Facebook

Complaint: [redacted]I am rejecting this response because: harassment clearly violates the Community Standards. Please remove the slanderous reviews. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution would not have helped me, someone else did. Thanks anyway.
Sincerely,
[redacted]

Hi Mark,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 6, 2016/01/08) */
Hi [redacted],
Thank you for reaching out.
If you believe content on Facebook is violating your Intellectual Property rights, such as copyright or trademark, please submit a claim here:...

https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX.
This is the dedicated channel for IP reports.
Thank you,
[redacted]
Community Operations
Facebook

I will explain this again:
My account was hacked.
I can't log into into because...
Every time I try to log into it, it tells me I need to "verify my account".
I tried to verify it, to no avail. I really don't even care anymore.
I want to just delete the account.
I am unable to delete the account because...
I cannot log in. Pleas reference line 4 for reason.
Although my account is now "hidden", I am very uncomfortable with the fact that my information and pictures still exist on facebook servers. I want this account to be permanently deleted. 
Alas, I cannot delete the account because (please reference line 8 for reason).
The proof that my information still exists on facebook servers is attached in the form of images: When I attempt to log on... I can clearly see an image of myself. I also STILL get e-mails from facebook, even though I have continuously and repeatedly unsubscribed.
Cease sending me e-mails, as well as hosting my image on your servers.
Thanks,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for contacting us. For more information about our features, answers to frequently asked questions and forms for contacting Facebook, please visit the Help Center or take a look at our Statement of Rights and Responsibilities. Thanks, [redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:  i have tried the help center and it wont help me unlock my account
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from Facebook doesn't tell me anything about what rules I violated. I want to know, what can I do to get my account re-enabled? I really need my FB account back. After my account got disabled I lost all my friends' contact information. What can I do to get my account re-enabled?
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. As previously mentioned, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed.
It appears that you have attempted to appeal this action, but have been unable to provide any documentation that matches the information listed on the account. Unfortunately, this means that we cannot verify that the account belongs to you and are unable to reactivate it.
Thanks,
[redacted]
The Facebook Team

Hi,Thanks for your response. We’re sorry to hear that you’re still having trouble logging into Facebook. To make sure that we can get you the help you need, please follow the link below:[redacted]Please keep in mind that we won't be able to respond to any additional questions here.Thanks,[redacted]
The Facebook Team

Hi,Thanks for your continued patience. We're reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi[redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide...

some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
 Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] My page link is [redacted]Sincerely, [redacted]

To Whom it may concern,
  I have attempted these solutions provided.  When I submit my request with photo id I get the response listed below.  Whoever has hijacked my account still has it and I can't login to rectify anything.  If by stating "It looks like the problem with your account has been resolved" you mean that they still have control of my account then yes it is resolved.  However I do not consider it resolved when I have no access to my own account.  It is very much not resolved.  All I get back is auto responses back that point to help article that have not resolved the issue.
Sincerely,
[redacted]
 
Hi,
 
It looks like the problem with your account has been resolved. We’re sorry for the inconvenience.
 
If you have any additional questions or concerns, please visit the Help Center:
 
 
[redacted]
 
Thanks,
The Facebook Team
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi Sarah,
We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com.
 
For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]
 
Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because:Their is no response  attached  this is another way that Facebook rejects the way they act   would like a full formal response

Initial Business Response /* (1000, 5, 2014/09/23) */
Hi [redacted],

Thank you for your message. Unfortunately, we do not offer support for blocked or disabled accounts from this channel. Please visit Facebook's Help Center to view frequently asked questions about warnings and disabled accounts. You...

can reach this section by clicking the link below:
https://www.facebook.com/help/warnings
From there, you will be able to take any necessary steps to receive additional support.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's response is a NON-reply; just a generic "this is not the place to ask". they provide a link to a "help page" dealing in warnings.
1. This of course does not answer my complaint.
2. I never received a warning from them explaining why my account was disabled.
I need some real help in re-enabling my account.
Facebook's generic reply of "go to this irrelevent link" is not a serious effort on their part to resolve this issue.
If they feel I did violated their terms or conditions it is incumbent on them to at the very least let me know what they think I did. Please note that I posted nothing offensive or pornographic, and that I am indeed who I say I am.
Please help!!
Final Business Response /* (4000, 10, 2014/09/29) */
Your account has been disabled for not following the Facebook Community Standards and we won't be able to reactivate it. We disable the accounts of people who don't use their real identities or who post content that is sexually suggestive or contains nudity.
We understand that people have different ideas about what's okay to share on Facebook, but to keep Facebook safe, we require everyone to follow the Community Standards. Learn more about the Community Standards:
https://www.facebook.com/communitystandards/?ref=cr

Complaint: [redacted]I am rejecting this response because:  The support provided over the life of this complaint has been inappropriate.  The [redacted] International Film Festival page was, at Facebook direction, folded into the account of an individual to our surprise.  The [redacted] page is the property of the [redacted].  We want our property back as well as its related assets at the time of the merger.  The individual wants his Facebook presence back with his assets at the time as well.
Sincerely,[redacted]
The festival is well beyond "Pages questions."  The support service provided earlier by Facebook folded the Eugene International Film Festival Facebook page presence into the personal account of an individual.
The EIFF Facebook presence is the property of the EIFF, not the individual.  We want our property back, with the assets in hand held at the time of the merger.  The individual wants his Facebook presence back with his assets as they were.
I'm certain Facebook Support has a solution that would take the shortest of time.  You warned me early on that working with Facebook would take far longer than I might have anticipated.  We are now approaching six-months without satisfaction from Facebook.
Again, thank you for your help.