Facebook

Complaint: [redacted]I am rejecting this response because: I am not savvy enough to know what url...

means. But I gave you all of my info in the initial complaint (email - [redacted]  name [redacted]; phone contact number [redacted]  The company has enough info to disable the account and enough info to contact me if they so desire.
So my initial complaint still stands - FACEBOOK CUSTOMER SERVICE IS NOT AVAILABLE TO THE CUSTOMER.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have actually tried all of that. I had hit the resend code (many times over the week I've been locked out), but never receive a code to my phone. I tried following the link that said "this didn't work for me" and got no where. I submitted a report and got no response other than "thank you for your feedback". I sent multiple messages and comments on the Facebook page itself from an old account and never received any response. I have tried logging on from multiple devices (that I've used regularly) and still never received the code it requires.
Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2016/03/20) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please let us know, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the...

Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because: Resolving this issue would be contingent on my being able to respond to their message, which I cannot. It also appears to be an automated reply and my complaint wasn't actually read. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi [redacted],
Can you please provide the email address tied to the original account that you are referring to? This will help us investigate further.
Thank you for reporting this. I am happy to help out!
Please let me know if you have any...

questions.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Hogan,
Thank you!
The address is on the complaint filed with the Revdex.com, the text of which may be publicly posted on the Revdex.com web site. It's under Consumer Info above. "Complaint filed by" has the information.
Thank you for helping out.
It would really be more respectful of our time, both of ours, to speak on the phone. Would you have a phone number at which you would be available to do this?
Thank you.
[redacted]
Final Business Response /* (4000, 9, 2015/04/28) */
Hi [redacted],
Unfortunately we are not able to do phone support, but we're happy to help over email. Some of the issues you've described sound like they might be bugs. We've forwarded this on to the appropriate teams so they can investigate and resolve the issue.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear sir or madam,
I have logged in to my facebook account to see if I could use it, but everytime I clicked on anything on webpage where status are published, I got an error asking if I wanted to leave the page. When I tried reloading the page, I would get the same error from the browser. Facebook should be able to restore the original url of my facebook page (I purposely did not accept to have facebook assign me my username as part of the url to my facebook page because it is less safe and it is not to my liking to have my facebook page with my username available on every link I copy). That's something only Facebook can do, and the government, of course. As it is, I do not have the basic functionality of clicking on the "Notes" option and seeing My Notes they way I had them, under their appropriate links and quite a few are missing - they were 103 total in one folder called Drafts. Believe it or not, the most annoying is the "Likes" option, which, although I have completely emptied in an effort to fix it, still counts 1 like under it, so, yes, it does seem there has been a bug and almost as though someone has been going through my things on this page. It's almost as though I got kicked out of my page, and was given a diminished one with just a few of my writings and under another name or url, let's say. I am concerned and would like the content I built in Facebook's platform available as the user and creator of it. The same for the application games, YoVille, myFarm, FarmVille and my music app, which had links to my music selection. I'm concerned even about my messages on this facebook account. It is very important. I used facebook almost everyday for years, I can't use facebook for much more now the way it is, dysfunctional. My concern is that I believe someone is utilizing my facebook page, with the original numbered url without my consent. It isn't public property. It has Author's Rights attached to it and should be protected.
I believe the appropriate teams are investigating. Would you let me know when I can expect improvement? Right now, there's just a new bug in there. Should I not use Facebook until hearing from Facebook through this website? Would you have the contact person in the team contact me through this website so as to let me know what progress has been made or if there is anything we can do?
Thank you.
Sincerely.

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thank you for sharing your concerns about privacy on Facebook.
For more information the information we receive and how we use it, please check out Facebook's Privacy Policy:...

https://www.facebook.com/about/privacy
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Promise to quit sharing my phone number with others. I do NOT authorize this. My number is on the do not call registry and you are violating this by giving it out. Please don't mandate an app to use your services. Middle ground: just quit giving out my information - you do not have my permission to give out MY personal information.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thanks for your message. We're constantly working on improving Messenger, so we really appreciate hearing from you about your experience. We can't generally respond to feedback emails individually, but we are reading them.
If you'd like help getting started with Messenger or encounter any issues using the app, please visit the Messenger Help Center for tips, information and answers to many frequently asked questions:

https://www.facebook.com/help/messenger-app/
Thanks again for your feedback,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never stated why they gave out my number or that they would make sure to QUIT giving it out. I want their word that they will not compromise my personal information ever again.

Initial Business Response /* (1000, 5, 2015/07/01) */
Hi [redacted],
Thanks for contacting the Revdex.com.
We've seen that you have already contact us with this request prior. Unfortunately, we cannot adapt the product on an individual basis.
We understand that you are concerned with the security...

features of this product, and are letting you know that you can add a password ** a PIN requirement before money is spent.
https://www.facebook.com/help/XXXXXXXXXXXXXXX
This way, anyone who is attempting to using this product from Messenger will either have to retype in your Facebook password, or type in the PIN you have created.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 6, 2015/08/24) */
Hi,
As previously explained, until we receive an accepted form of ID that matches the information listed on the account we won't be able to respond to this case or assist you further. This decision is final.
In the meantime, this account...

will remain locked as a security precaution. While it's locked, the account won't be visible on Facebook or appear in search.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They will not allow me to get my pictures.
I might have to sue to get them back
Final Business Response /* (4000, 10, 2015/08/27) */
Hi [redacted],
Thanks for contacting us. We're currently unable to confirm your name. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.
Final Consumer Response /* (4200, 12, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have STOLEN AND WILL NOT RETURN MY photos of MY daughter, ALL of them! ALL THOSE MEMORIES STOLEN! THEY WONT DO ANYTHING TO HELP! THEY WONT GIVE THEM BACK! THEY ARE HORRIBLE PEOPLE WHO SOLD THEIR SOULS!

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Other:- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reporting abuse on the site. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook. You can learn more about using report links by visiting the Help Center: [redacted]Facebook also...

provides several tools for addressing abuse on the site, including:- Sending a message to the person who posted - Blocking the person from contacting you- Reporting the person if their behavior is abusiveThanks, [redacted]Facebook

Hi,It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page. Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.For more information about this process, please visit: [redacted]Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2014/12/23) */
Hi [redacted],
We're very sorry for your loss.
In order to memorialize the account, we'll need an obituary or other documentation confirming your loved one's passing. Please use this form to provide that...

information:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX

If you'd like to completely remove the account, or have additional questions, please contact us:

https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
You can learn more about memorialized accounts in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Our thoughts are with you, your family and friends.

Sincerely,
[redacted]
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: It does not resolve the issues. I have provided my Facebook account number already, but here is my e-mail address as you requested: [redacted]
Sincerely,
[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,**The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I have followed the links in the response and am still not able to access my Facebook account.My account has been disabled again today, after being recovered last week.I use my account to manage and post for over 300 business pages for small to moderate size businesses. When my account is unavailable, so are all of my business pages. I would like to understand what I am doing to cause the page to get disabled. Today I was adding a client as an admin on their business page. Any help would be much appreciated. The account is under the name [redacted] with the email [redacted]. I cannot send a link for the account because the page is completely gone while it is disabled. Thank you for getting in touch with me, I look forward to speaking to and learning from you!
Sincerely,
[redacted]

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: None of the options applied to my issue. The two unauthorized charges taken out of my account applied to nothing. They were just randomly taken out. Ive since cancelled that card and re-ordered a new one so Facebook cannot take more money out of my account. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: what is the point of you guys then. Sincerely,[redacted]