Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The response by Topps does not address the issue of why I have waited for years and they are creating new cards with this players autograph and not producing a card they advertise through the player checklists they provideIn addition to this, the market is now flooded with this players autograph and there is not as high a demand as there once was, I should not be forced to take a loss due to Topps inability to manufacture cards in a timely fashion that they advertise as having when selling their products-seems almost like advertisingLastly, the mentioned resolution to ask for a replacement ALWAYS works out in Topps favor, especially when there is no Beckett value due to scarcity, like in the circumstance of my cardThis is serial #d to only and there is no Beckett valueI paid for the card as that was the going rate at the time on ***I want this card exactly or the card of my choice, not Topps.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What a cop outFirst your support denied the error cards existed as I provided proof they didThen they quit responding until I filed this complaintThen you state you are not allowed to make error cards, like that gives you permission to take what people paid forYou then try to offer free creditsYet, not one time have you addressed the issue of taking part of collectionsHow many other people did you steal cards from? How many other cards did I not notice you taking back because of errors you made? And you're going to tell me Topps does not have the capability of writing a check? I have to go through the trouble of filing this complaint and not even be told you screwed up not once by making a digital error card, not twice by stealing it without at least informing me (and probably countless others) and now your only response is you don't give refunds and I have to go through ***?I will await your final response to give you time to see if anyone at Topps has a company checkbook for the refund before I contact *** and inform them that you sell products then steal them back without telling your customers I will explain this entire ordeal and how where there is smoke, there is probably a fire and if you've stolen error cards from me, there are probably countless others Then I will contact the NFL and the NFLPA and explain the situation to them I will then post on *** forums, online trading sites, and possibly my local representatives If a company is allowed to steal because they can, then something needs to be done to alert the public of how that company operates or possibly even enact (or enforce) rules or laws to prevent companies like that to be able to operate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company
regarding the request for missing product items for all current year products requires that the consumer include the following items with their submissionPlease go to *** for full instructions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is now the third time (second for this same exact issue) that I am filing a complaint with the Revdex.comTopps failed to resolve this issue even after a complaint to the Revdex.comTopps sent this redemption (***) to the incorrect addressTopps has been contacted SEVERAL times, through several different methods (Facebook, website, direct email, and phone) and no attempt was made by Topps to address my concernI just want the merchandise I am owedThere is a constant issue with Topps sending out merchandise that is owed, and I am completely sick of itThere are other options in this particular industry, and I will no longer be doing business with ToppsIt is absolutely pathetic and unacceptable that a business is unable to do the bare minimum in providing the consumer with the product for which they paidMy address on file with Topps is the correct address on fileI have received several redemptions to the correct address on file, but for some reason, Topps decided to send this particular product to an old address, and never made any attempt to contact me when the product was returned to themTo make things unmistakably clear, because I am sick and tired of having to take this route with Topps, I want this card shipped to the CURRENT address on file with your company, and I want it shipped NOWI need to provide you with nothing because the correct address is already on fileI will not mark this as resolved until I receive my merchandise, and if I do not receive the merchandise for which I paid, I will be perusing Topps legallyAgain, the card redemption code is *** and I want it shipped to the Rochester, NY address on file. I want my product delivered to the Rochester, NY address on file with Topps Company immediatelyCode- ***
Sincerely,
*** ***
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their
submission: Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:*** *** *** ***
*** *** ***
*** ***
*** ** ***If you are not able to print the claim form, please complete the remaining items and mail them to Topps.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for delivery. There are no exceptions to this policy. Regards,CS Manager
The consumer was given proper information, the card went out for signing to the player At this time, Topps has not received the card back Due to the length of time, Topps is happy to offer a substitution of equal current market value to the consumer If the consumer would like to
complete a substitution our customer service department would be happy to help *** or ###-###-####
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase This will help us rectify this
issue quickly.Please use the link below to review our return policy:***
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on ***.Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated We hope to have both
issues resolved shortly
Topps is happy to offer a 20% discount on the shipping fee for the cards *** *** has in his eTopps accountTo process this request, *** *** should contact our customer service department for full instructions, ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ETopps parent company Topps is alive and selling cards....this response is ** and just another delay for them in producing the already paid for cards now for over years. The Topps site is fully functional and any issue could be resolved if they wanted it to be
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
If the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be
‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are final.The card due to the consumer does not have a current market value of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Though I'm only accepting with prejudice. I have asked repeatedly for a supervisor to call and there continues to be refusal. I see no reason that this cannot happen, and I see no reason to continue to do any sort of business with Topps. They are rude and unprofessional and clearly do not care about their customers. "This has been resolved, no further action will be taken" is rather one-sided and tyrannical, no? Do you not care if your customer is unsatisfied?I will very likely dispute the shipping charges on my card since you did not handle this matter appropriately. However, I do not think that I should waste any more time and money on this company.*** sorely needs to grant license to somebody else
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not consider my complaint resolved until I have received the replacement from Topps deemed as a comparable value The "duplicate" version of this 1/sold on *** for $however both 1/1s were listed at the time and known to not be unique I am prepared to accept an exchange value of $and will accept the response from Topps upon receipt of the satisfactory replacement The card in question has been placed in the mail to Topps today with *** tracking #*** *** *** *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame.At this time, all we can offer the consumer a substitution for current market value.The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The response by Topps does not address the issue of why I have waited for years and they are creating new cards with this players autograph and not producing a card they advertise through the player checklists they provideIn addition to this, the market is now flooded with this players autograph and there is not as high a demand as there once was, I should not be forced to take a loss due to Topps inability to manufacture cards in a timely fashion that they advertise as having when selling their products-seems almost like advertisingLastly, the mentioned resolution to ask for a replacement ALWAYS works out in Topps favor, especially when there is no Beckett value due to scarcity, like in the circumstance of my cardThis is serial #d to only and there is no Beckett valueI paid for the card as that was the going rate at the time on ***I want this card exactly or the card of my choice, not Topps.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What a cop outFirst your support denied the error cards existed as I provided proof they didThen they quit responding until I filed this complaintThen you state you are not allowed to make error cards, like that gives you permission to take what people paid forYou then try to offer free creditsYet, not one time have you addressed the issue of taking part of collectionsHow many other people did you steal cards from? How many other cards did I not notice you taking back because of errors you made? And you're going to tell me Topps does not have the capability of writing a check? I have to go through the trouble of filing this complaint and not even be told you screwed up not once by making a digital error card, not twice by stealing it without at least informing me (and probably countless others) and now your only response is you don't give refunds and I have to go through ***?I will await your final response to give you time to see if anyone at Topps has a company checkbook for the refund before I contact *** and inform them that you sell products then steal them back without telling your customers I will explain this entire ordeal and how where there is smoke, there is probably a fire and if you've stolen error cards from me, there are probably countless others Then I will contact the NFL and the NFLPA and explain the situation to them I will then post on *** forums, online trading sites, and possibly my local representatives If a company is allowed to steal because they can, then something needs to be done to alert the public of how that company operates or possibly even enact (or enforce) rules or laws to prevent companies like that to be able to operate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company
regarding the request for missing product items for all current year products requires that the consumer include the following items with their submissionPlease go to *** for full instructions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is now the third time (second for this same exact issue) that I am filing a complaint with the Revdex.comTopps failed to resolve this issue even after a complaint to the Revdex.comTopps sent this redemption (***) to the incorrect addressTopps has been contacted SEVERAL times, through several different methods (Facebook, website, direct email, and phone) and no attempt was made by Topps to address my concernI just want the merchandise I am owedThere is a constant issue with Topps sending out merchandise that is owed, and I am completely sick of itThere are other options in this particular industry, and I will no longer be doing business with ToppsIt is absolutely pathetic and unacceptable that a business is unable to do the bare minimum in providing the consumer with the product for which they paidMy address on file with Topps is the correct address on fileI have received several redemptions to the correct address on file, but for some reason, Topps decided to send this particular product to an old address, and never made any attempt to contact me when the product was returned to themTo make things unmistakably clear, because I am sick and tired of having to take this route with Topps, I want this card shipped to the CURRENT address on file with your company, and I want it shipped NOWI need to provide you with nothing because the correct address is already on fileI will not mark this as resolved until I receive my merchandise, and if I do not receive the merchandise for which I paid, I will be perusing Topps legallyAgain, the card redemption code is *** and I want it shipped to the Rochester, NY address on file. I want my product delivered to the Rochester, NY address on file with Topps Company immediatelyCode- ***
Sincerely,
*** ***
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their
submission: Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:*** *** *** ***
*** *** ***
*** ***
*** ** ***If you are not able to print the claim form, please complete the remaining items and mail them to Topps.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for delivery. There are no exceptions to this policy. Regards,CS Manager
The consumer was given proper information, the card went out for signing to the player At this time, Topps has not received the card back Due to the length of time, Topps is happy to offer a substitution of equal current market value to the consumer If the consumer would like to
complete a substitution our customer service department would be happy to help *** or ###-###-####
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase This will help us rectify this
issue quickly.Please use the link below to review our return policy:***
We are working directly with the consumer to find agreeable replacement cards
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on ***.Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated We hope to have both
issues resolved shortly
Tracking for reship - *** *** ***
Topps is happy to offer a 20% discount on the shipping fee for the cards *** *** has in his eTopps accountTo process this request, *** *** should contact our customer service department for full instructions, ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ETopps parent company Topps is alive and selling cards....this response is ** and just another delay for them in producing the already paid for cards now for over years. The Topps site is fully functional and any issue could be resolved if they wanted it to be
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Topps is not able to issue a refund We did not process the transaction
If the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be
‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are final.The card due to the consumer does not have a current market value of $
Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ***.Sincerely,*** ***
A card was sent to the consumer.FedEx tracking # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Though I'm only accepting with prejudice. I have asked repeatedly for a supervisor to call and there continues to be refusal. I see no reason that this cannot happen, and I see no reason to continue to do any sort of business with Topps. They are rude and unprofessional and clearly do not care about their customers. "This has been resolved, no further action will be taken" is rather one-sided and tyrannical, no? Do you not care if your customer is unsatisfied?I will very likely dispute the shipping charges on my card since you did not handle this matter appropriately. However, I do not think that I should waste any more time and money on this company.*** sorely needs to grant license to somebody else
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not consider my complaint resolved until I have received the replacement from Topps deemed as a comparable value The "duplicate" version of this 1/sold on *** for $however both 1/1s were listed at the time and known to not be unique I am prepared to accept an exchange value of $and will accept the response from Topps upon receipt of the satisfactory replacement The card in question has been placed in the mail to Topps today with *** tracking #*** *** *** *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame.At this time, all we can offer the consumer a substitution for current market value.The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute