FactoryOutletStore

To Whom This May Concern,
Thank you for your purchase with us here at the FactoryOutletStore.com
We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the
original. Please review your proof of purchase to see the item purchased - Replacement Filter for Samsung DA29-00003B (6-Pack). As a courtesy we will refund the full purchase price of the item today
If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

Purchase a replacement battery for my samsung Galaxy S(***)It looked like the factory battery and worked fine for a little over monthsThen it went dead and would not take a chargeTried contacting company twice but would not return emailsfortunately I am not a lot of money for their junk batteriesThat should have been my first clue to avoid this companyprice way less then a factory replacementMy advice is to do some research on this company and then buy elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a total lie The case was closedI never received my packageI love how these is try to explain that I received a package when there is no video, picture or EVEN SIGNATURE PROOF I even have a confirmation email from FactoryOutletStore, from last week, where this fraudulent company stated I would be receiving a refund On top of this, I was told by CS I was getting a refundno signature ON THE PACKAGE*** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***
*** *** ** *** *** *** *** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because only after this complaint was filed did I get my cancellation Customer Service reps were rude and evasive and inconsistent in the answers given to me I ordered the product A morning and a half ago for a reason.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and after reviewing the complaint made along with the notation history we are refunding the full purchase price of the items returned as a courtesy
If you have any
questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department

To Whom This May Concern,Our IT Department are reviewing and will update our website shortlyRegrettably, we were not able to fill your order It has since been fully refunded and closed/canceled
If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assistCustomer Relations Department

***Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT***To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. We offer a discount on the item should the customer choose to purchase or they can return ALL MERCHANDISE WITH ALL PACKAGING for a full refund by calling ###-###-#### to make the arrangements. If you have any further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department***Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this causedAfter reviewing this complaint along with our notation history we show that this order was previously refunded and canceledIf you have any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told overnight shipping was not an option I asked for my battery to be overnighted to me and was told they dont offer thatAlso I was told that a new battery was being sent out to me regular because overnight is not an option and the other battery had been rerouted back to themI am sure those calls are monitored listen to the recordings.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Bad company don't buy nothing from them, I bough cameras and both was manufactured defectiveI call to get my money back they don't want to give it to me after I send the camera back to themNot good customer service at all??????????

We sincerely apologize for the inconvenience that this may have caused youAll of our Policies & Procedures are listed on our website where you made the
purchaseWe do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank
directly for confirmation of the voided transaction
We do not - now or at time - present ourselves to be any of the Manufacturers we carry on every page on our website at the VERY TOP of all pages we state:
FactoryOutletStore.com - An Independent Retailer of Consumer Products
Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed

***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
As long as they refund the full and entire amount that I paid which is $699.00, I accept their resolution
Sincerely,
***

You contacted Braun the manufacturer and returned the item to them as we can tell by reviewing your return tracking
Your order was with us here at the FactoryOutletStore.com You placed this order via our online shopping cart and a confirmation/order receipt was emailed to you directly at ***Our Return Policy along with Return Address is listed on the website where you placed this order as well as your Proof of Purchase along with our direct phone number We did not speak with you at anytime during or after you placed this order via our online shopping cart
Please contact Bran directly for more information regarding your package whereabouts as you have spoken to them directly and also mailed the package to them.
Customer Relations Department

To Whom This May Concern,
We regret the inconvenience you experienced with your order
We show that the package was delivered thru DHL Global Mail Tracking number *** on 5/*/14. We further show that we received an email from you on
5/**/to which we responded
Our phone number is listed on the website where the order was placed also on the proof of purchase customer received via email
If you still have not yet received the package please contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard for assistance

Don't deal with this company Told me they were affiliated with a company that they aren't When product never arrived & I requested a refund, I was told no refund because product was mailed (to date -- days priority mail) tracking # still shows never received by *** When I insisted on refund, I was 'accidentally disconnected' separate times before getting to a 'supervisor' who after much arguing agreed to refund my money Also showed up as having 'fraud alert' in the email I received from them Product also almost twice the price as direct from company I thought I was dealing with in the first place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still $out of pocket for a shipping fee for an item that this company should never have shipped How is that fair? I am paying for this company's mistake This practice should never be allowed A legitimate company would own up to its error and rectify this issue What a shame that nothing can be done about this This should serve as a warning to all potential customers thinking about doing business with this company: when they ship the incorrect product, YOU, the customer will be responsible for shipping the merchandise back Seriously poor business practice![Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this customer was previously refunded the full purchase price collected. Unfortunately, we are not able to refund more than collected, therefore no further refund is currently due.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenienceWe are consistently training our Customer Support Department
and we use all feedback to further assist our Customers including this one
Upon review of your order we do show that the item was successfully returned and a full refund will be processed to your *** account within hoursIf you would like to contact us directly at your convenience please
call our US Based Customer Relations Department ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be
more than happy to assistCustomer Relations Department

Ordered my first and last order with this Company , days after my order was placed that showed was in stock/ready to ship I was unable to secure a tracking number The service department number provided linked me into same answer each both times I called to check on my orderA promise it had been shipped without already but when pressed to put that answer in writing to me by email , they refusedI am cancelling this Order today and going to spend more money where I can get the same product regardless of what it cost our pure aggravationI would NEVER recommend this Company to anyone trying to save a buck periodI should have read all their Company reviews first and I would gone another pathPlease if you are reading this go with your next option and spare yourself the frustration

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us here at the FactoryOutletStore. After reviewing the order along with our notation history we show that our warehouse did mistakenly ship the package Ground service and not the requested Express Air. We humbly apologize about this service issue. We do show that our customer was refunded previously for the express shipment chargers and have since returned the item. As a courtesy we will ensure refund of any associated return fees to our customers *** ** physical address as soon as possible. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard US Based Customer Relations Department ###-###-#### [email protected]