FactoryOutletStore

Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit cardI wishfor this case to remain open until that time.Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit cardI wishfor this case to remain open until that time.Revdex.com: I will accept their offer, but only agree to close this case after, but not before I have received a complete refund for my purchase and it has been applied back to my credit cardI wish for this case to remain open until that time.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me and the matter will be resolved after my refund has beengiven and posted to my credit card.Sincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that thisresolution is satisfactory to me and the matter has not been resolved until refund has beengiven.Sincerely, [redacted]

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us here at the [redacted] Our customer placed separate orders and did an exchange on one of the orders The first order was previously refunded the full purchase price on and the 2nd order was successfully exchanged on No further refund/charges are due on either of the orders placed We do not send our customer's receipts in the box with the item - it is emailed to our customer directly - we have since re-emailed a copy of the order receipt for both orders to the customer's email address on file If you have any further questions and/or concerns please feel free to contact our Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

We understand that there may be a language barrier currently We spoke with your Card Company and have explained the issue resulting with this order Unfortunately, we are not able to take the item back as it will be unsanitary As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return This order is now considered closed and fully refundedCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had filed a complaint on May ***, or there about, Against Factory outlet LLCReluctantly, I agreed to this company's agreement that they were going to refund my money, obviously just to get me off their back and get the case closed through Revdex.comI am yet to see the refund to be credited back to the card My question is, how was the money refunded,? When was it refunded? Did they send me a confirmation Email? Thank you for your assistance in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already contact the customer service department before I complained to Revdex.com I already gave them the USPS tracking number and asked them to check it, they refused to do anything but hide behind the company policy The status of the package was clearly marked "DELIVERED" in the USPS web site That means the company already received the package but was misplaced by your employee Their argument was the package was delivered to " [redacted] ***" only USPS will not just delivered to a post office with zip *** They only marked "DELIVERED" because items were delivered to the stated address p.stracking number is: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although FactoryOutletStores still do not offer to pay for return shipping I find that this resolution is satisfactory to me and the matter has been resolved Thank you so much for your help and serviceIf only the company had taken upon themselves to actually respond in this fashion on my initial contacts to them much aggravation on both sides could have been avoidedAmazing what can be achieved when people actually communicate! Sincerely, [redacted]

I needed Travel Pro suitcases Went to Factory Outlet store website I needed the wheel spinner type case Selected what I thought was the appropriate case and on the order page there was a video on what I was going to purchase The video showed the case to be a spinner type with wheels, so I placed my order The cases were on back order, but as I did not need them immediately, this was not a problem The case were finally delivered telling her that the video on the order page showed the case to have wheels I believe this to be a case of product description by Factory Outlet store I had another back pack case on order with them that was had also been back order for over weeks that I canceled Based on my customer experience with Factory Outlet my recommendation to any future possible customers wanting to use them would be to STAY WELL CLEAR You might save a couple of bucks, but because there customer service sucks and it takes so long getting issues resolved are the savings worthwhile??? I do not think so

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved A refund of $was deposited to my credit card on 6/*/15.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted] .Sincerely, [redacted] ***

To Whom This May Concern, Customer is currently being investigated due to a FRAUD PURCHASE and due to the sensitivity of the issue must contact us directly at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard Customer Relations Department

To Whom This May Concern,We regret the situation that has occurred with this order and show that the order was fully refunded as of 215.We are researching this issue with our warehouse and will continue to monitor this item to ensure our Customer's Satisfaction!If you have any questions and/or comments please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you you for your prompt responseHow will the money will be refunded?

To Whom This May Concern, We regret that our customer is not happy with the purchase made with us After reviewing the complaint made by our customer as well as the notation history we do show that the customer did receive exactly what was ordered without any items missing Customer did not purchase the [redacted] and that item was not included in our package We will review our website for any misinformation and fix if the need arise we would also offer a discount on the item should the customer choose to purchase If you have any further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department ***Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT***

Thank you for your purchase with us here at the FactoryOutletStore.com We sincerely apologize for the inconvenience that this may have caused youWe fill orders by SKU received and our records show that we filled the correct SKU on your order Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs For a refund you would have to return the merchandise to us for inspection and consequent refund to your account we would be more than happy to provide a full refund as a courtesy once the item is returned per our Return Policy If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.”

To Whom This May Concern,Again we sincerely apologize for the inconvenience that this caused you and fully appreciate this comment our phone number is listed on the top of every page on our website incase our customers have any questions about any of the items we carry Customer may return any item for any reason within the first 30Days of receipt and we understand that the customer chooses to retain the item As a courtesy we would like to extend a 10% discount on any future item customer would like to purchase.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern, We regret that the customer is not happy with the purchase made with us and see that they are returning the item as they do not like the functionality Our Return Policy is listed on the website where the customer placed this order and also on the order invoice that says: "Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc." If this customer was already told to return the merchandise and they would be refunded the full purchase price of the order then this complaint was already taken care of If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department ###-###-####

To Whom This May Concern, We regret that our customer is not happy with the purchase made with us after reviewing the complaint along with the notation history I do see that the customer placed the order via our online shopping cart with the incorrect Shipping Address Customer contacted us to get the package re-routed to the correct address and we contacted UPS to attempt to have the package rerouted This package ended up being Returned To Sender due to UPS not being able to reroute the package and we reshipped the merchandise to the customer using UPS Tracking [redacted] We are here to help in any way that we can and hope that our customer is happy with the merchandise ordered If you would like to discuss this further please feel free to contact our Customer Relations Department at 646-367-Monday thru Friday 9am to 4pm Eastern/Standard

We hold different billing and shipping to a very high fraud screening and regret that you felt it was a waste of your time We hear everything our customers complain about and make decisions that are best suited not only for us but for the 1000s of orders we review daily We are not here to argue with our customer but explain why something was done and apologize for the issues you experience because of the situation We would be more than happy to help in any way that we can with your purchase please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this causedAfter reviewing this complaint along with our notation history we do show that we previously spoke with our customer and the order was fully refunded.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations

To Whom This May Concern, We regret the situation that has occurred with this order As a result we have fully refunded this order and will continue to work with our warehouse to settle the issue If you have any question please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department