FactoryOutletStore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom This May ConcernWe regret that our customer is not happy with the order placed with us via our online shopping cart.We do show that our Return Policy is stated on the website and also on the customer's receipt reviewing:Returns for Exchange (day exchange period with no restocking fee) – The following conditions must be met in order to have an approved RMA for Exchange1) The phone must be returned back with all original manufacturers packaging including all inner packaging that is custom to each phone2) Manufacturers packaging must be intact and not be crushed, ripped or defaced by tape, writing on the outside or inside packaging, etc3) All phone accessories that were part of the original contents included with the phone (battery, headphones, charger, USB cables, etc.) must be included with the returned phone 4) Phone and included accessories must not be damaged due to misuse, abuse or neglect (ie, water damage, dents, cracks, scratches, etc.) 5) Barcodes and serial numbers are to be intact and not scratched, scuffed or removed on the outside packaging and device On our website we further state:Manufacturer Warranty & Warranty Repair The manufacturer warranty time period for your device and all unlocked cell phones sold by FactoryOutletStore.com are clearly stated on each item’s product description pagePlease ensure that you have carefully read the warranty time period for your deviceWarranty periods and device origins vary dependent on the country of origin where your device was manufacturedWarranty may not be covered domestically or directly by the manufacturer based on country of originFactoryOutletStore will assist in routing you in the right direction to a certified US warranty repair centerAgain, all brand new factory unlocked cell phone warranties differ depending on the phone model and/or country where the phone was manufacturedManufacturer Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, abconditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of phone unit in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by manufacturer (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by manufacturer (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the phone unitIf a phone purchased from FactoryOutletStore.com is still under warranty and in need of warranty repair due to mechanical faults or failures that were not caused by the device owner, please contact us at ###-###-####Our trained professionals will gather all the information required to assess your warranty repair requestPlease prepare in advance and be ready to provide your phone model, IMEI number, Serial Number and a brief explanation of the problems you are encounteringIf approved, a representative may then provide you with instructions on contacting the warranty repair center directly for further assessment of the repair service required of your defective itemIn most cases, you will be instructed to send the item directly back to the service facility, not to FactoryOutletStoreFor all warranty repairs, the service center will provide you with a unique RMA and shipping addressCustomer is responsible for all shipping costsPlease be sure to provide your FactoryOutletStore.com sales receipt or proof of sale showing original date of purchase when sending to the authorized warranty repair centerIf it is determined by the repair center that the item is not covered under the warranty (such as water damage) an "out of warranty" price quote will be provided by the repair centerYou will have the option to proceed with paying the fees for those repairs or have unit shipped back to you as it was receivedLastly, when shipping package to the warranty repair center, ONLY the unit will be acceptedNO Boxes and/or accessories such as battery, battery door, chargers, headsets, etcIf the device is sent with these items, the warranty repair center does not assume responsibilityIt is also recommended that you backup your device as data recover is not part of the repair processas well as What warranty comes with International Model phones? Unless otherwise specified, International Model phones will not come with a warranty from the manufacturer that can be serviced in the United StatesInternational Models can only be serviced in the phones country of original from Samsung factoryIn order to best protect yourself, we recommend purchasing a warranty at the time of purchase, which can be selected during the checkout process.Unfortunately, non of the warranties offered on the Cell Phones cover water damaged units and is listed on our website where Customer placed the order.If you would like to discuss this case any further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard.Customer Relations Department

Purchased a three pack of refrigerator water filtersThe first one I installed leakedCalled and was told to return it at my expenseIt was returned and I received creditInstalled the second one and it did not leakBeing a six month item, I installed the third one after six months and sure enough it leakedContacted vendor and was told there is no warranty after daysSeems unethical to sell a product that they know will be out of warranty when used without informing the customer of the warranty shortcomings in advance

When I ordered two remote collars from this company, paid for what they called priority shipping and they processed my payment and orderThe following day they notified me near the end of the business day that one item is not available and was discontinued, saying they could substitute a newer higher priced itemThen I emailed back saying I would not pay a higher price and that they should have indicated the item was out of stock during the ordering process Then I received a custservice phone call saying they would substitute the newer item for the same priceI appreciated this amends and agreed to accept the substituted item I paid for priority shipping only to find out it's there's little advantage over the free same day shipping they offered on all orders at the time, except they supposedly pick the items first? No big advantage to their priority shipping here and I feel their use of the term is misleadingCome to find out, they also split my order up and didn't bother to notify me of thisI understand this can happen, but the customer should at least be made aware of itThe one collar they supposedly had in stock all along, wasn't even shipped until days after the order was placed, despite paying for the priority shippingThe customer service agent said it was because they came from two different warehouses and I should have been notified of the split shipmentThat should matter if you say you are shipping same day right, and have the item? After I called to find out where it was, then they sent me the billing and shipping informationHe refunded the $for priority shipping, which I cared less about than getting the items on time I needed these items for a client appointment and because of their poor communication, shipping delays and negligence, I had to cancel my appointment with my clientHad they been upfront about their inventory and shipping delays, I would have been able to obtain the items from another vendor in a timely mannerI asked the agent if he could at least overnight the 2nd collar to me, which he said he couldn'tI feel that's the least they could do to compensate for all the problemsI own my own business and was looking for a supplier, but I don't think it will be them, if this is the best they can doGood prices doesn't make up for poor business practices

Ordered a New Garmin Cadence and speed sensorThe cadence sensor was bad, so I sent everything back at shipping cost to myselfI wrote that I wanted a replacementInstead, I was told they would refund me and told to reorderWhen I checked my credit card statement, I was deducted $for no reasonIf they sent me another replacement as I had asked they would have not charged me a "restocking fee"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I accept that I was charged for the item in question, but I did NOT order the item in question, I ordered a less expensive item I was instructed to mail back one of the expansion handsets for credit I returned one expansion handset and am requesting refund of $for the returned portion OR return to me of the handset that I mailed back to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Bought a rather expensive refurbished phone systemThey provided the wrong phone cords (Should have been RJinstead of RJjacks)Customer service was polite but had no clue about customer service....They refused to correct their errorHere were their options: I buy correct ones from their website ($+ shipping!) Return the entire order for replacement - I pay for shipping on rather large box! Tried to have me call phones manufacturer (Polycom), as if they would handle their error Stay away from these guys

To Whom This May Concern; We regret that our customer was not happy with the order placed with us here at the [redacted] and sincerely apologize about the inconvenience that this has causedUnfortunately, the item purchased went on a Temporary Backorder beyond our control and regret that the item is not available The Backorder on the item has since been extended – regrettably we explained the situation to our customer on Our records show that our customer opted to keep the order with us in anticipation for our replacement stock Again, we sincerely regret this situation and will express process our customer's order as soon as the item is availableIf you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assistCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is semi-satisfactory to me and the matter has been semi-resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I want the 15% fee waiver in writing as the person I spoke to mentioned he would do He sent a form for me to check that says a 15% fee would occur.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] %

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the MBluetooth headset that is replaced with the MHeadset and has since been upgraded to the M The Mis no longer being manufacturer and customer was given the upgraded model for the same price We understand the customer did not want the upgrade and returned the item Customer was previously refunded the full purchase price of the return and the order has been closed.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern, We sincerely apologize that our customer is not happy with the purchase made with us After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there was a warehouse shipment issue We regret that this issue was not handled correctly the first time and will have [redacted] out to pick up both items within to hoursOnce both items have been received and inspected we will issue a full refund to our customerIf you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern, We show that the return is on its way back to us currently: Scheduled Delivery: Monday, 11/09/2015, By End of Day Once the item has been successfully returned and inspected we will be able to issue a refund to our customer's [redacted] used in the purchase as previously agreed on 10/29/ We sincerely apologize about this issue and show that we have previously taken action to solve this situation as soon as possible If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department ***WE ARE RESPONDING TO THIS COMPLAINT TO BE COMPLAINT PLEASE NOT THAT THIS WILL REMAIN OPEN UNTIL REFUNDED THIS MESSAGE WILL REPEAT IF IT COMES BACK BEFORE THAT TIME***

Greetings [redacted] ,We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on and that we had no communication with you before the package delivery was refused.Your order was successfully refused/returned and refunded per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a 15% restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error" Due to the circumstances your order was successfully refunded per our Return Policy If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-#### [redacted]

Thank you for your purchase with us here at the FactoryOutletStore.com We sincerely apologize for the inconvenience that this may have caused youWe fill orders by SKU received and our records show that we filled the correct SKU on your order Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs For a refund you would have to return the merchandise to us for inspection and consequent refund to your account we would be more than happy to provide a full refund as a courtesy once the item is returned per our Return Policy If you have any questions please feel free to contact our Customer Relations Department -Monday thru Friday - between the hours of 9am and 4pm Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.”

Per desired settlement as well as speaking with our customer, as agreed, the check # [redacted] was previously mailed to [redacted] on Please allow sufficient time for the check to arrive If you have further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have no idea what they are trying to say I returned the razor to where I was told to and it was delivered to that address If they are not Braun, then they are misrepresenting themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for shipping the wrong item to you and acknowledge the mistakeWe will be shipping out your replacement order per your exact specifications as soon as possibleWe will continue to honor the pricing, and as a courtesy we ask you keep the Lenovo 4X80F& Lenovo LEN-4X80Hfor the inconvenience We have scheduled a [redacted] pick up to retrieve the incorrect laptopOnce all items are successfully returned and inspected we will process your exchange We sincerely apologize about this issue and have contacted the Manufacturer directly regarding this issue for our records and have update our advertising as neededIt was a pleasure assisting you and resolving your claimIf you have any further questions feel free to contact us directly ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardThank you for your feedback and again, we apologize for the error

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ABSOLUTELY FASLSE I HAVE SENT OVER EMAILS AND NO RESPONDS FROM THIS SCAMMERS AND CALLED AND SPOKEN TO THEIR [redacted] AND ALSO THE SAME I DONT WANT THIS PIECE IF GARBAGE AND WONT PAY TO RETURN IT MY SELF THE JUNK BOX IS UNOPEN ONTOP OF IT I HAVE BEEN READING ONLINE WITH ALL THE COMPLAINTS JUST LIKE MINE THAT THIS SCAMMERS WANT A 15% RESTOCKING FEE??? A FEE FOR WHAT??? FOR SENDING A CANCEL ORDER DAYS AFTER IT WAS CANCELED??? SO SHOW ME HOW YOU HAVE TRIED TO WORK WITH ME SCAMMERS????????? SEND ME PROOF OF EMAILS ????? OR ANY OTHER CONTACT EFFORTS! THEY SHOULD BE SHUT DOWN, I HAVE ALSO SENT A COMPLAINT TO THE FTC REGARDING THEIR PRACTICES AND WILL FILE COMPLAINTS ON ANY ONLINE WESITE I CAN ABOUT THIS SCAMMERS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did NOT refund the full purchase price as they stated My refund was partial....$short...and that was after I paid $to return it to them In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] *