Facebook

Complaint: [redacted]I am rejecting this response because: I run professional anti-virus and anti-malware software on my laptop (the computer in question) and I also use a registry cleaner weekly. All of these are up to date, have scanned my pc, and found nothing amiss. I have also had a professional software developer look through my computer to make certain there is nothing lurking in the corners. In my opinion, a outrageously large data collection system like Facebook's console has no place offering to fish around in my laptop's memory (which allowing them access to "repair" the situation would certainly do. If this were anything other than a scheme to get access to my computer's C drive, there would be a way to circumvent their "offer" to "repair" my fully functional, fully protected computer.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

The facebook account that was hacked the email is [redacted] and password is/was [redacted] the hacker changed all of these. The phone number that was attached to the account was [redacted]. The user id for the facebook account is [redacted]. A direct link cannot be provided because...

the hacker deactivated the account. See attached photo.
 
Thanks,

Initial Business Response /* (1000, 5, 2016/01/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused.


Thanks for contacting Facebook,
[redacted]
The...

Facebook Team

Hi,
We appreciate you taking the [redacted]e to contact us, but unfortunately we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to find a solution to this issue:
[redacted]
Thanks,
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: This is the same message they sent the first time! 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2016/01/05) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed reports for each profile I referenced, but most have been apparently ignored since nothing was done.
Final Business Response /* (4000, 10, 2016/01/20) */
Hi [redacted],
According to our records, we have taken the appropriate action in regards to the profiles you have reported.
If you believe a profile was not accurately actioned on, I would suggest sending us another report.
The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are profiles that I am still reporting that you have taken no action on. Such as a timeline named "[redacted]" which I have reported well over a dozen times. As well as [redacted]". Not only are you not doing anything about them being based on fictional characters, you won't even acknowledge they are using fake names. You are doing absolutely nothing.

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards[redacted]
Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I can't log in and find my account...

username or direct URL, but here is my Account ID: [redacted]. This issue needs to be resolved and I need to receive some for of customer credit for what I have had to go through, twice now ($100 ad credit preferred. Also, I need reassurance that this wont happen again. I love the platform when it works, but when I get this many bugs and you disable my account and make it near to impossible to contact support, idk any other way to contact your support team. And in reality, no ad campaign purchaser/customer should have to go through this to get account assistance. It's not fair and it is misleading. Facebook has a top notch company reputation, but that reputation needs to be lived up to and demonstrated, not just talked about.
I will accept your response once you have resolved these issues with my account and with the system.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/04) */
Hi [redacted],
We've asked you to verify your identify because it looks like you may have multiple accounts or may not be using your authentic identity.
If you've already tried to log in to Facebook and followed the instructions, but weren't...

able to verify your identity, please reply to our last correspondence and attach an image of your government-issued photo ID to the message. You can use a scanner or take a photo of your ID.
If you don't have a government-issued photo ID, you can also send us 2 different forms of ID (ex: school ID, credit card) that both show the same name. One of the IDs must also include a photo or date of birth that matches the information on your Facebook profile.
If you don't have an ID that shows the name you use in real life and your photo or date of birth, you can provide 2 forms of ID that show the same name and a government ID that includes a date of birth or photo that matches the information on your profile.
Learn more about the different types of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please note that we won't be able to process your request unless you've submitted an accepted form of ID.
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]
Thanks,The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please refer to the email we sent you through our secure support channel.
Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/19) */
Hi,
To allow me to assist you further, please provide a screenshot of your credit card statement with these charges as well as the first 6 and last 4 digits of the card number.
Please black out any other sensitive information. Once I...

receive this information I'll be able to look into these charges.
As it stands, there are no ad accounts connected to your email address : [redacted]@gmail.com
Thanks,
[redacted]
Ads Payments
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Your account has been permanently disabled for not following the Facebook Community Standards. We will not reactivate it for any reason.
This will be our last email regarding your account. For more information about our policies,...

please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the facebook community standards and I want all my personal photos and messages that are in my facebook account
Final Business Response /* (4000, 9, 2015/04/16) */
Hi,
Your account has been disabled because you violated the Facebook Terms. Facebook disables users who send messages to strangers for dating or business purposes. Content that is hateful, threatening, or attacks an individual or group is not allowed.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/11/18) */
Hi [redacted],
Thanks for reaching out to us. Your account has been disabled for not following Facebook's Advertising Guidelines.
Ad accounts are evaluated for policy compliance and quality of ad content. When accounts have run ads that are not...

policy compliant, they are disabled.
Your account was disabled for running misleading ads that resulted in high negative feedback from people on Facebook. Our goal is to provide the highest quality user experience. We reserve the right to reject any advertising that we deem contrary to these objectives. Similarly, we reserve the right to close an account creating ads contrary to these objectives.
For this reason, if any of your ads have been removed or your ad account has been disabled, we will be unable to reactivate either. We apologize for any inconvenience this may cause. Please consider this decision final.
Thanks for understanding,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time I have found out what is going on and I had to contact the Revdex.com to find out why my ad account has been suspended. If Facebook could have answered my simple question I wouldn't have had to cancel credit cards, place blocks on my bank accounts, contact the TBI internet crimes division for possible identity fraud. this took a lot of time and effort but could have been avoided if Facebook would have simply responded but they chose only to give a boiler plate canned reply. The only reply I've received from Facebook is that there has been suspicious activity on your account. That's it. I went through the exact procedure outlined in their T&C and went through the proper channels to have the ad approved. I ran an anti wrinkle cream and another on how to reverse diabetes. Both ads were reviewed and approved through their ad department. If I had any idea that this ad was having any sort of negative response I would have pulled it immediately. However from my reports within my ad manager I was getting a very positive response. I feel Facebook has been extremely heavy handed and uncaring. People do indeed learn from their mistakes only if you give them a chance to do so. I had no idea I was doing anything wrong. They simply press a button and poof you are cut off from advertising with absolutely zero care on how this affects peoples lives even after they reviewed and approved the ad themselves.
I attended a Facebook event that was put on by them in Nashville Tn. It was $25.00 at the door but they would issue you a $50.00 ad credit. What a great deal, right? So I invited a real estate coworker and paid his way. They issued me 2 $50.00 ad credits but after putting the ad credits into my account and running my Facebook approved ads, I was cut off, disabled ad account with no explanation as of why except Facebook saying that there has been suspicious activity within my account. I have spoken with several other people that attended the event and the exact same thing has happened to them as well. I would like to have my money back because I am now acutely aware now that this is a sneaky way to make money off of people.
At the event the speaker asked the crowd of hundreds of people if anyone has had a pleasurable experience with dealing with Facebook's customer service and only 1 person raised their hand. He chuckled and said he wouldn't ask that question again but then said good news. Facebook is working [redacted] this and are going to be more customer service oriented in the future. Yeah, right...
Facebook required for me to provide a state or government issued ID, which I actually provided two. A passport * a driver license and got very little and vague response from Facebook. I would like to have another chance to run paid ads instead of completely cutting me off all together and let a person learn from their mistakes. I will only stick to running t shirt ads and real estate ads and nothing else.
Final Business Response /* (4000, 9, 2015/11/30) */
Hi [redacted],
Thanks for reaching out to us. Unfortunately there is no further action I can take.
Regards,
[redacted],
Facebook

Initial Business Response /* (1000, 5, 2015/06/10) */
Hi [redacted],
Thanks for contacting the Revdex.com.
Our records indicate that you have written in requesting a large refund due to unauthorized spend, which we have already granted. We have chosen to block payments on the account in order to...

prevent further unauthorized spend. Unfortunately, this decision is final and we're unable to take further action regarding this matter.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate your patience.

I'm sorry for any inconvenience this issue may have caused you. For your confirmation, our records show that you successfully completed the payment in question.
...


However, if you didn't receive the in-game item or currency package you purchased, you'll need contact the developer.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
If the developer isn't able to assist you, please let us know.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team