FactoryOutletStore

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience We show that our customer purchased a battery with us September per our online shopping card:"The Replacement Battery for [redacted] (Single Pack) has many exciting features for users of all typesYou can extend the lifetime of your Replacement Battery for [redacted] (Single Pack) with the purchase of a FactoryOutletStore Extended WarrantyThe Replacement Battery for Makita BL(Single Pack) is sold as a Brand New Unopened Item" We show that our customer contacted us January to state that they were experiencing an issue with the item Per our Return Policy: Return Policy Brand New items may be returned or exchanged within Days from date of purchaseWe understand the situation, as a courtesy we will be happy to exchange the item for a replacement please return the item with all the original packaging to : [redacted] ** [redacted] Once the item is returned and successfully inspected a replacement will be sent to our customer If you have any questions and/or would like to speak to us directly, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern, We regret that you were not happy with the order made with us and sincerely apologize for the inconvenience that this has causedAfter reviewing this complaint along with our notation history we do show that our warehouse has researched the short shipment and found that the software was taped to the GPS Unit before shipping As a courtesy, we have shipping a replacement SD Card out to your Hartwell GA address An emailed with the UPS Tracking number for the replacement was sent to your hartcom.net email account todayPlease feel free to contact us directly if you have any additional comments and/or questions regarding this order at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern: We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has causedAfter reviewing this complaint along with our notation history we do show that the item was shipped to our warehouse without prior notice Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solutionOur Customer Care Manager will follow up with our customer as soon as possibleIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received the credit for the restocking fee, but did not receive a credit for the cost of returning the defective item The amount of the return postage was $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand that the tracking given to us for USPS shows that the package was delivered but it WAS NOT! We would suggest that the customer contact USPS and let them know that we did not get the package and for them to start a Missing Package Investigation We are not able to refund for any item that we did not receive and will wait for the conclusion of the Missing Package Investigation Customer can contact our Customer Relations Department at ###-###-#### for any information needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your assistance in resolving this matter Sincerely, [redacted] ***

Revdex.com: I reviewed the response from the business in reference to complaint ID *** I wish to point out that, at NO time, did the Merchant ask that I continue to wait for the package, as stated in their response Rather, when it became obvious that DHL had lost the package - by its own admission - and given the Merchant's reluctance to deal in good faith, I provided all necessary bato my credit card company, who refunded my money without further delay Accordingly, I consider this matter closed and wish to thank the Revdex.com for its assistance Sincerely, [redacted]

I have made a purchase for a wireless headset as a giftThe item on the website said it is in STOCK, I get a confirmation email after the purchase and states that it is back orderedI do not understand that how there website can say it is in stock but back ordered? This is advertising, the refund button on the website does not workI went through PayPal for the purchase and started the process on there endThis website was endorsed by [redacted] , I do not understand how [redacted] could do business with such a shady website

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and THANK G-D the matter has been resolved Sincerely, **

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this causedAfter reviewing this complaint along with our notation history we do not show that the item was returned nor do we see any form of communication with this customer until Our customer spoke with one of our Managers on and their account was refunded the full purchase price as a courtesy We still have not received this item as a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us After reviewing the complaint made by our customer as well as our notation history I do see that a [redacted] called the customer back on around 1:59pm and left a message for the customer to contact us as they were not available to take our call I do see that this customer purchased the Factory Serviced models and our website explains that some of these products may be missing minor accessories such as the wall mount Customer can contact Panasonic directly at [redacted] to inquire about obtaining wall mounts for their model phones We further understand that our customer would like replacement batteries and will have them shipped out to their shipping address immediately Please allow to business days for the replacement batteries to arrive If you have any questions and/or comment please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you I received the rest of my refund

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us After reviewing the complaint along with the notation history we sincerely apologize that the Agent ordered the incorrect colored item as we look further into the order we do see that the order was made on 5/*/@ 1:26PM and was sent to the warehouse at 2:33PM Once the order is sent to the warehouse we are not able to call it back this is almost like a needle in a haystack search as we ship thousands of packages daily Customer contacted us at 3:43PM to state that he was ordered the incorrect item and again we were not able to cancel or change the item as the order was previously send to the warehouse - the attempt was made but to no avail Customer can feel free to REFUSE THE PACKAGE DELIVERY and the item will return to our shipping warehouse at which time it will be processed for a refund If you have any further questions please feel free to contact our Customer Relations Department Monday thru Friday at 9am to 4pm Eastern/Standard at ###-###-#### Customer Relations Department

I order a phone with hand sets I went to set phones up and I had a questions I called number given and they gave me another number to call You had to email for customer support and I did I emailed them about hours ago and heard nothing I got fed up and decided to send the phones back I understand that they will charge a restocking fee and that is crazy especially when you have to deal by email rather then dealing on the phone with a live person to get help I think they should reimburse me if there is a stocking fee and also for my paying to get the package back I am years old and trust me I still have my smarts and do not want to be taken advantage of

Had questions about an online advertised productWhen I called they we not knowledgeable of the product, and told me informationAfter calling back they retracted what was said previouslyUpon placing my order of said product stated as "in stock" I got an email later that day saying it was on back order and would be longer to get productA week later I get another email that my order was cancelled due to product being unavailableadvertising and unknowledgeable peopleWaste of my time

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and as a courtesy will refund the full purchase price of the returned merchandise.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern, We are highly embarrassed and apologize for the long hold times when our customer attempted to reach us Unfortunately, we are not able to refund the order as it is well past our Days Return Period We've shipped the missing handset lifter today via UPS and will email the tracking to the email on file within 24hrs If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the order placed with us.we show that our customer ordered on (Please Review Proof Of Purchase): [redacted] [redacted] We explained to our customer that the item was listed as September Delivery and we are now in the beginning of September all orders will roll out in the order that it was received Customer contacted us again on 915.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.US Based Customer Relations Department###-###-#### [redacted]

To Whom This May Concern, FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment Once the package location has been verified the order will be refunded or the customer will be called and alerted so that they can start the claim process with the Shipping provider If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

Thank you for ordering with us here at the FactoryOutletStore We apologize for the inconvenience that this has caused you.Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available The Backorder on the item has since been extended – regrettably, we were not able to fill your order Your order was refunded the full purchase price with [redacted] Transaction ID [redacted] .If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist