Facebook

Complaint: [redacted]I was not sure how to reply, they are asking for my email I just want my...

account back and to not have to go through this anymore the email associated with my locked account is [redacted] thank you so much please forward this back to Facebook. Very much appreciated I will be so happy if my account is unlocked soon. Thank you 
I am rejecting this response because:
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks,[redacted]The Facebook Team

Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]- How do I deactivate my account?: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,
[redacted]The Facebook Team

Hi [redacted],
Thank you for your response. Unfortunately, we are unable to assist with deleting posts. If you have any questions in the future, please visit the Help Center:
[redacted]?ref=cr
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
It does not allow me to add the "Learn More" button to my website link [redacted]" or [redacted]
My Facebook Page URL is as follows:
 
[redacted]
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
Hi [redacted],
Thanks for writing in.
Friend connections on Facebook have to be confirmed by both parties involved. This means that one person has to send a friend request and the other person has to confirm this request in order for them...

to become friends. Only the owner of the Facebook account that the request was sent to can accept a pending friend request.
A friend request can be sent manually or through features like the contact importer. If you use contact importer, keep in mind that multiple friend requests and invitations can be sent at the same time. If someone signs up for Facebook through these invitations, they'll automatically be added to your friend list.
To learn more about adding friends, including how to delete or reject pending friend requests, please review this Help Center article: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks again for reaching out,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address my complaint. I did not send "friend" requests to two total strangers, nor have I ever used the contact importer. Intentionally, I have very few Facebook friends because I am concerned about dissemination of my private information. Somehow, Facebook, the company, issued friend requests to two total strangers who accepted those requests and thereby gained access to my information. Please see and actually read my original complaint.
Final Business Response /* (4000, 9, 2015/08/17) */
Hi [redacted],
I understand this is a frustrating experience. Facebook does not friend users on your behalf and has not connected you with any friends that you did not request or accept through your personal account.
You may want to reset your password ** case anyone else has access to your account. This will help to secure your account in case anyone is attempting to login to it.
I am happy to help with any further questions that you may have as I understand this is not a pleasant experience and you want resolution. Let me know if there is anything further I can be providing for you here.
[redacted]
Community Operations
Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- My Facebook account has been hacked: [redacted]Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/02/10) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint is almost fulfilled but them bringing back my page has brought some errors to my account.
I click the agree button and it says "Sorry, this feature isn't available right now. An error occurred while processing this request. Please try again later."
It doesn't allow me to get on my page, which makes my whole account inaccessible and blocking me from everything. This is a major glitch with my account and I need this fixed ASAP.
They brought back my page but that glitched out my account and now it's impossible to access it due to the glitch on the account....
Please fix this so this issue can be fully resolved.
Final Business Response /* (4000, 10, 2016/02/29) */
Hi [redacted],
We've reviewed your report and have taken action to rectify the situation. Sorry for any inconvenience this caused.
We also recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (3000, 13, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Memehub and my Personal account are back up and running, but I have 1 more concern. I have a page error which does not allow me to add new admins (Who help me regularly) and only my account is admin. I am restricted from "unlisting featured admins" and
"blocked from adding new Page admins" so the people I had helping me cannot be added as admin. The only other way around this is to let them use my account (Which is a MAJOR security risk which I will not take.) or take these restrictions off so that I can personally add them back as admin to help the page out when needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and the email address associated with the account is [redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/10/10) */
Hello,
Thanks for contacting Facebook.
Please note that your primary payment method will be charged for all advertising activity that occurs on your ad account. Although you may advertise for several different pages from this ad account,...

the payment method listed as primary at the time of invoicing will be used. *A secondary payment method will be used in situations where the primary payment method fails.
Unfortunately, we're unable to refund your existing payment method and re-charge any payments that have already been made. To stop a particular payment method from being charged in the future, you'll need to remove it from your account.

To avoid this situation in the future, I would advise you to use the Business Manager feature. You can find more information at:
https://business.facebook.com/
Please let me know if you have any more questions.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already done everything that the company has suggested in their reply. I also do not believe that Facebook is unable to refund my existing payment method and re-charge any payments that have already been made. They are one of the most technologically advanced companies in the world, surly they can reverse a simple charge?
Final Business Response /* (4000, 9, 2015/10/15) */
Hello [redacted],
Thanks for contacting the Revdex.com.
Facebook is unable to refund your existing payment method and re-charge any payments that have already been made. To stop a particular payment method from being charged in the future, you'll need to remove it from your account. Facebook only charges the primary payment on your ad account unless you have a failed payment, in which case Facebook will charge any additional payment methods that you have stored on your ad account.

Keep in mind you'll need to make another verified payment method the primary one on your account before you can remove your current primary payment method.
You can learn how to change your primary payment method in the Facebook Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
Payment Support Specialist
Final Consumer Response /* (4200, 11, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I doubt that Facebook does not actually have the ability to unable to refund your existing payment method and re-charge any payments that have already been made.

Complaint: [redacted]I am rejecting this response because:
It is a generic and unhelpful...

response clearly from someone who is not familiar with this matter. I have filed multiple support tickets and repeatedly asked support to give even one specific reason why my payment account was banned. Each time my tickets were closed and any response given was unhelpful, arrogant, and rude. No reason is ever given. Just something to the effect of "this is our decision, consider this matter closed and this decision final." I have done absolutely nothing wrong and have broken no terms of service, but they just completely ignore that. 
Now to add insult to injury I am given this joke of a response asking for a link to the content. What content?! There is no link, there no content to give. I paid for a simple post boost and a simple page promotion. Next thing I know they have shut down my payment account with no reason or explanation given despite repeated attempts to resolve the issue by me. This is how Facebook operates. They treat their users like dirt and will not help if your life depended on it, but they are more than happy to take your money, track all your activities, advertise to you, and sell your information to third party companies without your knowledge or permission. 
Again there is no content to link to. This person has no idea what the issue is about. Absolutely unacceptable. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Ok then answer my ticket, because I've been open for more than two weeks and no one answered 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this issue still has not been resolved. You asked for my URL to the Facebook profile, it is [redacted]. Please help me by reinstating this account ASAP. Thank you. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have tried the Help Center as well, you do not provide help/solution there. Tell me the exact way I can achieve what I would like to, or how to contact you so you indeed help me recover those messages. There must be a way. I'd appreciate the help very much, thank you in advance.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:My account wasn't hacked. I was using it when I was kicked off. When I try to go through the steps the help centre outlines for getting it back, it says account disabled. So it won't take me through the steps to get back into it. Please restore access to my account. I sent in ID through the Revdex.com last week Sincerely,[redacted]

Hi, We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/19) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page.
Don't worry, we'll help you convert your timeline...

into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EXPLAIN TO ME HOW MY TIMELINE IS REPRESENTING MY BUSINESS WHEN I ALREADY HAVE A PAGE FOR MY BUSINESS?? Under the ADA act I have a disability so PLEASE Clarify how you think my personal page is representing my business. IT IS NOT!!
You have not contacted me before deciding to convert to a facebook page. The stuff on my timeline IS NOT MY BUSINESS. It is just things I like and share. I already have a business page. I don't need two of them. My business page has pictures of my hair, nails my shows etc. My personal page has stuff I like to share and talk about. I love animals, I love food, Health issues. There are differences there if you take a look. I am not doing advertising of Doggies, food and heath. That is not my work You are very mistaken. My work is on my page, it is very clear on my page.
AGAIN I would like my personal page put back. I don't want to convert my personal page into a business page. IT IS NOT A BUSINESS PAGE. I need my personal page in order to get access to my business page.
Final Business Response /* (4000, 9, 2014/08/22) */
Hi again,
Thanks for your response. As previously mentioned, it looks like your Timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page.
Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Have a great weekend,
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
               Nothing has changed.  This case has been open for over month and I see no results.  I do not understand what the
               business means by content removed.  "What content" is my question?   I made an attempt to login to my account
               and it still says "account disabled."  How hard of a job is it for Facebook to delete my account?  I would delete it myself
               if I can access my account.  For the 1000th time, I am asking you to delete my account; or enable my account so I can
               personally delete it. 
My next course of action is maybe taking Facebook to court to sue for discrimination, etc.
Sincerely,[redacted]