Facebook

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for contacting Facebook through the Revdex.com. It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked include: -Repeatedly...

commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:[redacted]Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted],
Thanks for reaching out. A member of our team mistakenly removed this photo, and it has been restored. We are very sorry for the error.
Best,
[redacted]
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
Thank you for restoring the photo. I hope this does not happen again seen as though the photo has been restored on my Facebook. If it does, do you have an email address I can contact directly to help with the issue?
Many thanks, [redacted]

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

The email address linked to my Facebook account is [redacted]@gmail.com. That is what I used to log in.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi **,
A member of our team accidentally removed something you posted on Facebook. This was a mistake, and we sincerely apologize for this error. We've since restored the content, and you should now be able to see it.
[redacted]
Community...

Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi,
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/[redacted]...

(http://www.facebook.com/help/contact/XXXXXXXXXXXXXXX?__mref=message_bubble) A Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone or one of...

your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.

Initial Business Response /* (1000, 5, 2014/10/02) */
Hi [redacted],
Thank you for your message. I appreciate you patience.
According to our records, the developer refunded you for the payments you requested on September 29, 2014. Please allow 7-9 business days for your account to be...

credited.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of businesses who rip people off without any consequences. They took over $400 of my money. They were wrong to do so. But, even if it started out as an honest mistake, they were complaisant in that they ignored my repeated attempts to contact them. Not until the Revdex.com cracked down on them did I hear anything back. They should have made it right the first time I asked. They wouldn't have done anything if y'all hadn't stepped in. They shouldn't be able to do that to folks without having to face some repercussions. They should have to pay triple damages. My time, my trust and the interest for holding my money hostage for 6 months is worth more.
Please, let's keep them from doing this again to someone else.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2014/10/16) */
Hi [redacted],
Thank you for your message.
Unfortunately, our refund policy can only refunds the amount that you made in a purchase. Our records show that the developer has already refunded you this amount. At this time, I am unable to refund any more to your account.
Thanks,
[redacted]
Payment Operations
Facebook

Hi,Thanks for reaching out to us. I'm sorry to hear about this. In order to protect the privacy of everyone who uses Facebook, we can't answer questions or respond to requests that involve other people's accounts. Please let me know which account you would like access to and we can proceed.Thanks,[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I made this complaint because I couldn't get my account by using the only 2 options on[redacted] like I said before the only computer that I used to log into Facebook before no longer works so the only other option I had to get my account back was to provide my I'd which is what I did but it was denied..... It is my account how is it that the only option to get my account back doesn't work as I have said before the Facebook account name is the SAME as the I'd I provided and the email address that I use to log into Facebook is the same email that you were sending messages to when I provided my I'd. Please explain why I can't get my account back.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
FIRST OFF, I WANT TO ACKNOWLEDGE THAT FACEBOOK IS MAKING AN EFFORT TO FIX THINGS, so I am waiting for Facebook to be able to figure out what is going wrong soon. But the Revdex.com is the only way I available to communicate with them since there is no other way of reaching them--not even through their Online Help Center. I will contact you by phone to keep you updated.
Initially, it seemed like the issue had been fixed but unfortunately, it was only a temporary fix. I had access to the site for three days: Saturday, Sunday, and Monday. (I had even emailed you, the Revdex.com, a positive update--Please see sopy-pasted text below.) Early Tuesday morning, my account was disabled again with the exact same message as the first time. I resubmitted my ID at the site. Today is Thursday, and I still have not regained access to Facebook.
I would like to know why the system keeps disabling me. If it is something I am doing that causes this, I need to know. As far as I know, I have been doing normal stuff: Exploring the website. Engaging with my group. Exploring new groups. Adding friends, Replying to posts, Learning about the privacy settings, Adjusting my privacy settings, I even posted updated instructions to the Help Center to help other users. For the life of me, I cannot figure out what I could be doing that might be triggering Facebook's bot disable action. Personally, I think something's wrong witht he software. But, I'm only guessing.
UPDATE EMAILED TO Revdex.com ON 7/1/2017 AT [redacted] after regaining access to my Facebook account:
----------------QUOTE-----------------------
Hello Revdex.com San Francisco / Bay Area,
Yesterday I submitted a rejection to business response because I still had not heard from them and was not going to be home today to reply back to you on time. But I got sick and had to stay home. As turns out, this morning there was an email from the business in my mailbox and I wanted to post an update to your website, but could not find a way to do it. So, I have decided to email you.
Kindly update the complaint information with the following progress report.
UPDATE:
I am very happy to inform you that Facebook has corrected the problem and that this issue has been resolved favorably. Early this morning I received an email notification from Facebook giving me access to the platform and I have been able to start working on my profile again.
Thank you so much for your mediation!
-----------UNQUOTE------------
Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]Thanks,The...

Facebook Team

Initial Business Response /* (1000, 5, 2014/10/15) */
Hi [redacted],
Thanks for your message. You should now have access to your account. We apologize for any inconvenience this may have caused you.
It looks like the issue you experienced was related to a security feature called login approvals....

Once you turn on login approvals, you'll be asked to enter a special security code each time you try to access your Facebook account from a new computer, mobile phone or tablet. That way, no one can log into your account without a password and a security code.
If you have any other questions related to login approvals, please respond to this email and we'll be happy to help.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted], 
We have rate limiting in place to prevent bad actors from abusing our platform. On the rare occasion that your behavior resembles actions we've seen from spammers, we will ask you to slow down so you don't accidentally trigger our automated systems.
We apologize for the inconvenience.
Thanks, 
The Facebook Team