Facebook

Hi [redacted] As previously mentioned, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/22) */
Hi [redacted],
Thanks for writing in. We're sorry to hear you've encountered this problem on Facebook. We'd like to investigate, but to do so, we need a little more information.
Could you please provide exact links to the post you believe...

should not be on Facebook?
Thanks,
[redacted]
Facebook

Initial Business Response /* (1000, 5, 2015/03/11) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted],
Thanks for your message. It doesn't look like the email address you provided is associated with an active Facebook account. Unfortunately, we don't have the ability to restore accounts that have been permanently deleted. We're...

sorry for the inconvenience.
If you have any other questions, please visit the Help Center:
https://www.facebook.com/help


Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account is not deactivated it has been temporarily locked. I will contact a lawyer if you refuse to unlock the account
Final Business Response /* (4000, 9, 2014/08/19) */
Hi [redacted],
Thanks for your message. It looks like you sent us an ID that either doesn't match the account info or isn't on our list of acceptable IDs. To maintain the security of this account, we can't give you access or take any further action until we receive an acceptable ID.
You may be able to get back into your account on your own. Try logging into Facebook from a computer, mobile phone or tablet that you've used to log into Facebook before. Once you've logged in, you'll be prompted to take steps to verify your identity.
Learn more about how you can verify your identity in the Help Center:
https://www.facebook.com/help/account_recovery/?ref=cr
You can also learn more about the types of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Verifying your identity helps us keep your account secure. We apologize for any inconvenience this causes.
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/22) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate the time you took to write us.

To get you the best answer as quickly as possible, please follow the instructions in our Payments Support Center:
...


http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because:This link to help center stuff is the only response I can get. I would like to speak to a real, reasonable person. My account is blocked. I need access to it. I run business through it. I network for business through it. This is ridiculous. Sincerely,[redacted]

Hi, As previously stated, we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi,
Facebook is a community where people use their authentic identities, so you always know who you're connecting with. As noted in our response sent on August 22, until we receive an accepted form of ID that matches the information listed on...

the account we won't be able to respond to this case or assist you further.
In the meantime, this account will remain locked as a security precaution. While it's locked, the account won't be visible on Facebook or appear in search. We apologize for the inconvenience and thank you for your understanding.

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Facebook's terms because they expect me to submit proof as to who I am. The government id that I have DOES NOT MATCH the name of [redacted] is a roleplay account which I use to roleplay. First Facebook you need to change your rules and regulations.
An article which I have read just recently states that now Facebook is allowing that Germany may use fake accounts.
Final Business Response /* (4000, 13, 2015/08/31) */
Hi,
Thanks for your reply. We're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account
Please reply to this email and attach a copy of an accepted form of ID. Be sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number).

Please visit the Help Center to view the types of ID we accept:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request.

Thanks,
[redacted]
Community Operations
Resent response by US Mail. email was returned.

Initial Business Response /* (1000, 14, 2015/09/09) */
Hi [redacted],
Thanks for contacting the Revdex.com.
I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager:...



https://secure.facebook.com/ads/manage/funding.php
Thanks,
[redacted]
Support Specialist
Initial Consumer Rebuttal /* (3000, 16, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks FACEBOOK for your feedback.
I understand from your message that this has caused me inconvenience. It has not only caused me inconvenience m it has caused me needless disruptions and hurt my economic opportunities as I could not PROMOTE my book during the sensitive day and week of the release of my nook.
I request for a compensation promotion that will run for a mutually agreeable and accepted time from Facebook.
I also seek monetary compensation for the disruption and inconvenience occasioned by this unwarranted interruption by Facebook.
I cannot promote my book now until the end of the month. That's why I initiated promotion on August 30 to announce the release of my Kindle book and paid to boost the post on my page. Both of these were stopped or suspended causing me potential loss of economic, financial and other opportunities.
I desire compensation for inconvenience and wasted opportunities.
Final Business Response /* (4000, 18, 2015/09/16) */
Hi,
We want to help you resolve this issue, but we can't until you reply and attach identification that confirms the name submitted in your request.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.

Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 20, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your feedback Facebook.
For the avoidance of doubt and for purposes of strong and better clarity, I am writing to draw your attention to the sub-item below.
PROPOSED TERMS OF SETTLEMENT FOR THIS CASE TO BE RESOLVED.
1 On August 30 through September to September 9, 2015. Facebook BRANDED my activity as "suspected fraudulent" and STOPPED my paid advertisements and boosting of Facebook page.
2 On September 1, 2015 after making strong publicity efforts announcing my book release( and the book release was the reason for the paid ads) FACEBOOK LOCKED my account for over 24 hours requesting for Account Verification which I did within the 1st hour of the locked account.
This action PLUS the ONGOING EMBARGO on my paid ads because of false and suspected accusation of fraudulent activity disrupted, and SABOTAGED all my book release, publicity and promo efforts. Some of my friends stopped seeing me online.
3 AGAIN on September 4, 2015- September 7, 2015; FACEBOOK LOCKED my account; demanding for VERIFICATION AGAIN. The same govt.issued ID I used in verifying my account for Sept 1 Account Closure was rejected until September 7 when it was reopened. And it was same day I reported to Revdex.com.
this second unwarranted closure of my account did extensive damage to all my promo efforts and the double account locks cost me LOSS OF FINANCIAL & ECONOMIC OPPORTUNITIES and potential sales of my book.
4 Again during the same season; FACEBOOK struck again. This time it targeted my publicist who opened a page to promote my book and STOPPED the paid ads.
5 My account has since been reopened from Sept 7, 2015.
I am not asking for my name to be changed from "[redacted]" back to "[redacted]". FACEBOOK already changed my names as it appears on Facebook without my knowledge, consent or approval.
Usually when the date of birth and photo information on an ID matches with that on the Facebook profile. It is verified and the names retained. But Facebool already branded me " fraud" and their presumption was that I am using a fake identity. When in fact "[redacted]" is the literary name I am known with in all my books currently on sale on Amazon and Amazon Kindle.
FACEBOOK SHOULD RESOLVE THIS COMPLAINT BY
A GIVING ME A COMPENSATION PROMO FOR MY PAGE AND POST.
B PAYING ME A MUTUALLY AGREED SUM OF MONEY AS DAMAGED FOR THE INCONVENIENCE,UNWARRANTED DISRUPTION, SABOTAGING AND DISTIRBING MY PROMO AND PUBLICITY AND PAID ADS WHEN IT STOPPED MY PAID ADS AND LOCKED MY ACCOUNT- A TOTAL OF FOUR DAYS.
I HOPE FACEBOOK AND THE WORLD READING THIS ON Revdex.com WEBSITE CAN AGREE THAT I HAVE PROVIDED BETTER CLARITY.

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi [redacted],
Thanks for contacting the Revdex.com.

To get you the best answer as quickly as possible, please follow the instructions in our Payment Support Center:
...


http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Prior to making contact with Revdex.com, I went to that very link. It asked for some letters and numbers after each unauthorized charge. I individually put the number/letter in one by one. None worked. I called your customer service hotline to listen to a recording telling me Facebook doesn't have a customer service hotline.
Secondly, the link you sent requires me to "log in". I will never login to Facebook because I have absolutely no idea how this happened to begin with! A deactivated account and close to $900 in unauthorized transactions?
Final Consumer Response /* (3000, 12, 2015/06/29) */
Upon the advisement of my bank, I cancelled the debit card & shredded it so, I don't have access to that. Here are the numbers I attempted to put on the Facebook page you are referring to that didn't work.
6/5/15 $25.09 #[redacted]
6/8/15 $51.28 [redacted]
6/8/15 $346.56 #[redacted]
6/8/15 $250.08 #[redacted]
6/9/15 $195.00 #[redacted]
Hopefully, this will give you the information you need. If you google this, I'm not the first person this has happened to with Facebook. Universally, every single person this happened to, including myself, had no association with Facebook, didn't login to Facebook and had not had their debit card out of their own possession. Nor were any charges ever authorized. I don't even know or understand what you can buy from Facebook!
Thank you
Final Business Response /* (4000, 14, 2015/07/08) */
Hello,
Thank you for contacting the Revdex.com. Unfortunately, this does appear to be a case of fraud. Your credit card was used on our site to make purchases you did not authorize. Rest assured, we take your security and privacy seriously. It looks like you have already disputed these charges with your bank.
At this point, we have done everything we can to take action in this matter. We encourage you to contact your credit card company with further questions.
Thanks,
[redacted]
Ads Payments

Hi [redacted], 
 
I'm sorry you weren't satisfied with our previous response. Please see this Help Center article on how to delete messages: 
[redacted]
 
Regards, 
 
[redacted]
Facebook

Hi [redacted], Thank you for writing in with your issue. We have now undone the merge. To avoid further confusion can you please confirm which page you would like to keep, and which page you would like merged into it? Regards, [redacted]Facebook

Complaint: [redacted]I am rejecting this response because:IIssue is NOT fixed what is wrong with you people??!!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response...

because:
 
Have YOU read Facebook's "response"?
 
Bumbled together by legalized-hacker-bots. Entirely scornful of the details of any particular conflict, whether its someone who enters the wrong password too many times or a thirty-year-old woman whose account is deleted the same day her gyno gives her a cancer diagnosis. Facebook has the same (LITERALLY the same), utterly purposeless, message for both users -- For ALL its users. No matter what the problem is.
 
& that message is, "I am Facebook, you are not -- Just let us take it away from you. Really.
 
"& stop caring NOW."
 
"Caching"-in the advertisers line all the way.
 
Not me personally, but people crank their entire lives into Facebook -- How can it be legal for Facebook to spit in their users' faces like that?
 
I mean, I know how -- It's wrong for Facebook's particular rip-off to be legal, though.
 
As laughable as I'm certain that sounds.
 
Thanks.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Nothing on them links help me at all. I am inviting people to like my page through the likes I receive and I seem to reach a limit amount of people I can invite at one time. I just want this limit removing as I am paying for this service to boost the adverts that get the 'likes'.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I would like to claim an unowned Page that represents my business: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thanks for contacting Facebook. For more information about how to restrict/filter Facebook messages, please visit this page in our Help Center:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX

Thanks for contacting...

Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just so you know, my filtering preferences are set to strict filtering. Yet, anyone can still send a message to my Other folder, and I am forced to read it.
So, would you please explain why the following users are being given the option of hiding the message button from their timeline??
1) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX
2) https://m.facebook.com/profile.php?id=XXXXXXXXX
3) https://m.facebook.com/profile.php?id=XXXXXXXXXX
4) https://m.facebook.com/profile.php?id=XXXXXXXXX
5) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/17) */
Hi [redacted],
Thank you for your response. The links you provided were for Facebook's mobile website. If you log in to Facebook on a desktop computer (http://www.facebook.com instead of http://m.facebook.com), all profiles have the message button regardless of friend status.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I do not own a desktop computer. Secondly, most people tend to use their mobile device when contacting others on Facebook.

(The consumer indicated he/she DID NOT accept the response from the business.)The community standards are not definitive enough and do not account for false statements. I've...

reported the profile as being fake several times and nothing has changed. Legally I do not see how a person that was never a client of this business can leave a negative review without any ability from the business to remove it. If this cannot be removed I will be seeking a lawsuit for libel against this [redacted] or the owner of the profile along with Facebook for allowing a false review to remain after they were made aware of the matter. This is the ONLY negative review I have on all social media platforms and 60% or more of my business comes from online reviews. Every day this review remains there is potential for monetary damages due to lost income.

Complaint: [redacted]I am rejecting this response because:
I followed the instructions and its been more than one week they did not review my Uploaded ID and unlocked my account.
So I decided to create a new account because I want to run FB ads for my small business and today they locked my new FB account also.
 
Please tell them to unlock my account with email: [redacted] as soon as possible, I dont understand why it takes so much time to review my ID.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: they have failed to respond to my dispute my block has been in place to long to be temporary. The last response from Facebook via the Revdex.com was that the listing was properly deleted. So what's the problem?  I just want the block lifted.
Sincerely,
[redacted]