Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still not satisfied with the fact that Facebook offers no customer service whatsoever.Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/11/02) */
Hi [redacted],
It looks like you were able to log into your account today, is that the case?
If you need anything else, let us know.
Thank you!
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/11/04) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
Hello,
I have logged into my account with the name forced upon me to use, simply to enable me time to download the photographs I have of my children and then I am deactivating the account. You are not allowing me, a domestic violence victim transitioning into a domestic violence survivor, to maintain my account with a name that is benign and keeps me safe. Therefore, I will not have this account after today's mass photograph download.
It is completely unreasonable that you have used your power to further abuse me, and have prevented me access to the only friends I had.
[redacted]
Final Business Response /* (4000, 10, 2015/11/06) */
Hi [redacted],
We want to help you resolve this issue, but we can't until you reply and attach identification that confirms the name that you are requesting.

If you don't have a government-issued ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.

Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We take your privacy very seriously. Facebook's privacy controls give you the power to decide what and how much you share. You can also unfriend, report or block someone. Please visit Privacy Basics to learn more:
https://www.facebook.com/about/basics/
Remember that you should contact local law enforcement if you ever feel threatened by something you see on Facebook.

We hope you can help us confirm your identity so we can resolve this issue.
Sincerely,
[redacted]
Facebook
Final Consumer Response /* (4200, 12, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
With all due respect, we are going in circles here. This issue seems to have evolved because one of my abuser's sympathizers sent me a friend request that I denied, and then flagged my account as fraudulent. In your own words from an email sent to me directly, you state that you only lock accounts and require proof of name when a complaint is filed and/or an account is flagged. I did nothing wrong. I had an alias/pseudonym to protect myself and my minor children from being found by my former abuser and his family/friends, which are an extensive group of people and there is no way to identify and thus block them all. Additionally, being forced to use the name on my driver's license, which is unfortunately still HIS last name, is a direct slap in my face every time I have to see it, say it, sign it. I don't use that name in real life in my work, and my children do not use it at their schools. We are the victims of a predator, one that is serving 21 years for a Felony A conviction/sodomy on a minor under 12. I did not and do not use photos of myself on my account, and did not post photos of my children, for this very reason... to keep us safe from potential further harm/being found/being harrassed. He maintains his innocence, but the physical evidence of his sperm mixed with my daughter's saliva tells the truth, and my daughter for years now has told the truth. Her interview and testimony were qualified as authentic, and she did not make up this abuse upon her. You tell me, how many 7 year olds do you know that would make up such a story? Our abuser did not have to account for or pay for the decade of abuse he inflicted upon me prior to doing this to my little girl. There is not a resolution to this matter other than you unlocking my account and allowing me to resume using the alias that I had in place, [redacted] Friedman. Other than that, you are in the same graces as the predator that is serving time. You/Facebook has used your power to take away the only access to other adults that I had/the people who supported and encouraged me through all the darkest of days, and helped me advocate for justice on behalf of my child. Based on what????? Because some woman got her panties in a wad that I refused her friend request, and she decided it would be kosher to report me as a fraudulent account. Why did she want to friend me? There was NO reason for it, I have no need to have ties with anyone that knew him, went to school with him, or believes his tale that he did not harm our daughter when in fact he absolutely did.
Thank you
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change my Page name: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I would glady use that but the following wont eve let me get to my account. My account [redacted]Account DisabledYour account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.

Initial Business Response /* (1000, 5, 2015/12/21) */
Hi [redacted],
Thank you for reaching out. We'd like to investigate your complaint, but we'll need a little more information to do so. Could you please provide links to each and every photo you would like removed? Once we have this, we'll be able...

to look further into this matter.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: I have stated this repeatedly to the [redacted] to tell Facebook. I HAVE had my birthday privacy setting on ONLY ME since day one of becoming a FB user. For years this worked fine. The past two years FB simply ignored my privacy setting and announced online that my birthday was coming up, whereupon I received massive e mails wishing me a happy birthday, many from people I barely know. The [redacted] has been great in trying to get a decent FB response. But since FB is repeatedly acting like I'm too stupid to know how to set my privacy controls instead of assuring me my birthday will not be announced online, I see no further point in continuing this. They are arrogant and simply don't care. Why do they care about a birthday? I will no longer be using FB. Thanks for trying [redacted].Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/19) */
Hi [redacted],
Thanks for your email. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you...

secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reported everything numerous times! Have not heard back from facebook after everything via email or phone.
Final Consumer Response /* (4200, 11, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done all of the above listed ways to reteiwve my account and password to no avail. everytime I requested and verified, facebook always stated hey would email me a link for my password retrieval. ..and I would never get an email. Not a single one. This is very serious, as I have sent a picture of my state photo ID whi
Final Business Response /* (4000, 14, 2014/09/10) */
Hi [redacted],
Your account was disabled for violating the Facebook Terms. Unfortunately, this means that we will not be able to reactivate your account for any reason.
Facebook is a community where people connect and share with friends using their real identities. This means:
- Your account must list your real full name and birthday.
- Personal accounts must represent individual people only. It's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.).
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed.
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I clearly stated that I have completed the "hacked accounts" reporting process on Facebook MULTIPLE times. I reach a dead-end because the hacker re-set my email address to one I have not used in 7 years and cannot gain access to. Facebook continuously tells me the issue is resolved when it is not and they've clearly not done anything to help, nor do they actually read anything I have told them (as evidenced here). I NEED FACEBOOK TO RE-SET MY EMAIL TO THE ONE I WAS USING FOR THE PAST 5 YEARS  before I can recover my account. Due to Facebook's complete lack of response to my issue and the potential terrorism-related activity the Police are now investigating. However, I have 10+ years of faithful facebook use and information that I WANT ACCESS TO. PLEASE RE-SET MY EMAIL. Sincerely,[redacted]

Hi,Please note that we have edited your name. The use of special characters, titles, excess punctuation marks and phrases within names aren't allowed. Facebook also requires everyone to list their authentic first and last names.To learn more about what names are allowed on Facebook, please...

visit:[redacted]Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/06/24) */
Hi [redacted],
Thanks for contacting the Revdex.com.
In order to remove your payment information, you'll need to close your ad account. Please note that your ad charges accrued from your ad...

below:
https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXXX
1. Go to your ads manager and click Settings in the left column
2. Scroll down to the bottom of the page
3. Click Deactive Ad Account on the bottom right
Closing your account will stop all of your campaigns currently running. The payment methods on your account will be removed automatically after your outstanding balance has been paid. It may take up to 5 business days for your account balance to be settled.
After disabling your ads account, you can also remove your credit card from your Facebook account:
https://www.facebook.com/help/removepayment?ref=cr
Thanks,
[redacted]
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2016/02/03) */
Hi [redacted],
Thanks for contacting Facebook.

I can confirm that you're issue has been resolved as your ad account has been reactivated. You shouldn't receive any charges from us unless you start a new advertising campaign or resume a...

stopped ad. Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/22) */
Hi [redacted],
Thanks for your message.
I've looked at your account and can confirm that your charge for $19.90 was refunded to your account balance on October 15, 2014.
Unfortunately, at this time we are unable to issue additional refunds...

to your account, per our policy.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/16) */
Hi [redacted],
Thank you for your report. In order to investigate this potential abuse further, we need your help locating the content. Please provide the following information:
- Web address (URL) to the page on Facebook containing the content...

you want to report
- Brief description of its context and nature
- Exact quote of the text including time and date posted (if applicable)
- Exact name of the person responsible
- Web address (URL) to this person's Facebook Timeline
Once we receive this information and can locate the reported material, we will review it and take appropriate action according to the Facebook Statement of Rights and Responsibilities.


Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the business page [redacted]
and the following reviews are false! A refund was given to this bride once we had the opportunity to talk to her. Someone called one hour after the groom died demanding a refund and we clearly said that we could only speak to the bride and would settle everything with her. These people went on a Facebook Linchmob and started writing reviews without even knowing the full story or at least our side of the story! Please delete the following reviews!

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
I must say that I just read a post on facebook from a family member of mine. I can not believe the lack of compassion [redacted] salon has for the bride to be who lost her fiance so suddenly and just 2 weeks before thier wedding. The pain this family is going through.... and the dollar is all your salon can think about. I will not be spending my dollars there and will recommend no one I know will either. Not a good way to run a business!

Shannon Dow reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
I recommend that NO ONE GOES HERE!
They apparently have no respect or compassion. One of my friend's friends fiancee died tragically and unexpectedly this week. When the bride called the salon to cancel the appointment she was told that she had entered into a legal contract and would be charged the full price.

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
Not refunding a poor bride's retainer once informed that the groom-to-be has tragically passed [redacted] just two weeks before the wedding? Failure of good business practice, and of conscience. How do you sleep at night? This will buy this salon A LOT of negative press, and word of mouth is a VERY powerful thing...
[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
Since I am currently looking for a Salon I have been reading some recommendations and I stumbled across this site. I don't know the bride or groom of this wedding (or tragedy) but I feel horrible for them! I understand why businesses have deposits or retainers but I think that is more for people cancelling for other reasons than unexpected DEATH! The poor bride needs to bury her poor fiance and this salon won't refund that money to her? Shame on them. Karma is a *itch and hopefully it hits your pockets where it will ACTUALLY hurt you since you have no heart. I don't understand how people can be so cruel when someone is suffering so badly. Shame on you.

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 28, 2012 *
How can anyone possibly write a positive recommendation for a salon who refuses to refund monies to a family who suffered such a sudden and tragic loss. Greedy, money hungry, cold hearted, unethical sad individual. Welcome to your newfound and quickly spreading bad reputation. You know what they say about word of mouth...

[redacted] Myers reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
Refusing to give at least a portion of someones down payment after a family tragedy is just poor business. Won't be using or suggesting [redacted]'s!!
[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
For a salon that works so closely with brides, you certainly must understand how special a wedding day can be- and to know that this opportunity was stolen from a couple because of a tragedy- your lack of compassion [redacted] me.

[redacted] Stocking reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 28, 2012 *
[redacted] you say you run a business. Well after this you will have no business. Our friend passed [redacted] 2 weeks before their wedding and you will not refund the bride to be's deposit. It has not cost you anything yet and for you to make money off of this tragedy is unimagineable!! I hope everyone boycotts you from this day forward.

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 28, 2012 *
Please be compassionate [redacted] the sudden death of the groom- my son and refund the deposit to the bride to be and show that indeed you do realize this was beyond anyone's control. Thank you

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
I totally understand a business needs to have a cancellation policy..and a legally binding contract. However my niece tragically lost her fiance two weeks before their wedding. I think there should be some compassion [redacted] I quite frankly don't see why you would not refund the bride.

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 29, 2012 *
These people should be ashamed of themselves. No service was given, ergo no loss to you and the "the business"

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 28, 2012 *
its really sad that you wont work with the bride whose groom died yesterday. Business or not. have a heart.

[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 30, 2012 *
I love the power of facebook! I will be posting your shameful business tactics on my wall!
[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 30, 2012 *
You people should be ashamed of yourself's...and thanks to Facebook Thousands of people will know...you...SUCK
[redacted] reviewed [redacted] Studio/[redacted]'s Studio & Salon.
July 28, 2012 *
To not help this Bride ~ You should be Ashamed!!!

Final Business Response /* (4000, 9, 2015/12/28) */
Hi [redacted],
Unfortunately, we cannot delete these posts because none of them violate, as they are speaking of the business itself.
Regards,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO!! they are stating something that is false against our business!! I'm so disgusted that Facebook would allow false information that affects a business. I'm disgusted and outraged!! The money was returned to this client!!! PLEASE DELETE THEM!!! I have spent to much money advertising with Facebook and I'm appalled that you would treat a business this way. Anyone can go on those reviews and falsify information and destroy a business.

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/09) */
Hi,
It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted....


Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I pay for a membership to play a game requires clans and group pages and war pages. If they are going to impose this unfair practice then there are certain groups that need to be made exempt for this sort of banning. WE cannot participate in our games that we pay to play when they do this. I need to be reimbursed for memberships fees that have been paid and I cannot play the game properly because of this ban. Thank you, [redacted]
Final Business Response /* (4000, 9, 2015/02/23) */
Hi,
It looks like your account was suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How do I know this is not going to happen again? I lost a lot of time in game play that I pay for and I'm not happy. changes need to be made for those of us who play games and I won't consider this fixed until they are made

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi,
Thank you for taking time to contact us. Though I am unable to discuss the situation you have described, I can say it's our policy to memorialize the accounts of all deceased people on Facebook. Memorializing an account prevents anyone...

from logging into it and helps keep the account secure. We can't remove the account from its memorialized state or provide login information under any circumstances. For privacy reasons, we can't provide any additional details about this account or any requests we receive.
Please let me know if I can answer any additional questions you may have.
Sincerely,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
Although Facebook has made an initial response it is unsatisfactory. Several days have passed since I first received an email thru the Revdex.com from [redacted] who works for Facebook. Since that time, absolutely nothing has been done to rectify the issue at hand. I did email [redacted] thru the Revdex.com the URL for my personal profile page, as well as the ministry page. Several days after receiving a response from  Facebook my team and I conducted several tests of the 2-person broadcast which facebook claims to offer its members. Again, we were unsuccessful at conducting the 2-person broadcast. It even appears as though Facebook has done absolutely nothing, and has no intention of repairing the issue. Please allow me to remind Facebook at this time, that making claims to offer a particular service....that it really doesn't offer is false advertisement. It is also wrong in terms of Ethical Business Practices for Facebook to pick and choose certain members to receive "specific" available services at no additional cost, and deny other members those same services for no apparent reason. This practice is discriminatory. I would appreciate if Facebook would repair this problem as it has already agreed to do so. This has substantially affected our ministry and business endeavors, as we have promoted the 2 person broadcast with known celebrities. I would appreciate if Facebook will repair this issue as soon as possible.
 
Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: htt[redacted]- I think someone was trying to scam me or a friend: [redacted]Thanks,
[redacted]The Facebook Team