Facebook

Complaint: [redacted]
I am rejecting this response because: nothing is being done, my...

personal account is locked out for 30 days becaouse of this. I use this account to keep in touch with family around the world including updates on sick family members I cannot communicate with elsewhere. At least bring back my personal account.
Sincerely,
[redacted]

Hi [redacted],
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account....

To learn more about malware, visit: [redacted]
Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Instagram is in compliance with the Children's Online Privacy Protection Act, which requires everyone with an Instagram account to be at least 13 years old.
Because your daughter is not yet 13 years old, this account will be...

deleted. This decision is final and can't be appealed. She can create a new one when she's old enough. Sorry for any inconvenience.
Thanks for contacting Instagram,
[redacted]
The Instagram Team

Hi [redacted]
Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook...

Team

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read all the information on the Facebook community standards, and I would like to know what standard I am being charged with as violating?
[redacted]
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
As previously mentioned, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations.
Unfortunately, we will not reactivate your account for any reason. Additionally, we are unable to provide you with any more information about why the account was disabled due to privacy concerns. I sincerely apologize for any inconvenience this may cause you.
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/12) */
Hi,
Thanks for your reply. At this time, we can't give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to verify your identity
- Sent us documentation that doesn't...

match the name, photo or date of birth listed on this Facebook account
Please respond to our Facebook request and attach a copy of an accepted form of ID. Be sure to cover up any personal information that we don't need to verify your identity (ex: social security number, address, license number).

For a list of the types of ID we accept, please visit the Help Center:
Once we can verify your identity, we can help with this request.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: My account is still disabled. I submitted my ID once again yesterday through the Facebook appeal form. I am attaching my ID in this email.  
My Facebook account is
Name: [redacted]
Username: [redacted]
email: [redacted]
Phone on Account: [redacted]
 
Sincerely,Denise Casas-Guevara

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11683610, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/03) */
I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policies. Please note that you will not be able to advertise on the ad account you've...

written in with. We appreciate your understanding on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just wanted to be able to advertise my business and this I was never aware about and not trying to help or figure out a solution is poor on your part. You should handle your customers better and try to make an effort to best solve the solution the your best ability.
Final Business Response /* (4000, 9, 2015/06/17) */
I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policies. Please note that you will not be able to advertise on the ad account you've written in with. We appreciate your understanding on this matter.
Final Consumer Response /* (4200, 11, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have wrongly disabled my account and don't not care enough about a paying customer to advertise. Well I need my account re enabled for advertising as soon as possible.

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thanks for your message. If you are no longer an admin of a Page and you once held that role, it's possible that another admin removed you from your position as an admin of a Page. Unfortunately, we can't make any changes to a...

Page's administrative privileges.
If you think this Page infringes your intellectual property rights, we can look into removing it from Facebook.
For more information, please visit:
http://www.facebook.com/[redacted]
http://www.facebook.com/legal/copyright.php
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I am unable to claim the Page as my intellectual property, Please remove the page. This is so unfortunate, because we have spent the last 5 years building the following and the loyalty. This is extremely frustrating in a world of tech that you can not, (or will not) help in fixing this.
I have tried everything on Facebook to get this resolved on my own.
I can not believe that there is no way of removing the malicious post and add me as an admin.
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thanks for your message. It looks like you might be reporting that you've lost access to a Page you help manage. Learn why this might have happened and how to report it in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: they haven't resolved the issue. My...

account is still frozen and locked claiming they are verifying it, yet they haven't contacted me in any form to attempt to check the account. They want a link to my Facebook account yet I can't even login to get the link! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I unsuccessfully tri** to resolve the issue via Facebook Help Center. That's why I wrote the complaint to Revdex.com. Unfortunatelly, Facebook team sugesting to return to previous stage and try to deal with unprofessional and poorly train** FB team members. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they want my facebook url. So this is my facebook URL: [redacted]
Please, could you unlock my account? because I've sent my documents a lot of times, months ago and I didn't receive any response.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi [redacted],
Thanks for reaching out. We'd like to investigate your complaint, but we're unable to do so without more information about the Pages you've mentioned. Could you please provide the name of the Pages as well as links to them where...

possible?
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The way that Facebook handles this situation, without warning, greatly affects everyone. By the page abruptly not being available customers/ potential customers lose the convenience of communicating with businesses especially if they are not aware of the like page.
The name of the pages is the same- Reklez Pearland and the links are as follows:
This is the Like Page-
https://www.facebook.com/pages/[redacted]/XXXXXXXXXXXXXXX?sk=timeline
This is what used to be our Friend page-
https://www.facebook.com/pages/[redacted]/XXXXXXXXXXXXXXXX?fref=ts
Thank you for your attention to this matter.
Final Business Response /* (4000, 9, 2015/09/16) */
Thanks for contacting us. We're currently unable to confirm your name. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone...

or one of your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Thanks,**The Faceook Team

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi [redacted],
Thank you for reporting this issue. I am unable to find the album you are referring to. Can you please reply with a link to the album to aid my investigation?
Thanks!
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7,...

2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the Album link:
https://www.facebook.com/media/set/?set=a.XXXXXXXXXXXXXXX&type=1&l=bXXXX...⇄

Complaint: [redacted]I am rejecting this response because:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px 'Courier New'; min-height: 16.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px 'Courier New'}
 
My goodness — this is getting absurd. In my last rejection of Facebook's response I noted "I'm afraid that the Facebook response appears to be a form letter responce because in no way does it address the simple issue I would like resolved."
Thier latest response is THE SAME FORM LETTER RESPONSE as last time except THEY MISSPELLED MY NAME THIS TIME! — I've left a message for [redacted] @ the Revdex.com to help advise what I should do next. But for the record, I am now four weeks into being able to promote my business according to facebook guidelines and under my LEGALLY REGISTERED NAME:  [redacted]Facebook is preventing me from effectively running my business. I await a timely reply.Thank you very much —[redacted]

Complaint: [redacted]I am rejecting this response because: I no longer have access to the account because you disabled it. So I cannot verify what it is. Just close this complaint as there is apparently nothing you can do.Sincerely,[redacted]

Revdex.com:
Sorry, but my account have been lock, so I don't know how to get the URL? I just know the email of account is [redacted] and if you want password, I can give it to you too.
[redacted]