Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:we demand the business stop passing the buck, take responsibility for THIER failures as a company and not cost the consumer another cent to get what is due, and paid for now months ago Heck the next years product releases Wed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.hello there , I would like to add that the company did send me the card after all when I tried to go back and close the case I it was too late. I had no option to close the case and state that I was happy . the topps company did come through for me and I would like that my case will be listed as satisfactory and not unsatisfactory
Sincerely,
*** ***
As previously advised, we are happy to offer a substitution for current market value of the card due to the consumer, if he no longer would like to wait for the card.Please contact Customer Support, ###-###-#### or *** We will be happy to complete this substitution for you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 12186298, and have determined that my complaint has NOT been resolved because:
The Response is Unnacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
You have requested to substitute
your pending redemption. When you substitute your redemption, you will
receive a substitute card of equal CURRENT market
value. Current market value is based on various factors, including ***
and Beckett pricing. Substitutes are selected
randomly by Topps based on
value and available inventory for the same sport or property. Substitute choices
made by Topps are final. Topps reviewed the sale the consumer is referring for $on *** Topps does not find this sale to be valid Sales are much less for the players individually and in various multiple signature cards. If the consumer still wants a substitution, Topps values the card at $but is willing to go as high as $
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It does not address issue that Topps sent a confirmed message that a specific item was sent when in fact it was not sent out It also does not address the issue that Topps chose a replacement card with no communication with customer, and selected a separate replacement when it continues to offer similar cards to what was originally redeemed The determination of CURRENT market value is arbitrary and one-sided at the discretion of Topps, and does not take into consideration value to customer, but allows them to off-load unwanted product that has not been claimed Case in point, I found another person who attempted to redeem same card as me and received identical replacement card of Jose Aldo Person listed card on *** for $and accepted an offer less than that; the original card I redeemed I located on ***, and it was listed at $and purchased for more than $ The value of replacement card to Topps may be identical or greater CURRENT market value, but the value to customer/auction world is clearly not (at least 500% lower, in favor of Topps) Finally, Topps has failed to communicate why redemption was not honored, as previous phone conversations with Topps customer service had indicated it would be honored at a later date and I conveyed that I was willing to wait for completion in order to receive redemption of original item Response indicates that card cannot be completed, but I would appreciate an explanation why it cannot be completed, and why it offered card originally if it could not honor redemption
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps
works fulfill all redemptions as quickly as possible. At this time, we are are working to complete the card now that the item to produce the relic was received from the player.The
following is Topps policy for substituting your redemption for another card:Must be more than weeks
since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
The item the consumer is referring to has been in his account for months, on or around June **, The product has been in the market just under two years, streeted around March/April 2014.Since the consumer does not agree with the value of the item, he will have to wait for the card to
be available to ship
First I would like to apologize for the CSR not completing the substitution process for you as was stated.I have looked into the value of the Topps Prime Football Auto Veteran Variation of Julian Edelman due to you. The current market value of this card is $30. I am going to be
processing this substitution for you Would you please confirm you mailing address so I can make sure it is delivered properly?Best,SabrinaCS Manager
In response to the consumer's inquiry: - Looking to obtain the card due to the consumer or a card of equal current market value- Please return the cards to Topps to correct the missing stickers - *** *** *** *** *** ** *** Attn - Customer Service- Orders placed during the
promotion are taking longer than expected to ship due to the high value We did not anticipate the amount of orders received to ship due to the promotion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Topps did not have any price discount on the item(s) purchased by this consumer If the consumer has any documents showing a discount being offered from Topps.com, please send them to us for review We will look into the offer.Topps does not and cannot control the prices on ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They sent cards that were NOT close in value anyone that I was working with has NOT emailed me or anything in over a month I don't understand how inventory is limited when or products have been released since this card was sent in. The value you place on a card numbered 1/is laughable its the only one made how can you place whatever value you feel like on it? I was offered $cash for the damaged card I can only imagine it would have been more without the damage wouldn't it? I have said numerous times that I will NOT accept any replacements for this card until I approve it ...and yet they keep sending whatever they feel like to get me to go awayThe constant excuse of limited cards is a joke ...you PRODUCE cards get real .....The case I have open on Topps site hasn't been answered in over a month .....They aren't trying to work anything out hence why I am here
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As the consumer was advised, Topps does not honor expired redemption cards.We will make a one-time exception at this time Please mail your redemption card to the following address to be honored:Topps Company*** *** ***
*** *** ** ***Attn: Customer Service -
SabrinaSincerely, Topps Customer Service team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:we demand the business stop passing the buck, take responsibility for THIER failures as a company and not cost the consumer another cent to get what is due, and paid for now months ago Heck the next years product releases Wed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.hello there , I would like to add that the company did send me the card after all when I tried to go back and close the case I it was too late. I had no option to close the case and state that I was happy . the topps company did come through for me and I would like that my case will be listed as satisfactory and not unsatisfactory
Sincerely,
*** ***
As previously advised, we are happy to offer a substitution for current market value of the card due to the consumer, if he no longer would like to wait for the card.Please contact Customer Support, ###-###-#### or *** We will be happy to complete this substitution for you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 12186298, and have determined that my complaint has NOT been resolved because:
The Response is Unnacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for your response
You have requested to substitute
your pending redemption. When you substitute your redemption, you will
receive a substitute card of equal CURRENT market
value. Current market value is based on various factors, including ***
and Beckett pricing. Substitutes are selected
randomly by Topps based on
value and available inventory for the same sport or property. Substitute choices
made by Topps are final. Topps reviewed the sale the consumer is referring for $on *** Topps does not find this sale to be valid Sales are much less for the players individually and in various multiple signature cards. If the consumer still wants a substitution, Topps values the card at $but is willing to go as high as $
Consumer has chosen to wait for the card
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It does not address issue that Topps sent a confirmed message that a specific item was sent when in fact it was not sent out It also does not address the issue that Topps chose a replacement card with no communication with customer, and selected a separate replacement when it continues to offer similar cards to what was originally redeemed The determination of CURRENT market value is arbitrary and one-sided at the discretion of Topps, and does not take into consideration value to customer, but allows them to off-load unwanted product that has not been claimed Case in point, I found another person who attempted to redeem same card as me and received identical replacement card of Jose Aldo Person listed card on *** for $and accepted an offer less than that; the original card I redeemed I located on ***, and it was listed at $and purchased for more than $ The value of replacement card to Topps may be identical or greater CURRENT market value, but the value to customer/auction world is clearly not (at least 500% lower, in favor of Topps) Finally, Topps has failed to communicate why redemption was not honored, as previous phone conversations with Topps customer service had indicated it would be honored at a later date and I conveyed that I was willing to wait for completion in order to receive redemption of original item Response indicates that card cannot be completed, but I would appreciate an explanation why it cannot be completed, and why it offered card originally if it could not honor redemption
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps
works fulfill all redemptions as quickly as possible. At this time, we are are working to complete the card now that the item to produce the relic was received from the player.The
following is Topps policy for substituting your redemption for another card:Must be more than weeks
since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
The item the consumer is referring to has been in his account for months, on or around June **, The product has been in the market just under two years, streeted around March/April 2014.Since the consumer does not agree with the value of the item, he will have to wait for the card to
be available to ship
First I would like to apologize for the CSR not completing the substitution process for you as was stated.I have looked into the value of the Topps Prime Football Auto Veteran Variation of Julian Edelman due to you. The current market value of this card is $30. I am going to be
processing this substitution for you Would you please confirm you mailing address so I can make sure it is delivered properly?Best,SabrinaCS Manager
In response to the consumer's inquiry: - Looking to obtain the card due to the consumer or a card of equal current market value- Please return the cards to Topps to correct the missing stickers - *** *** *** *** *** ** *** Attn - Customer Service- Orders placed during the
promotion are taking longer than expected to ship due to the high value We did not anticipate the amount of orders received to ship due to the promotion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Topps did not have any price discount on the item(s) purchased by this consumer
Topps did not have any price discount on the item(s) purchased by this consumer If the consumer has any documents showing a discount being offered from Topps.com, please send them to us for review We will look into the offer.Topps does not and cannot control the prices on ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
A Topps Bunt CS Representative will contact the user directly to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They sent cards that were NOT close in value anyone that I was working with has NOT emailed me or anything in over a month I don't understand how inventory is limited when or products have been released since this card was sent in. The value you place on a card numbered 1/is laughable its the only one made how can you place whatever value you feel like on it? I was offered $cash for the damaged card I can only imagine it would have been more without the damage wouldn't it? I have said numerous times that I will NOT accept any replacements for this card until I approve it ...and yet they keep sending whatever they feel like to get me to go awayThe constant excuse of limited cards is a joke ...you PRODUCE cards get real .....The case I have open on Topps site hasn't been answered in over a month .....They aren't trying to work anything out hence why I am here
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As the consumer was advised, Topps does not honor expired redemption cards.We will make a one-time exception at this time Please mail your redemption card to the following address to be honored:Topps Company*** *** ***
*** *** ** ***Attn: Customer Service -
SabrinaSincerely, Topps Customer Service team