FactoryOutletStore

To Whom This May Concern, [redacted] has stated that the package was successfully delivered As a courtesy we will refund the full purchase price of the orderCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The pen they sent does not work with my computer at all (Picture is attached) I have a video showing that it does not work as well (but could not upload it) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

To Whom This May Concern, We regret that you were having issues with your return and do see the tracking progress with delivery status Unfortunately, we do not show that the item was returned by USPS as of yet and will contact them to start a Missing Package Investigation /> Once the package is located we will issue a refund on the account If we are not able to find the package then you will have to contact USPS to start a Claim for Lost Package Hope this helps If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ***, Here is proof that they received my returned item; however, I have not received my correct phone they promised to send-------- Original Message -------- [redacted] -- Aloha,David C [redacted] General Manager Cobblestone Inn and Suites Hotel [redacted] (P) ###-###-#### (F) ###-###-####(C) ###-###-#### [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We regret that our customer is not happy with the replacement item purchased with us and as a courtesy have refunded the full purchase price of the item.If you have any questions and/or comments please feel free to contact our US Based Customer Relations... Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

We sincerely apologize for the inconvenience that this may have caused you Your return was processed on 3/*/back to the original source of charge Please contact your card issuing bank to find out exactly when this amount will be placed back into your account We would be more than happy to help in any way that we can on your future purchase please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern: We regret that our customer was not happy with the purchase made with us and as a courtesy we have refunded the customer $today [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The customer service again, was lie to me and told me you can return on our cost , and full refund, I am not asking to full refund but also a paid postage, they misleading me just to place my ordersother wise I don't care about if cheaper or expensive, I was asking about the deference between varies models in the marketing, this is misleading! And I make my statement clear they are lier! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On October **, 2014, I called the company back after being told on that there was no supervisor on dutyI spoke with [redacted] who listened to my explanation and assured me that I would be credited THE FULL PURCHASE priceWhen I asked [redacted] for his operator # or his last name, he told me that he was the "Only [redacted] that worked for the company." I explained to him that the restocking fee was a lot of money for my family and I and he stated that my account would be credited upon reciept of the returned productI thanked him and believed that this was what was going to be doneI believe that their phone calls may be recorded and I would ask if they are, that the call be reviewedI have already sent the product back to the companyI just want them to honor what I was told on the telephone [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We sincerely apologize that we are not able to refund more than collected This order was previously refunded the full purchase price

I recent purchased a GPS navigation system fory trucking company and was informed it would ship within to daysI placed my order on the [redacted] of March and still have not received my itemI called the number several times each day and received lie after lie that it had been shippedAfter calling again today which is the [redacted] a technician stated it had not yet been shippedI asked to speak with a manager three times during this process on separate days and never received a call back or a resolutionThis company has cost me hundreds of dollars each day that my truck is not on the roadDo not order from this company because all you will get is the run around and lied to

To Whom This Concern: We regret that situation with this package being damaged and returned The customer's paypal account will be refunded within the next Business days [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not true, I contacted by phone and called two different numbers and talked to two different people to get this order canceled and was told that it could not be canceledI had to call twice and send an e-mail requesting a treacking numberThe tracking number was not given to me until I finally filed a dispute with my credit card company [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-(12-Pack) Portable Replacement Filters via our online shopping cart and was shipped successfully These are replacements of the original item.Our customer contacted us on to state that he would like to exchange the return with another item completely - the 24pk of the ZRReplacement Filters Customer was emailed directions to return the merchandise but did not have a printer he wanted the information mailed Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy As a courtesy we will refund the full purchase price of the return today If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:Thank you for ordering with us here at the FactoryOutletStore We apologize for the inconvenience that this has caused you as we do not process return fees on returned merchandise that are defective All other returns are subjected to return processing charges per our Return Policy listed ont he website where the order was placed.We sincerely regret that the item you received was not acceptable and will make arrangements for the safe return of the item today.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you

To Whom This May Concern, We do see that we have an order that was placed on If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Bought replacement cordless phone battery from this company and they sent the wrong model batt that does not work with my phone I emailed asking that they send what I ordered and you'd think they'd figure, oops, our mistake and the battery you ordered is on the way Nope Instead, I received a form letter email that included a complicated return policy requiring more effort than the battery is worth So will chalk it up to "got me" but will never buy anything from them again and strongly recommend that anyone considering buying from them go elsewhere Sure their prices are cheap but buying from them is a gamble that you'll actually receive what you order

Ordered luggage and the website said it was instock I needed it in a rush so I paid for day shipping Site stated that it would arrive at my houe on [redacted] *** I called on Jan [redacted] and a rep name "rick" siad it was back ordered and sent out on the *** I stated that the website did not state that and I want my money back for the two day shipping Said he would have a manager call me back I said no let em talk to him now Rick claimed there were too many calls in que to the manager (now I know why) and he was unable to put me on hold and that I would have to wait for a call back Customer service is the worst Do not buy from this site