Facebook

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please refer to the email we sent you through our secure support channel.
Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/09) */
Hi [redacted],
Thanks for contacting the Revdex.com. I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager:
...


https://secure.facebook.com/ads/manage/funding.php
Please note that we cannot refund the payment back to the source.
https://www.facebook.com/payments_terms
Section 5.8 on Community Payments Terms : Prepaid Account. You may have the option to purchase ads with a prepaid account. Amounts prepaid are non-refundable except where required by law. Facebook is not a bank and does not offer banking services; accordingly, prepaid amounts do not earn interest, are not deposit obligations, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private.
Thanks,
[redacted]
Payments Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"You may have the option to purchase ads with a prepaid account. Amounts prepaid are non-refundable except where required by law. Facebook is not a bank and does not offer banking services; accordingly, prepaid amounts do not earn interest, are not deposit obligations, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private."
from the answer above, clearly they didnt read my complaint and take it into consideration of their act!
what my complain is that my acc got disable after I fund my ads account, and they said my account was some kind of fraudulent activity!
to me that seem like a scam! If I didnt report to Revdex.com (might be other didnt) will they reactivate my account? or the money just going to sit in their pocket and that account stay disable and the user cant use that money to purchase any ads?
please take this seriously!!!
Final Business Response /* (4000, 9, 2015/09/16) */
Hello [redacted],
Thank you for contacting the Revdex.com.
Facebook as reactivated your Ad Account and you should have access to the funds linked to your prepaid method, through you the Billing section of your Ads Manager.
Thanks,
[redacted]
Payment Support Specialist

Complaint: [redacted]I am rejecting this response because: My account is still disabled. I submitted my ID once again yesterday through the Facebook appeal form. I am attaching my ID in this email.  
My Facebook account is
Name: [redacted]
Username: [redacted]
email: [redacted]
Phone on Account: [redacted]
 
Sincerely,Denise Casas-Guevara

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Your account has been permanently disabled for not following the Facebook Community Standards. We will not reactivate it for any reason.
This will be our last email regarding your account. For more information about our policies,...

please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the facebook community standards and I want all my personal photos and messages that are in my facebook account
Final Business Response /* (4000, 9, 2015/04/16) */
Hi,
Your account has been disabled because you violated the Facebook Terms. Facebook disables users who send messages to strangers for dating or business purposes. Content that is hateful, threatening, or attacks an individual or group is not allowed.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I can't log in and find my account...

username or direct URL, but here is my Account ID: [redacted]. This issue needs to be resolved and I need to receive some for of customer credit for what I have had to go through, twice now ($100 ad credit preferred. Also, I need reassurance that this wont happen again. I love the platform when it works, but when I get this many bugs and you disable my account and make it near to impossible to contact support, idk any other way to contact your support team. And in reality, no ad campaign purchaser/customer should have to go through this to get account assistance. It's not fair and it is misleading. Facebook has a top notch company reputation, but that reputation needs to be lived up to and demonstrated, not just talked about.
I will accept your response once you have resolved these issues with my account and with the system.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused.


Thanks for contacting Facebook,
[redacted]
The...

Facebook Team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Instagram is in compliance with the Children's Online Privacy Protection Act, which requires everyone with an Instagram account to be at least 13 years old.
Because your daughter is not yet 13 years old, this account will be...

deleted. This decision is final and can't be appealed. She can create a new one when she's old enough. Sorry for any inconvenience.
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: they want my facebook url. So this is my facebook URL: [redacted]
Please, could you unlock my account? because I've sent my documents a lot of times, months ago and I didn't receive any response.Sincerely,[redacted]

Revdex.com:
Sorry, but my account have been lock, so I don't know how to get the URL? I just know the email of account is [redacted] and if you want password, I can give it to you too.
[redacted]

Initial Business Response /* (1000, 5, 2014/11/03) */
Hi [redacted],
Your account has been temporarily suspended because it looks like it doesn't list your authentic name. Facebook requires everyone to use their authentic name so you always know who you're connecting with.
To get back into your...

account, log into Facebook and follow the on-screen instructions. You'll need to update your account with your authentic name. If you're having trouble completing the steps, please reply to this email and explain your issue.
If you are already using your authentic name on your account, please let us know by completing the following form and attaching documentation:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained quite clearly in my complaint that there is no way someone could come to the conclusion that I am not using my real name other than if facebook had received a fraudulent complaint about me. Your form letter response is simply not true. It does NOT in any way shape or form appear that my facebook name is not my real name, because it is and I am the only one on the internet who uses that name. Your response to me accusing me of lying is almost as bad as suspending my account for using MY REAL NAME and then saying I am not me.
I already told you that I am me and that no rational reason would have caused facebook to think I was not me. There is no other [redacted] out there who could have mistakenly reported me, there is no other [redacted] on the internet.
Please provide the real reason my account was suspended, a simple apology, and reactivate my account.
Final Business Response /* (4000, 9, 2014/11/10) */
Hi [redacted],
Unfortunately, we won't be able to provide you access to your account until we can verify that your using your authentic identity. If you are already using your authentic name on your account, please let us know by completing the following form and attaching documentation:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Learn more about our name policies in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]
Thanks,The Facebook Team

Hi [redacted]
Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook...

Team

Initial Business Response /* (1000, 5, 2015/08/19) */
Hi,
To allow me to assist you further, please provide a screenshot of your credit card statement with these charges as well as the first 6 and last 4 digits of the card number.
Please black out any other sensitive information. Once I...

receive this information I'll be able to look into these charges.
As it stands, there are no ad accounts connected to your email address : [redacted]@gmail.com
Thanks,
[redacted]
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thanks for your message. If you are no longer an admin of a Page and you once held that role, it's possible that another admin removed you from your position as an admin of a Page. Unfortunately, we can't make any changes to a...

Page's administrative privileges.
If you think this Page infringes your intellectual property rights, we can look into removing it from Facebook.
For more information, please visit:
http://www.facebook.com/[redacted]
http://www.facebook.com/legal/copyright.php
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I am unable to claim the Page as my intellectual property, Please remove the page. This is so unfortunate, because we have spent the last 5 years building the following and the loyalty. This is extremely frustrating in a world of tech that you can not, (or will not) help in fixing this.
I have tried everything on Facebook to get this resolved on my own.
I can not believe that there is no way of removing the malicious post and add me as an admin.
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thanks for your message. It looks like you might be reporting that you've lost access to a Page you help manage. Learn why this might have happened and how to report it in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 6, 2016/01/05) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed reports for each profile I referenced, but most have been apparently ignored since nothing was done.
Final Business Response /* (4000, 10, 2016/01/20) */
Hi [redacted],
According to our records, we have taken the appropriate action in regards to the profiles you have reported.
If you believe a profile was not accurately actioned on, I would suggest sending us another report.
The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are profiles that I am still reporting that you have taken no action on. Such as a timeline named "[redacted]" which I have reported well over a dozen times. As well as [redacted]". Not only are you not doing anything about them being based on fictional characters, you won't even acknowledge they are using fake names. You are doing absolutely nothing.

Hi,
We appreciate you taking the [redacted]e to contact us, but unfortunately we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to find a solution to this issue:
[redacted]
Thanks,
The Facebook Team

Hi [redacted]Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone...

or one of your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Thanks,**The Faceook Team