On 5/**/16, the customer service representative replied to an email asking if you accept the offer presented. We cannot ship out any cards without an agreement.We can offer the following:2013 Bowman Chrome Auto BCA-KB Kris Bryant graded 10/10, plus a random $100 card. Please advise if...
you accept this offer and we will process the order.
Topps policy for substitution values are based on current fair market value, at the time a request is made for the substitution. We are not able to use a transaction from when the item was purchased by the consumer to apply the value for these cards, as the values are not current. If a...
specific card has no current sales, we review other cards from the same players which recently sold. This allows us to see the current market value of the player based on similar cards.The card due to the consumer was damaged and is being remade. The consumer can continue to wait for the card or have a substitution of the card for current market value.For a substitution, please contact Customer Service, ###-###-#### or [redacted].
Topps is asking for the consumer to observe our policy to be able to obtain the item he is claiming was not inserted into his product.We are asking for a short note advising name, address, and phone #, along with a short message (1-2 sentences) advising what the situation is. Included with this note, we ask for proof of purchase. All of these items can be places in a small envelope and mailed.If this cannot be done, we are not able to do anything.
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five...
items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausethey would rather keep the thousands of dollars I have spent on the app & not give me me anything in return, but ban my account. My 1st Amendment rights has been taken away because of this. I've been Harassed & my age also has been discriminated for use of the app.The two links they gave me is nothing but a lack of effort on their part. I will be signing on to the class action law suit & will be fighting to get my money back & for punitive damages they have caused. Topps is nothing but a greedy company that needs to be shut down because of [redacted] ethics that pray on young children's obsession with sports cards & making them gamble their own money, to stress out to complete a card deadline, instead of concentrating on school or at home.I also cancelled my $10,000 a month Topps Product Subscription for my Businesses & will be sending my Business to Upper Deck products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps is not able to issue a refund. We do not process the monetary charges. [redacted] These links directly above are for attempting refunds from Apple and Google.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has
How can Topps say they believe the sales or sale on [redacted] is not valid? Just because Topps says it's not valid means that I don't get fair value for my redemption card. So Topps decides what sales on [redacted] or valid? How fair is that I ask you? What about the 4 player card that sold for $800 that Topps rep Michael told me he found that sold on [redacted]? Was that invalid also? I will not drop my complaint with Topps til I get fair value. I can provide all the [redacted] completed sales of the auctions on [redacted] that show completed sales & the exact price that they sold for. Topps knows well that even a autographed card of just Emmitt Smith & Barry Sanders that is numbered out of only 5 made, sells for $300-400 alone and that's just 2 of the players out of the 8 on my redemption card. Adrian Peterson and many of the other players on my 8 player redemption card our Hall of Fame players or future Hall of Famers. Topps knows theres no way my 8 player card is worth alot more then $340-400. I would also have no problem getting expert opinions & documentationas to what the 8 player redemption card of mine is truly worth if it was made. I already told Topps that I would meet in the middle somewhere to get this done. Topps knows the [redacted] sales of 2 cards that were $800 and $1799. I'd be happy to meet at around $1200-1300 just to be done with this and move on. I will not settle for $400. Again, I can provide you with all the proof you need of completed sales on [redacted] that are legit, even if Topps wants to claim they are invalid which is untrue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This has nothing at all to do with me not working within Topps policy. I am due a redemption. Topps indicated twice previously that it is in the process of being completed.So Sonya, please answer the below questions definitively:Since this card is in the process of being completed, could you get with your production team and determine A) when it will be completed and B) when it will be shipped to me?Has the autograph also been received as the last time I called that is what I was told was the hold up with this card?Topps continues to not answer my questions and appears to have been spreading misinformation with the previous responses.Are you trying to ice me on this product? I will not accept a replacement.Again, please respond definitively to the above questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps redemption program offers a substitution of the original card after 15-weeks of equal current market value.The current market value card due to the consumer was assessed based on completed and sold auction sales on [redacted] of the same players.The consumer can continue to wait or work with a CS...
A card with a grade of an eight does not mean the card is damaged. There are production tolerances that are considered and excepted.Near Mint/Mint 8 - Centering: 60/40 both ways or better on front. 80/20 or better on back. Corners: Sharp to the naked eye, but slight imperfections allowed under close examination. Edges: Relatively smooth borders. Specks of chipping visible to the naked eye are allowed. Surface: A few minor print spots. Very minor color or focus imperfections. Solid gloss with very minor scratches detectable only upon close inspection. Or a subtle metallic print line. Since the card is not damaged or defective there is no replacement for this card.
If the completed card is not available in 15 weeks, consumers may request a substitution of equal current market value. In addition, Topps maintains the right in its discretion to substitute a new card if the card a consumer submitted as the redemption cannot be completed and Topps determines it is...
to be ‘uncirculated’. When a request for a substitution (or when Topps provides a substitution card), the consumer will receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including [redacted] and Beckett pricing.Attached is the original card, $50 Beckett, and the replacement, $60 Beckett. Topps replaced the original card with a greater current market value.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I have stated COUNTLESS of times: your CS department is unreachable, and you are trying to avoid this fact all the time. Why would I ship my faulty cards to your CS department when I cannot even reach them? I have called them several times, and I have been unable to reach them several times during your "so-called" work hours. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
a refund can be issued according to Apple and iTunes. My family spent over $350 over the course of a year enjoying the app as a family. Our accounts have been unfairly suspended without warning and we would like our money refunded or the accounts reinstated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). When Topps provides a replacement card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Replacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Replacement card choices made by Topps are final. A Topps CS representative reached out to [redacted] to get additional information to rectify this issue. The CSR has been trying to locate a card based on the players the consumer advised. Now that we are going outside policy, this process will take longer. Topps has limited inventory, and the consumer not accepting random cards limits the options further. Once the CSR finds a card, they will be in touch with the consumer.
The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer. If the consumer does not want to wait for this to be completed, we can offer a substitution of equal current market value. If this is what the consumer would like to do, please contact CS at ###-###-#### and request a substitution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
Username is [redacted] and email is [redacted] HHave emailed several times asking for a supervisor and have been continously ignored.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry you have yet to receive a reply from our customer service department. We are experiencing a large volume of emails and are working through them in the order they were received.At this time, the card due to you is signed. We are now waiting for it to be sequentially numbered...
and framed. We have not been advised of an ETA for this to be completed.If you do not want to wait for the card, we are happy to substitute the card for current market value. Please advise if you would like to sub or continue to wait.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please let the business know that I did accept their offer. I sent in the documents they requested via [redacted] certified mail. I sent the documents to the address on the redemption card. It was sent on May [redacted], but according to the tracking number, the business has not yet signed for the envelope. Please relay the tracking info to Topps ([redacted] tracking number [redacted]).Updated Information:The [redacted] tracking number ([redacted]) shows that the documents requested by Topps were delivered and signed for on 5/**/2016 at 2:13PM EDT. Could you please send a message to Topps asking them when they intend to ship my merchandise (with a tracking number). Once I receive the merchandise then I would be ready to consider the complaint resolved at that time.Thank you for your help.[redacted]
Sincerely,
[redacted]
On 5/**/16, the customer service representative replied to an email asking if you accept the offer presented. We cannot ship out any cards without an agreement.We can offer the following:2013 Bowman Chrome Auto BCA-KB Kris Bryant graded 10/10, plus a random $100 card. Please advise if...
you accept this offer and we will process the order.
Topps policy for substitution values are based on current fair market value, at the time a request is made for the substitution. We are not able to use a transaction from when the item was purchased by the consumer to apply the value for these cards, as the values are not current. If a...
specific card has no current sales, we review other cards from the same players which recently sold. This allows us to see the current market value of the player based on similar cards.The card due to the consumer was damaged and is being remade. The consumer can continue to wait for the card or have a substitution of the card for current market value.For a substitution, please contact Customer Service, ###-###-#### or [redacted].
Topps is asking for the consumer to observe our policy to be able to obtain the item he is claiming was not inserted into his product.We are asking for a short note advising name, address, and phone #, along with a short message (1-2 sentences) advising what the situation is. Included with this note, we ask for proof of purchase. All of these items can be places in a small envelope and mailed.If this cannot be done, we are not able to do anything.
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five...
items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausethey would rather keep the thousands of dollars I have spent on the app & not give me me anything in return, but ban my account. My 1st Amendment rights has been taken away because of this. I've been Harassed & my age also has been discriminated for use of the app.The two links they gave me is nothing but a lack of effort on their part. I will be signing on to the class action law suit & will be fighting to get my money back & for punitive damages they have caused. Topps is nothing but a greedy company that needs to be shut down because of [redacted] ethics that pray on young children's obsession with sports cards & making them gamble their own money, to stress out to complete a card deadline, instead of concentrating on school or at home.I also cancelled my $10,000 a month Topps Product Subscription for my Businesses & will be sending my Business to Upper Deck products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please advise your user name associated to your account. We will look into this issue.
Would you please send a picture of the front and back of the redemption card? This will help us determine if the proper card is available.
Topps is not able to issue a refund. We do not process the monetary charges. [redacted] These links directly above are for attempting refunds from Apple and Google.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has
How can Topps say they believe the sales or sale on [redacted] is not valid? Just because Topps says it's not valid means that I don't get fair value for my redemption card. So Topps decides what sales on [redacted] or valid? How fair is that I ask you? What about the 4 player card that sold for $800 that Topps rep Michael told me he found that sold on [redacted]? Was that invalid also? I will not drop my complaint with Topps til I get fair value. I can provide all the [redacted] completed sales of the auctions on [redacted] that show completed sales & the exact price that they sold for. Topps knows well that even a autographed card of just Emmitt Smith & Barry Sanders that is numbered out of only 5 made, sells for $300-400 alone and that's just 2 of the players out of the 8 on my redemption card. Adrian Peterson and many of the other players on my 8 player redemption card our Hall of Fame players or future Hall of Famers. Topps knows theres no way my 8 player card is worth alot more then $340-400. I would also have no problem getting expert opinions & documentationas to what the 8 player redemption card of mine is truly worth if it was made. I already told Topps that I would meet in the middle somewhere to get this done. Topps knows the [redacted] sales of 2 cards that were $800 and $1799. I'd be happy to meet at around $1200-1300 just to be done with this and move on. I will not settle for $400. Again, I can provide you with all the proof you need of completed sales on [redacted] that are legit, even if Topps wants to claim they are invalid which is untrue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This has nothing at all to do with me not working within Topps policy. I am due a redemption. Topps indicated twice previously that it is in the process of being completed.So Sonya, please answer the below questions definitively:Since this card is in the process of being completed, could you get with your production team and determine A) when it will be completed and B) when it will be shipped to me?Has the autograph also been received as the last time I called that is what I was told was the hold up with this card?Topps continues to not answer my questions and appears to have been spreading misinformation with the previous responses.Are you trying to ice me on this product? I will not accept a replacement.Again, please respond definitively to the above questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps redemption program offers a substitution of the original card after 15-weeks of equal current market value.The current market value card due to the consumer was assessed based on completed and sold auction sales on [redacted] of the same players.The consumer can continue to wait or work with a CS...
representative to complete the substitution.
A card with a grade of an eight does not mean the card is damaged. There are production tolerances that are considered and excepted.Near Mint/Mint 8 - Centering: 60/40 both ways or better on front. 80/20 or better on back. Corners: Sharp to the naked eye, but slight imperfections allowed under close examination. Edges: Relatively smooth borders. Specks of chipping visible to the naked eye are allowed. Surface: A few minor print spots. Very minor color or focus imperfections. Solid gloss with very minor scratches detectable only upon close inspection. Or a subtle metallic print line. Since the card is not damaged or defective there is no replacement for this card.
If the completed card is not available in 15 weeks, consumers may request a substitution of equal current market value. In addition, Topps maintains the right in its discretion to substitute a new card if the card a consumer submitted as the redemption cannot be completed and Topps determines it is...
to be ‘uncirculated’. When a request for a substitution (or when Topps provides a substitution card), the consumer will receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including [redacted] and Beckett pricing.Attached is the original card, $50 Beckett, and the replacement, $60 Beckett. Topps replaced the original card with a greater current market value.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I have stated COUNTLESS of times: your CS department is unreachable, and you are trying to avoid this fact all the time. Why would I ship my faulty cards to your CS department when I cannot even reach them? I have called them several times, and I have been unable to reach them several times during your "so-called" work hours. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
a refund can be issued according to Apple and iTunes. My family spent over $350 over the course of a year enjoying the app as a family. Our accounts have been unfairly suspended without warning and we would like our money refunded or the accounts reinstated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). When Topps provides a replacement card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Replacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Replacement card choices made by Topps are final. A Topps CS representative reached out to [redacted] to get additional information to rectify this issue. The CSR has been trying to locate a card based on the players the consumer advised. Now that we are going outside policy, this process will take longer. Topps has limited inventory, and the consumer not accepting random cards limits the options further. Once the CSR finds a card, they will be in touch with the consumer.
The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer. If the consumer does not want to wait for this to be completed, we can offer a substitution of equal current market value. If this is what the consumer would like to do, please contact CS at ###-###-#### and request a substitution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
Username is [redacted] and email is [redacted] HHave emailed several times asking for a supervisor and have been continously ignored.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry you have yet to receive a reply from our customer service department. We are experiencing a large volume of emails and are working through them in the order they were received.At this time, the card due to you is signed. We are now waiting for it to be sequentially numbered...
and framed. We have not been advised of an ETA for this to be completed.If you do not want to wait for the card, we are happy to substitute the card for current market value. Please advise if you would like to sub or continue to wait.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please let the business know that I did accept their offer. I sent in the documents they requested via [redacted] certified mail. I sent the documents to the address on the redemption card. It was sent on May [redacted], but according to the tracking number, the business has not yet signed for the envelope. Please relay the tracking info to Topps ([redacted] tracking number [redacted]).Updated Information:The [redacted] tracking number ([redacted]) shows that the documents requested by Topps were delivered and signed for on 5/**/2016 at 2:13PM EDT. Could you please send a message to Topps asking them when they intend to ship my merchandise (with a tracking number). Once I receive the merchandise then I would be ready to consider the complaint resolved at that time.Thank you for your help.[redacted]
Sincerely,
[redacted]