After looking into this, there was an over site in this shipment leaving our facility. We are sorry for this over site. You will have them tomorrow via [redacted] overnight - tracking [redacted].We also included a 'gift' for this inconvenience.
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items...
with their submission: 1. Missing Hit/Damage Claim Form2. A letter of explanation3. A copy of sales receipt4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:[redacted]ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it,please allow 2-4 weeks for delivery.As always, please do not hesitate to contact our Customer Service team (Byphone: ###-###-####, or by Email: [redacted]).A customer service representative will be available to assist you between thehours of 9:00am - 4:00pm (EST), Monday through Friday.Sincerely, Consumer RelationsThe Topps Company, Inc.
We are sorry but we can not offer to send you a Russell Wilson Autograph. Our inventory is limited and we do not have the item you are requesting. For expired redemptions, we can only offer a random autograph. If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to you. Please mail cards to the following: Topps Company
[redacted]
We are sorry but this is an issue we are working on. There is no other solution until this is corrected through the programming.We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both issues resolved shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
The response does not address any issues I have presented. Please inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to them. My username in the app is Jeeep. I will not provide my email address in an open forum such as this. The Topps customer service reps are stating that they reserve the right to prevent me from using the app. That's fine if that's their choice, but I must be compensated for my personal property purchased through the app. It is theft at this point.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
One of my redemptions (Hunter Green) is well beyond 15 weeks. It's probably sitting closer to 15 months actually. They can't get a 20 year old kid to sign his cards? You see, Topps are a bunch of liars and from all appearances they are supremely unorganized. Funny how as soon as I file a Revdex.com complaint suddenly they ship some of my cards. I'm not going to waste any further time with this complaint or this company called Topps, but I'll end with this, the collecting community are not happy with their service, or their hostile attitude toward customers who pay a lot of money for product but only get IOUs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Mystery Redemption is for a player(s) which Topps announces later in the season. Once the player is announced, Topps produces the card. Topps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed. Mystery...
Redemptions may take up to 6 months to be completed after players are announced. After the six month time-frame, after the announcement, a substitution for equal value can be requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my...
screen name is [redacted] & My E-mail is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with...
their submission: 1. Missing Hit/Damage Claim Form 2. A letter of explanation 3. A copy of sales receipt 4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) 5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
Jose, My name is [redacted] Complaint #[redacted]. I received an email stating my case was closed on Monday. I want to keep it open. I am currently awaiting a response from Sabrina at Topps. She emailed me today 10/**/15 apologizing for the delay, but also stated that she was working out the values for 4 remaining redemption cards. Manny Machado '13 Topps Chrome Atomic Auto /5, (2)-Chris Davis '13 Topps Triple Threads Sapphire parallel /3 and one Chris Davis Kanji Auto. She said she would be back in touch soon. Topps has been communicating with me, but I do not want the case closed until we determine a resolution for the remaining orders. Thank You. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar...
value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:At this time Topps has only offered a partial solution. They offered an autograph to replace the missing Tier One autograph but they are still in possession of two of my redemption cards that they failed to return to me. They owe me three autographed cards and they have only offered to replace one and continue to look into the other two missing autograph redemptions. Minerva from Topps stated that they are in the middle of moving their offices and need more time to look into the other two missing autographs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Offering FREE packs and then removing the cards from players is not customer friendly and thus not sure how you can close and issue where you allowed players to get cards and then change your mind and remove them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The consumer will have to continue to wait, since working with CS for a substitution does not seem to be the option he wants.
Replacement cards for the Tribute Recall were shipped. Tracking # [redacted]
After looking into this, there was an over site in this shipment leaving our facility. We are sorry for this over site. You will have them tomorrow via [redacted] overnight - tracking [redacted].We also included a 'gift' for this inconvenience.
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items...
with their submission: 1. Missing Hit/Damage Claim Form2. A letter of explanation3. A copy of sales receipt4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:[redacted]ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it,please allow 2-4 weeks for delivery.As always, please do not hesitate to contact our Customer Service team (Byphone: ###-###-####, or by Email: [redacted]).A customer service representative will be available to assist you between thehours of 9:00am - 4:00pm (EST), Monday through Friday.Sincerely, Consumer RelationsThe Topps Company, Inc.
We are sorry but we can not offer to send you a Russell Wilson Autograph. Our inventory is limited and we do not have the item you are requesting. For expired redemptions, we can only offer a random autograph. If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to you. Please mail cards to the following: Topps Company
[redacted]
We are sorry but this is an issue we are working on. There is no other solution until this is corrected through the programming.We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on [redacted].Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated. We hope to have both issues resolved shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...
NOT been resolved because:
The response does not address any issues I have presented. Please inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to them. My username in the app is Jeeep. I will not provide my email address in an open forum such as this. The Topps customer service reps are stating that they reserve the right to prevent me from using the app. That's fine if that's their choice, but I must be compensated for my personal property purchased through the app. It is theft at this point.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Consumer has his merchandise that meets company standards.Consumer is not due anything at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here]
Wow, Topps thank you for looking out for tour customers. I will NOT be purchasing ANY more of tour products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please advise the user name and email address on your accounts so we can look into this further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
One of my redemptions (Hunter Green) is well beyond 15 weeks. It's probably sitting closer to 15 months actually. They can't get a 20 year old kid to sign his cards? You see, Topps are a bunch of liars and from all appearances they are supremely unorganized. Funny how as soon as I file a Revdex.com complaint suddenly they ship some of my cards. I'm not going to waste any further time with this complaint or this company called Topps, but I'll end with this, the collecting community are not happy with their service, or their hostile attitude toward customers who pay a lot of money for product but only get IOUs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Mystery Redemption is for a player(s) which Topps announces later in the season. Once the player is announced, Topps produces the card. Topps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed. Mystery...
Redemptions may take up to 6 months to be completed after players are announced. After the six month time-frame, after the announcement, a substitution for equal value can be requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my...
screen name is [redacted] & My E-mail is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
at this time, this is the only option
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with...
their submission: 1. Missing Hit/Damage Claim Form 2. A letter of explanation 3. A copy of sales receipt 4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) 5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
Jose, My name is [redacted] Complaint #[redacted]. I received an email stating my case was closed on Monday. I want to keep it open. I am currently awaiting a response from Sabrina at Topps. She emailed me today 10/**/15 apologizing for the delay, but also stated that she was working out the values for 4 remaining redemption cards. Manny Machado '13 Topps Chrome Atomic Auto /5, (2)-Chris Davis '13 Topps Triple Threads Sapphire parallel /3 and one Chris Davis Kanji Auto. She said she would be back in touch soon. Topps has been communicating with me, but I do not want the case closed until we determine a resolution for the remaining orders. Thank You. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar...
value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:At this time Topps has only offered a partial solution. They offered an autograph to replace the missing Tier One autograph but they are still in possession of two of my redemption cards that they failed to return to me. They owe me three autographed cards and they have only offered to replace one and continue to look into the other two missing autograph redemptions. Minerva from Topps stated that they are in the middle of moving their offices and need more time to look into the other two missing autographs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Offering FREE packs and then removing the cards from players is not customer friendly and thus not sure how you can close and issue where you allowed players to get cards and then change your mind and remove them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]