Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't think it's fair fro you to give me some random football autograph, when I pulled a Russell Wilson redemption. I would like an auto of Russell Wilson. If you are willing to send me a Russell Wilson then I would be glad to mail the cards in to you. Please let me know what you would like to do. Rest regards.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps
works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this is no estimated time of completion for the card due to the consumer.The
following is Topps...
policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[This is exactly the same response I have received every time now for almost a year. It's apparently "been out for signing" for over six months now. The only replacement I would accept would be a 2013 Bowman Chrome Manny Machado Red Refractor Auto /5. Otherwise, I would like a more concrete answer of when I will receive my Jonathan Schoop card. 2 months? 6 months? 1 year? 3 years? I know some people have waited several years to receive their redemptions from Topps. I am concerned that if I were to agree to a replacement, we would be very far apart on the valuation and as such I am not willing to accept a replacement other than the previously mentioned Manny Machado card. I would like a better estimate since Topps hasn't been able to provide me any information on this card in the last 8 months. It seems strange a card intended for a 2014 product isn't ready for a customer by 2016, two years later. Please provide a more firm date for the completion of this card. Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
No, it was not equal current market value. Please show any thread of objective evidence to support your claim. I have the support of one of the largest collecting communities in the world that supports my stance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry there is an issue with the Topps cards purchased.Would you please advise which Topps product this issue is with so we can look into the issue further?
Consumer disagrees with Topps policy on current market value.Topps is happy to substitute the card due to [redacted] following our policy.To complete the substitution, email [redacted] or call ###-###-####.We will work with [redacted] to find a suitable equal current market value replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Still unanswered: 1.) Why e-mail was sent stating that redeemed item was sent out when it was not. 2.) Why Topps offered a card for redemption that it could not fulfill.3.)Why customer expressed willingness to wait for redeemed item, customer service noted and agreed to request, and customer subsequently was not consulted when Topps determined it to be 'uncirculated'.4.) How decision was made that card was uncirculated.5.)Why customer was not given choice in substituted item, or why it was not in the category of original item, and from a different year.6.)How Topps determines how replacement is classified as "Equal Value". If cards are deemed 'uncirculated', customer should be afforded opportunity to select from the list of cards that are offered as replacement so that customer can select one that closest matches their value. Topps failure to meet their redemption is not the fault of the consumer, and replacement card should be at the consumer's discretion i/o Topps as Topps failed to meet its redemption policy. Given a choice with independently agreed upon "equal value" replacements is preferable to being sent a replacement card Topps deems "equal value" with zero documentation supporting its claims.Complaint will not be resolved until each of above questions are answered satisfactorily.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As with Topps previous response, this response offers no resolution. I have called Topps CS several times with no resolution. Topps CS representative says I can "work with a CS representative on a replacement", yet there is no working with CS as I was given a take it or leave it option for replacement. Topps CS states there is no "formula" for replacement values. This is understandable, however Topps CS can not offer any evidence for what "similar value" cards they are using for a basis for their valuation. They have given my card an extremely low valuation and overvalued the options provided for replacement.That said, as stated in my original complaint, my desire is for the original card. Topps will not provide any update as to the status of this card, yet continues to pump out other products featuring autographs and patches of these two players. I will not close the request until there is some meaningful action or update with the status of this card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer they are still giving me the run around. I have called two times in four days with no resolution. I have not received a call with any resolution. I am not sure that they regard this as a serious issue. It is fraud and Topps should be held accountable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], thank you kindly for your assistance. I wasn't receiving any correspondence for months on this matter. You and the Revdex.com have been a huge help and I'm more than happy to publicly endorse your efforts.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed. At this time, all we can offer the consumer a substitution for current market value. The card due to the consumer has a current market value of $50-75. To...
complete the substitution, email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market value replacement.
To request a refund, please use the proper link below:*
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't think it's fair fro you to give me some random football autograph, when I pulled a Russell Wilson redemption. I would like an auto of Russell Wilson. If you are willing to send me a Russell Wilson then I would be glad to mail the cards in to you. Please let me know what you would like to do. Rest regards.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Topps
works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this is no estimated time of completion for the card due to the consumer.The
following is Topps...
policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[This is exactly the same response I have received every time now for almost a year. It's apparently "been out for signing" for over six months now. The only replacement I would accept would be a 2013 Bowman Chrome Manny Machado Red Refractor Auto /5. Otherwise, I would like a more concrete answer of when I will receive my Jonathan Schoop card. 2 months? 6 months? 1 year? 3 years? I know some people have waited several years to receive their redemptions from Topps. I am concerned that if I were to agree to a replacement, we would be very far apart on the valuation and as such I am not willing to accept a replacement other than the previously mentioned Manny Machado card. I would like a better estimate since Topps hasn't been able to provide me any information on this card in the last 8 months. It seems strange a card intended for a 2014 product isn't ready for a customer by 2016, two years later. Please provide a more firm date for the completion of this card. Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
No, it was not equal current market value. Please show any thread of objective evidence to support your claim. I have the support of one of the largest collecting communities in the world that supports my stance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry there is an issue with the Topps cards purchased.Would you please advise which Topps product this issue is with so we can look into the issue further?
Consumer will have to continue to wait for the card, as he does not agree with our policy for a substitution.
Consumer disagrees with Topps policy on current market value.Topps is happy to substitute the card due to [redacted] following our policy.To complete the substitution, email [redacted] or call ###-###-####.We will work with [redacted] to find a suitable equal current market value replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Still unanswered: 1.) Why e-mail was sent stating that redeemed item was sent out when it was not. 2.) Why Topps offered a card for redemption that it could not fulfill.3.)Why customer expressed willingness to wait for redeemed item, customer service noted and agreed to request, and customer subsequently was not consulted when Topps determined it to be 'uncirculated'.4.) How decision was made that card was uncirculated.5.)Why customer was not given choice in substituted item, or why it was not in the category of original item, and from a different year.6.)How Topps determines how replacement is classified as "Equal Value". If cards are deemed 'uncirculated', customer should be afforded opportunity to select from the list of cards that are offered as replacement so that customer can select one that closest matches their value. Topps failure to meet their redemption is not the fault of the consumer, and replacement card should be at the consumer's discretion i/o Topps as Topps failed to meet its redemption policy. Given a choice with independently agreed upon "equal value" replacements is preferable to being sent a replacement card Topps deems "equal value" with zero documentation supporting its claims.Complaint will not be resolved until each of above questions are answered satisfactorily.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As with Topps previous response, this response offers no resolution. I have called Topps CS several times with no resolution. Topps CS representative says I can "work with a CS representative on a replacement", yet there is no working with CS as I was given a take it or leave it option for replacement. Topps CS states there is no "formula" for replacement values. This is understandable, however Topps CS can not offer any evidence for what "similar value" cards they are using for a basis for their valuation. They have given my card an extremely low valuation and overvalued the options provided for replacement.That said, as stated in my original complaint, my desire is for the original card. Topps will not provide any update as to the status of this card, yet continues to pump out other products featuring autographs and patches of these two players. I will not close the request until there is some meaningful action or update with the status of this card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer they are still giving me the run around. I have called two times in four days with no resolution. I have not received a call with any resolution. I am not sure that they regard this as a serious issue. It is fraud and Topps should be held accountable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], thank you kindly for your assistance. I wasn't receiving any correspondence for months on this matter. You and the Revdex.com have been a huge help and I'm more than happy to publicly endorse your efforts.
We try our best to have the cards completed but there might be circumstance that prevents the card being completed. At this time, all we can offer the consumer a substitution for current market value. The card due to the consumer has a current market value of $50-75. To...
complete the substitution, email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market value replacement.