Facebook

Initial Business Response /* (1000, 5, 2015/12/16) */
Hi [redacted],
Unfortunately, due to the legal sensitivity of the issues the Facebook Intellectual Property team handles, the team would need a report directly from the complainant or someone authorized on their behalf (ex: lawyer). If these...

businesses believe their IP rights, such as copyright or trademark, have been violated, please have an authorized representative submit a report at the following link: https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX.
Please note, we will not be able to assist you further unless an authorized representative submits a report through the form listed above.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The page Facebook have created which labels our business as "scammers" has not been removed. It seems that Facebook originally created a Facebook page to post information about another business and has begun posting illegal information about the business [redacted] and [redacted] respectively.
Final Business Response /* (4000, 10, 2015/12/28) */
Hi [redacted],
Unfortunately, we cannot assist you via this channel due to the legal sensitivity of the issues the Facebook Intellectual Property team handles. The team would need a report directly from the complainant or someone authorized on their behalf (ex: lawyer). If these businesses believe their IP rights, such as copyright or trademark, have been violated, please have an authorized representative submit a report at the following link: https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX.
Regards,
[redacted]
The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

- The URL of the account
profile
[redacted]
page
[redacted]
 Keep this account but permanently delete the others
 - A description of your profile picture 
profile image
[redacted]
Profile cover image
[redacted]
--------------------------------------------------------------
Page
profile image,
[redacted]
cover image
[redacted]
[redacted]
--------------------------------------------------------------------------
 An estimate of when the account was created
 about 5 days ago 
--------------------------------------------------------------------------
The email associated with the account
[redacted]
phone number: [redacted]
-------------------------------------------------------------------------- [red...⇄ /> I am also needing to connect my [redacted] store [redacted] which sells pro audio / DJ equipment, DJ Lighting, clothing my facebook page.
 
but for some reason the sales channel app keeps showing old information / items that do not relate to my current[redacted] store.
I've contacted [redacted] about this, and they said this is something you guys need to fix.
Please make sure that when I go to connect my [redacted] store, to my fb shop, no red flags pop up, and your software doesn't automatically disable my account.
So I can have time to work on fixing any issues and get everything in line with your company standards so we both can remain in good standing with each other
[redacted]
Home address & phone
[redacted]
[redacted]
[redacted]
 Company phone Number
(in the process of finding an office)
[redacted]
to be on the safe side  so you know I'm a real start up business
[redacted]
Business Registrations
[redacted]
Copyrights
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
 
[redacted]
[redacted]
 
[redacted]
[redacted]
 
[redacted]
 
 
 
[redacted]
 
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/10/21) */
Hi [redacted],
I've reviewed your account and your past disputes and unfortunately we are not able to refund these charges.
Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when...

you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
On the other hand, it appears that the developer has decided not to refund you. I apologize for the inconvenience you've experienced. If you need more information about this issue, please attempt to contact the application's developer again.
Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unable to find a written statement that said I was being issuing a one time courtesy refund. And I am not being provided with a way to contact the application's developer.
Final Business Response /* (4000, 9, 2015/10/28) */
Hi [redacted],
Thanks for contacting Facebook.
It looks like the issue you're experiencing is with an app or game that isn't developed by Facebook. Unfortunately, because apps and games are managed by developers outside of Facebook, we're unable to provide you with support. But you can try contacting the developer directly for help.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I twice followed your link (https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr), and its instructions twice entered me into a loop that continued to bring me in a circle, without ever displaying my user ID. It doesn't give me my user ID; It just states a series of steps that lead me to the same page, and also states the same contact instructions that you listed. What I also found discouraging was that following the contact instructions also fell flat; I click Report/Contact -> I want to send my own message to the developer -> Continue, then I'm immediately brought to a screen reading: Report Submitted. You have submitted a report. I cannot contact the Castle Age developers.

Initial Business Response /* (1000, 5, 2014/10/14) */
Hi [redacted],
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations....


Unfortunately, we cannot reactivate your account until you are able to provide identification that supports the name on the account as your authentic identity. If you wish to submit such documentation, please do so by replying to the most recent email you have received from a member of the Facebook support team.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand. How can I provide identification that supports the name on the account if I did not use my real name? I can prove that the account did belong to me because I am the owner of the credit card on the account that was used to buy Facebook Ads. But I did not use my real name on the account, so how can I provide documents that proves that the account was mine?
Final Business Response /* (4000, 9, 2014/10/27) */
Hi [redacted],
As previously mentioned, we cannot reactivate your account until you are able to provide identification that supports the name on the account as your authentic identity. If you wish to submit such documentation, please do so by replying to the most recent email you have received from a member of the Facebook support team.
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook team

Complaint: [redacted]
I am rejecting this response because: you still haven't answered my question or probably even read it. This level of customer service is the worst I have ever experienced. Why can't you just let me change my page name? Or if not, explain to me exactly why not! Stop referring me to help articles - I have read them all and they do not answer my question. Send me a proper reply from a human next time please!
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...

in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,**The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Pages you would like merged?Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ALREADY ADDRESSED THIS WITH FACEBOOK AND WAS TOLD THEY COULDNT DO ANYTHING EVEN AFTER I ADVISED I WOULD BR GOING TO THE Revdex.com. TO RESPOND AND SAY CONTACT THEM IS LUDICROUS. I WILL TAKE IT UP WITH MY LAWYER THEN.
Final Business Response /* (4000, 9, 2015/01/27) */
Hi [redacted],
I apologize for any confusion you experienced. However, I am unable to refund these charges. The charge is said to be "Recurring" because a saved payment method was used. Furthermore, the charge on 12/31/2014 covered your advertising activity between 11/30/2014 and 12/10/2014. The campaigns you ran can be viewed by using this link:
https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXX&time_start=XXX...⇄ /> The other campaigns are combined in the other charges, as we bill by time period and not individual campaigns.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 6, 2014/12/23) */
Hi [redacted],
Thanks for bringing this to our attention. After investigating your report, it appears that you haven't provided the requested documentation.
In your previous correspondence with a Facebook representative, you repeatedly mention...

that have previously provided your identification. However, I am unable to locate any instances where you have provided the documentation that has been requested.
Unfortunately, we are unable to assist you without the required documentation. If you wish to provide us with the documentation that has been requested, please do so using the existing communication channel that you have open with a Facebook representative.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested by Facebook I have confirmed my ID by correctly answering THEIR confirmation requests.
At lease twice I have correctly identified the images of friends that sent to me and asked me to identify them this I successfully did.
After correctly sending them my phone number, I correctly sent Facebook the correct confirmation codes on FOUR separate occasions. I have since sent copies of the confirmation codes that Facebook requested to them several more times, with no answer regarding them from Facebook.
Each time I sent the individual confirmation codes to them they acknowledged that they were correct by giving me back my account, only to remove it after a few hours.
I notice how Facebook keep sending back a scripted rely and will not answer any of my valid questions as to why they will not accept my proof of my ID that I have sent them many times, using THEIR confirmation requests.
After reading that Facebook lost over six million passwords and after seeing that Facebook are now sending out links in their "survey"form that link to malware that they refuse to comment on.
And after seeing the many breaches of trust that Facebook have been reported for. They now want me to put the safety of my family and myself at risk by sending them my personal details, why? just so they can take away my account again after I comply as they have done every time I have complied with their confirmation requests in the past.
I have MORE than adequately confirmed my ID to their satisfaction many times using Facebook's confirmation requests so I now ask that my account be re instated as Facebook have more than adequate proof of my ID.
Final Business Response /* (4000, 11, 2014/12/30) */
Hi [redacted],
As previously mentioned, we won't be able to reactivate your account until you provide the requested documentation.
Thanks for bringing these fake accounts to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 14, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Att Facebook. You say report fake accounts. I have done this several times and Facebook seem incapable of removing the fake accounts (All SIX of them ) It is clear that Facebook is incapable of enforcing their own rules.
I have several reports of Facebook allowing obvious and clear violations to occur and it sometimes takes literally hundreds of complaints to get Facebook to act. Yet they seem to act quickly in closing down many genuine accounts as the many complaints bear out.

I notice that Facebook are very reluctant to discuss these serious matters with their customers. If Facebook was an ethical organization they would willingly fix these massive problems, but as they seem to not care what does that make them?
[redacted] and his pals who own the SIX fake accounts that you seem incapable of finding has also set up other impersonation accounts and blogs with literally thousands of fake and defamatory comments, as he is very [redacted] off at the people who have helped closed down his many scam websites and so is now scamming you and you seem incapable of seeing how he is fooling you.
But that is what scammers are like, they are BELIEVABLE, this is why they are successful at stealing money from innocent victims. You are now actively supporting and aiding these scammers by allowing them to set up fake accounts that impersonate people whose only crime is to fight the scammers and aid their victims. How does that make the Facebook support staff feel? I personally would not work for an organization that allows such tings to go on.
I am very disappointed with the lack of ethics of Facebook and those who support such a corrupt organization.
I see that Facebook has managed to lose over six million customers passwords and to have been guilty of allowing child abuse people to actively use the Facebook accounts with impunity. So much for the ethics of Facebook.
I am intent on escalating the publicity of these unethical acts by Facebook as this is something that should be posted for all to see.

Complaint: [redacted]
I am rejecting this response because: Okay. I will be waiting for your reply and feedback...rather impatiently since I have already waited for so long. :( thank you for your efforts!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/11) */
Hi [redacted],
Thank you for writing in about your issue. We have taken steps to try to remedy this and you should be able to invite your friends again. Can you please try to do this and let us know if the problem persists?
Thanks!...


[redacted],
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the assistance!

Initial Business Response /* (1000, 6, 2015/01/13) */
Hi [redacted],
Your account has been temporarily suspended because it looks like it doesn't list your authentic name. To get back into your account, log into Facebook and follow the on-screen instructions to update your authentic name.
...


Facebook requires everyone to use their authentic name so you always know who you're connecting with. If you're having trouble updating your account with your authentic name, please reply to this email and explain your issue.
Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that but as I stated in my complaint I use that facebook for a website I am on and do not want my real name on that facebook. I am a authentic person and should not keep having my facebook taking a way because of a name, it would be great appreciated if facebook would just give it back to me as I have seen so much worse stuff on face that should be removed and is not. I am not hurting or abusing anyone with my facebook I simply just use it for a site I am on.there are ways I can prove to facebook of the site I am if that will work?
Final Business Response /* (4000, 10, 2015/01/28) */
Hi [redacted],
As mentioned previously, your account has been temporarily suspended because it looks like it doesn't list your authentic name. To get back into your account, log into Facebook and follow the on-screen instructions to update your authentic name.

Facebook requires everyone to use their authentic name so you always know who you're connecting with. Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr


Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi [redacted],
Thanks for contacting Facebook.
We're currently investigating this issue further. I'll give you an update as soon as we have more information.
We appreciate your patience and understanding.
Thanks,
[redacted]
Payment...

Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2014/10/15) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help...

Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is exactly what I did. And the response I received from the help to was a general scripted response that says it does not violate their community standards. I find it hard to believe by saying you're going to rob someone using a 12 gage is not in violation. And if it indeed isn't any threat of violence against another person or business should be. Now the person reviewing the video could have easily mid interpreted it if they are not familiar with the language or that the term "stoopid " which is used repeatedly is reference to a business. Publicly identifying the business as a target. Blocking a person with the ignorance to make such a threat in the first place whom is clearly gang affiliated does not even put a bandaid on the situation.
Final Business Response /* (4000, 9, 2014/10/22) */
Hi [redacted],
Thank your for your response. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which I've done and therefore your violating your own policy. Which only leads me to believe that its an automated response and you really aren't really the information or your just ignorant and don't understand English. Therefore since you don't take the threat seriously I'll just be taking this to the next level and I'm sure the FBI agent who contacted me and the courts will.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that [redacted]represents my business: [redacted]
 Thanks,**The Facebook Team

Initial Business Response /* (1000, 9, 2015/02/18) */
Hi,
Can you provide us the link to your profile so we can investigate further ? Apologies for the inconvenience.
Thanks,
[redacted]
Community Operations
Initial Consumer Rebuttal /* (3000, 11, 2015/03/03) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
https://www.facebook.com/[redacted]
I am concluding that the next step for us all is a class action legal complaint to the federal court should there be one more incident. Everyone is accountable!
Here is the link to my profile and as of today, the harassment of my account still continues. When I post to any other FB member site, i.e., Oregonian, Cop Block, etc., my comments continue to disappear. Why do your white male employees continue to harass people for no lawful reason on Facebook? When I did my research, it showed 94% of your employees are white males. I have concluded they are the ones who continue to interrupt, harass and target legal users of Facebook. You have a practice of unsubscribing others' pages without their consent or permission either. They too have done nothing wrong!
Final Business Response /* (4000, 13, 2015/03/10) */
Hi,
You uploaded a photo that violates our Terms of Service, and this photo has been removed. Please review our Community Standards and remove anything else on your account that may violate our policies.
After reviewing your situation, we've also determined that your account has not followed the Facebook Statement of Rights and Responsibilities.
One of our main priorities is the comfort and safety of the people who use Facebook, and we do not tolerate hate speech. Targeting people based on their race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or disease is a violation of the Facebook Community Standards.
To learn more about Facebook's policies, please review the Facebook Community Standards:

Facebook Community Standards: https://www.facebook.com/communitystandards
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business: [redacted]Thanks,[redacted]The Facebook Team