FactoryOutletStore

To Whom This May Concern: We sincerely apologize for the inconvenience that this may have caused you We are here to help you in any way possible but we do see that you have not contacted us since placing the order to alert us of any issues with the itemAfter reviewing the delivery I do see that your local Post Office was having issues delivering the package to you and after attempts returned the merchandise to us and your order was refunded the full purchase price Please contact your card issuing bank to find out exactly when this amount will be placed back into your account If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm Eastern/Standard at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been In order for the Revdex.com to appropriately process your response, you MUST answer the question above I did not get any response from [redacted] about my order on their sightUsally you get a conformation for your orderAnd I did not get any Sincerely, [redacted]

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has causedAs a courtesy we will refund the full purchase price of the item - customer can discard of the itemIf you have any further questions and/or comments please feel free to contact our Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern, We sincerely regret that our customer was not happy with the purchase made with usAfter reviewing this complaint along with our notation history we do show that our customer placed the order using [redacted] CheckOut this checkout option is secure and we are not able to change any information received thru this Check Out We regret the miscommunication that has occurred and would be more than happy to help our customer with any information needed to retrieve the package from the original address received thru the [redacted] Checkout in-order to return for a refund.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

I ordered a product that retails for more than $I paid for expedited shippingToday when I called to get an update on the order, I was told that my product was back ordered and it would MAYBE be shipped out by the end of the weekSince this was supposed to be a birthday present or a Christmas present and now will not make it in time for either, I asked for some kind of credit for the inconvenienceAfter all, this product was listed as available when I ordered itI was offered $That's itWhen I pressed for the refund for my expedited shipping they also agreed to give me back my expedited shipping feesI guess I should have checked here first!

To Whom This May Concern:Again, we sincerely regret that our customer was not happy with the replacement battery purchased with us We do see that our customer was previously refunded the full purchase price of the returned merchandise and understand they are awaiting their credit card statement to confirm.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern, All items have been successfully returned and refunded - please allow to Business Days to receive refund If you would like to discuss this further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department [redacted] Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with usAfter reviewing this complaint along with our notation history we do show that our customer placed the order via our online shopping cart on (after 4pm Eastern) and the order was sent to our warehouse on @ 9am Customer contacted us on (Friday) @ 11:36am to get the tracking number and our Customer Care agent explained the order was already sent to the warehouse and we are awaiting tracking which would be emailed to the customer once available Customer contacted us again on Monday for the tracking - stating she lives in a gated community and needs to know when to expect the package so she can leave the gate open for [redacted] - there was no mention of cancellation.Our warehouse packaged the item on - [redacted] - [redacted] picked 1st scan was on (Monday) and the package was successfully delivered on (Thursday - Business Days) Customer contacted us on to state that she was "not sure if she wanted to keep the item" and was given directions for the return On customer contacted us to ask questions about our Return Policy & Procedures We have since received a Dispute from the customer's credit card company stating customer did not receive the merchandise To date we have not received the item(s) back as a return.We sincerely apologize about any inconvenience that this has caused our customer and will accept the package as a return with all the original packaging within 30Days of the delivery and the order will be refunded the full purchase price If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.US Customer Relations Department

To Whom This May Concern, We sincerely regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was ordered.We further show that our customer contacted us on 10/ [redacted] stating that they were not happy with the way the items looked citing cosmetic issues with the units Customer wanted another shipment of units shipped out that day - our agent explained our Exchange Policy to the customer Customer must return the merchandise for inspection and consequent exchange - customer was not happy Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agentAs a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units Once the items are received and inspected a Manager will contact our customerIf you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesAs a courtesy we have refunded the full purchase price of the item Please feel free to discard the items at your convenience.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

To Whom This May Concern,We regret that you are not happy with the purchase made and as a courtesy have refunded the full purchase price of the item returned.If you would like to discuss this further and/or have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been Here] I had canceled the order a week and a half before ( after waiting almost two weeks )They sent the package without my consent and first charged me 20% restocking fee along with me having to pay $to send back the package that I did not open,order or give them at that time permission to run my card.This is a tricky move for a company to use, I hope this helps other buyers from the same experience I was not unhappy with product, I canceled the product and other shoppers pay action to this or you will lose a lot of money unless you go to the extremes that I had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with usAfter reviewing this complaint along with our notation history - we do show that the customer purchased TomTom GO [redacted] Factory Serviced / Newly Overhauled model Newly Overhauled: A product can be designated as newly overhauled for several reasons, including: It was returned: People might return a product for many different reasonsSometimes they simply don’t understand how to use itOther times it’s because they received a product as a duplicate giftSuch returns may not be sold as "new" and must be sold as newly overhauledIt required repair: Some products require repair of initial defectsRest assured we only sell fully-repaired products that operate as newWhen a product has been returned, it is fully examined by trained techniciansThey evaluate every detail to be sure it meets all performance specificationsIf they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and testedOnly then is it packaged and presented here for purchaseNote: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc On We have not heard back from this customer since.We now understand that the customer intended to get a unit that would work with USB Customer may return the item per our Return Policy and as a courtesy we will refund the full purchase price within to Business Days of the return.If you have any additional questions and/or comment please feel free to contact our US Based Customer Relations Deparment at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved A credit was finally posted to my bank this morning You can cancel the complaint Thank you for your help! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is obviously a computer generated response(3rd) Which shows the FactoryOutletStore's lack of customer care If there was another way I could get this resolved I would I cannot afford the time to call their customer support number and be put on hold for minutes at a time just to be hung up on I would like to know if a human is actually reading these responses or if it goes directly into a automatic response loop and sent back to me If it is a loop the the Revdex.com is not a very effective way to resolve issues between a Company and a consumer with a complaint from a customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not want any contact with themI called several times and was put on very long holdsThey told me they would call yesterday 8/ [redacted] and never did I dont trust that once Revdex.com is not in the picture , they will waffle around the issue againWill only accept my credit card refunded $and when that is done , they can pick up mattress They had plenty of time to call me , answer my calls Even answer emails They d onotOne of their email addresses is not even working August **, I want this resolved so others are aware of this co [redacted] called me yesterday and was nastyI don't want any further phone calls from themThey only want to upgrade the mattress not give me my money backAn upgrade is not a resolution because none of their mattresses are serta so it would not change anythingI need a refund to buy a real serta mattress like all the mattresses are in this house Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history I do see that our customer purchased a Galaxy S(GALAXYS4-BLACK (i9500) in December and we have a 30Day Return period I see that the customer contacted us June to state that the unit was not working - at this point we were to refer the customer to the Manufacturer for assistance with the item as a courtesy we approved the return for an even exchange Once the item was received our technicians looked over the item and found that there was a software issue that we were not able to fix and we returned the entire item to the customer to send to the manufacturer for assistance - UPS tracking [redacted] - package was delivered 7/*/back to the customer Unfortunately, we are not able to process this exchange due to the issues found and highly suggest the customer contact the manufacturer directly for assistance with this matter If you have any questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

Unfortunately that particular item is listed as national backorder – we apologize for the inconvenience Per your request the order was cancelled and refunded back to PayPal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI finally received payment of $from FactoryOutletStore.com although I had to fight every inch of the way Buyer Beware with this concernThank you Revdex.com for your assistance in this matter and this company should be on your no fly list Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of Friday, 8/*/at 11:am, the cord has not arrivedIf it had been shipped on Monday (as the company claims), it should have arrived yesterday if the company used UPS 3-day shipping I called the number provided in the company’s response and retold my story to two different peopleI was put on hold for minutesWhen the rep got back on the phone she said that she could not find a tracking number indicating that the item had been shipped Based on this information I have little confidence that the cord was shipped on Monday, as the company statedI have now spent two weeks trying to get this cord so we can use the equipment The issue remains unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]