Facebook

Complaint: [redacted]I am rejecting this response because:
your privacy policies are in violation of the 1st AMENDMENT of the US CONSTITUTION as was ruled on by the US SUPREME COURT in JUNE 2017. you need to update it. I am now seeking legal counsel for constitutional rights violations with facebook. you have limited time to update your policies to reflect what the US SUPREME COURT stated, otherwise I will be filing a lawsuit, along with my grandmother whos account was banned for NO REASON AT ALL. 
Look it up, the ban on sex offenders was declared unconstitutional. 
FACEBOOK IS NOT ABOVE THE LAW, AND DOES NOT HAVE THE RIGHT TO VIOLATE ANYBODY'S CONSTITUTIONAL RIGHTS
Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]- I think someone was trying to scam me or a friend: [redacted]- I got a message saying I won the Facebook Lottery: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]- Someone is posting pictures of me or my child without my permission: [redacted]- How do I deactivate my account?: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 14, 2014/08/12) */
Hi [redacted],
Thanks for your message. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only...

because they have not yet been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 16, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FIRST OF ALL FACEBOOOK. THE ACCOUNT THAT I HAD SET UP WAS FOR ROLEPLAYING PURPOSES ONLY. IN RECENT MONTHS, I HAVE BEEN A TARGET OF BULLYING WHICH FACEBOOK DOES NOT DO ANYTHING ABOUT. MY ACCOUNTS HAVE BEEN REPORTED FOR NO REASON AND I HAVE YET TO FIND OUT WHO IS TARGETEING AND REPORTING MY ACCOUNTS. FACEBOOK SHOULD LOOK INTO HELPING THE VICTIMS OF BULLY8NG.
Final Business Response /* (4000, 18, 2014/08/19) */
Hi [redacted],
As previously mentioned, your account was disabled because it violated the Facebook the Statement of Rights and Responsibilities. Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 20, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT HAPPY WITH FACEBOOK. AND HAVE NEVER VIOLATED YOUR TERMS. FACEBOOK YOU DO NOT KNOW THAT I HAVE BEEN BULLIED ON FACEBOOK. PEOPLE THAT I KNOW HAVE BULLIED ME AND HAVE REPORTED MY ACCOUNTS. YOU NEED TO CHANGE YOUR FACEBOOK POLICIES AND ALLOW ROLEPLAYERS TO RO9LEPLAY AND LEAVE US ALONE.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: https://www.facebook.com/help/105487009541643- I forgot my Instagram password: https://help.instagram.com/374546259294234/- My Facebook account has been hacked: https://www.facebook.com/hacked- My Instagram account has been hacked: https://help.instagram.com/contact/740949042640030- I am not receiving my security code: https://www.facebook.com/help/contact/259497704121855- My email or phone number is attached to someone else’s account: https://www.facebook.com/help/contact/255904741169641I need help with my Facebook Page:- I can’t access my Page: https://www.facebook.com/help/221819491164051- I need to merge two Pages: https://www.facebook.com/help/249601088403018- I need to change my Page name: https://www.facebook.com/help/271607792873806- I need to change the username for my Page: https://www.facebook.com/help/203523569682738- Someone posted an unfair review of my business: https://www.facebook.com/help/439579999521224- I would like to claim an unowned Page that represents my business: https://www.facebook.com/help/168172433243582Other:- I believe my content was removed in error: https://www.facebook.com/help/780814295267977- Facebook is asking me to submit ID: https://www.facebook.com/help/159096464162185/?ref=cr- I’m having issues with my name on Facebook: https://www.facebook.com/help/112146705538576- I think someone was trying to scam me or a friend: https://www.facebook.com/help/1674717642789671- I got a message saying I won the Facebook Lottery: https://www.facebook.com/help/1649662938582801- I need to report an unauthorized charge or request a refund: https://www.facebook.com/help/contact/830921593618796- I’m blocked from using a feature (ex: sending messages, uploading photos): https://www.facebook.com/help/116393198446749- Someone is posting pictures of me or my child without my permission: https://www.facebook.com/help/428478523862899/Thanks,The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook. To learn how to change your name on Facebook, please refer to this help center link: [redacted]Thanks,**The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The URL to my facebook page was [redacted] Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: what content was inappropriate and deemed worthy of taking down?  I've been a member of Facebook for around 12 years and have never had an issue. I can't imagine whatever you took down was worthy of deleting my account permanently. No warning/ no contact from FB in any way.
 
I will ask again. What can be done about  reinstating my account Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/27) */
Hi [redacted],
Thanks for contacting Facebook.
While we only issue ads refunds in cases of unauthorized/fraudulent charges, we've decided to make an exception as a courtesy to you.
I've gone ahead and cleared your outstanding balance that...

correctly accrued due to your ongoing ad campaign that you've set. I've linked it below for you. Please look into lifetime budgeting next time for your ads so that you can better manage your campaign's delivery to what you want to spend.
https://www.facebook.com/ads/manager/adset/ads/?act=XXXXXXXXXXXXXXXXX&pid=p6...⇄ /> You will not accrue any further charges until you resume advertising on our system. We appreciate your patience. Thanks for advertising with us.
Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook

Hi [redacted] As previously mentioned, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Hi [redacted],Thank you for submitting your complaint. Please open the link below to see suggested Web Browsers to help you access your Facebook account.[redacted]Thank you,The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I have looked online for help, through Facebook and outside of it. I need to speak or correspond with a human being directly, who will actually look at our case, and not send vague form responses. If I can't get an actual resolution, I do need an actual explanation.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/22) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Hi,Thanks for your email. We understand your page support request is to change account ownership. We're not able to support Pages questions at this email address. However, we’ve addressed many common Facebook Pages issues in the Help Center and on Facebook for Business:- Managing your Page: [redacted]  - Merging your Pages: [redacted]  - Page policies: [redacted]  - Facebook for Business: [redacted]
 
Thanks,[redacted]Community Operations

Initial Business Response /* (1000, 5, 2014/10/27) */
Hi [redacted],
Thanks for reaching out. Unfortunately, we cannot provide you with access to your daughter's account or remove the account from Facebook. We require that people be at least 13 years old to use our service, and your daughter is 14...

years old. If you have concerns about your daughter using Facebook, you will need to work directly with her to resolve them.
We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you're tell me that if there is something illegal or unsafe going on between a 14-year-old kid on facebook, then there is no way of looking into it? Do I need to get the police involved?
Final Business Response /* (4000, 9, 2014/11/03) */
Hi [redacted],
As previously mentioned, your daughter does not appear to be violating any of Facebook's policies. As a result, we are unable to remove her account.
If you would like your daughter's account removed from Facebook, you will need to work with her to delete the account. Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is unsafe for minors, as it does not provide access for the parents to be able to check on private message sent between two minors that refuse to give their parents access and refuse to close the account.

Complaint: [redacted]
I am rejecting this response because:The link that was sent to me to fix the problem was not a solution on top of that it's a link to their help centre and there is no existing page for this so called 'form'. Thanks for nothing, Facebook has a horrible business model and doesn't care about its users at all. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/08) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like your ad accounts were suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in and access them. If you have any issues getting back into your...

ad accounts, please let me know.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Neal,
Our accounts were suspended for 2 weeks. That is not a mistake. We lost clients and spent hours on the phone with your support team trying to resolve this issue, which your support team was incapable of resolving.
I believe this started as a result of a support ticket I submitted on March 20, 2015 requesting a refund for $1300 in clicks on Campaign XXXXXXX_Republican Friends_161 which spent more than its original daily budget. The daily budget was set to $5 and somehow ended up at $1300 per day. This was definitely not done by any of our employees, I can assure that.
I still have not received a response on this issue. Please check on the status of the ticket and our refund?
It is certainly odd that the reasoning is left to mistake, as we were told by a sales representative that it was a financial matter. Then we were told that it was a policy issue by your Global Marketing Solutions team - what is the real issue? How are we to avoid this in the future if we are not given a straight answer?
Two weeks of downtime was disastrous for our client campaigns and Facebook's lack of response and ownership was equally disappointing. This is the 3rd time in 6 months we've been shut down by your site. What can you do to assure us this will never happen again? Or at least provide us with a more effective point of contact who can help resolve our issues in a more timely manner in the future?
I can be contacted at XXX-XXX-XXXX or [redacted]@exactdata.com with this information.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2015/04/25) */
Hi,
While we allow lead generation ads, we don't allow those that are misleading to viewers. This includes ads that overstate, overgeneralize or misconstrue the outcomes or benefits of their products.
We require ads to adhere to the following:
* All information must be accurate for all people. Ads should not make unsubstantiated claims regarding results that are not universally applicable. For example, "Take advantage of the new law in your area and SAVE money!" or "Make money quickly using this system!" aren't acceptable because these claims may not be true for everyone.
* Pages should have a strong brand identity relevant to the advertiser, and clearly represent the products and services promoted in your ad on the landing page.
In this case, the reviewer incorrectly decisioned on the account. The are up and running now and the advertiser should full access to their ad account moving forward.
Thanks for contacting the Revdex.com and let me know if you have any other questions!
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I have tried several times to upload my maine state id with no success. it is the only id I have since I dont drive...I am also in the middle of a lawsuit with the police in [redacted], and facebook knows this. facebook is trying to stop me or make it more difficult to file a class action lawsuit by blocking me from my friends...Sincerely,[redacted]