Facebook

Complaint: [redacted]
I am rejecting this response because: I have followed the links in the response and am still not able to access my Facebook account.My account has been disabled again today, after being recovered last week.I use my account to manage and post for over 300 business pages for small to moderate size businesses. When my account is unavailable, so are all of my business pages. I would like to understand what I am doing to cause the page to get disabled. Today I was adding a client as an admin on their business page. Any help would be much appreciated. The account is under the name [redacted] with the email [redacted]. I cannot send a link for the account because the page is completely gone while it is disabled. Thank you for getting in touch with me, I look forward to speaking to and learning from you!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi [redacted],
Can you please provide the email address tied to the original account that you are referring to? This will help us investigate further.
Thank you for reporting this. I am happy to help out!
Please let me know if you have any...

questions.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Hogan,
Thank you!
The address is on the complaint filed with the Revdex.com, the text of which may be publicly posted on the Revdex.com web site. It's under Consumer Info above. "Complaint filed by" has the information.
Thank you for helping out.
It would really be more respectful of our time, both of ours, to speak on the phone. Would you have a phone number at which you would be available to do this?
Thank you.
[redacted]
Final Business Response /* (4000, 9, 2015/04/28) */
Hi [redacted],
Unfortunately we are not able to do phone support, but we're happy to help over email. Some of the issues you've described sound like they might be bugs. We've forwarded this on to the appropriate teams so they can investigate and resolve the issue.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear sir or madam,
I have logged in to my facebook account to see if I could use it, but everytime I clicked on anything on webpage where status are published, I got an error asking if I wanted to leave the page. When I tried reloading the page, I would get the same error from the browser. Facebook should be able to restore the original url of my facebook page (I purposely did not accept to have facebook assign me my username as part of the url to my facebook page because it is less safe and it is not to my liking to have my facebook page with my username available on every link I copy). That's something only Facebook can do, and the government, of course. As it is, I do not have the basic functionality of clicking on the "Notes" option and seeing My Notes they way I had them, under their appropriate links and quite a few are missing - they were 103 total in one folder called Drafts. Believe it or not, the most annoying is the "Likes" option, which, although I have completely emptied in an effort to fix it, still counts 1 like under it, so, yes, it does seem there has been a bug and almost as though someone has been going through my things on this page. It's almost as though I got kicked out of my page, and was given a diminished one with just a few of my writings and under another name or url, let's say. I am concerned and would like the content I built in Facebook's platform available as the user and creator of it. The same for the application games, YoVille, myFarm, FarmVille and my music app, which had links to my music selection. I'm concerned even about my messages on this facebook account. It is very important. I used facebook almost everyday for years, I can't use facebook for much more now the way it is, dysfunctional. My concern is that I believe someone is utilizing my facebook page, with the original numbered url without my consent. It isn't public property. It has Author's Rights attached to it and should be protected.
I believe the appropriate teams are investigating. Would you let me know when I can expect improvement? Right now, there's just a new bug in there. Should I not use Facebook until hearing from Facebook through this website? Would you have the contact person in the team contact me through this website so as to let me know what progress has been made or if there is anything we can do?
Thank you.
Sincerely.

Complaint: [redacted]I am rejecting this response because: I want my account access restored and to not lose all my business pages and assets. Otherwise, I don't know what I will do. This is now interfering with my livelihood Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/29) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com and bringing this to our attention. Since Facebook didn't build this app, we may not have access to the systems and information needed to address your issue. Please contact the...

app developer by clicking "Report/Contact this app" (at the bottom of any of the app's pages). For more information, visit:
https://www.facebook.com/help/?faq=XXXXX
Please remember that Facebook is not responsible for the support provided by developers. You can always adjust the privacy and settings for apps and games:
https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX
If you feel at all concerned for your safety or well-being, please contact your local police immediately.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

I will explain this again:
My account was hacked.
I can't log into into because...
Every time I try to log into it, it tells me I need to "verify my account".
I tried to verify it, to no avail. I really don't even care anymore.
I want to just delete the account.
I am unable to delete the account because...
I cannot log in. Pleas reference line 4 for reason.
Although my account is now "hidden", I am very uncomfortable with the fact that my information and pictures still exist on facebook servers. I want this account to be permanently deleted. 
Alas, I cannot delete the account because (please reference line 8 for reason).
The proof that my information still exists on facebook servers is attached in the form of images: When I attempt to log on... I can clearly see an image of myself. I also STILL get e-mails from facebook, even though I have continuously and repeatedly unsubscribed.
Cease sending me e-mails, as well as hosting my image on your servers.
Thanks,

Hi [redacted],Thanks for contacting the Revdex.com. Our records indicate that your account has been reenabled and the issue that you're having should have been resolved. Please let us know if you have any further questions. Thanks,[redacted]Support Specialist

Hi,Thank you for reporting abuse on the site. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook. You can learn more about using report links by visiting the Help Center: [redacted]Facebook also...

provides several tools for addressing abuse on the site, including:- Sending a message to the person who posted - Blocking the person from contacting you- Reporting the person if their behavior is abusiveThanks, [redacted]Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have done this and nothing has come of it. Please remove the slanderous reviews from the [redacted] Facebook page. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi **
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been...

reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Facebook Team response dated September 11, 2014 does not address the Revdex.com complaint issues. Additionally, the Facebook Team response excludes more significant violations to the account since the Revdex.com complaint filing dated September 8, 2014.
The Facebook Team does not acknowledge (i) the fraudulent account "ban for cheating" noted on September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designates the account location as Canada rather than the USA), etc.
In the interim, the Facebook Team ([redacted]) has escalated matters, (presumably in retaliation to the Revdex.com complaint), by completely terminating the account from any and all use unrelated to gaming, effective as of September 10, 2014.
Please maintain in the forefront that ...
The original complaint issues were about how Facebook authorizes a third party entity to facilitate their gaming website and, therefore, does not maintain or monitor the gaming website management. This same Facebook Team has not only disabled the gaming facilities for the account under false pretenses effective September 8, 2014, but now has disabled the account entirely effective September 10, 2014, with the condition of providing privileged documents (driver's license or passport) to an anonymous group of computer technicians with no accountability.
The Facebook Team demands a government issued identification in the form of a valid driver's license or passport ** order to reactivate the account which is irrelevant to the Revdex.com complaint issues. The Facebook Team made a previous request for government issued identification for a different account, and later was unable to explain how the information was later publicly distributed to the Internet.
The Facebook Team representative does not seem qualified to address the Revdex.com complaint issues related to fraudulent account manipulations (performed by Facebook third party technicians). Therefore, the Facebook Team is requested to escalate the Revdex.com complaint issues to an executive with management authority.
"Never Forget" September 11, 2014
Final Business Response /* (4000, 9, 2014/09/18) */
Hi **
Thank you for your reply. Your account was disabled for violating the Facebook Terms. Unfortunately, this means that we will not be able to reactivate your account for any reason.
Facebook is a community where people connect and share with friends using their real identities. This means:
- Your account must list your real full name and birthday.
- Personal accounts must represent individual people only. It's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.).
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed.
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Facebook Team response dated September 18, 2014 does not address the Revdex.com complaint issues.
The Facebook Team permanently disabled the gaming facilities for the account under the false pretenses of cheating. The Facebook Team delivered the following specific message dated September 8, 2014:
Your are banned.
Cheating
P days P hours P minutes P seconds
The Facebook Team does not acknowledge (i) the fraudulent account "ban for cheating" noted on September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designates the account location as Canada rather than the USA), etc. This account has not "cheated" or violated any known policy. The gaming facilities for the account had only been in use for two weeks prior to permanent termination.
The Facebook Team should acknowledge that the account had been established without any noted violations since the year 2011. The Facebook account has never been used for personal connections or social contacts. The Facebook account has no personal contacts or social connections. The Facebook Team response dated September 18, 2014 includes multiple false implications (unrelated to the original September 8, 2014 complaint).
The Facebook account has not "misrepresented identification." The Facebook account has not "contacted any strangers, persons, or individuals." The Facebook account has not violated any other known Facebook policy. The false and misleading implications are the basis for the legal definition of slander.
The Facebook Team is requested to escalate the Revdex.com complaint issues to an executive with management authority in order to specifically address (i) the original complaint related to permanent disablement of the gaming facilities dated September 8, 2014, (ii) the fraudulent account "profile manipulation" (which erroneously designated the account location as Canada rather than the USA), and (iii) the false implications related to identification and unsolicited contact dated September 18, 2014. The mismanagement by Facebook is seemingly being done in order to demand privileged documents (driver's license or passport) prior to restoration of the account. The demand for privileged documents is requested for presentation to an anonymous group of computer technicians with no accountability.

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thank you for sharing your concerns about privacy on Facebook.
For more information the information we receive and how we use it, please check out Facebook's Privacy Policy:...

https://www.facebook.com/about/privacy
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Promise to quit sharing my phone number with others. I do NOT authorize this. My number is on the do not call registry and you are violating this by giving it out. Please don't mandate an app to use your services. Middle ground: just quit giving out my information - you do not have my permission to give out MY personal information.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thanks for your message. We're constantly working on improving Messenger, so we really appreciate hearing from you about your experience. We can't generally respond to feedback emails individually, but we are reading them.
If you'd like help getting started with Messenger or encounter any issues using the app, please visit the Messenger Help Center for tips, information and answers to many frequently asked questions:

https://www.facebook.com/help/messenger-app/
Thanks again for your feedback,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never stated why they gave out my number or that they would make sure to QUIT giving it out. I want their word that they will not compromise my personal information ever again.

Hi [redacted],Thanks for contacting us. For more information about our features, answers to frequently asked questions and forms for contacting Facebook, please visit the Help Center or take a look at our Statement of Rights and Responsibilities. Thanks, [redacted]The Facebook Team

To Whom it may concern,
  I have attempted these solutions provided.  When I submit my request with photo id I get the response listed below.  Whoever has hijacked my account still has it and I can't login to rectify anything.  If by stating "It looks like the problem with your account has been resolved" you mean that they still have control of my account then yes it is resolved.  However I do not consider it resolved when I have no access to my own account.  It is very much not resolved.  All I get back is auto responses back that point to help article that have not resolved the issue.
Sincerely,
[redacted]
 
Hi,
 
It looks like the problem with your account has been resolved. We’re sorry for the inconvenience.
 
If you have any additional questions or concerns, please visit the Help Center:
 
 
[redacted]
 
Thanks,
The Facebook Team
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

I'm not sure what more information is needed but I will explain that I did not authorize charges on my Facebook account when I contacted the "help" link on Facebook. The help link didnt have any information pertaining to Facebook charging "like pages". I then sent a message thru a "report a problem" and explained my issue with my account being charged. The generated message from Facebook explaining that they get several messages but try their best to respond to as many messages as possible. As of yet I have not received any correspondence from Facebook.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my [redacted]Thanks,The Facebook Team

Final Consumer Response /* (2000, 5, 2016/02/03) */
I Just Looked Up On What Name Can A person Use On Facebook And Apparently I'm Supposed To Use mt Real name And I Did Not about This Until Now, Or Rather I Don't Recall Them Saying Anything To Me About This Change In Policy, But What's Funny About...

That Is The Fact that When I called They said My Page Was Hacked But The Real Reason Was The Name I Used On Facebook Page And That Was R [redacted] And The Reason Behind That Was, When My Mother was Alive So Many People In My Family Said They Loved And Cared A Great Deal For Her But In Fact That Was A Lie So Many Years Ago I changed It To Honor Her And At The Same Time See Who Truly Loved Her they wound Know These Last Names [redacted] Were Her first Names, And Strangely Enough No One Could Find Me But Of Course I Had To Shorten My friends List So I Could Keep Those That Said They Loved My Mother But In Fact Did Not So This Is The Reason Facebook Has Locked My Out Of Facebook The In All Fairness To Myself This Still Does Not Explain The Fact The Only One Email Associated With The Account In Question Which Is R [redacted] The Email Has Not Changed But For Some Reason I'm Not Who I Say I Am Okay, Facebook Says This Is To I Quote Facebook is a community where people use their authentic identities. We require people to provide the name they use in real life; that way, you always know who you're connecting with. This helps keep our community safe, Keep People Safe From Who, People Can Still Makeup Fake Names And Fake And Identities, So What Fantasy World Is Facebook Living In, And Again Like A Broken Record, It Still Does Not Explain Why Those Phone Numbers I Provided Before, Which Ask People To Pay $50 Or So To Quote Fix Their Hacked Facebook Page Does This Sound Like Facebook Is Trying To And Again Quoting Facebook Own Page Facebook is a community where people use their authentic identities. We require people to provide the name they use in real life; that way, you always know who you're connecting with. This helps keep our community safe,
Well I Must Be Reading To Much Into IT I Guess ?, Because Keep Our Community Safe From Who, People Other Then Facebook I Guess, Anyway I Hope That You can Still Investigate The Fact The Facebook Is Using Third Party Companies As Extortionist On Their Users To Make More Money Off Users On Facebook Inc, As I Respectfully Ask This Case Of Mine To Be Closed Because I can't Win With These Facebook Scammers , Thank You So Very Much For Your Time And Effort [redacted] GOD Bless You.

Initial Business Response /* (1000, 5, 2014/08/19) */
Hi [redacted],
Thanks for your email. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you...

secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no where to directly message Facebook concerning this, I tried multiple emails and no responses. My Account was hacked and they took my Facebook page "Seems Legit" and I would like it back. I want to work with Facebook and get it back, I am sure of this being possible.
Final Business Response /* (4000, 9, 2014/08/22) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this problem comes up again, just reply to this email with details, and we'll do our best to help.
We'd also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Have a great weekend!

Thanks,
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, my Facebook Account was hacked but that is NOT what I am reporting my FACEBOOK FAN PAGE is what has been stolen from me when they hacked my account and my FAN PAGE is what I want back, I don't think you guys are understanding I am trying to say. My account was fully secure and it was hacked and the hackers stole my FAN PAGE "seems legit" the URL is https://www.facebook.com/seemsleigt and Revdex.com has resolved a problem I had with the page before and hopefully they can get through to Facebook and give me my page back. Again, my fan page was hacked, I have my account back and more secure than ever.

Complaint: [redacted]I am rejecting this response because:Their is no response  attached  this is another way that Facebook rejects the way they act   would like a full formal response

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team