Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has returned my originally damaged cards graded by Beckett grading services proving that the cards were damagedThe company claims that a certain degree of damage is acceptable to them and they will not replace damaged cards if they have that degree of damageI can't think of another company who thinks that sending customers damaged products is acceptableWith the level of damage these cards have, they are essentially worthless
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company
regarding the request for missing product items for all current year products requires that the consumer include the following items with their submissionPlease go to *** *or full instructions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Topps is not fulfilling the promise that the redemption card THEY included in their card products makesAnd from reading complaints of fellow cards enthusiast, it is clear that their offer to "*** ** *** * *** ** *** ***" is really just replacing is with a less popular card of their choosing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please mail your expired redemptions to the address below We will fulfill what is available on shelf If we do not have a specific card, a random replacement for the same sport will be sent.Topps Customer Service*** *** ***
*** *** ** ***Attn: Redemptions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Topps says it will replace card, but I do not want a replacementI want the card that was promised to me! It has been over years, and Topps refuses to make the cardThe redemption card states "please allow 12-weeks for delivery." It's now YEARS! I just want the card I was promised! This is a known issue with Topps, and it's inexcusable! I paid my money for a box of cards, and was not given the full productThis is bad business and should not be taken lightly by othersThe card I was promised is a *** *** *** *** *** *** *** *** *** *** *** out of That means there is only of these cards in the entire world! There is nothing to compare or find a replacement for as this card is not even in existenceHow can you put a market value on a card that was never made?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the
business has asked that I submit photos of the card. the back is un scratched I wasn't sure if the business wanted me to scratch it or not so I left it unscratched. if they want me to submit another photo with it scratched , to unveil the code I will .I thank them for there cooperation in settling this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That's it!? That's your response on behalf of a company that I've given business to since 1988, and my family since 1979? You have the power to reinstate my account, which has been banned without justification, and you want me to seek refund from an outside source? This is not sufficient or acceptable for me to accept and pursue a third party mediator for solutionApple/Google neither of these operating systems has wronged me or created this undue hardship, Topps Co has cause this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Substitutions are based on the current market value at the time of the request The consumer can request a substitution after weeks of waiting We try our best to have the cards completed but there might be circumstance that prevents the card being completed in weeks Offers
have been presented to the consumer to satisfy the open redemption with a substitute. Consumer disagrees with Topps policy on current market value. The value has been assessed and approved by upper-management. We are happy to continue working with the consumer to find a substitute card(s) based on the approved value
As Topps does not handle the monetary transaction, please use the proper link below for a refund request: ***
*** These links directly above are for attempting refunds from *** and ***
Additional information is needed to resolve this issueWhere was the item purchased from? If purchased from Topps.com, the following information is
needed: Please supply the order number, email address, name, and ship to address for this purchaseThis will help us rectify this issue quicklyPlease use the link below to review our return policy: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Topps, stop avoiding the questionHow can you make a card that should have fulfilled a past due redemption but instead was placed into another product? (I have pictures to prove my complaint) Stop responding with work with customer service for a replacementTopps get your st together and finish what you startedStop ripping off collectors with more redemptions We are fking tired of Topps st it's obvious Topps only cares about $$$ Now I understand why people go postal
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I need Topps to follow thru with the promise they are making andi require proof of shipment and tracking.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I understand that the card is being produced but I will need to know when the card is ready to be shipped with a tracking number and that I have received the card before I can close this casePlease let me know this ASAP ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps would be happy to work with this consumer to offer a % off discount on the shipping and handling fees. Also, Topps has offer other discount promotions on the shipping and handling over the last few years The consumer was notified of these via the email on his account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has returned my originally damaged cards graded by Beckett grading services proving that the cards were damagedThe company claims that a certain degree of damage is acceptable to them and they will not replace damaged cards if they have that degree of damageI can't think of another company who thinks that sending customers damaged products is acceptableWith the level of damage these cards have, they are essentially worthless
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please send a picture of the front and back of the redemption card so we can determine next steps
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company
regarding the request for missing product items for all current year products requires that the consumer include the following items with their submissionPlease go to *** *or full instructions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Topps is not fulfilling the promise that the redemption card THEY included in their card products makesAnd from reading complaints of fellow cards enthusiast, it is clear that their offer to "*** ** *** * *** ** *** ***" is really just replacing is with a less popular card of their choosing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please mail your expired redemptions to the address below We will fulfill what is available on shelf If we do not have a specific card, a random replacement for the same sport will be sent.Topps Customer Service*** *** ***
*** *** ** ***Attn: Redemptions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Topps says it will replace card, but I do not want a replacementI want the card that was promised to me! It has been over years, and Topps refuses to make the cardThe redemption card states "please allow 12-weeks for delivery." It's now YEARS! I just want the card I was promised! This is a known issue with Topps, and it's inexcusable! I paid my money for a box of cards, and was not given the full productThis is bad business and should not be taken lightly by othersThe card I was promised is a *** *** *** *** *** *** *** *** *** *** *** out of That means there is only of these cards in the entire world! There is nothing to compare or find a replacement for as this card is not even in existenceHow can you put a market value on a card that was never made?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the
business has asked that I submit photos of the card. the back is un scratched I wasn't sure if the business wanted me to scratch it or not so I left it unscratched. if they want me to submit another photo with it scratched , to unveil the code I will .I thank them for there cooperation in settling this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That's it!? That's your response on behalf of a company that I've given business to since 1988, and my family since 1979? You have the power to reinstate my account, which has been banned without justification, and you want me to seek refund from an outside source? This is not sufficient or acceptable for me to accept and pursue a third party mediator for solutionApple/Google neither of these operating systems has wronged me or created this undue hardship, Topps Co has cause this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Substitutions are based on the current market value at the time of the request The consumer can request a substitution after weeks of waiting We try our best to have the cards completed but there might be circumstance that prevents the card being completed in weeks Offers
have been presented to the consumer to satisfy the open redemption with a substitute. Consumer disagrees with Topps policy on current market value. The value has been assessed and approved by upper-management. We are happy to continue working with the consumer to find a substitute card(s) based on the approved value
As Topps does not handle the monetary transaction, please use the proper link below for a refund request: ***
*** These links directly above are for attempting refunds from *** and ***
Additional information is needed to resolve this issueWhere was the item purchased from? If purchased from Topps.com, the following information is
needed: Please supply the order number, email address, name, and ship to address for this purchaseThis will help us rectify this issue quicklyPlease use the link below to review our return policy: ***
Refund / replacement
Revdex.com:
t together and finish what you startedStop ripping off collectors with more redemptions We are f
king tired of Topps s
t it's obvious Topps only cares about $$$ Now I understand why people go postal
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Topps, stop avoiding the questionHow can you make a card that should have fulfilled a past due redemption but instead was placed into another product? (I have pictures to prove my complaint) Stop responding with work with customer service for a replacementTopps get your s
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I need Topps to follow thru with the promise they are making andi require proof of shipment and tracking.
Sincerely,
*** ***
Consumer does not want a substitute and will continue to wait Claim can be closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I understand that the card is being produced but I will need to know when the card is ready to be shipped with a tracking number and that I have received the card before I can close this casePlease let me know this ASAP ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps would be happy to work with this consumer to offer a % off discount on the shipping and handling fees. Also, Topps has offer other discount promotions on the shipping and handling over the last few years The consumer was notified of these via the email on his account
There is a current promotion for 25% off shipping fees for consumers who want to take delivery of their eTopps cards
In order to review the account for this inquiry, we are requesting the user name for the account