Facebook

Initial Business Response /* (1000, 5, 2015/06/03) */
I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policies. Please note that you will not be able to advertise on the ad account you've...

written in with. We appreciate your understanding on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just wanted to be able to advertise my business and this I was never aware about and not trying to help or figure out a solution is poor on your part. You should handle your customers better and try to make an effort to best solve the solution the your best ability.
Final Business Response /* (4000, 9, 2015/06/17) */
I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policies. Please note that you will not be able to advertise on the ad account you've written in with. We appreciate your understanding on this matter.
Final Consumer Response /* (4200, 11, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have wrongly disabled my account and don't not care enough about a paying customer to advertise. Well I need my account re enabled for advertising as soon as possible.

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read all the information on the Facebook community standards, and I would like to know what standard I am being charged with as violating?
[redacted]
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
As previously mentioned, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations.
Unfortunately, we will not reactivate your account for any reason. Additionally, we are unable to provide you with any more information about why the account was disabled due to privacy concerns. I sincerely apologize for any inconvenience this may cause you.
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I no longer have access to the account because you disabled it. So I cannot verify what it is. Just close this complaint as there is apparently nothing you can do.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate your patience.

I'm sorry for any inconvenience this issue may have caused you. For your confirmation, our records show that you successfully completed the payment in question.
...


However, if you didn't receive the in-game item or currency package you purchased, you'll need contact the developer.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
If the developer isn't able to assist you, please let us know.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi [redacted],
Thanks for reaching out. We'd like to investigate your complaint, but we're unable to do so without more information about the Pages you've mentioned. Could you please provide the name of the Pages as well as links to them where...

possible?
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The way that Facebook handles this situation, without warning, greatly affects everyone. By the page abruptly not being available customers/ potential customers lose the convenience of communicating with businesses especially if they are not aware of the like page.
The name of the pages is the same- Reklez Pearland and the links are as follows:
This is the Like Page-
https://www.facebook.com/pages/[redacted]/XXXXXXXXXXXXXXX?sk=timeline
This is what used to be our Friend page-
https://www.facebook.com/pages/[redacted]/XXXXXXXXXXXXXXXX?fref=ts
Thank you for your attention to this matter.
Final Business Response /* (4000, 9, 2015/09/16) */
Thanks for contacting us. We're currently unable to confirm your name. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.

Thanks,
[redacted]
Community Operations
Facebook

The facebook account that was hacked the email is [redacted] and password is/was [redacted] the hacker changed all of these. The phone number that was attached to the account was [redacted]. The user id for the facebook account is [redacted]. A direct link cannot be provided because...

the hacker deactivated the account. See attached photo.
 
Thanks,

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards[redacted]
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/12) */
Hi,
Thanks for your reply. At this time, we can't give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to verify your identity
- Sent us documentation that doesn't...

match the name, photo or date of birth listed on this Facebook account
Please respond to our Facebook request and attach a copy of an accepted form of ID. Be sure to cover up any personal information that we don't need to verify your identity (ex: social security number, address, license number).

For a list of the types of ID we accept, please visit the Help Center:
Once we can verify your identity, we can help with this request.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/06/10) */
Hi [redacted],
Thanks for contacting the Revdex.com.
Our records indicate that you have written in requesting a large refund due to unauthorized spend, which we have already granted. We have chosen to block payments on the account in order to...

prevent further unauthorized spend. Unfortunately, this decision is final and we're unable to take further action regarding this matter.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because: they haven't resolved the issue. My...

account is still frozen and locked claiming they are verifying it, yet they haven't contacted me in any form to attempt to check the account. They want a link to my Facebook account yet I can't even login to get the link! Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: nothing is being done, my...

personal account is locked out for 30 days becaouse of this. I use this account to keep in touch with family around the world including updates on sick family members I cannot communicate with elsewhere. At least bring back my personal account.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
Hi [redacted],
Thank you for contacting Facebook. This email is our response to your request. You can use our self-service tool to access your data any time, free of charge. Please try to access the self-service tool again:
1. Click the account...

menu at the top right of any Facebook page
2. Choose Account Settings
3. Click the link at the bottom of the page "Download a copy of your Facebook data"
Note: We have several measures in place to ensure the security of your information, and will require you to confirm your identity to complete the process and access your account information.
Your downloaded file may contain sensitive information. You should keep it secure and take precautions when storing, sending or uploading it to any other services.
However, please note that your information provided to you via the self-service tool contains a copy of your Facebook Data, but does not include content that you have already deleted from your Facebook account.
Our specially designed self-service tool has been reviewed by our data protection regulator as our means for providing you access to your information. This is the manner in which you are able to access all of your Facebook data.
Sincerely,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How in the world do you expect me to download ANOTHER copy if you, Facebook, have already deleted my account. I was NEVER informed that I had a time limit to RE-SAVE all of my photos all it said was to download a copy it never told me "you will have a certain amount of time to again save your photos after you already downloaded them". I know that you, Facebook, must still have all of my photos somewhere in your data base, I highly doubt you just erased them. If you did then you need to update your "download a copy of your Facebook data" and actually let people know that it is a waste of time to do the face book data download and just tell them you must manually save all of your stuff. Also you need to set up a support system where they can chat with a human and not get an automated message.
Again I will reiterate:
I want all my pictures sent to me again, please and thank you, do NOT reply again telling me to do a Facebook data download. So either un-delete that Facebook and let me re do the data download or just simply send me my photos that is all I want.
Final Business Response /* (4000, 9, 2015/11/05) */
We are showing that the account tied to the email address you provided is still live on the site and that you are able to login to it.
Unfortunately we can not trouble shoot the problem without more specific information here.
Can you provide a link or email address to the account that you are referring to?
We will then be able to investigate further.
Thank you
The Facebook Team.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11683610, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account....

To learn more about malware, visit: [redacted]
Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because: I run professional anti-virus and anti-malware software on my laptop (the computer in question) and I also use a registry cleaner weekly. All of these are up to date, have scanned my pc, and found nothing amiss. I have also had a professional software developer look through my computer to make certain there is nothing lurking in the corners. In my opinion, a outrageously large data collection system like Facebook's console has no place offering to fish around in my laptop's memory (which allowing them access to "repair" the situation would certainly do. If this were anything other than a scheme to get access to my computer's C drive, there would be a way to circumvent their "offer" to "repair" my fully functional, fully protected computer.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi [redacted],
Thank you for reporting this issue. I am unable to find the album you are referring to. Can you please reply with a link to the album to aid my investigation?
Thanks!
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7,...

2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the Album link:
https://www.facebook.com/media/set/?set=a.XXXXXXXXXXXXXXX&type=1&l=bXXXX...⇄