Facebook

Complaint: [redacted]
I am rejecting this response because: I know that Facebook can access my...

info with my email that is included in this complaint. I can't possibly supply a URL as I can't log into my account. This has been ongoing for more then 2 months . I receive notices of ongoing activity but although Facebook is supposed to be looking into the matter nothing seems to get done. It seems that "someone" reported me as fake, I assure you I am real. It seems ludicrous to suspend an account without the user having an opportunity to dispute. I'm sure anyone can call someone else fake I've had my account nearly 10 years with the same info. Why is it I only receive bot type responses? And can't receive a response from a real person that actuallly reads and responds to emails?
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I have done this and nothing has come of it. Please remove the slanderous reviews from the [redacted] Facebook page. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I want my account access restored and to not lose all my business pages and assets. Otherwise, I don't know what I will do. This is now interfering with my livelihood Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate your patience.
After reviewing your request, we unfortunately cannot refund your purchases. However, for future reference, you can remove your credit card from the Payment Methods...

section of your Payment Settings:
https://secure.facebook.com/cards.php?ref=cr
From here, click Remove next to the credit card or PayPal account that you'd like to remove. This should help prevent future purchases made on your account.
Please let me know if you have any more questions.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi **
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been...

reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Facebook Team response dated September 11, 2014 does not address the Revdex.com complaint issues. Additionally, the Facebook Team response excludes more significant violations to the account since the Revdex.com complaint filing dated September 8, 2014.
The Facebook Team does not acknowledge (i) the fraudulent account "ban for cheating" noted on September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designates the account location as Canada rather than the USA), etc.
In the interim, the Facebook Team ([redacted]) has escalated matters, (presumably in retaliation to the Revdex.com complaint), by completely terminating the account from any and all use unrelated to gaming, effective as of September 10, 2014.
Please maintain in the forefront that ...
The original complaint issues were about how Facebook authorizes a third party entity to facilitate their gaming website and, therefore, does not maintain or monitor the gaming website management. This same Facebook Team has not only disabled the gaming facilities for the account under false pretenses effective September 8, 2014, but now has disabled the account entirely effective September 10, 2014, with the condition of providing privileged documents (driver's license or passport) to an anonymous group of computer technicians with no accountability.
The Facebook Team demands a government issued identification in the form of a valid driver's license or passport ** order to reactivate the account which is irrelevant to the Revdex.com complaint issues. The Facebook Team made a previous request for government issued identification for a different account, and later was unable to explain how the information was later publicly distributed to the Internet.
The Facebook Team representative does not seem qualified to address the Revdex.com complaint issues related to fraudulent account manipulations (performed by Facebook third party technicians). Therefore, the Facebook Team is requested to escalate the Revdex.com complaint issues to an executive with management authority.
"Never Forget" September 11, 2014
Final Business Response /* (4000, 9, 2014/09/18) */
Hi **
Thank you for your reply. Your account was disabled for violating the Facebook Terms. Unfortunately, this means that we will not be able to reactivate your account for any reason.
Facebook is a community where people connect and share with friends using their real identities. This means:
- Your account must list your real full name and birthday.
- Personal accounts must represent individual people only. It's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.).
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed.
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Facebook Team response dated September 18, 2014 does not address the Revdex.com complaint issues.
The Facebook Team permanently disabled the gaming facilities for the account under the false pretenses of cheating. The Facebook Team delivered the following specific message dated September 8, 2014:
Your are banned.
Cheating
P days P hours P minutes P seconds
The Facebook Team does not acknowledge (i) the fraudulent account "ban for cheating" noted on September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designates the account location as Canada rather than the USA), etc. This account has not "cheated" or violated any known policy. The gaming facilities for the account had only been in use for two weeks prior to permanent termination.
The Facebook Team should acknowledge that the account had been established without any noted violations since the year 2011. The Facebook account has never been used for personal connections or social contacts. The Facebook account has no personal contacts or social connections. The Facebook Team response dated September 18, 2014 includes multiple false implications (unrelated to the original September 8, 2014 complaint).
The Facebook account has not "misrepresented identification." The Facebook account has not "contacted any strangers, persons, or individuals." The Facebook account has not violated any other known Facebook policy. The false and misleading implications are the basis for the legal definition of slander.
The Facebook Team is requested to escalate the Revdex.com complaint issues to an executive with management authority in order to specifically address (i) the original complaint related to permanent disablement of the gaming facilities dated September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designated the account location as Canada rather than the USA), and (iii) the false implications related to identification and unsolicited contact dated September 18, 2014. The mismanagement by Facebook is seemingly being done in order to demand privileged documents (driver's license or passport) prior to restoration of the account. The demand for privileged documents is requested for presentation to an anonymous group of computer technicians with no accountability.

Initial Business Response /* (1000, 5, 2015/07/29) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com and bringing this to our attention. Since Facebook didn't build this app, we may not have access to the systems and information needed to address your issue. Please contact the...

app developer by clicking "Report/Contact this app" (at the bottom of any of the app's pages). For more information, visit:
https://www.facebook.com/help/?faq=XXXXX
Please remember that Facebook is not responsible for the support provided by developers. You can always adjust the privacy and settings for apps and games:
https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX
If you feel at all concerned for your safety or well-being, please contact your local police immediately.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Thankyou VERY much, I do apologise for my angry tone but please do bear in mind, it's been a few years since I've been able to use facebook properly! Please do check that other users are not restricted in the same way, so that facebook can be an inspiration to us all!Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:It's not complete. I still have to wait for them to come back to me. Let's hope it will be solved and I will be able to get in touche with a real person.
Sincerely,
[redacted]

Reclamação:[redacted] estou rejeitando essa resposta porque: Attached, I am sending two screen prints, which show that I can not even access my account to send information, and my hotmail account that was used to create the profile on facebook. So far, ALL THE ANSWERS WERE UNSATISFACTORY, none of them solves my problem and the links placed do not serve any crap, just want my profile released simple so, is it so difficult to understand ???I even sent a photo and even documents at the time for the requested links and I did not get an answer, alias facebook's service in Brazil sucks, it does not work, it does not respond and it's no good.They should better verify the people who are driving facebook here in Brazil, as they are very weak as administrators.I just want my profile released, simple so !!![redacted]Atenciosamente, [redacted]

Hi[redacted],Thank you for contacting us through the Revdex.com. We were unable to find an account with the number provided. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi [redacted]
We can't deactivate or delete your account for you in this case. However, you can deactivate or delete your account at any time. Learn more in the the Help Center: [redacted] We appreciate your understanding.
Thanks**The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:I have already tried these recommended options and cannot access my Facebook account. I sent the complaint with the intent of deleting or hiding the profile because I can no longer access it. Facebook has responded as if they did not actually read my complaint. All the things I addressed in my complaint would have answered many of the questions Facebook had in their response. Just to restate my intention, I want Facebook to delete my account that I can no longer access because it causes confusion among my friends and family.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/03) */
Thank you for contacting the Revdex.com.
I have reviewed your account and can see that you have redeemed your gift card but have not yet spent the balance on your account. You can view your account balance on the "Payments" tab of your account...

found here: http://www.facebook.com/index.php#!/editaccount.php?payments.
In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below:
1) Go to the app you want to use your account balance in
2) Select the game item or currency package you would like to purchase
3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction.
4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance.
5) Complete the transaction by clicking the "Buy" button.
If you believe the issue is with the game itself please contact the app developer as the developer handles all in game purchases.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a default response. Facebook has no intention of integrating a way so that I can use my game card. This would solve the problem. There currently is no option to use the game card on the Supermechs game. WHY? DO THE RIGHT THING AND FIX IT!!!
Final Business Response /* (4000, 9, 2015/09/16) */
Hi [redacted],
Thanks for contacting Revdex.com. We appreciate your patience.

Our records show that you've already successfully redeemed your Facebook Games gift card. You can view your account balance by visiting your payment settings:
https://secure.facebook.com/settings?tab=payments§ion=settings?ref=cr

You can use your account balance to purchase in-game items or currency. Learn more how to do this in the Help Center:
http://www.facebook.com/help/usebalance?ref=cr
Let me know you have any further questions.

Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again I have not used ANY of the balance on SUPERMECHS BECAUSE THERE IS NO OPTION TO ON THE GAME HOME SCREEN! DO THE RIGHT THING AND FIX THE PROBLEM!!! MAKE AN OPTION FOR ME TO BE ABLE TO USE A FACEBOOK GAME CARD ON THIS GAME!!! QUIT STALLING!!!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Here is the link that Facebook wanted [redacted]Sincerely, [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me about malware: [redacted]
Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for contacting the Revdex.com. Our records indicate that your account has been reenabled and the issue that you're having should have been resolved. Please let us know if you have any further questions. Thanks,[redacted]Support Specialist