Facebook

Complaint: [redacted]I am rejecting this response because: I have already responded and gotten a response that my ID was confirmed, yet I still cannot enter my Facebook account.  I sent you the exact quote stating that it was verified.  Just give me access into my account already.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi [redacted],
Thank you for contacting us. I am happy to help answer any questions you might have.
Unfortunately, once an ad is created, it is not possible to change the ad. The only thing you can modify is the budget and the duration of...

the ad. According to our records, you were charged $26.00 for your most recent ad.
Additionally, if you would like to get in touch with the Facebook Ads team directly, please contact them using the link below.
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and considering the entire complaint was about being unable to be on Facebook, I cannot give a direct URL link because I have NO ACCOUNTSincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted],
Thanks for your message. Although we're not able to support Pages questions through this channel, we've addressed many of the most common Facebook Pages issues in the Help Center:
- Managing your Page:...

https://www.facebook.com/help/pages/admin
- Page policies FAQ: https://www.facebook.com/help/pages/policies
- Other Pages topics: https://www.facebook.com/help/pages

Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook TeamTell us why here...

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam):[redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2016/02/25) */
Hi [redacted],
Thanks for writing in. I'm sorry to hear about the experience you've had, and I definitely want to help fix it.
Can you send me any extra details about what the program that you're being asked to download is called and what the...

program is supposed to do? If you can provide screenshots, that's ideal. I want to make sure that you're not actually encountering malware created by another party. If this sounds like a possibility, we do have a Help Center article with some suggestions for making sure your computer is secure: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would have no problem doing this to continue to try to resolve the matter but I have no way to send the screen shots to them nor a way to contact them. Thus how can I accept their way to try to resolve this at this time? So if the Revdex.com or Facebook wishes to provide me with the proper information to send in said screen shots to the proper people I would more than happily continue on with the process of resolution by providing the information requested so as to resolve the matter.
Final Business Response /* (4000, 9, 2016/03/09) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account.
If you have questions about this process or need help, you can review our Help Center resources: http://www.facebook.com/help.php?page=931
To learn more about malware, visit: https://www.facebook.com/help/malware

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I run n anti Malware program. This is the complaint to begin with. *WHY* do I need to download their anti-malware software to my computer to access my account? This is the basis for the initial complaint to start with and the reason for this entire process. I do not accept having to run their software that I do not know nor trust when I run anti-malware software I know and trust to start with. I run Malwarebytes as I have for years. This is a known and trusted program. Thus I do not see the need to run the software Facebook requires. Facebook has breached personal security in the past and has gotten in trouble for it. Why would I trust their software or a software they are partnered with, especially when I have to download it or be directed to to a site from their site to download it? I have had issues with my bank account with their messenger for phone when I have made purchases with it on my phone. Their messenger for phone requires me to allow access to all my personal information and even my camera on my phone to use their phone messenger service, which is why I do not use it. So what is to stop them from similar tactics in a malware download to my computer. I run a known and trusted anti-malware program on my computer and that should be more than good enough. I request them to release this hold on my account for my computer and allow me to access my account freely once more like I used to be able to. This is nonsense and I want this handled without the need to download their programs and software to access my account when I utilize program(s) and/or software that is similar and does the same job that is trust and known not only by me but many others and is also available to the masses as well.

Complaint: [redacted]I am rejecting this response because: their so called 'help' section is entirely useless. as it so happens, Microsoft defender picked up the virus that I got from face book. at the moment my computer is 'ok'. had it not been, I would be asking [redacted] for $[redacted] to replace my p.c. something he would probably have in a jar on his kitchen table. what is the next step? Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com.It doesn't look like the email address you provided is associated with an active Facebook account. Unfortunately, we don't have the ability to restore accounts that have been permanently deleted. We're sorry for the inconvenience....

Best,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: This answer from Facebook blatantly shows the legitimacy of the complaint. There is no type of real service or accountability from Facebook, they are a faceless giant. Companies like this need to be regulated. This is absolutely horrible. I spend my time writing a formal complaint and pointing out what my concerns are and pleading for help and they send back a generic response which fully proves nobody even read the message. I also reject this response because I have used the method they have said to use for the issue on a daily basis with absolutely no response. If a company invest hundreds of thousands of dollars into another companies platform there should be some type Protection for the parties involved. This shouldn't have to be a legal case. It should be able to be resolved by people. The fact that Facebook and Instagram are not taking this even remotely serious is disheartening and terrifying. I have invested so much into this and they ignore there is even someone reaching out to them. 
Sincerely,
[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community...

Standards: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: the problem does not appear to...

be resolved, i.e., my Facebook name is still associated with group page activity such as comments that were previously made to group posts.
Google[redacted] and see for yourself.
Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me to submit ID: [redacted]- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi,
We appreciate you taking the time to contact us, but unfortunately since your account was deleted for violating our policy we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to report this kind of issue: https://[redacted]?helpref=facebar_dropdown_help
 
Thanks,
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
Thank you for your message. The best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook.
You'll find more information about how to use report links in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
Unfortunately it appears you didn't read my complaint. I made it pretty clear that I know how the reporting system works and how to use it. I even went as far to say do not send me that very link which was blatantly ignored. Please read my complaint so it can be properly addressed and I ask that you DO NOT send any more tutorials from the help section or refer to the help center...
The reporting system does not allow for unique circumstances to be addressed properly. The regular system also does not have a option to report people with multiple accounts which clearly listed as a violation of the FB rules. I would like someone from Facebook to reach out to me via email so I can send through the accounts (there is a large number of them) that need to be immediately reviewed, for permanent deletion as well as explaining the complex issues involved with this group of accounts.
I will re-state that I know what violates the website rules, and I know how to use the reporting system. I do not need tutorials, I need someone to address my case preferably by email so I can have this issue resolved.
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thank you for your message. As previously stated ,the best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook. Your report will be addressed by a member of the Community Operations team.
You'll find more information about how to use report links in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I said the reporting form was inadequate for reporting and removing fake accounts, especially in my circumstances. How can issues be resolved when FB gives you no form to explain the issue.
As expected, they completely ignored my complaint and did not address a single thing that I asked.
I will seek legal action now instead, what a shame Facebook does not protect it's users.

Complaint: [redacted]
I am rejecting this response because: None of the offered links in your message apply.  [redacted]This page was created by a former employee and can not be edited or updated by the business owners. My client wants it GONE. I have reported this page 3-5 times per month for 12 months as being a duplicate page. FaceBook has done nothing in 12 months to address this situation. PLEASE do so now. 
Sincerely,
[redacted]

Complaint: [redacted]Hi there,
I was told to respond to the message from Facebook in order to get my username changed. 
Here is the link to my facebook profile: [redacted]
Additionally, I would appreciate it if my username could be changed to something with my full name and a random set of numbers - whatever username is available. [redacted]
 
Sincerely,[redacted]