me a chance to do it myself as soon as they got my Identification Card, then had the nerve to ask for the same card all over again makes me leary of them. I better not see my face or no post of mine, or my activities on Google no more. I'm supposed to have a private account, so I shouldn't be able to look up my activities and posts on Google at all. I also shouldn't be getting any affiliated(there not from my apps neither) emails tied to Facebook when my email is supposed to be hidden, not accessible to nobody or nothing on Facebook. I'm still not satisfied , and won't be until I see those changes.Thank you Revdex.com
Final Business Response /* (4000, 14, 2015/05/04) */
Hi,
We weren't able to verify your identity with the image you attached. The image we received was either too small, too dark or blurry.

Please take a new photo of your ID and check that your name, date of birth and photo are all clearly visible, then attach it in your reply to this email. Be sure to cover up any personal information that we don't need to verify your identity (ex: social security number, address, license number).

To help make the image clearer, try placing the document on a flat surface in a well-lit room and use natural or indirect lighting to reduce glare.
Once we're able to view your ID, we'll take a look at the status of your account. We're sorry for the inconvenience.
View updates from your support dashboard: https://fb.me/1Rm7iH3nGNVxMxk
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 16, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They're lying, and I also learned of them being unreasonable and unfair to me. They came at me for my ID, but it's plenty others who they haven't done that to. They also haven't made others change their nicknames. After all, Facebook is lying about their privacy acts, they don't protect people, and let random people hack and tag you in solicitation ads. That's why else, I don't want my birth name on my account. I agreed nickname,and maybe last name, but not my birth name. And them not allowing me an option to fix it myself if it was that big of a deal is unlawful and not fair. They also keep trying to force me to put my location of where I grew up, and live now on the account. I'm not that stupid, and I know Facebook tracks people, and gives information to advertiser's. That might explain why another company I complained about after this was able to get my information and sign me up for magazines. Facebook plays alot of tracking games so why not at least allow me and if anybody else went through this to have some privacy? I have attachments to show what I've explained about them changing my name, and giving my account back. Also attachments of people in groups or pages I follow who still have nicknames. But why not me Facebook? Why you need my ID, and birthday which is already on my profile , just I changed the year for my security and protection. I'm not allowed to protect myself a little on an already public social media site? Wow. Here are the attachments

Complaint: [redacted]
I am rejecting this response because: Personally identifiable information will be made publicly available here in Revdex.com. This complaint is in regards to the below Ad accounts that were disable by Facebook for the following generic reasons. #[redacted] - Alleged TOS violation. No reply to request for more clarification#[redacted] - Alleged billing violation. No reply to request for more clarification
Sincerely,
[redacted]

Hi [redacted], We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,**The Facebook Team

Hello [redacted],
Your account name change will not show on the page itself.  Facebook accounts are meant to represent people and not organizations or businesses.  A page represents a business or organization, and can allow management from multiple people.  Your page will not show the admin's names directly on the page and will allow you to keep your page's brand integrity.  If you are experiencing an alternative issue please describe this in further detail and we will be happy to assist you.  
 
Thanks,
[redacted]
The Facebook Team

Thank you for contacting Facebook through the Revdex.com. If you are wanting to verify your Business Page with a Gray Verification Badge, please follow the instrctions from this Help Center Article:[redacted]Currently is it not possible to request or purchase a Blue...

Verification Badge, but you can still let your audience know that this is your authentic Page by connecting your Instagram account or Official Website.Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- I need to merge two Pages: [redacted]
Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
Business requesting more information. 
Further communication needed.
The url requested: [redacted]Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:They have logged me out of my...

account for security purpose again.  I am not sure why?.  I had my FB page opened to start an event, and then I opened other websites to find the right picture to post for my event.  When I got back to the FB screen, they had disabled my account again.  Why can they just simply asked for a re-login, or send a message to my email to confirm my account.  They keep on logging me out when I am trying to do a paid advertisement. 
Sincerely,
[redacted]

Complaint: [redacted]I was using Facebook for years,  there is no reason why I should have to submit an id in order for Facebook to unlock my account.I am rejecting this response because:
Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team