Facebook

Hi,Thanks for your email. We are discussing your request with our Pages team. Once we know more, we'll follow up with you.
 
Thanks[redacted]Community OperationsFacebook

Complaint: [redacted]I am rejecting this response because: What makes our support request not the "type" handled through the Revdex.com?  The festival is in need of support.  Please do not bully us.  We provide support to social service members of our community and value our presence on Facebook.  Please give us a hand, it will be appreciated.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  The support provided over the life of this complaint has been inappropriate.  The [redacted] International Film Festival page was, at Facebook direction, folded into the account of an individual to our surprise.  The [redacted] page is the property of the [redacted].  We want our property back as well as its related assets at the time of the merger.  The individual wants his Facebook presence back with his assets at the time as well.
Sincerely,[redacted]
The festival is well beyond "Pages questions."  The support service provided earlier by Facebook folded the Eugene International Film Festival Facebook page presence into the personal account of an individual.
The EIFF Facebook presence is the property of the EIFF, not the individual.  We want our property back, with the assets in hand held at the time of the merger.  The individual wants his Facebook presence back with his assets as they were.
I'm certain Facebook Support has a solution that would take the shortest of time.  You warned me early on that working with Facebook would take far longer than I might have anticipated.  We are now approaching six-months without satisfaction from Facebook.
Again, thank you for your help.

Complaint: [redacted]I am rejecting this response because:As I previously stated in my message, please read my full compliant as the URL of my profile is in there! I feel like this isn't even a person that I'm communicating with.. I'll copy and paste it from my complaint.
[redacted]
Email: [redacted]
Also I took a snapshot of my complaint as attached 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX. A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link on the response is an automated checklist that does not help me resolve my issues.
Final Business Response /* (4000, 9, 2015/07/01) */
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link provided by "someone" from facebook takes me to "Disabled Payments and Ads Manager". This is probably an automated response that shows that they have not even looked the reason I am complaining. My request is simple. I paid $900+ to advertise with facebook and I found out that facebook was actually blocking my site. Users could not post hyperlinks to my site. It is an educational site that facebook was blocking it as being unsafe. I need my money back.

Initial Business Response /* (1000, 6, 2016/01/05) */
Hi [redacted],
We can't deactivate or delete your account for you in this case. However, you can deactivate or delete your account at any time.

Learn more in the the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/

We...

appreciate your understanding.
Thanks,
[redacted]
Community Operations
Facebook

Hi,
Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] My page link is [redacted]Sincerely, [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],I'm sorry for the inconvenience of your account being mistakenly taken down, and I'm glad you were able to resolve it.We appreciate you taking the time to contact us about the fake accounts, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- I’m having issues with my name on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: this is a robotic/repetitive response.Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/23) */
Hi [redacted],

Thank you for your message. Unfortunately, we do not offer support for blocked or disabled accounts from this channel. Please visit Facebook's Help Center to view frequently asked questions about warnings and disabled accounts. You...

can reach this section by clicking the link below:
https://www.facebook.com/help/warnings
From there, you will be able to take any necessary steps to receive additional support.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's response is a NON-reply; just a generic "this is not the place to ask". they provide a link to a "help page" dealing in warnings.
1. This of course does not answer my complaint.
2. I never received a warning from them explaining why my account was disabled.
I need some real help in re-enabling my account.
Facebook's generic reply of "go to this irrelevent link" is not a serious effort on their part to resolve this issue.
If they feel I did violated their terms or conditions it is incumbent on them to at the very least let me know what they think I did. Please note that I posted nothing offensive or pornographic, and that I am indeed who I say I am.
Please help!!
Final Business Response /* (4000, 10, 2014/09/29) */
Your account has been disabled for not following the Facebook Community Standards and we won't be able to reactivate it. We disable the accounts of people who don't use their real identities or who post content that is sexually suggestive or contains nudity.
We understand that people have different ideas about what's okay to share on Facebook, but to keep Facebook safe, we require everyone to follow the Community Standards. Learn more about the Community Standards:
https://www.facebook.com/communitystandards/?ref=cr

Hi Sarah,
We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com.
 
For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]
 
Thanks,
The Facebook Team

Initial Business Response /* (1000, 8, 2015/07/30) */
Hi [redacted],
We've determined that you're ineligible to use Facebook. Your account has been removed for violating the Facebook Statement of Rights and Responsibilities, Section 4.6.
For more information about the Facebook Statement of Rights...

and Responsibilities, please visit:

https://www.facebook.com/legal/terms?ref=cr
For safety and security reasons, we can't provide additional information as to why your account was disabled.

This decision is final.
Thank you,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe that after 1.5 years, it's a little too late for Facebook to decide I'm ineligible. I will be filing a civil rights action against Facebook in U.S. District Court, so they won't have to bother sending me the same bland response again.
Final Business Response /* (4000, 12, 2015/08/05) */
Hi [redacted],
We've determined that you're ineligible to use Facebook. Your account has been removed for violating the Facebook Statement of Rights and Responsibilities, Section 4.6.
For more information about the Facebook Statement of Rights and Responsibilities, please visit:
https://www.facebook.com/legal/terms?ref=cr
For safety and security reasons, we can't provide additional information as to why your account was disabled.
This decision is final.
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because: ok again the options on[redacted] to get my account back won't work for me because when I made my account I didn't put my real birth day and I no longer have the only computer that I used to log into Facebook it's broke. I tried the Id option but I was denied even tho... The Id has the same name as my facebook account and the email that you were sending messages to is the login for the account. So.... Now please explain how do I get my account back if the only options don't work and the account was not compromised... And the account has been locked for a long time..Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID .
 
Facebook has asked me to respond to their message. My profile URL is [redacted], used with email [redacted], and the name is [redacted]. [redacted] is My nickname as my legal name is often misspelled and mispronounced. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam): [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]