Facebook

Initial Business Response /* (1000, 6, 2015/08/04) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thanks for reporting this. We take these reports very seriously, and have taken actions to make sure that this has been taken down.
Let me know if you have any other questions!
Thanks,
[redacted]
Community...

Operations
Facebook

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook

Hi[redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and were able to upgrade your account from a grey account to a full profile. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
That URL states that "star" review without a comment cannot be changed.  This is where I need help from FB- as that person was not a patient, and never had contact with our clinic. She left a review- and per our records has had no interaction with us.Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/03/04) */
Hi,
We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Please note:
- Most blocks are temporary
- We can't lift the...

block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I fight for freedom of speech, freedom to assemble and freedom of the press. I am not blocked. But crown peels I couldn't add. ONES THAT I WAS IN IRAQ WITH!!! Plus since when are you my boss? Do you pay me in any way? I am straight with the law!!! How dare you accuse me!!!! I am not bashing any law. But you are suffering against freedom!!!
Final Business Response /* (4000, 12, 2015/03/13) */
Hi,
As stated previously, we've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
Marishka
Community Operations
Facebook
Final Consumer Response /* (4200, 14, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A simple apology will do. You falsely accused me. You need to understand Facebook is not the law. There is no behavior that was done wrong. And Facebook is the not the judge of behavior. The law judge behavior. But you don't.

Complaint:[redacted]I am rejecting this response because: I was not given an answer as to why my account was blocked in the first place, exactly what rule I broke to cause the account to be blockedSincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already attempted resolution through Facebook's channels, and had I been satisfied with the response, I wouldn't have filed this complaint. You should already have all the records you need to resolve this matter, and I will not be wasting any more of my time submitting a new inquiry and starting the process over.
Final Business Response /* (4000, 9, 2015/02/12) */
Hi [redacted],
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case. This decision is final and can't be appealed.
When you created your ad, you agreed to our Terms and Conditions. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
[redacted]
Payment Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi [redacted],
Thank you for reaching out to Facebook. We'll be happy to assist you, but first we'll need some additional information about your original account. Please provide as much of the following info as possible:
- Your full name as...

it appears on your original Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your original account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: The business response didn't provide any information not already available on Facebook. Plus, those links are useless since I'm blocked from sending messages right now.
 
Sincerely,[redacted]

here is the url  [redacted]  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Facebook disabled my account again. I can no longer run my 20 groups. They did the same to my wife [redacted]'s account and my friends accounts that ran my groups so no one can run the groups. It's pretty sad Facebook doesn't allow free speech anymore. If they don't open my wife's account we're going to do a class action lawsuit with other Facebook members that are dealing with the same things since the Revdex.com can't do anything about this.
Sincerely,
[redacted]

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
We would like to assist you with this issue but first we will need more information. Could you please provide a link to the Facebook Page you are referring to?
Once we have this information we will be able to take further steps...

to assist you.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/11/04) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We're sorry to hear about your bad experience.
We'll need to correspond with you through our secure support channel to resolve this issue. Please check your email for a...

message from us detailing how to file a report.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very dissatisfied with FACEBOOK. They have not made a real attempt to speke to me about my case. They keep directing me to their Facebook App. to try to navigate thru contact pages to upload govt ID's. I tried to navigate as they suggested with NO success. There are no ways to navigate thru their app to resolve a Revdex.com complaint. Therefore, I want a serious attempt by Facebook to settle this matter. At no time have I ever been supplied a contact person, an email, nor a working phone number by Facebook. They keep trying to send me to their site to try to find a solution to resolve this matter. This is unacceptable. I have taken this matter very seriously as all my personal information has been exposed thru their site. I kept my info private and my info was hacked and manipulated by some individual. I have dealt with a lot of grief and anxiety because of this situation. I have gone to a great deal to fix this problem. I have spent a good amount of money to send certified letters to Facebook for which they have never answered. I have spent my money to send faxes for the involved parties. I have had to purchase a new phone. Facebook needs to take an honest stand and try to meet demands requested. Prior to my Revdex.com complaint I desperately struggled with their app to contact them to secure my acct as their app states. Several attempts were made by me to notify them thru their app, and no responses were received from Facebook at any time. Here are my demands; I want all my Facebook accounts removed/deleted. Facebook, you have copies of my police reports to back up this request as well. I faxed them and they were forwarded to you. Its serious. I would like to have Facebook locate the individual and communicate a police report to the agencies involved. I don't have that kind access needed to facilitate the matter. I would follow thru with an arrest of the individual. Then I would like my money returned for all the postage, faxes I have had to endure to contact Facebook and follow thru with this matter. I would also like it to be known the Facebook phone number provided is not valid. Facebook's recorded message was reached by myself. Every single ext had NO valid point of contact to be made to them thru a phone. It's all directed to their HELP section of the app. When you do find a link in HELP to try to solve the matter, there are no responses from Facebook. Their HELP page blog is answered by other Facebook users, not Facebook. Even so, this is not a secure place to negotiate your problems. How can a business communicate with anyone involved in a matter like this without a phone. This is unfair, and their app is also not accessible. I feel they have set themselves unreachable by any user of their app to avoid these sort of matters. For that reason I am providing Revdex.com the State of California this information to be aware of this problem, and offer solutions for an unreachable business. I want to talk with a Facebook representative thru phone or email not an app or an recording. Since Sept 25,2015 I have been trying to shut down my Facebook accts to try to protect my personal information. Until Facebook takes an active part in my complaint nothing is getting done. I am really getting disgusted with Facebook and looking to take this matter higher if there is no resolution. I commend Revdex.com for their efforts to try to keep this matter going and to offer assistance. Facebook step up, own up to your app, these kind of problems, and make resolutions. Revdex.com; respectively I ask you hold Facebook fully accountable for their actions of disregard, and offer me any pertinent information to proceed further with my complaint. I have read the comment section of Facebook HELP section. There are so many individuals having similar problems. A business should not be able to operate under such disregard and manner. A persons information should be protected, and a request to close an account on a social app should be upheld in the up most manner. I await an answer.
Final Business Response /* (4000, 13, 2015/11/12) */
Hi [redacted],
Thanks for providing us with more information about your case through the Revdex.com.
Here are instructions for uploading and attaching your identification. If you need any additional help, please reach out to your email provider (ex: Google, Yahoo!):
1. Scan or take a picture of your documents. We recommend covering up any personal information (ex: address or license number) that we don't need to confirm your identity.
2. Save this file to your computer as a JPEG.
3. Click the "Reply" button to reply to the email we sent you earlier. You should see an icon (ex: a paperclip) towards the top of the new email. Click this button to add an attachment to your reply.
4. Follow the on-screen prompt to find your ID file and attach it.
Once we receive your reply with your attached ID, we can take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
the URL of our business page is www.facebook.com/highplainsgunshop.  This account is linked to our email addresses I have provided and FB staff should have this information easily available to them.  
Sincerely,[redacted]