FactoryOutletStore

Revdex.com PLEASE REVIEW NO FURTHER REFUND IS DUE AT THIS TIME

To Whom This May Concern,We regret that our customer was unhappy with the purchase made with us via our online shopping cart After reviewing this complaint along with our notation history we show that our Customer placed this order on Customer paid $for our internal expedited processing and the package was given to [redacted] the same day with tracking number [redacted] : - June **, , 8:pm Arrived at [redacted] Destination Facility [redacted] ** *** The package arrived at the [redacted] Facility in [redacted] to be sorted and then delivered to the customer by their local Post Person therefore the package is still in transit and should be delivered within the week.The customer contacted us on very irate that the package did not arrive yet (four (4) Business days after it was dispatched) - misread the tracking information stating that the package was delivered in NJ and she is in NY then insisted on speaking to a Supervisor Speaking to the Supervisor customer demanded FREE Overnight Shipping of a new order - when this was denied customer stressed speaking to someone in a higher position Customer threatened stated that she would "blog" badly about our company as well as contact this Revdex.com.In an effort to appease the customer our Supervisor went ahead and shipped a FREE order for the battery out to the customer on - [redacted] AND also gave the customer a refund of the $for the shipping As a courtesy customer may keep both batteries as the 1st shipment should arrive shortly and the 2nd will arrive wthin a week Customer can also feel free to return both for full refund to their account While we understand that we are not able to make everyone happy we indeed tried in this caseIf you have any questions and/or comments regarding this case please feel free to contact our US Based Customer Relations Department at ###-###-#### Eastern/Standard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]This is not true The phones DID NOT work properly as they continuously tried to connect to our cell phones, and would not stop We also have and the phone company (Panasonic) told me that there could be a conflict that would not let the phones perform properly IN ADDITION, On two occasions, I was TOLD by a woman who would not give me her name that they could not print me out a 'return' label, BUT THAT THEY WOULD REIMBURSE ME FOR MY RETURN SHIPPING,which is why I sent the USPS receipt to them The phones wouldn't function here, and I cant believe they tried them out and tested them I think they are lying, AGAIN!!!! Thank you [redacted] PS Judging by the number of Revdex.com complaints to your agency, these people are NOT reputable or HONEST!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Jeremy [redacted]

To Whom This May Concern, We regret that our customer is not happy with the purchase made with us and sincerely regret the inconvenience that this caused After reviewing this complaint along with our notation history we do show that our customer purchased a refurbished item with us and our stock has depleted - we are no longer able to source this item We contacted our customer to alert them of the issue and offered him the option of purchasing the Brand New unit of the same model along with a $courtesy discount the Brand New unit is $more than the Refurbished unit our customer purchased ($more with our internal courtesy discount), our customer declined this option We have since refunded the full purchase price of the order back to our customer and have successfully closed this order The courtesy offer still remains should our customer choose to acceptIf you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern;We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We do show that the item was previously returned and refunded the full purchase of the order Unfortunately, we are not able to refund more than collectedIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.Thank you for your purchase with us here at the FactoryOutletStore.comWe sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing this on our website as well as on the Customer Proof of Purchase Customer has Days to return any unwanted items for a refund per our Return PolicyIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern, Thank you for your purchase with us here at the FactoryOutletStore.com We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the items ordered were replacements - replacements for the original Please review the customer's proof of purchase customer purchased "Replacement Batteries" for his Samsung phone and not the actual Samsung battery Customer purchased both items via our online shopping cart that advertises the items as replacements Customer returned the merchandise and was refunded the full purchase price of the return No further refund is due this customer If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern, We regret that you were not happy with the purchase made with us Please return the merchandise using a traceable method so that you can see when we received the item back to our warehouse Please do NOT use USPS Once the item is received we will issue a refund back to the original source of collection we do understand that the account is closed and further understand that the issuing bank will forward the funds to the new account as we are not able to refund outside of the original source of collection If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us as we do show only ONE charge to her [redacted] ending *** We sincerely apologize that the customer assumes her call to us was purposely disconnected and researched that issue to find no record of any of our Customer Care agents disconnecting this customer On we do show that the customer spoke with one of our Agents and per the agents call notes:"Customer called in saying that she wants to know the charge information informed the same to custCust said that she can see the same charge twiceInformed customer that we have charged oncecustomer was not happy and said will report to the police and hung up the call."No further charges or refunds are due on this order as it was successfully charged once and shipped once on We suggest that the customer contact their bank directly to inquire about the double charge and can give them our contact information if the need should arise.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern, We regret that our customer is not happy with the purchase made with us Per our website as well as the customer's proof of purchase we show that the item is a Replacement Battery For: X284G Customer may return the item for refund and as a courtesy we will refund the full purchase price of the item Furthermore, we have not received any calls and/or emails from this customer regarding any problems with the order/item If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

Greetings, We understand you have no need for the order and will refund your account today We will work with DHL to have the package returned to us Customer Relations Department

To Whom This May Concern, We regret that we were not able to make this customer one of our satisfied customers As a courtesy we refunded the full purchase price of the return once the item was successfully received and fully inspected If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we show that this customer placed this order on via our online shopping cart and have not contacted us since placing that order.We show that the package was successfully delivered but was not returned Customer may contact us directly at ###-###-#### with the Return Tracking number and we will help as much as possible: Return Policy 30-Day Money Back GuaranteeWe want you to be happy with your purchase from FactoryOutletStore.comWe strive to provide our customers with the highest level of service possibleFrom first visit to order delivery, we want you to be completely satisfied with your experience You may return or exchange most merchandise for a refund within 30-Days from date of purchase Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.comFor any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistanceAt FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refundFactory Serviced items are exchangeable for a replacement of the same model on defective items only within Days from date of purchaseBulk Packaged items have a Day EXCHANGE ONLY Warranty from date of purchaseCustomer should NOT contact the manufacturer for ANY reason associated with these productsAll returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.emissing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.)Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstancesWe will not accept items back unless they are returned with the manufacturer's original packagingFactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipmentNOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and belowPlease include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, Thank you very much for your assistance in this matter I finally recieved an email response from Factory Outlet Store today (see attached) with a tracking number, BUT no shipping label They need to email the actual label I can place on the box, instead of just the tracking number Thank you Sincerely, ***

We apologize for the inconvenience that this situation may have caused you As one of the Premier Online Retailers our goal is to have as many happy customers as possible We pride ourselves in being able to fill over 98% of all orders we receive in a timely fashion and try our best to be on guard for fraud After reading this complaint and looking into why your order was cancelled we do see that the order was being shipped to a different shipping address than the billing information you provided when placing your order via our online shopping cart Due to high fraud on specific SKU we require that our customers either place the shipping address as an alternative billing address or ship to the billing address I further see that the customer was asked to sign the Authorization Form that gives us permission to ship to another address different from the billing and proves that the customer is indeed the Card Holder Customer refused on several occasions and therefore the order was cancelled and closed We would be more than happy to help in any way that we can with your purchase please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Here is my order number that they said they do not have # [redacted] I also have included a screen shot of the item I orderedYou can see that it is a Whirlpool brand filterI order a brand name filter and they did a bait and switch and sent me a generic filterI have tried to contact them for my money back or the correct filter, but have not heard from them on what they will for to correct this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern, We sincerely apologize for the situation We've shipped you a replacement cord today so you should be receiving your items soon! In the meantime, please contact our US Based Customer Service Department at ###-###-#### if there’s anything else we can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The tracking number is from July so the [redacted] no longer keeps it When I disputed your charges with my [redacted] representative at the time of the incident they were able to confirm through the [redacted] that I returned the package on July * Please don't try to make as issue of that since that is clearly not the subject at hand I have the receipt from [redacted] and I'm sure with little effort they could confirm what I am telling you NOW, the real subject here is your refusal to honor your return policy! I purchased this item through you so it is without doubt YOUR resposibility to accept the damaged item for a refund and YOU can take it up with the manufacaturer That is NOT MY RESPONSIBILITY but yours I'm asking you to do the right thing and give me my refund I will gladly sent you back the defective item that you took $for as it has never been any use to me Thank you for taking my money I worked very hard for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern; We regret that issues you are experiencing with the Returned Item We will research the issue immediately and have your item shipped to you today If you have any questions please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department