As advised....We can work with you, to try and find another Cal Ripken Jr. card. If you would like to proceed, please contact Topps CS deptartment, ###-###-#### o[redacted]. Any of the CSRs can help you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I DON"T find that this resolution is satisfactory to me, the matter has been resolved as far as I'm concerned. I'm done with Topps as a Company. They burned the bridge down for good this time. They will get no further business from me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In response to the business's reply:1) It has been 8 months since this card has been backordered - when can I expect a resolution?2) In regards to the missing stickers, wouldn't it make more sense (and more cost-effective for both ends) to just ship the stickers? In addition, my order received on 10/** was missing 2 stickers as well. If the business cannot just ship the stickers how I will be reimbursed for shipping the cards back to the business to correct their error?3) I received one of the orders (#[redacted]) on 10/** thank you. As mentioned above 2 stickers were missing. In addition, the quality of the delivery was not worthy of paying $1.75 per card. Many cases (approx. 30 of the 268) were not fully constructed to protect the card. Still waiting on the 2nd order placed on 9/**, order #[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps does not have the ability to issue refunds, [redacted] does. The customer may keep the added coins and boost pack as well. We do not have the ability to fix the issue any further.To request a refund from [redacted], the customer has to: Launch [redacted] on either your [redacted]. Click on your name at the top and in the dropdown select Account Info. Type in your password when prompted in order to proceed. Click on See All under your Purchase History. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button. You will be routed to [redacted]'s website. Just follow the steps after signing in and request the Refund option and explain why.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your...
redemption for another card: - Must be more than 15 weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.
Topps works fulfill all
redemptions as quickly as possible. The following is Topps policy for substituting your redemption for another
card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of equal market value of the original
card...
Substitution will be for the same sport No guarantee of specific player, product, or year can be given
We do apologize for the miscommunication. Please mail in your redemption card to the following address: [redacted]
[redacted]
[redacted]
[redacted]
We will process the redemption order for you.
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was offered a lesser valued replacement for cards that are valued much higher then what I was offered. I requested a better replacement in order to be brought whole. My case is not closed yet. Sabrina is communicating with me by email. I would like to see what she comes back with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 11, 2016/01/15) */
Please see the attached response:
"According to revised code 1333.40, the TV will be repaired and put up for sale."
Initial Consumer Rebuttal /* (3000, 13, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
How am I supposed to respond to them telling me a revised code? That was NOT a response. They lured me into their store knowing they would NOT look at my tv for FREE. And by using the word FREE was their way to get me into the store. This company lured me into the store and stole my tv based upon verbal conversation. Once I'm done telling the world how they do business, they will lose enough business to satisfy me for the loss of my tv.
Final Business Response /* (4000, 15, 2016/01/25) */
Please see the attached fax:
"I already fax this info to the Revdex.com. The TV is repaited and up for sale. According to revised code 1333.91.
A. F."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
For a refund request use one of the following links:[redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packs. However, please keep in mind that, regardless of the odds, opening a pack generates a random number . This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packs. With odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that pack. Unfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May [redacted]. You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchase. Again, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards,[redacted] Star Wars: Card Trader Support Manager
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received any replacement and they keep ignoring me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Username is [redacted] and email is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
While my card is due today or tomorrow, that is not the point. I would like a shipping refund due to numerous problems. First, their representatives, Eric and Michael, are beyond rude and condescending. The only person at Topps customer service that actually tried to help was Minerva. I would like to know why, when my cell number was given as the contact number, Michael attempted to reach me at my office phone. That is a tremendous error of judgment on his part. This problem should not have taken this long to resolve. There was outright refusal on the part of Eric and Michael to let me speak to anybody else--to the point that I would have to end the conversation to try to call in for somebody else.Topps should be embarrassed that these people would work for them. Further, this problem is not resolved until what I paid for is in my hand. They screwed this up last time by literally addressing the envelope on the first attempt as "Unknown Address." I have no faith that they did not do this again. I will only close this case when I actually speak with a customer service supervisor. It is very unlikely that I'll ever purchase another product from them otherwise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you! An order was submitted to process and ship next week. Will advise tracking # once it is available via email.
As advised....We can work with you, to try and find another Cal Ripken Jr. card. If you would like to proceed, please contact Topps CS deptartment, ###-###-#### o[redacted]. Any of the CSRs can help you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I DON"T find that this resolution is satisfactory to me, the matter has been resolved as far as I'm concerned. I'm done with Topps as a Company. They burned the bridge down for good this time. They will get no further business from me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In response to the business's reply:1) It has been 8 months since this card has been backordered - when can I expect a resolution?2) In regards to the missing stickers, wouldn't it make more sense (and more cost-effective for both ends) to just ship the stickers? In addition, my order received on 10/** was missing 2 stickers as well. If the business cannot just ship the stickers how I will be reimbursed for shipping the cards back to the business to correct their error?3) I received one of the orders (#[redacted]) on 10/** thank you. As mentioned above 2 stickers were missing. In addition, the quality of the delivery was not worthy of paying $1.75 per card. Many cases (approx. 30 of the 268) were not fully constructed to protect the card. Still waiting on the 2nd order placed on 9/**, order #[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps does not have the ability to issue refunds, [redacted] does. The customer may keep the added coins and boost pack as well. We do not have the ability to fix the issue any further.To request a refund from [redacted], the customer has to: Launch [redacted] on either your [redacted]. Click on your name at the top and in the dropdown select Account Info. Type in your password when prompted in order to proceed. Click on See All under your Purchase History. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button. You will be routed to [redacted]'s website. Just follow the steps after signing in and request the Refund option and explain why.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your...
redemption for another card: - Must be more than 15 weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.
Topps works fulfill all
redemptions as quickly as possible. The following is Topps policy for substituting your redemption for another
card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of equal market value of the original
card...
Substitution will be for the same sport No guarantee of specific player, product, or year can be given
We do apologize for the miscommunication. Please mail in your redemption card to the following address: [redacted]
[redacted]
[redacted]
[redacted]
We will process the redemption order for you.
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was offered a lesser valued replacement for cards that are valued much higher then what I was offered. I requested a better replacement in order to be brought whole. My case is not closed yet. Sabrina is communicating with me by email. I would like to see what she comes back with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 11, 2016/01/15) */
Please see the attached response:
"According to revised code 1333.40, the TV will be repaired and put up for sale."
Initial Consumer Rebuttal /* (3000, 13, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
How am I supposed to respond to them telling me a revised code? That was NOT a response. They lured me into their store knowing they would NOT look at my tv for FREE. And by using the word FREE was their way to get me into the store. This company lured me into the store and stole my tv based upon verbal conversation. Once I'm done telling the world how they do business, they will lose enough business to satisfy me for the loss of my tv.
Final Business Response /* (4000, 15, 2016/01/25) */
Please see the attached fax:
"I already fax this info to the Revdex.com. The TV is repaited and up for sale. According to revised code 1333.91.
A. F."
Please advise user name and email associated to your account. This will help us look into this issue. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
For a refund request use one of the following links:[redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packs. However, please keep in mind that, regardless of the odds, opening a pack generates a random number . This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packs. With odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that pack. Unfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May [redacted]. You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchase. Again, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards,[redacted] Star Wars: Card Trader Support Manager
For us to further investigate this, please advise user name and associated email to the app account.
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received any replacement and they keep ignoring me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both...
issues resolved shortly.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Username is [redacted] and email is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] worked directly with a CSR at Topps. This issue has been resolved. Tracking # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
While my card is due today or tomorrow, that is not the point. I would like a shipping refund due to numerous problems. First, their representatives, Eric and Michael, are beyond rude and condescending. The only person at Topps customer service that actually tried to help was Minerva. I would like to know why, when my cell number was given as the contact number, Michael attempted to reach me at my office phone. That is a tremendous error of judgment on his part. This problem should not have taken this long to resolve. There was outright refusal on the part of Eric and Michael to let me speak to anybody else--to the point that I would have to end the conversation to try to call in for somebody else.Topps should be embarrassed that these people would work for them. Further, this problem is not resolved until what I paid for is in my hand. They screwed this up last time by literally addressing the envelope on the first attempt as "Unknown Address." I have no faith that they did not do this again. I will only close this case when I actually speak with a customer service supervisor. It is very unlikely that I'll ever purchase another product from them otherwise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]