Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My card was replaced with a card that, at very most, has 10% of the value of the original card that I waited for FOUR years for. This is NOT fair replacement. To see how laughable it is, please see the reaction of the card collecting community. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Consumer was advised any cards available will ship in the order they were received. The cards in the consumer's account are still within the 15-weeks advised on the redemption card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) the product guaranteed a certain item2) the is no free of no cost way to receive the item I ALREADY PAID FOR, and authorized sales locations will not accept exchanges or refunds therefore Topps MUST PROVODE ME WITH WHAT I PAID FOR AND AT NO TIME SHOULD I HAVE TO PAY MORE TO GET SOMETHING DUE TO ME.. I WILL NOT PAY THIS FRAUDULENT COMPANY ANOTHER PENNY UNTIL I GET WHAT IS DUE..IF THEY CANT DO THIS I WILL FILE THEFT AND FRAUD CHARGES AS WELL.. IM SICK OF THIS MONOPOLIZED COMPANY REALIZING THE MLB WILL NOT ALLOW ANYONE ELSE TO PRINT THIER LOGOS THEREFORW THEY DONT CARE WHO THEY SCREW OR RIP OFF.. THIS NEEDS TO BE RESOLVED AT TOPPS EXPENSE.. IF THEY NEED ALL THAT STUFF TO PROOVE THAT THEY DIDNT DO THIER JOB OR PROVIDE THE AUTPGRAPH WELL FINE BUT THEY NEED TO SEMNDME THE SELF ADDRESSED STAMPED ENVELOPE AS A LEGITIMATE COMPANY THAT RIPPED OFF A CUSTOMER SHOULD... THIS IS A JOKE AND IM FRANKLY SHOCKED THE B.B.B. EVEN ALLOWED THIS AS A RESPONSE..I WANT WHAT I PAID FOR, AND SHOULD INCUR ADDITIONAL EXPENSE TO PROVE THIER FAULT...FIX THIS FRAUDS...
I PAID FULL PRICE, HAVE PROOF, AND DEMAND THAT I GET WHAT I PAID FOR WITHOUT ANY FURTHER EXPENSE..I HAVE PROVIDED IMAGes Why do I need to spend $5 to mail this all in at further cost to me to fix YOUR MISTAKE ..NOT HAPPENING ..I GET A REFUND OR MY AUTOGRAPHED CARD OR ITS THEFT..BOTTOM LINE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps redemption cards are valid for two to three years depending on specific product release. Any redemption request must be submitted prior to the expiration date to be honored.If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to...
you.Please mail cards to the following:Topps Company[redacted]
[redacted]
[redacted]
As originally advised...Topps works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this time, there is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.The consumer felt the Revdex.com was direction he needed to go because he was not happy with the information originally supplied. This is where communication will be completed unless he wants a substitute. If a substitute is wanted, ANY CSR will help him complete this. There is no reason to speak with me outside this claim forum.
Topps redemption policy is if the completed card is not available in 15 weeks, you may request a substitution of equal current market value. Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps...
determines it is to be ‘uncirculated’. When Topps provides a substitution card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Substitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Substitute card choices made by Topps are final. We will follow-up with customer service for the care package you were told would be mailed.
Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar...
code) from the Main box (with an X drawn though the bar code with date written) or pack wrapperDate Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:The Topps Company, Inc.[redacted]
[redacted]
[redacted]ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed.At this time, all we can offer the consumer a substitution for current market value. To complete the substitution, email [redacted] or call...
###-###-####. We will work with the consumer to find a suitable equal current market value replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
As advised, Topps uses current market value when processing substitutions. The card was valued and valid offers were presented to the consumer. Consumer will have to wait for his card if he does not agree with the policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Im not accepting just a random card ...I don't get why when I got replacements for a UFC card before I was sent a triple threads white whale 1/1 and now when I sent in an actual pack pulled 1/1 this is so difficult .....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). Topps inventory is limited. We...
sent to the consumer two cards of equal value to the one sent in.The consumer spoke with a CS representative, who did offer to send another card and was working one-on-one with the consumer to rectify this issue. Does the consumer not want this rectified directly with the CS representative any longer?
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this...
issue quickly.Please use the link below to review our return policy:[redacted]We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for the [redacted] label, will consider case closed when cards are returned to me
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved when the card arrives via FedEx.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
Topps has been saying this for the past half year now. How bad of a relationship do they have with their "manufacturer" that they can't get a solid time frame? Especially when this product is going on 3 years old.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We do not have any additional information to share on this matter. Consumer will have to continue to wait for his card since he does not want to work with Topps within policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While this is more information than I have received from them when calling on the phone, I still would like assurance that it will in fact be made. I have absolutely no desire for any card of any other player - I just want what was guaranteed on the redemption card. They have access to him for signing purposes. As a matter of fact, I'd be happy to provide Topps with a relic worn by Jose to use in the card if that is what is necessary to make this card happen. I just need to know the measurements. I really just don't want this kicked down the road for months/years if they have no intention of making it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My card was replaced with a card that, at very most, has 10% of the value of the original card that I waited for FOUR years for. This is NOT fair replacement. To see how laughable it is, please see the reaction of the card collecting community. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Consumer was advised any cards available will ship in the order they were received. The cards in the consumer's account are still within the 15-weeks advised on the redemption card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) the product guaranteed a certain item2) the is no free of no cost way to receive the item I ALREADY PAID FOR, and authorized sales locations will not accept exchanges or refunds therefore Topps MUST PROVODE ME WITH WHAT I PAID FOR AND AT NO TIME SHOULD I HAVE TO PAY MORE TO GET SOMETHING DUE TO ME.. I WILL NOT PAY THIS FRAUDULENT COMPANY ANOTHER PENNY UNTIL I GET WHAT IS DUE..IF THEY CANT DO THIS I WILL FILE THEFT AND FRAUD CHARGES AS WELL.. IM SICK OF THIS MONOPOLIZED COMPANY REALIZING THE MLB WILL NOT ALLOW ANYONE ELSE TO PRINT THIER LOGOS THEREFORW THEY DONT CARE WHO THEY SCREW OR RIP OFF.. THIS NEEDS TO BE RESOLVED AT TOPPS EXPENSE.. IF THEY NEED ALL THAT STUFF TO PROOVE THAT THEY DIDNT DO THIER JOB OR PROVIDE THE AUTPGRAPH WELL FINE BUT THEY NEED TO SEMNDME THE SELF ADDRESSED STAMPED ENVELOPE AS A LEGITIMATE COMPANY THAT RIPPED OFF A CUSTOMER SHOULD... THIS IS A JOKE AND IM FRANKLY SHOCKED THE B.B.B. EVEN ALLOWED THIS AS A RESPONSE..I WANT WHAT I PAID FOR, AND SHOULD INCUR ADDITIONAL EXPENSE TO PROVE THIER FAULT...FIX THIS FRAUDS...
I PAID FULL PRICE, HAVE PROOF, AND DEMAND THAT I GET WHAT I PAID FOR WITHOUT ANY FURTHER EXPENSE..I HAVE PROVIDED IMAGes Why do I need to spend $5 to mail this all in at further cost to me to fix YOUR MISTAKE ..NOT HAPPENING ..I GET A REFUND OR MY AUTOGRAPHED CARD OR ITS THEFT..BOTTOM LINE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This user’s ban has been lifted upon further investigation.
Topps redemption cards are valid for two to three years depending on specific product release. Any redemption request must be submitted prior to the expiration date to be honored.If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to...
you.Please mail cards to the following:Topps Company[redacted]
[redacted]
[redacted]
As originally advised...Topps works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this time, there is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.The consumer felt the Revdex.com was direction he needed to go because he was not happy with the information originally supplied. This is where communication will be completed unless he wants a substitute. If a substitute is wanted, ANY CSR will help him complete this. There is no reason to speak with me outside this claim forum.
Topps redemption policy is if the completed card is not available in 15 weeks, you may request a substitution of equal current market value. Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps...
determines it is to be ‘uncirculated’. When Topps provides a substitution card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Substitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Substitute card choices made by Topps are final. We will follow-up with customer service for the care package you were told would be mailed.
Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar...
code) from the Main box (with an X drawn though the bar code with date written) or pack wrapperDate Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:The Topps Company, Inc.[redacted]
[redacted]
[redacted]ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed.At this time, all we can offer the consumer a substitution for current market value. To complete the substitution, email [redacted] or call...
###-###-####. We will work with the consumer to find a suitable equal current market value replacement.
Thank you.We will investigate this issue and get back to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
As advised, Topps uses current market value when processing substitutions. The card was valued and valid offers were presented to the consumer. Consumer will have to wait for his card if he does not agree with the policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Im not accepting just a random card ...I don't get why when I got replacements for a UFC card before I was sent a triple threads white whale 1/1 and now when I sent in an actual pack pulled 1/1 this is so difficult .....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). Topps inventory is limited. We...
sent to the consumer two cards of equal value to the one sent in.The consumer spoke with a CS representative, who did offer to send another card and was working one-on-one with the consumer to rectify this issue. Does the consumer not want this rectified directly with the CS representative any longer?
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this...
issue quickly.Please use the link below to review our return policy:[redacted]We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for the [redacted] label, will consider case closed when cards are returned to me
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved when the card arrives via FedEx.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
Topps has been saying this for the past half year now. How bad of a relationship do they have with their "manufacturer" that they can't get a solid time frame? Especially when this product is going on 3 years old.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We do not have any additional information to share on this matter. Consumer will have to continue to wait for his card since he does not want to work with Topps within policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While this is more information than I have received from them when calling on the phone, I still would like assurance that it will in fact be made. I have absolutely no desire for any card of any other player - I just want what was guaranteed on the redemption card. They have access to him for signing purposes. As a matter of fact, I'd be happy to provide Topps with a relic worn by Jose to use in the card if that is what is necessary to make this card happen. I just need to know the measurements. I really just don't want this kicked down the road for months/years if they have no intention of making it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]