The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer. If the consumer does not want to wait for this to be completed, we can offer a substitution of equal current market value. If this is what the consumer would like to do, please contact CS at ###-###-#### and request a substitution.
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). When Topps provides a replacement card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Replacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Replacement card choices made by Topps are final. A Topps CS representative reached out to [redacted] to get additional information to rectify this issue. The CSR has been trying to locate a card based on the players the consumer advised. Now that we are going outside policy, this process will take longer. Topps has limited inventory, and the consumer not accepting random cards limits the options further. Once the CSR finds a card, they will be in touch with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In response to the business's reply:1) It has been 8 months since this card has been backordered - when can I expect a resolution?2) In regards to the missing stickers, wouldn't it make more sense (and more cost-effective for both ends) to just ship the stickers? In addition, my order received on 10/** was missing 2 stickers as well. If the business cannot just ship the stickers how I will be reimbursed for shipping the cards back to the business to correct their error?3) I received one of the orders (#[redacted]) on 10/** thank you. As mentioned above 2 stickers were missing. In addition, the quality of the delivery was not worthy of paying $1.75 per card. Many cases (approx. 30 of the 268) were not fully constructed to protect the card. Still waiting on the 2nd order placed on 9/**, order #[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I DON"T find that this resolution is satisfactory to me, the matter has been resolved as far as I'm concerned. I'm done with Topps as a Company. They burned the bridge down for good this time. They will get no further business from me.
Sincerely,
[redacted]
Topps does not have the ability to issue refunds, [redacted] does. The customer may keep the added coins and boost pack as well. We do not have the ability to fix the issue any further.To request a refund from [redacted], the customer has to: Launch [redacted] on either your [redacted]. Click on your name at the top and in the dropdown select Account Info. Type in your password when prompted in order to proceed. Click on See All under your Purchase History. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button. You will be routed to [redacted]'s website. Just follow the steps after signing in and request the Refund option and explain why.
Initial Business Response /* (1000, 11, 2016/01/15) */
Please see the attached response:
"According to revised code 1333.40, the TV will be repaired and put up for sale."
Initial Consumer Rebuttal /* (3000, 13, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
How am I supposed to respond to them telling me a revised code? That was NOT a response. They lured me into their store knowing they would NOT look at my tv for FREE. And by using the word FREE was their way to get me into the store. This company lured me into the store and stole my tv based upon verbal conversation. Once I'm done telling the world how they do business, they will lose enough business to satisfy me for the loss of my tv.
Final Business Response /* (4000, 15, 2016/01/25) */
Please see the attached fax:
"I already fax this info to the Revdex.com. The TV is repaited and up for sale. According to revised code 1333.91.
A. F."
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was offered a lesser valued replacement for cards that are valued much higher then what I was offered. I requested a better replacement in order to be brought whole. My case is not closed yet. Sabrina is communicating with me by email. I would like to see what she comes back with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We do apologize for the miscommunication. Please mail in your redemption card to the following address: [redacted]
[redacted]
[redacted]
[redacted]
We will process the redemption order for you.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your...
redemption for another card: - Must be more than 15 weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.
Topps works fulfill all
redemptions as quickly as possible. The following is Topps policy for substituting your redemption for another
card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of equal market value of the original
card...
Substitution will be for the same sport No guarantee of specific player, product, or year can be given
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received any replacement and they keep ignoring me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both...
For a refund request use one of the following links:[redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packs. However, please keep in mind that, regardless of the odds, opening a pack generates a random number . This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packs. With odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that pack. Unfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May [redacted]. You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchase. Again, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards,[redacted] Star Wars: Card Trader Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are sorry but this is an issue we are working on. There is no other solution until this is corrected through the programming.We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both issues resolved shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
The response does not address any issues I have presented. Please inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to them. My username in the app is Jeeep. I will not provide my email address in an open forum such as this. The Topps customer service reps are stating that they reserve the right to prevent me from using the app. That's fine if that's their choice, but I must be compensated for my personal property purchased through the app. It is theft at this point.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer. If the consumer does not want to wait for this to be completed, we can offer a substitution of equal current market value. If this is what the consumer would like to do, please contact CS at ###-###-#### and request a substitution.
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed). When Topps provides a replacement card, you receive a card of equal or greater CURRENT market value. Current market value is based on various factors, including eBay and Beckett pricing. Replacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property. Replacement card choices made by Topps are final. A Topps CS representative reached out to [redacted] to get additional information to rectify this issue. The CSR has been trying to locate a card based on the players the consumer advised. Now that we are going outside policy, this process will take longer. Topps has limited inventory, and the consumer not accepting random cards limits the options further. Once the CSR finds a card, they will be in touch with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In response to the business's reply:1) It has been 8 months since this card has been backordered - when can I expect a resolution?2) In regards to the missing stickers, wouldn't it make more sense (and more cost-effective for both ends) to just ship the stickers? In addition, my order received on 10/** was missing 2 stickers as well. If the business cannot just ship the stickers how I will be reimbursed for shipping the cards back to the business to correct their error?3) I received one of the orders (#[redacted]) on 10/** thank you. As mentioned above 2 stickers were missing. In addition, the quality of the delivery was not worthy of paying $1.75 per card. Many cases (approx. 30 of the 268) were not fully constructed to protect the card. Still waiting on the 2nd order placed on 9/**, order #[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I DON"T find that this resolution is satisfactory to me, the matter has been resolved as far as I'm concerned. I'm done with Topps as a Company. They burned the bridge down for good this time. They will get no further business from me.
Sincerely,
[redacted]
Topps does not have the ability to issue refunds, [redacted] does. The customer may keep the added coins and boost pack as well. We do not have the ability to fix the issue any further.To request a refund from [redacted], the customer has to: Launch [redacted] on either your [redacted]. Click on your name at the top and in the dropdown select Account Info. Type in your password when prompted in order to proceed. Click on See All under your Purchase History. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button. You will be routed to [redacted]'s website. Just follow the steps after signing in and request the Refund option and explain why.
Initial Business Response /* (1000, 11, 2016/01/15) */
Please see the attached response:
"According to revised code 1333.40, the TV will be repaired and put up for sale."
Initial Consumer Rebuttal /* (3000, 13, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
How am I supposed to respond to them telling me a revised code? That was NOT a response. They lured me into their store knowing they would NOT look at my tv for FREE. And by using the word FREE was their way to get me into the store. This company lured me into the store and stole my tv based upon verbal conversation. Once I'm done telling the world how they do business, they will lose enough business to satisfy me for the loss of my tv.
Final Business Response /* (4000, 15, 2016/01/25) */
Please see the attached fax:
"I already fax this info to the Revdex.com. The TV is repaited and up for sale. According to revised code 1333.91.
A. F."
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was offered a lesser valued replacement for cards that are valued much higher then what I was offered. I requested a better replacement in order to be brought whole. My case is not closed yet. Sabrina is communicating with me by email. I would like to see what she comes back with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We do apologize for the miscommunication. Please mail in your redemption card to the following address: [redacted]
[redacted]
[redacted]
[redacted]
We will process the redemption order for you.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your...
redemption for another card: - Must be more than 15 weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.
Topps works fulfill all
redemptions as quickly as possible. The following is Topps policy for substituting your redemption for another
card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of equal market value of the original
card...
Substitution will be for the same sport No guarantee of specific player, product, or year can be given
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received any replacement and they keep ignoring me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
For us to further investigate this, please advise user name and associated email to the app account.
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both...
issues resolved shortly.Tell us why here...
For a refund request use one of the following links:[redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packs. However, please keep in mind that, regardless of the odds, opening a pack generates a random number . This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packs. With odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that pack. Unfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May [redacted]. You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchase. Again, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards,[redacted] Star Wars: Card Trader Support Manager
Please advise user name and email associated to your account. This will help us look into this issue. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are sorry but this is an issue we are working on. There is no other solution until this is corrected through the programming.We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both issues resolved shortly.
Replacement cards for the Tribute Recall were shipped. Tracking # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
The response does not address any issues I have presented. Please inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to them. My username in the app is Jeeep. I will not provide my email address in an open forum such as this. The Topps customer service reps are stating that they reserve the right to prevent me from using the app. That's fine if that's their choice, but I must be compensated for my personal property purchased through the app. It is theft at this point.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]