FactoryOutletStore

Ordered merchandise from them and they shipped the wrong itemsThey advised that they couldn't send us three items which would correct the error and we had to send the shipping error merchandise backWe asked them for a credit of on the return shipping cost and they stonewalled us after numerous phone tries to get a creditSeems rather ludicrous that we had to pay for their shipping error

Revdex.com:
I GIVE UP WITH TRYING TO RESOLVE THIS ISSUE WITH THIS COMPANY
Sincerely,
***

To Whom This Man Concern,We regret that our customer was not happy with the purchase made with us. After reviewing the complaint along with out notation history I do show that customer purchased a Plantronics Discovery Package - this item is made up of 1) Discoveryand 1)Charger
Pocket 640-70383-01. These items were shipped separately - the headset was shipped via *** on 11/*/and the charger pocket was sent via *** 11/**/14. On 11/**/our Returns Department received the headset for refund and after inspection found no defects with the item - Per customers complaint - the item would not power on as they didnt get the charge pocket yet inorder to make the headset work. Customer was refunded per our Return Policy - less 15% Processing and the actual cost of shipping. We see that the customer finally received the charger pocket and thought that we received the return for the headset and processed an exchange. Customer can return the item for full refund as a courtesy within our 30Days Return period. Customer is responsible for the return postage. No further refund is due this customer at this time.If you have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at ###-###-####.Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused
1em;">Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times and is motivated by stock After reviewing this complaint along with our notation history we do show that we were attempting to work with our customer to solve this issue a full refund has been issued to our customer's Visa Card ending ***If you would like to speak with us directly please feel free to contact our US Based Customer Service Representative at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

FactoryOutletStore.com shipped quickly, but the product they shipped while in the right box was not the product ordered Contacted them by email and talked to one of their live representatives The first solution they offered was contact the manufacturer The second was send it back at my expense, and pay a 15% restocking fee The box the sent in was not a sealed, it was open This company is not interested in customer service

I called *** to inquire about a GPS accessory They did not have it, but offered me a $*** gift card if I would try Smart Shopper and Doctor On Call for days Unfortunately, I went for it The rep, Tom Stanley, told me I would get a confirmation email confirming the details of what was required of me to receive the gift card I never got the email and when I did finally receive a letter from Smart Shopper, My first name on the letter was completely wrong which probably explains why I did not get the email He probably garbaged that as well Finally, frustrated with the whole thing, I called the support number for Smart Shopper, talked with a very nice, young lady there She cancelled both accounts and apologized for my inconvenience The problem is that my credit card was charged a dollar for each account and I had to spend quite a bit of time to get this straightened out with absolutely no benefit to myself except for not getting further charges, hopefully!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]It is obvious to me that the factory outlet store has no intentions of refunding me for the merchandise that I returned to themOn April ** they were supplied the USPS tracking number and sales order number and after repeated correspondence from me they simply ignored meNot till they were contacted by the Revdex.com did they respondTheir response to this is that USPS loss the package contradictory to the evidence that the package was delivered to their place of businessI see no point in continued correspondence with this company as their position on this is and will remain that USPS lost the package
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Would not buy from this store againI ordered a Jabra headset from this site and the zipcode was wrongWhen I called back to correct the issue the agent tried to sell me an extended warranty from their call centerI said no
I checked my email later and it said thank you for getting our extended warranty
This is fraud and I called back and talked to "Luke"(fake made up name from India)
He said manager would call me back

Don't buy from this site unless you are absolutely sure you won't need to return it! Shipping back to them will cost you!!

I ordered GE Refrigerator Water Filters from them The invoice received with the order states that the filters were "GE" However, they were an off brand name Nevertheless I tried one and the water from the refrigerator turned black I tried another with the same result
The filters were delivered a year ago as I ordered them when my supply of filters was growing low Therefore, I did not open the carton until today, nearly a year after delivery
I called them to complain in the hope that they would take responsibility in case my refrigerator has been damaged by these filters and for a refund Their representative stonewalled me? First she told me that GE no longer made these filters and that these were the replacements That is not true I later order replacements directly from GE that have the GE brand name Secondly, she insisted that because it was more than days since delivery I could not get a refund (Each water filter has an estimated life of months and I ordered of them) After I protested, she offered a refund for only of the filters
I asked to speak to a supervisor and was told that none was available so I left my telephone number for a call back None has been received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I placed an orderdays later I get an email saying it is on back order and they will not receive it for 7-days
So before I called to complain I checked on line again and it says in stock
She said if they receive them next week it will be shipped on SaturdayI asked what if you get it on SaturdayShe said then it will be shipped the following Saturday
So I assume they say everything is in stock so you place the order with them and not who really has them in stockI will wait for this because she said it will take up to days for the $to get back to my card

To Whom This Man Concern,As a courtesy we will refund the full purchase price of the order without the need of a return today.If you have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at ###-###-####.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As of today, my bank did not receive the money, yet
thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved However, I think you should continue to examine their business practices as what is displayed on their website is not what they are shipping folks
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this causedAfter reviewing this complaint along with our notation history we show that this order was previously refunded and
canceled.If you have any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Support

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us and sincerely apologize about any issues that may have resulted We show that our customer purchased this item on Sunday 6/**/- the package was shipped out on Monday 6/**/and
delivered on 6/**/15.After reviewing this complaint along with our notation history we show that our customer contacted us on 6/**/to state that the screen of the unit was "bad" and was given directions to return the entire package along with the original packaged for inspection and consequent exchange Customer stated that they had previously mounted parts of the item to their boat and would not be able to send the entire item back as a courtesy we made arrangements to process the inspection without the parts mounted Customer did not make mention they no longer had possession of the Original Packaging Our customer returned the item as directed but without the needed Manufacturer's packaging therefore we were not able to facilitate the exchangeWe apologize that we are not able to take the item back without the original packaging Customer may contact the manufacturer directly as the item carries a One (1) Year Manufacturer's Warranty at ***If you would like to speak with us directly please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

I would double check every fine print prior to placing an orderI ordered water filter which was wrong size, though website confirmed it is right for my refrigeratorWhen I returned it they charged me $refund feeTotal price for item was $I should of simply trashed the item instead of repacking and shipping

To Whom This May Concern,
We regret that we were not able to fill your order within the alloted time frame
The order was completely cancelled and payment voided
If you have any questions please feel free to contact our Customer Relations Department at
###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations