Facebook

Initial Business Response /* (1000, 5, 2015/02/02) */
Hi,
Thanks for bringing this to our attention. The best way to report abuse to us is by using the "Report" link that appears near most things on Facebook:
https://www.facebook.com/help/reportlinks
We also have a few other tools you can...

use to address abuse on Facebook:
https://www.facebook.com/help/tools
If you've already submitted a report, please review our Community Standards to learn what type of things violate our terms:
https://www.facebook.com/communitystandards
If you're trying to report an alleged violation of your legal rights, please respond to this email so we can assist you further.

Flynn
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 11, 2015/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It sounds like Flynns response is pretty much saying "Too bad " and "find your answers on FB". Clearly he did not read my complaint in which I clearly stated that because you erroneously locked me out of my account I COULD NOT ACCESS the Help link on Facebook!
Facebook wasted everyone's time with this response. I don't know how my account was reopened but it wasn't anything Facebook did! And my account should not have been closed anyway. You would have known that if you had done your research first.
While my FB account has been reopened, it must have been a fluke because
Final Business Response /* (4000, 13, 2015/02/18) */
Hi [redacted],
Thank you for your response. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reach out to us through our Help Center, and we'll do our best to help. We apologize for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Please note that you do not need to be logged in to Facebook in order to reach our Help Center.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: https://[redacted]?helpref=facebar_dropdown_help Thanks, The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is semi-satisfactory to me. I have come to expect that Facebook treats all complaints as "not worthy of a legitimate" response. There is no proof they have fixed the problem.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi [redacted],
I'm so sorry to hear you had problems with your account! We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help....

Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
View updates from your support dashboard: https://[redacted]

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],
 
Unfortunately, we are not able to provide a response that is different from the one you received in the Help Center.
 
We have recently made changes to how you post as an interact with other Pages as your Page. Using Business Manager is one option, but if you'd rather...

not go that route, this article from our Help Center describes how to post, like or comment as your Page:
[redacted]
You can also see a feed of all of the Pages your Page likes by navigate to your Page, select “View Pages Feed” under your Page's profile picture.
 
We appreciate your feedback and apologize for any inconvenience this may cause. Unfortunately, we're unable to offer a different solution to what we've listed above at this time. 
 
Thanks,
The Facebook Team

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/19) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'll be happy to assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full...

name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
To protect your privacy, we need to make sure that you're writing to us from the login email address associated with your account. If your account was registered under a different email address, you'll need to do the following:
- Respond directly from the login email address that's listed on the account you'd like us to help you with
- Include a copy of your original request in the new email
Once we have this info, we'll take further steps to assist you.


Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: [redacted] as listed on the complaint.  The system auto-disabled my account due to faulty algorithms or whatever is used to scan postings.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],
I'm sorry to hear you're having problems with Facebook Live. I would recommend checking out this link to report a broken feature in order for us to be able to provide you more support.
[redacted]
If you're having problems with your live stream: Make sure...

you've started your live stream from your streaming software. It may take 10 seconds for the video stream to appear in the preview area. Check that the server URL and/or stream key were copied correctly. Make sure that you have a reliable internet connection. Disable ad blocking software or browser plugins that could prevent the video player from loading. Check your firewall settings and make sure that RTMP is allowed. Make sure that the server URL and key aren't older than 7 days. If they are older than 7 days, create a new URL and key.
 
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/13) */
Hi [redacted],
I am sorry for the frustration you are encountering here. Can you please provide me with the name of the app that you were using? This will help us better investigate the situation.
Thank you,
[redacted]
Community...

Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Postradar , have I been unblocked from posting in groups? Atleast groups and events where I'm an admin or host.
Final Business Response /* (4000, 10, 2015/04/29) */
The ad in the TPS ticket, XXXXXXXXXXXXX, was correctly disapproved and rejected on appeal. We do not allow ads that assert user attributes such as health status on the platform. This clearly addressed in our Ad Policies as well as the disapproval messaging.
The associated ad account, XXXXXXXXXXXXXXXXX, is active and is free to run policy compliant ads. Our policies are detailed here for reference: https://www.intern.facebook.com/policies/ads/#overview
I apologize for the confusion about your ads being mistakenly approved. However, we don't refund accounts when ads that violate our guidelines ran in error on our site. Even though the ad or ad content is not allowed and will no longer be able to run on Facebook, advertising services were still received for the period in which it was active, and your account will not be refunded for the impressions and clicks received during this time.
Thanks,
[redacted]
Facebook Ads Payments
Final Consumer Response /* (4200, 12, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My access was restricted to Facebook after running add. This response does not address the limitations placed on my account to maximize on the numerous ads I placed with Facebook. I have been harmed financially because of Facebook restrictions and lack of service. They didn't respond to my request and do not allow me to speak to anyone regarding this. They have not contacted me regarding this complaint and obviously disconnected from my concerns because of their terrible customer service!

Hi,We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]        I can now log into facebook, tyvm.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have tried this, and found it to be of no help. I am the owner of this account yet I cannot issue an id to facebook.Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account? Thanks,[redacted]The Facebook Team

Hi [redacted], We are looking into whether there is an issue with the ads you are seeing. In the mean time, If you don't want to see a specific ad, you can click the x on the top right corner of the ad and choose "I don't want to see this."Regards, [redacted] Facebook

Complaint: [redacted]
I am rejecting this response because:The particular facebook webpage I mentioned repeatedly to facebook automated system was a scam page is known as wild wallet. They delete and block anyone from posting any place on their page if the person has anything negative to say about them. But offering to fix this one page does not correct the underlying initial cause of my complaint. There is never anyone double checking when a profile or page is reported. There is absolutely no way to contact any human for any sort of help or file a complaint.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Useless information.  There has been an excellent team of skilled professionals working toward a solution.  We keep getting useless replies from Facebook.  I believe we have seen and tried them all without satisfaction.  Including this one.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: you have never reached out to me regarding this issue and I have contacted the help center several times uploading my ID. You are not responding to me submitting that ID so you are providing no resolution. I can send you it on here or upload it again if that will help matters, please tell me what I can do. I never received an email from your support team at all, so there cannot possibly be an open ticket.
Sincerely,
[redacted]