Facebook

Complaint: [redacted]I am rejecting this response because:Facebook still have not responded to my complaint, they simply regurgitate the same information. The only thing I needed to open my Facebook account was an email address and I don't understand why this is not enough to shut the account!
I didn't provide them with any other information that would enable them to tell that I am me, so how do they know I am not me! As far as I recall I signed up with my email address, I'm not even sure if I entered my home address or phone number. I have since moved from that address so it wouldn't help anyway.
I understand that my account may have been hacked and used by someone, for what purpose I do not know. It is slightly concerning as I do not know what the person who hacked my account did but I can assure you that I myself did not use Facebook much and there is very little content to delete.
My complaint, which no-one has listened to or responded to, is that I am not prepared to upload personal id in order to verify I am the owner of the account. I think it is reasonable to request that Facebook shut and delete the account as I understand the account is currently "inactive". I'm not sure what this means however as I am still pestered with Facebook email updates which I do not want.
Most organisations will reset access to an account, even Banks, with simply using the email addresswhich you logged in with originally. I have never been asked for ID by any other organisation and I consider it unlawful of Facebook to ask.
I am very disappointed that this is not resolved.
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I want the answer here ! This has been more of a hassle for me since my account was closed for no good reason and I want it back
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. We had locked your account because it looked like it might have been hacked. If this happens again, please reply to...

this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true my account was blocked because of a cartoon I posted and they even told me that is why the account was blocked and th showed me the picture and reason why so they are not being honest . While my account is now unblocked after a week I feel facebook policies are anti AMERICAN and they promote the activities on social network of antisemites and terrorist activities people like New England Commentary and [redacted] graef for example are some of the thousands who post hate on JEWISH blogs like israel news and Jerusalem post [redacted] should be ashamed of himself and the employee who blocked me should be aware of freedom of speech in America my response of posting the cartoonn was in response to their hateful posts a cartoon not a picture of putting JEWS in ovens or hitler etc you have heard of blood diamonds when mr [redacted] is making money of the souls of all the JEWS who died in the holocaust and those who die today due to antisemites and terrorism.
Final Business Response /* (4000, 9, 2015/04/03) */
Hi [redacted],
We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was basic ignorance and violation of my freedom of speech I hope that more people complaint about their antisemetic employees perhaps they should see the hateful comments and cartoons against the Jews and maybe [redacted] will block these accounts as they spew violence and hatred and bullying

Initial Business Response /* (1000, 7, 2015/02/17) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to report abuse to us is by using the "Report" link that appears near most things on Facebook:
https://www.facebook.com/help/reportlinks
We also have a few other tools...

you can use to address abuse on Facebook:
https://www.facebook.com/help/tools
If you've already submitted a report, please review our Community Standards to learn what type of things violate our terms:
https://www.facebook.com/communitystandards
If you're trying to report an alleged violation of your legal rights, please respond to this email so we can assist you further.
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2016/02/02) */
Hi [redacted],
Thank you for sharing your issue with us. I have send along the information from your complaint to the correct team who will work to resolve the issue and contact you directly if they need more information.
Regards,...


[redacted]
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FB is a very honorable advertising agency. I read the rules incorrectly and assumed that they are obligated to give a very low price. Not so! It requires some effort and work to achieve an advertisement that provides a very low price. Also the entire offering must trigger a low price event. So yes, I am completely satisfied and they no longer need to refund my money. thanks for your efforts!

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi **,
Thank you for reaching out to Facebook. Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Additionally, it looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
[redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I have actually worked this link and was in communications with an individual named [redacted]
Ivwas directed to a support page that prompted me to upload proof of identification as the real [redacted] (name on the page),  Instructed support to simply replace the hacked email address from [redacted], to my real email address which is [redacted].  And on four separate emails I received from Facebook support, they had indicated tag all appears normal and that I should reach out to support for additional services if needed. 
it has not worked.... 
Each time I got through the steps to recovery access via a code that can be sent to my email address, it fails every time because the email that is posted as where the reset code will be sent is the bogus email address: [redacted] not me who is at [redacted]. 
I am A retired data telecom sales engineer and can't figure out how such a simple task can be so hard to do my Facebook support.  I want my account "[redacted]" restored simply because I have many business and group pages also associated to [redacted]
 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/08) */
Hi [redacted],
Per our Help Center, a business card does not fulfill one of our ID requirements. Additionally, the employment verification form you supplied does not contain your date of birth. As such, we are unable to reactivate your account....


The only way we can confirm your name is if you reply to this email and attach a photo ID that verifies the name you're requesting and/or your date of birth.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
See the different kinds of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Once you send us the necessary IDs in a reply to the email sent directly from Facebook, we'll be happy to verify your name.
Thanks,
[redacted]
Community Operations
Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. That's if my situation will be resolved.Sincerely, [redacted]

"We investigated the issue that you reported to us. The content was correctly taken down according to our policies. When we remove content from a user, they are sometimes placed in blocks that prevent them from posting content. The more content we remove, the longer the blocks can be. In this case,...

you may have had content previously removed in the past which led to a longer block this time.I hope this helps resolve your issue and answers your question"

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- I believe my content was removed in error: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 8, 2016/01/19) */
Hi [redacted],
I'm so sorry to hear about this. I think I've taken some steps to help here, but let me know if you're still having problems. If you still are, can you send me the link you're having issues with?
Thanks!
[redacted]
Community...

Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:I am actually asking for information that is not in your Help Center section, as you keep on stating over and over again.  You do not have any direct contact information in order for me to know if you do or do not support HIPAA.  Pre-sale questions are not obtainable through your company's communication methods since one must sign-up / purchase an account. Sorry but no one should have to buy a car in order to know what the license agreement contains or if the features of the car align with their requirements. Unfortunately your company only allows indirect communication through 3rd parties in order to ask direct pre-sales / pre-user questions.Please stop the infinite loop logic error of directing me / others to Help center because of your short-comings of having no communication method for non-users.  Definition of insanity is doing the same thing over and over and over and expecting different results.  I will continual reject any statement that redirects me to you members only area and members only communication method.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: the link you provided did not fix my account. I receive a checkpoint page after I login and can't get past this page.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello [redacted],
I am very sorry to hear about this experience. Thanks for reporting this to us! After investigating, we've found this user to be violating Facebook's terms of use. I've taken this user's account down. If you'd like to...

understand more about these kinds of scams, see the following: https://www.facebook.com/help/XXXXXXXXXXXXXXXX. Please let me know if you have any other questions or concerns.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. As previously mentioned, we have determined that your content was correctly removed. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, [redacted]The Facebook Team