Facebook

Complaint: [redacted]
I am rejecting this response because: This is the same message they sent the first time! 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/04) */
Hi [redacted],
We've asked you to verify your identify because it looks like you may have multiple accounts or may not be using your authentic identity.
If you've already tried to log in to Facebook and followed the instructions, but weren't...

able to verify your identity, please reply to our last correspondence and attach an image of your government-issued photo ID to the message. You can use a scanner or take a photo of your ID.
If you don't have a government-issued photo ID, you can also send us 2 different forms of ID (ex: school ID, credit card) that both show the same name. One of the IDs must also include a photo or date of birth that matches the information on your Facebook profile.
If you don't have an ID that shows the name you use in real life and your photo or date of birth, you can provide 2 forms of ID that show the same name and a government ID that includes a date of birth or photo that matches the information on your profile.
Learn more about the different types of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please note that we won't be able to process your request unless you've submitted an accepted form of ID.
Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
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My goodness — this is getting absurd. In my last rejection of Facebook's response I noted "I'm afraid that the Facebook response appears to be a form letter responce because in no way does it address the simple issue I would like resolved."
Thier latest response is THE SAME FORM LETTER RESPONSE as last time except THEY MISSPELLED MY NAME THIS TIME! — I've left a message for [redacted] @ the Revdex.com to help advise what I should do next. But for the record, I am now four weeks into being able to promote my business according to facebook guidelines and under my LEGALLY REGISTERED NAME:  [redacted]Facebook is preventing me from effectively running my business. I await a timely reply.Thank you very much —[redacted]

Complaint: [redacted]I am rejecting this response because I unsuccessfully tri** to resolve the issue via Facebook Help Center. That's why I wrote the complaint to Revdex.com. Unfortunatelly, Facebook team sugesting to return to previous stage and try to deal with unprofessional and poorly train** FB team members. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/18) */
Hi [redacted],
Thanks for reaching out to us. Your account has been disabled for not following Facebook's Advertising Guidelines.
Ad accounts are evaluated for policy compliance and quality of ad content. When accounts have run ads that are not...

policy compliant, they are disabled.
Your account was disabled for running misleading ads that resulted in high negative feedback from people on Facebook. Our goal is to provide the highest quality user experience. We reserve the right to reject any advertising that we deem contrary to these objectives. Similarly, we reserve the right to close an account creating ads contrary to these objectives.
For this reason, if any of your ads have been removed or your ad account has been disabled, we will be unable to reactivate either. We apologize for any inconvenience this may cause. Please consider this decision final.
Thanks for understanding,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time I have found out what is going on and I had to contact the Revdex.com to find out why my ad account has been suspended. If Facebook could have answered my simple question I wouldn't have had to cancel credit cards, place blocks on my bank accounts, contact the TBI internet crimes division for possible identity fraud. this took a lot of time and effort but could have been avoided if Facebook would have simply responded but they chose only to give a boiler plate canned reply. The only reply I've received from Facebook is that there has been suspicious activity on your account. That's it. I went through the exact procedure outlined in their T&C and went through the proper channels to have the ad approved. I ran an anti wrinkle cream and another on how to reverse diabetes. Both ads were reviewed and approved through their ad department. If I had any idea that this ad was having any sort of negative response I would have pulled it immediately. However from my reports within my ad manager I was getting a very positive response. I feel Facebook has been extremely heavy handed and uncaring. People do indeed learn from their mistakes only if you give them a chance to do so. I had no idea I was doing anything wrong. They simply press a button and poof you are cut off from advertising with absolutely zero care on how this affects peoples lives even after they reviewed and approved the ad themselves.
I attended a Facebook event that was put on by them in Nashville Tn. It was $25.00 at the door but they would issue you a $50.00 ad credit. What a great deal, right? So I invited a real estate coworker and paid his way. They issued me 2 $50.00 ad credits but after putting the ad credits into my account and running my Facebook approved ads, I was cut off, disabled ad account with no explanation as of why except Facebook saying that there has been suspicious activity within my account. I have spoken with several other people that attended the event and the exact same thing has happened to them as well. I would like to have my money back because I am now acutely aware now that this is a sneaky way to make money off of people.
At the event the speaker asked the crowd of hundreds of people if anyone has had a pleasurable experience with dealing with Facebook's customer service and only 1 person raised their hand. He chuckled and said he wouldn't ask that question again but then said good news. Facebook is working [redacted] this and are going to be more customer service oriented in the future. Yeah, right...
Facebook required for me to provide a state or government issued ID, which I actually provided two. A passport * a driver license and got very little and vague response from Facebook. I would like to have another chance to run paid ads instead of completely cutting me off all together and let a person learn from their mistakes. I will only stick to running t shirt ads and real estate ads and nothing else.
Final Business Response /* (4000, 9, 2015/11/30) */
Hi [redacted],
Thanks for reaching out to us. Unfortunately there is no further action I can take.
Regards,
[redacted],
Facebook

Complaint: [redacted]
Attention Facebook Legal DepartmentI am rejecting this response because: I have tried all of those things. Facebook will not allow me to log in and I have NO ACCESS TO MY FACEBOOK BUSINESS PAGE. I am asking for them to allow me access to delete the page or for them to delete the page.  Facebook customer service is terrible and I have lost control of my business information. My stuff is trademark and copyright as is my business name but I can not get to it to delete the page. Facebook is using my information in violation of US Law since I revoked my consent for them to use well over one month ago.  Please delete the page or allow me access to delete the page.[redacted]   As you can see I have not had access to my page since April 28, 2017Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Complaint: [redacted]The Facebook response obviously was automatically generated and did address my question at all. I already provided all the information requested. I understand Facebook has a global client base, but this is no excuse for disgraceful customer service. 
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I see the changes were made to my Instagram account. I have not had/ chance to review the facebook account yet,  but am sure changes stress made tree as well. 
Thank you!Sincerely, [redacted]

Revdex.com:
I have reviewed and appreciate the response made by the business...

in reference to complaint ID [redacted], and I would like to continue the conversation with Facebook. I would be happy to provide them with all the info they need to help resolve this, beginning with the URL they requested: [redacted]Please let me know how to continue this conversation with Facebook so that we can resolve it and restore my business page to it's ability to advertise properly.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because the one-sentence-response is too vague and avoids addressing the issues raised. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/11/02) */
[redacted],
[redacted] on our Page Operations Team should have reached out to you for the documentation needed to solve the issue. Please continue to correspond with [redacted] through that email thread.
If you have any questions, please let us...

know.
Thank you,
[redacted]
Facebook

Initial Business Response /* (1000, 5, 2015/04/14) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from an unrecognized device. This...

means that only someone with access to your mobile phone or one of your recognized devices (the computers or mobile phones that you've named and saved to your Facebook account) can log in to your account.
If you're having trouble getting into your account:
- Make sure you don't have "private browsing" turned on for your internet browser (ex: Internet Explorer)
- Try logging into your account from one of your recognized devices
- Try requesting a new code
For more information about login approvals and troubleshooting tips visit:
https://www.facebook.com/help/?page=1079
Additionally, we can accept any of the following IDs:
- A government-issued ID that shows your name and date of birth.
- 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile.
- If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
See the different kinds of IDs we accept in our Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi [redacted],
Thank you for your report. I'm sorry you're feeling discouraged. If you are having trouble navigating through Facebook's privacy settings, this Help Center link walks through them, https://www.facebook.com/help/XXXXXXXXXXXXXXX....

This will show you how to control your privacy settings on apps, games, posts, and photos.
If you are considering deactivating or deleting your Facebook profile, this Help Center link addresses the difference between those two actions and what it means for you, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Please visit the Help Center for more information, https://www.facebook.com/help.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasn't asking for your advice Madam. I said delete my page now and forever. Your help region is intrusive, unhelpful and leads me into a loop that never ends. I haven't the time to read your library. It's like you Madam want me to go over the Library of Congress. You Madam can do the work of deleting and forever eliminating that page of mine from your organization (ha! that's a misnomer). Time is on your side Madam since all you have to do is count your money [redacted]
Final Business Response /* (4000, 9, 2015/05/11) */
Hi,
For security reasons, we cannot delete an account on behalf of a user. You must have access to the account in order to delete it from this page, https://www.facebook.com/help/delete_account.
Please review this link if you have any remaining questions, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Thank you,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What's the matter? Don't you know how to use the DELETE key? Is it possible that you Madam would just like to take a peek at my personal information because it thrills you? There is no understandable reason for your reply: using security reasons is lame. Facebook is all over the world showing everybody's underpants and you call your excuse "security". And besides you haven't even consulted anyone above your status to do the job because you are incapable. I am not making it my job to obliviate the page from your community; you and your people caused unauthorized intrusions by not heeding my options which options do not stick and you continued to ignore them. Never send me any emails again. I do not believe you. You like anybody else wanting to make brownie points with the bosses are making excuses and lying. God will get you for this. Trust me. I know Him.

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,
[redacted]
The Facebook Team

(The consumer indicated he/she DID NOT accept the response from the business.)This is the exact response that I have received from Facebook the other 3 times I have tried to contact them. I would like a refund of the money, but I think the only way that will happen is if I can speak with someone at Facebook. I don't think they are even looking at my messages. If they could speak with me and I could explain what our day to day life is with [redacted], I would think they would understand. [redacted] is a wonderful child and we love him immensely, but due to his moderate/severe Autism, when he decides he wants to do something, he will get it done. It isn't that we don't watch him. He is very patient and will wait until we are distracted to do what he feels "he needs" to do. People that are not dealing with an autistic child do not understand. I have changed my password so that he cannot access my Facebook account (he is very sad about that), but I am sure that this will not happen again. As much as we love this child, he has caused a lot of expenses, phones in the toilet and fish tank etc. We just cannot afford this expense. Any help would be greatly appreciated.

Complaint: [redacted]I am rejecting this response because: The bussines want a direct link and...

I can't get a direct link to my account. It appears only this page where I can't do anything since months ago. I've sent my documents a long time ago and I have no answer. My facebook e-mail was :[redacted]Sincerely,[redacted]