Facebook

Complaint: [redacted]
I am rejecting this response because: They need to give me an answer why I...

was permanently removed from Facebook leaving me with no photos of memories, the loss of my business page, my groups I run and the thousands of followers I have gotten! I demand to know what their reason is!!! I didn't do anything g. Nothing. Ppl falsely reported me and that is unfair. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The links provided do not address the issue . I would like to know why within 1 week my account was locked and identification required for me to unlock when I have made no changes to my account and use my legal name ? It is concerning that I would have to send my identification to you with no real explanation or no resolution . No other social network does this. Defaulting to irrelevant links is not a satisfactory response .
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: what in the[redacted] kind of response is that? They just demonstrated why this complaint needed to be filed. They refuse to take responsibility. Reading help pages can't solve problems that require action on their part.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/03/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I opened a case with them before contacting Revdex.com. I want a full refund and my card information deleted from their database.
Final Business Response /* (4000, 19, 2015/04/02) */
Hi [redacted],
Unfortunately, we are unable to issue a refund in this situation. Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case.
When you created your ad, you agreed to our Terms and Conditions. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
Fortunately, we were able to disable your credit card from your account. This should help prevent future unwanted charges.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize the continued use of my debit card for more than the boost up to February 15, 2010. Again, I was billed for a re-occurring charge on February 28, 2015. At this point it would be helpful if someone would contact me directly because the charges on February 28, 2015 were indeed fraudulent.

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for this feedback. We're always working to improve the Facebook experience, and your input is important to us.
Unfortunately, we cannot move the name and description of your Page to a different location at this point in...

time. If you are concerned about the legibility of you banner image, you will need to use a different image that will not overlap with the super imposed text.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response was inaccurate in its assumptions. First of all, I had my banner displayed as it was for years with no problem. Then, out of the blue, the superimposed labels that I mentioned in my original complaint appeared on top of the words in my banner. I didn't do that nor did I ask someone to do it, so I don't know where they came from. I just want them removed so that the words in my banner are displayed as they always were.
Nowhere in my original complaint did I ask someone to "move the name and description of your Page to a different location." So, I don't know where that came from either. Please read my complaint carefully and in its entirety.
Final Business Response /* (4000, 9, 2014/09/24) */
Hi [redacted],
Thanks for your email. Unfortunately, we don't currently offer support for this type of request through this channel. Your problem will most likely be solved by resizing or replacing the cover photo on your page.

You can get more information about Facebook's products and features directly in the Facebook Help Center:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The consistent response I keep getting is that I must correct the problem by moving or resizing my banner. In other words, it is my problem. Obviously, my last email did no good in communicating that my banner was fine for years until Facebook interaction symbols and the works "Nonprofit Organization" were superimposed on my banner without my permission.
It is incredulous that an organization the size of Facebook with its mantra of being so technologically superior cannot either fix the problem at the respondent's level or push the request higher up the chain to satisfy their customer. Just because they "don't currently offer support for this type of request through this channel," doesn't mean they can't find the proper channel to fix it. It means they don't want to take the time to help a customer.
It may be the better choice for me to delete my business page altogether from Facebook and use more customer-friendly social media.

Complaint #[redacted]
 
Request for the following details from Revdex.com.
 
Email
[redacted]
 
[redacted] Fest
"Sorry, this page isn't available"
"The link you followed may be broken, or the page may have been removed"
 
[redacted] International Film...

Festival
[redacted]
 
Regards,
[redacted]

Hi [redacted]
Thanks for your report. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Hi,Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:[redacted]  Please note that usernames on both...

Timelines and Pages can be updated one time by visiting [redacted]. Usernames are subject to availability.   Thanks,[redacted]Community OperationsFacebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the [redacted]. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:** [redacted]Thanks,The Facebook Team

Hi [redacted],Thank you for your note, would you please send us links from the content pending review so that we can evaluate if it violates our Community Standards? Thank you,Facebook

Complaint: [redacted]I am rejecting this response because:
unfortunately we have already tried to report this page in different ways available on face book but the page is still up and facebook is not taking any action.
[redacted] This profile has illegally used our dental office logo and phone number as its profile pucture, it is a screen shot from our office website( [redacted]).
[redacted] claims she has not created this profile. 
We request that this profile be removed immediately by Facebook as it has used our trademark and name without our concent.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause.
We'll be happy to...

assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
We appreciate your patience.
I have gone ahead and looked into your request. Facebook does not install viruses on a person's account, nor do we charge people for removal of computer viruses. In the future, I recommend only...

contacting Facebook through our Help Center to ensure a secure network. You can find our Help Center at the link below:
https://www.facebook.com/help
After looking to your request for a refund, it looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is still there. There is still a block in my page. And they have the nerve to direct me to Facebook.com/help. An abyss where no one helps or resolves ANYTHING for YEARS. I pay for facebook advertising. I want my page unblocked. I pay money. Good heard earned money and I need this issue resolved.
Final Consumer Response /* (3000, 12, 2015/02/02) */
https://www.facebook.com/InArtPhotography?ref=hl
I just tried sharing my page and I also just tried linking my page in a comment. Still received a pop up saying:
"The content you're trying to share includes a link that our security systems detected to be unsafe:
Mentioned page 'In [redacted]
Please remove this link to continue.
If you think you're seeing this by mistake, please let us know."
This is becoming a little ridiculous. My organic reach is down to nothing and I am willing to pay for advertising but the system won't let me do what I need to do.
Contact me. Call me, email me, ask me anything just PLEASE UNBLOCK whatever is blocked within my page. The whole page isn't blocked, it's something inside the page.
again, my fb page url is [redacted]@yahoo.com
XXX-XXX-XXXX
Thank you


Final Business Response /* (4000, 14, 2015/02/04) */
Hi Ms. [redacted],
We apologize for the inconvenience. We reviewed this page and have found it to be safe. Let us know if there are any further issues.
Thanks,
[redacted]
Community Operations

Initial Business Response /* (1000, 5, 2015/08/03) */
Hi,
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
http://fb.com/l/[redacted]
Consumer does not have a Facebook account so she is unable to report this issue the way FB recommended.
Please review complaint 57331496 (Lasher)as these complaints are related.
Final Business Response /* (4000, 15, 2015/09/21) */
[redacted],
I am so sorry to hear that you are encountering this issue. I am happy to help resolve this situation for you.
We investigated and could not find a group listed at the link you reported. Would you happen to have another link to the content that you can provide us?
IF not, please try filling out this contact form for the correct team to review this:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
From there we will be able to investigate further.
Thank you,
Facebook

Complaint: [redacted]I am rejecting this response because: it is still only offering basic information and nothing specifically pertains to my case. I have already went in depth of my problem and I feel like I need actual contact with someone instead of just links to the exact same thing I have already done. I have submitted picture ID and even my social security card to them so I am obviously who I say I am. I understand they need to be sure in order to protect those on facebook and I truly do understand, but I also feel like they have a responsibility to me since they are keeping me from many personal pictures, relationships, and memories. I just truly don't understand why my proof of who I am is not getting me reinstated. I have had facebook for about 7 years and have never had a problem with anything. I think it is a wonderful way to keep in touch with people and share important pieces of your life. It just really stinks when all that stuff gets taken. I was able to actually wrote a message today instead of just submitting a picture. This is the second time they gave me that option. I once again explained in detail what had happened and I hope to be reinstated, but this has been going on for a long time now. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  HOW MANY TIMES DO YOU GUYS WANT ME TO GO TO THIS LINK???? I HAVE SUBMITTED REQUESTS MULTIPLE TIMES AND YOU GUYS DO NOT ANSWER, NOR ANYONE ELSE ANSWERS. I ONLY HAVE THIS OPTION LEFT. I NEED HELP ON MY ACCOUNT !!!!!!!! JUST PROVIDE ME MY EMAIL ADDRESS THAT I USED WITH THIS USER NAME AND I'LL FIGURE OUT MYSELF. Sincerely,[redacted]