FactoryOutletStore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is not accurate, the banner was on their site on the day I purchased it on 115, and Factoryoutletstore statement that it was removed on is falseIn addition, the sales associate is the one who also confirmed the deal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

To Whom This May Concern, We regret that the package has not arrived to your location as of date We do not show that this person attempted to call our Customer Service Center at any point and this order was placed via our online shopping cart As customer stated the package was shipped and notification was sent DHL Tracking # [redacted] shows that the package has not moved customer did not contact us via phone nor DHL to let anyone know that there was an issue with the package We will contact DHL immediately and will work with them to retain our item and will refund this customer the purchase price of the item Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I finally spoke to a [redacted] at Factory Outlet Store ( [redacted] & then [redacted] ) yesterday, they only agreed to refund the exact price of the 2nd item to be returned ($109.95)This was the item that was sent to me months after the order was placed online and canceled hours later-- it NEVER should have been sent to me In addition, I was told in the phone call when I canceled the order on 413, that I would not have to pay for the return shipping of the first item sent to me and that the second item would not be sent at all Therefore, the company should be responsible for the shipping costs of these two items and should refund me the full remaining balance on the order ($157.03) plus the additional cost for the return shipping of the first item as promised ($40.34)I am therefore due an additional refund of $(the amount outstanding after the promised $that the company stated they would refund yesterday) [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Ordered online from [redacted] an LG LGIP-400N batteryPhoto on the website shows all the correct specifications 3.7V 1500mAh 5.6Wh The battery received was an IP-400N - a knock-off - with specs of 3.7V 1150mAh 4.3WhWhen I called customer service to complain, they said the battery was compatibleBut the specs are clearly different and what they showed was a photo of the correct battery on the websiteSo they substituted an inferior product from that shownWhen I told them about the photo, the person continued to respond that it was compatible and that it was the only one they hadThis company is a scam and no one should buy from them

To Whom This May Concern,We sincerely apologize that you are not happy with the purchase made with us and do show that you alerted us to this situationWe also show that we emailed you a PrePaid Label to return the item for inspection and consequent exchange/refund Please use the label to return the merchandise with all the original packaging as directed.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Greetings [redacted] ,We do not have that order number in our system If you are a customer of FactoryOutletStore please provide the correct order number so that we can research the issue.If you have any questions or need help please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you.Customer Relations Department###-###-####

To Whom This May Concern,We regret that you were not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded We will follow up with the customer regarding any questions we may have regarding this complaintAs a courtesy we would like to extend a 10% Discount on your future order with us Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I am unable to track my package with the tracking number provided in this email and I have replaced the battery I originally ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for the situation.After reviewing this complaint along with our notation history we do see that the phone and headset do not match and you also did not retain the Manufacturer's packaging We will have a PrePaid shipping label emailed to you for the return of the [redacted] Headset that does not match and will refund the purchase price LESS THE NO BOX FEE ONLY!If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret the situation that has occurred with this order and show that the order was fully refunded as of 215.We are researching this issue with our warehouse and will continue to monitor this item to ensure our Customer's Satisfaction!If you have any questions and/or comments please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us After reviewing this complaint along with our notation history we sincerely apologize about the inconvenience that this has caused our customer and assure you that the issue was received and is being handled with extreme care and haste After speaking with our customer directly we see that this issue is currently in the process of being corrected with our customers confirmation.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved(I do accept the refund ) but I just checked my bank online STILL not refunded, I underatand that it might take few days to be in the accountWould like to know how many days exactly it takes to be fully refunded? I can attach prove that I still didnt get any refund yet Many thanks for your help, I really appreciate it Sincerely, [redacted] ***

To Whom This May Concern: Thank you for your purchase with us here at the FactoryOutletStore.com We sincerely apologize for the inconvenience that this may have caused youWe understand the situation/error and as a courtesy refunded the full purchase price of the returnPlease contact your card issuing bank to find out exactly when this amount will be placed back into your account We would be more than happy to help in any way that we canplease feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at [redacted] for any assistance needed

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenienceWe show that our customer placed the order on - this is months after the order was placed as well as months outside of our Return Period Our customer did contact us to inquire about the refund of the item on One of our managers attempted to explain to our customer that the return was past our Return Policy.As a courtesy we will refund our customer for the return of the merchandise per our Return Policy The refund will be in the form of a check and will be mailed to our customer's billing address in [redacted] **If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The USPS tracking number clearly shows that the package was received by the factory Outlet StoreThey have had this information for some time and only after being contacted by the Revdex.com have they respondedThey fail to address the high probably that the package got mishandled in their own system In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for your purchase here with us at the FactoryOutletstore.com Unfortunately that particular item went on a Temporary Backorder – we apologize for the inconvenience as the item was to be available the first week in March The Backorder for the item has since been extended by our vendor This order is now cancelled and closed - a refund will be issued in the same form of payment to the customer and would be received within to Business Days We regret that we were not able to fill your order for that particular item If you would like to purchase another item please feel free to contact our Customer Relations Department - Monday thru Friday - 9am to 4pm Eastern/Standard and we will be more than happy to further assist you with your purchase and delivery time frame

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused After reviewing this complaint along with our notation history we show that our customer purchased the item successfully shipped: Uniden UDRC- Portable Weather Proof Camera The original proof of purchase was emailed to our customer at [redacted] before the order was shipped We understand that our customer does not want that item and intended on purchasing the Uniden UDRC- we do not list nor carry this item on our website - [redacted] We do have the UDRC14, the UDRCas well as the UDRC34HD listedWhile we sincerely apologize that our customer's item was mishandled by our delivery agent we show that the address on the original proof of purchase as: [redacted] Per our Return Policy customer is responsible for the return of unwanted merchandise (exerts): "At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund." "Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstances." "Please include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase." We here at the FactoryOutletStore pride ourselves in excellent customer service, as a courtesy we will refund the full price of the item once successfully returned by our customer and fully inspected If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and have refunded the full purchase price of the item back to the original source of collections.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for your purchase with us at FactoryOutletStore We regret that our carrier of choice damaged the package and the investigation has taken longer than usual to complete.Upon reviewing your order we do show that the investigation is still ongoing and as a courtesy will refund the full purchase price of the damaged item today.Please contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### if you are not able to view your refund within the next to Business Days