Topps was looking into this issue to determine the full scope of the issue Unfortunately, this process does take time and should have been communicated to *** *** It was determined through our research, there was a production issue and two cards were labeled 1/ We will be
happy to replace *** ***'s card. Please send it back to us for a card of equal value. Topps Customer Service*** *** ***
*** *** ** ***Attn: SabrinaThank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attempted to contact Topps CS on multiple occasions with no successful resolution Topps has provided no update as to the status of the card in nearly two years and significantly undervalues the card when replacement options are offered When asked for evidence or support of their valuation they have supplied none There are no completed sales of this card on ebay, and similar cards with these players and higher end brands to support Topp's valuation of $(as CS response says completed *** sales are used) Attempts at escalation for a manager to call or provide further information have been ignored and I was given an explanation that the manager "is in meetings all day".As stated, my desired resolution is for the production and mailing of the card I redeemed Topps has failed to produce this card or provide any update or reasonable explanation on the delay other than "the card was not made to Topps standards, and is being reproduced" In nearly two years, the status has not changed despite the fact that multiple game used and autograph cards of Ken Griffey Jrand Frank Thomas have been released in products in and 2015, suggesting that Topps has the materials and means to make this card, but refuses to absorb the expense to make a card which was released in a product two years ago.I have been encouraged by Topps to accept their replacement offers because "if Topps decides not to make the card it will be replaced with random cards at their discretion" and this can happen at any time of their choosing without notice Ultimately, if Topps CS or management were willing to provide any transparency, status update, or reasonable assurances that efforts are being made to make this card, or that the card WILL be made, I may find that satisfactory to satisfy my complaint Due to the lack of communication, failure to produce the card, and the unwillingness of Topps CS to provide reasonable replacement options I will not close my request
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame.At this time, all we can offer the consumer a substitution for current market value.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of current equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####
The odds on the box/pack for pulling a card are based on the print run of the entire product It is not a guarantee, unless it is specifically stated on the item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called Topps Customer Service and Michael indicated that Topps is still waiting on the autograph and the relic pieceWhen I informed him that Topps had sent the Revdex.com a message saying the card was being completed because the relic piece had been obtained from the player he then changed the story to they are awaiting the autographHe had no answer when I indicated autos of this player had been placed in products and this was a redemptionAll of this is in direct contradiction to what Topps has responded with to me through the Revdex.com, that the relic has been obtained and the card is being completedI would like a further response from Topps and would also like an estimated time the card will be completed and shipped in the next response from the company.I will not accept a replacement for this item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This consumer selected the Revdex.com to mediate this issue and the company will not discuss this issue outside of this forum.This is a value disagreement Topps value is fair current market value and will not be changed Consumer will have to wait for the card to be completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[The business is using their typical bait and switch approach which is ILLEGALThey say they are offering a card with the same value, but it is always less valuable than the card they orginally promiseAlso it is always a worse type of cardIt is illegal for them to use bait and switch, and they do it all the timeI want the card they promised which has a player from my favorite team, not a substituteIt has been weeks since I claimed itI want my card, or a full refundI will not take some crappier substitute and join the statistic of people they ripped off illegallyIf they don't want to give refunds, then they should not promise cards that they don't have.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told by Topps company that it would take fifteen weeksThis is not acceptable....once again...they have a product on the shelves for months, then decide to announce prizes that they do not have in their possessionI cant understand how they can advertise items they don't own, they make people wait months with no care, and then if Topps never gets what they advertise they give the customer what ever they think is fairI will persue this matter from every angle that I can....I will not give upThis is completely advertisement and pure robberyTheir customer service should be arrested for negligence and the company should stop their bait and switch schemeI wish I could put a box on the shelves advertising a BMW as a prize...and then when someone wins...ignore them...take six months to give them their prize, which is a Toyota camry because I couldn't find a BMW which I advertised as the prize
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would be willing to accept replacement value for the invoice value ($1,050) that I sent over for the Trout, but not the estimated value of $from Topps Customer The value would be based on eBay sales as that was where I purchased the redemption.I would prefer that the card be made and I receive it Stating there is no ETA is not acceptable when Mike Trout signs for every Topps release, please just make the card and utilize a Sticker Autograph to place on the card That would satisfy my request, it does not need to be an on card autograph
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This response is unacceptableI am under the impression that the Topps Company has forgotten about etoppsBut what it fails to realize is that there are over one million etopps cards that its customers have no access toThere are many customers like myself that believe that three + months of "we are working on it" is no longer acceptable and want results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps redemption program policy is as follows:If the completed card is not available in weeks, you may request a substitution of equal current market valueIn addition, Topps maintains the right in its discretion to substitute a card if the card you are submitting the redemption for cannot be
completed and Topps determines it is to be ‘uncirculated’. When you request a substitution (or when Topps provides a substitution card), you will receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including *** and Beckett pricing. The card received as a substitution for the original card due to the consumer is of equal current market value The original card was not completed and is uncirculated We cannot speak to secondary market goods (***)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Either this isn't true, or Topps is very bad at their job.As stated in my original complaint, Tom Murphy signed cards for multiple sets for Topps between and 12 months after I redeemed my redemption card There is no good reason for Topps not to have Tom sign my card. If the player was highly collectible and didn't sign cards often, or if it was an older player dealing with medical problems who had trouble signing, it would be reasonable for it to take this long However, Tom does not have any trouble signing Topps just failed to bring my card for him to sign last time they had him sign cards This is unacceptable for a company that bases their business off of cards and sells so many cards I'm extremely disappointed that Topps isn't willing to admit that they messed up and try to make it right. I'd also like to point out that the card I redeemed was for a specific card of a specific player I do not want a "replacement" Tom is still alive, still capable of signing, and still willing to sign for Topps (as seen by the fact that he signed thousands of cards for them in 2014) There is no reason that Topps isn't able to get my card finished, and there is no reason that they should be suggesting that I take a replacement for it Topps is not giving me the product I paid for (either by refusal or incompetence, I can't tell which) and is suggesting that I take something else (which, as I have heard from other collectors, is usually worth less than the card I am owed) That's bait and switch Not to mention that this is the only one of this card out there (assuming that Topps has actually printed it, which is not a safe assumption) There is no market value of this card. To any other consumer out there, TOPPS REDEMPTION CARDS ARE A SCAM!!! You pay for something and they don't give it to you I'm never buying another and I may take legal action if that is what it takes to receive what I have purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your
redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
We are sorry you were given incorrect information on Twitter.Please mail your expired redemption card(s) to Customer Service If the card on the redemption is available we will mail it to you If it is not available, we will send a random card.Topps *** *** **
*** *** **
***Attn: Customer Service - ExpRedemption
Topps was looking into this issue to determine the full scope of the issue Unfortunately, this process does take time and should have been communicated to *** *** It was determined through our research, there was a production issue and two cards were labeled 1/ We will be
happy to replace *** ***'s card. Please send it back to us for a card of equal value. Topps Customer Service*** *** ***
*** *** ** ***Attn: SabrinaThank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attempted to contact Topps CS on multiple occasions with no successful resolution Topps has provided no update as to the status of the card in nearly two years and significantly undervalues the card when replacement options are offered When asked for evidence or support of their valuation they have supplied none There are no completed sales of this card on ebay, and similar cards with these players and higher end brands to support Topp's valuation of $(as CS response says completed *** sales are used) Attempts at escalation for a manager to call or provide further information have been ignored and I was given an explanation that the manager "is in meetings all day".As stated, my desired resolution is for the production and mailing of the card I redeemed Topps has failed to produce this card or provide any update or reasonable explanation on the delay other than "the card was not made to Topps standards, and is being reproduced" In nearly two years, the status has not changed despite the fact that multiple game used and autograph cards of Ken Griffey Jrand Frank Thomas have been released in products in and 2015, suggesting that Topps has the materials and means to make this card, but refuses to absorb the expense to make a card which was released in a product two years ago.I have been encouraged by Topps to accept their replacement offers because "if Topps decides not to make the card it will be replaced with random cards at their discretion" and this can happen at any time of their choosing without notice Ultimately, if Topps CS or management were willing to provide any transparency, status update, or reasonable assurances that efforts are being made to make this card, or that the card WILL be made, I may find that satisfactory to satisfy my complaint Due to the lack of communication, failure to produce the card, and the unwillingness of Topps CS to provide reasonable replacement options I will not close my request
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame.At this time, all we can offer the consumer a substitution for current market value.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of current equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####
Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ***.Sincerely,*** ***
We do not issue refunds directly, Apple or Google doesLinks provided below:***
***
The odds on the box/pack for pulling a card are based on the print run of the entire product It is not a guarantee, unless it is specifically stated on the item
Please advise your user name and email address associated to your account for us to look into this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called Topps Customer Service and Michael indicated that Topps is still waiting on the autograph and the relic pieceWhen I informed him that Topps had sent the Revdex.com a message saying the card was being completed because the relic piece had been obtained from the player he then changed the story to they are awaiting the autographHe had no answer when I indicated autos of this player had been placed in products and this was a redemptionAll of this is in direct contradiction to what Topps has responded with to me through the Revdex.com, that the relic has been obtained and the card is being completedI would like a further response from Topps and would also like an estimated time the card will be completed and shipped in the next response from the company.I will not accept a replacement for this item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This consumer selected the Revdex.com to mediate this issue and the company will not discuss this issue outside of this forum.This is a value disagreement Topps value is fair current market value and will not be changed Consumer will have to wait for the card to be completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[The business is using their typical bait and switch approach which is ILLEGALThey say they are offering a card with the same value, but it is always less valuable than the card they orginally promiseAlso it is always a worse type of cardIt is illegal for them to use bait and switch, and they do it all the timeI want the card they promised which has a player from my favorite team, not a substituteIt has been weeks since I claimed itI want my card, or a full refundI will not take some crappier substitute and join the statistic of people they ripped off illegallyIf they don't want to give refunds, then they should not promise cards that they don't have.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told by Topps company that it would take fifteen weeksThis is not acceptable....once again...they have a product on the shelves for months, then decide to announce prizes that they do not have in their possessionI cant understand how they can advertise items they don't own, they make people wait months with no care, and then if Topps never gets what they advertise they give the customer what ever they think is fairI will persue this matter from every angle that I can....I will not give upThis is completely advertisement and pure robberyTheir customer service should be arrested for negligence and the company should stop their bait and switch schemeI wish I could put a box on the shelves advertising a BMW as a prize...and then when someone wins...ignore them...take six months to give them their prize, which is a Toyota camry because I couldn't find a BMW which I advertised as the prize
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Would you please advise your user name and the email account associated to your account? This will help us investigate this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would be willing to accept replacement value for the invoice value ($1,050) that I sent over for the Trout, but not the estimated value of $from Topps Customer The value would be based on eBay sales as that was where I purchased the redemption.I would prefer that the card be made and I receive it Stating there is no ETA is not acceptable when Mike Trout signs for every Topps release, please just make the card and utilize a Sticker Autograph to place on the card That would satisfy my request, it does not need to be an on card autograph
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This response is unacceptableI am under the impression that the Topps Company has forgotten about etoppsBut what it fails to realize is that there are over one million etopps cards that its customers have no access toThere are many customers like myself that believe that three + months of "we are working on it" is no longer acceptable and want results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps redemption program policy is as follows:If the completed card is not available in weeks, you may request a substitution of equal current market valueIn addition, Topps maintains the right in its discretion to substitute a card if the card you are submitting the redemption for cannot be
completed and Topps determines it is to be ‘uncirculated’. When you request a substitution (or when Topps provides a substitution card), you will receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including *** and Beckett pricing. The card received as a substitution for the original card due to the consumer is of equal current market value The original card was not completed and is uncirculated We cannot speak to secondary market goods (***)
No additional information available to give This is why we have given same reply
We are sorry but Topps did not collect the funds - Apple/Google did.Per the Terms and Conditions of the App, you have been banned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Either this isn't true, or Topps is very bad at their job.As stated in my original complaint, Tom Murphy signed cards for multiple sets for Topps between and 12 months after I redeemed my redemption card There is no good reason for Topps not to have Tom sign my card. If the player was highly collectible and didn't sign cards often, or if it was an older player dealing with medical problems who had trouble signing, it would be reasonable for it to take this long However, Tom does not have any trouble signing Topps just failed to bring my card for him to sign last time they had him sign cards This is unacceptable for a company that bases their business off of cards and sells so many cards I'm extremely disappointed that Topps isn't willing to admit that they messed up and try to make it right. I'd also like to point out that the card I redeemed was for a specific card of a specific player I do not want a "replacement" Tom is still alive, still capable of signing, and still willing to sign for Topps (as seen by the fact that he signed thousands of cards for them in 2014) There is no reason that Topps isn't able to get my card finished, and there is no reason that they should be suggesting that I take a replacement for it Topps is not giving me the product I paid for (either by refusal or incompetence, I can't tell which) and is suggesting that I take something else (which, as I have heard from other collectors, is usually worth less than the card I am owed) That's bait and switch Not to mention that this is the only one of this card out there (assuming that Topps has actually printed it, which is not a safe assumption) There is no market value of this card. To any other consumer out there, TOPPS REDEMPTION CARDS ARE A SCAM!!! You pay for something and they don't give it to you I'm never buying another and I may take legal action if that is what it takes to receive what I have purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your
redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
We are sorry you were given incorrect information on Twitter.Please mail your expired redemption card(s) to Customer Service If the card on the redemption is available we will mail it to you If it is not available, we will send a random card.Topps *** *** **
*** *** **
***Attn: Customer Service - ExpRedemption