Our policy is on our website: *** WHERE CAN I SEND DAMAGED CARDS FOR REPLACEMENT?The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year
product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.*** *** *** *** ***
*** ** ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached pictures of the redemption card per their requestI do NOT yet consider this issue resolved.
Sincerely,
*** ***
Assessment of value on cards are completed the same for all cards Consumer does not agree with value Consumer will have to continue to wait for original card If a card value was not given to you for a specific card, it could be an over siteAsk the representative again about it
If the system will not accept a redemption code, please complete your information on the back of the redemption card and mail it to: Topps Redemption Cards, [redacted]
Due to a system error, you were able to order an item(s) that is no longer available. We are not able to restock the item(s).Your order has been cancelled, and a refund processed. Please accept our sincerest apology for this inconvenience.
Tracking # [redacted] was delivered on Friday, August **.Minerva did advise the manager of the situation. The issue(s) experienced with Michael and Eric have been addressed internally.This complaint has been satisfied. No further action will be taken.
As [redacted] was advised by the CSR, we needed to look into this further. As the call center did not process the claims, we had to contact the fulfillment center to understand what was mailed in and what was returned to the consumer. After this was completed, the consumer was advised we...
did not have the Tier One Autograph he was due. We have offered a current market value card to the consumer to fulfill the guarantee, he had accepted. We are currently working to find an acceptable card to offer [redacted]. Once a card is found and agreed to, the card will be shipped to the consumer once this Revdex.com claim is closed satisfactory.
Eric communicated with [redacted] via email on 3/**/16. An agreement for the replacement is a 2014 Allen & Ginter Framed Red Auto Mini of David Wright and a random $10 card was agreed on.This will ship this week to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried this route as this is Topps standard answer, They always say just call us, I tried that 10 times with no luck, not falling for it again.When and if you are able to reach a customer service agent they cant do anything except say I will talk to a manager and get back to you. Managers are never available to speak directly. You cant even get a managers name "we are not allowed to give their name". The fact is that Topps has acknowledged they are NOT producing the card in which I have a redemption for. They are the ones breaking the contract with me. By inserting the redemption card in the product and selling it, they agreeing to fulfill that promise of the card. Now they want me to take substantially less for the card and not guarantee a sport or player? That's ludicrous. If I was to buy a car, order it, and wait for it to arrive, and then the dealer says sorry we are not producing that car anymore but well give you a car that costs less and of our choosing thank you??? Sorry business does not work that way. Either produce what is promised in a timely manner (time waiting for a card to be produced is like getting free interest) or allow a substitute of MY liking. I originally offered many possible replacements to make this problem end amicably. Now I want to know that my replacement is one that I will want/collect and for what the value of the card was when released.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response given was just a generic policy statement. My whole reason for the complaint IS ABOUT THE POLICY. It's ridiculous that I hold in my hand a redemption card that HAS NOT EXPIRED, yet is unable to be fulfilled because all of the cards have been redeemed. How is it possible that they are unable to fulfill this promise when I hold an UN-REDEEMED redemption card. If you make 50 redemption cards, there better be 50 cards that are available. NO EXCUSES. These redemption policies are completely unfair and ripe with corruption. I buy Topps product in the hopes of obtaining the player that I collect. Instead of actually obtaining that player's card, I receive a redemption card. This is already an inconvenience, because the player I wanted SHOULD ALREADY have been in the product in the first place. So then I request redemption, only to be told that the player I'm trying to redeem is not available. Then, to correct the situation, I'm not even guaranteed the original player that I wanted to collect in the first place. WHAT KIND OF CUSTOMER SERVICE is this?? Can you imagine this system in any other retail environment, like the auto industry? I order a 2017 Ford F150, but they don't have any left in stock, so they give me a 2017 GMC Sierra 1500 because it's the same value. I DON'T WANT fair value replacement. I want the card that your promised to fulfill! If Topps CANNOT GUARANTEE fulfillment of cards, this redemption system needs to be cancelled IMMEDIATELY! The most completely unfair, bogus bait-and-switch system I've ever seen and a complete waste of everyone's time and energy. IF YOU MAKE A REDEMPTION CARD, THEN THE CARD MUST BE AVAILABLE! NO EXCUSES!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps
works fulfill all redemptions as quickly as possible. At this time, we are still working with the
player to obtain the proper item for the relic. At this is no estimated time of completion for the card due to the consumer.The
following is Topps policy for substituting your...
redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenCustomer Service will be happy to work with the consumer if he does not want to wait for his card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved. As Topps indicated, there is another complaint open regarding the same matter. I opened the second complaint when the first was inadvertently closed. Now that the original complaint has been reopened, this complaint ([redacted]) can be closed.
Sincerely,
[redacted]
Our policy is on our website: *** WHERE CAN I SEND DAMAGED CARDS FOR REPLACEMENT?The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year
product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.*** *** *** *** ***
*** ** ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer
The terms and conditions of the Topps Redemption program are on the link provided below and have been advised in other responses to this claim
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached pictures of the redemption card per their requestI do NOT yet consider this issue resolved.
Sincerely,
*** ***
Assessment of value on cards are completed the same for all cards Consumer does not agree with value Consumer will have to continue to wait for original card If a card value was not given to you for a specific card, it could be an over siteAsk the representative again about it
If the system will not accept a redemption code, please complete your information on the back of the redemption card and mail it to: Topps Redemption Cards, [redacted]
Due to a system error, you were able to order an item(s) that is no longer available. We are not able to restock the item(s).Your order has been cancelled, and a refund processed. Please accept our sincerest apology for this inconvenience.
The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer.
Tracking # [redacted] was delivered on Friday, August **.Minerva did advise the manager of the situation. The issue(s) experienced with Michael and Eric have been addressed internally.This complaint has been satisfied. No further action will be taken.
As [redacted] was advised by the CSR, we needed to look into this further. As the call center did not process the claims, we had to contact the fulfillment center to understand what was mailed in and what was returned to the consumer. After this was completed, the consumer was advised we...
did not have the Tier One Autograph he was due. We have offered a current market value card to the consumer to fulfill the guarantee, he had accepted. We are currently working to find an acceptable card to offer [redacted]. Once a card is found and agreed to, the card will be shipped to the consumer once this Revdex.com claim is closed satisfactory.
Eric communicated with [redacted] via email on 3/**/16. An agreement for the replacement is a 2014 Allen & Ginter Framed Red Auto Mini of David Wright and a random $10 card was agreed on.This will ship this week to the consumer.
This user’s ban has been removed upon further investigation.
The prepaid [redacted] label was emailed to the consumer, via [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried this route as this is Topps standard answer, They always say just call us, I tried that 10 times with no luck, not falling for it again.When and if you are able to reach a customer service agent they cant do anything except say I will talk to a manager and get back to you. Managers are never available to speak directly. You cant even get a managers name "we are not allowed to give their name". The fact is that Topps has acknowledged they are NOT producing the card in which I have a redemption for. They are the ones breaking the contract with me. By inserting the redemption card in the product and selling it, they agreeing to fulfill that promise of the card. Now they want me to take substantially less for the card and not guarantee a sport or player? That's ludicrous. If I was to buy a car, order it, and wait for it to arrive, and then the dealer says sorry we are not producing that car anymore but well give you a car that costs less and of our choosing thank you??? Sorry business does not work that way. Either produce what is promised in a timely manner (time waiting for a card to be produced is like getting free interest) or allow a substitute of MY liking. I originally offered many possible replacements to make this problem end amicably. Now I want to know that my replacement is one that I will want/collect and for what the value of the card was when released.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Would you please advise your user name and email associated to your account? We would like to look into this for you.
Please close this claim...Consumer has another claim open we are communicating through. Claim #[redacted]
A Topps CSR will reach out to you by the end of this week with available C[redacted] cards. We will use the telephone # on this complaint.
Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response given was just a generic policy statement. My whole reason for the complaint IS ABOUT THE POLICY. It's ridiculous that I hold in my hand a redemption card that HAS NOT EXPIRED, yet is unable to be fulfilled because all of the cards have been redeemed. How is it possible that they are unable to fulfill this promise when I hold an UN-REDEEMED redemption card. If you make 50 redemption cards, there better be 50 cards that are available. NO EXCUSES. These redemption policies are completely unfair and ripe with corruption. I buy Topps product in the hopes of obtaining the player that I collect. Instead of actually obtaining that player's card, I receive a redemption card. This is already an inconvenience, because the player I wanted SHOULD ALREADY have been in the product in the first place. So then I request redemption, only to be told that the player I'm trying to redeem is not available. Then, to correct the situation, I'm not even guaranteed the original player that I wanted to collect in the first place. WHAT KIND OF CUSTOMER SERVICE is this?? Can you imagine this system in any other retail environment, like the auto industry? I order a 2017 Ford F150, but they don't have any left in stock, so they give me a 2017 GMC Sierra 1500 because it's the same value. I DON'T WANT fair value replacement. I want the card that your promised to fulfill! If Topps CANNOT GUARANTEE fulfillment of cards, this redemption system needs to be cancelled IMMEDIATELY! The most completely unfair, bogus bait-and-switch system I've ever seen and a complete waste of everyone's time and energy. IF YOU MAKE A REDEMPTION CARD, THEN THE CARD MUST BE AVAILABLE! NO EXCUSES!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps
works fulfill all redemptions as quickly as possible. At this time, we are still working with the
player to obtain the proper item for the relic. At this is no estimated time of completion for the card due to the consumer.The
following is Topps policy for substituting your...
redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenCustomer Service will be happy to work with the consumer if he does not want to wait for his card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved. As Topps indicated, there is another complaint open regarding the same matter. I opened the second complaint when the first was inadvertently closed. Now that the original complaint has been reopened, this complaint ([redacted]) can be closed.
Sincerely,
[redacted]