Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I cannot accept this response. To begin with, I want my card, not Topps choice of a replacement on their made up value. I checked [redacted] and the completed sales for a Quad Patch Autograph and guess what, there was not a single sale like it. The card is that rare and Topps wants to fabricate a made up price and more importantly not answer the question on why my card from 2013 has not been produced but they have had no problem pumping out thousands of this same players autograph since 2013. Topps loves to redirect questions or not answer your question with a bunch of meaningless information. I want my card, why cannot this be produced when it is not the players fault? He has signed thousands of autographs for Topps since 2013 and Topps is not producing my card for a reason and refuses to tell me why or when I can expect to receive it, even after waiting for 3 years. This is shameful not only with how the handling of this redemption is concerned, but with the responses and dodging of truthful answers by Topps. Please give me my card, not a crummy replacement that some chimp of an employee sees fit to give me as a replacement. Redemptions are a legal contract, honor it if you have any honor left.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We cannot advise the information the consumer is requesting as it is not available.If the consumer wants CS help, we will be happy to do so following our policies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Topps maintains the right to substitute a card if it cannot be completed and is determined to be ‘uncirculated’. You received a card of equal or greaterCURRENTmarket value..Topps will not replace the card received.
Consumer disagrees with Topps policy on current market value. Multiple offers of fair value have been made and rejected by [redacted]. Topps is happy to substitute the card due to [redacted]. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with...
[redacted] to find a suitable equal current market value replacement.
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Customer service representative said my request was never processed because it was not of the same sport. Also...
said
"[redacted]"I placed this request on the website 3 months ago, in July...not exactly recently. Still nothing is being processed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been
I will wait for the card as I have read horror stories on your replacement process. I will keep the case open until I receive the card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am rejecting the response from Topps because I haven't received my card yet. I need to know when the card will be shipped as well as a tracking number for the shipment.
Sincerely,
[redacted]
While I have not heard anything additionally from Topps aside from their phone call prior to the message stating they will call, I don't want this hanging out there any longer, nor do I want their company to have a mark on the Revdex.com because of me. The time I have waited has been very long, and I believe I should have received my card by now, but I'm a lifetime Topps customer and they assured me it will be sent. I will take them at their word, and hope it is truth.
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Topps is saying they can't help me because I mailed the replacement to supposedly the wrong location, even though I spoke with a Topps...
representative that said to mail it to the [redacted] facility. This is not my fault.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved As of yet the complaint has not been resolved. This time the response from The Topps Co. Is that they would send two cards to replace the original replacement. The original card that I was suppose to receive has a fair market value of $2,500. The replacement cards they are trying to send in its place are a 2015 Museum Collection Cal Ripken Jr Archival Autograph and a 2013 Gypsy Queen triple auto relic of Brooks Robinson, Mike Schmidt, and George Brett. The Museum Collection Ripken just sold on [redacted] for $124.50 at 21 bids and the Gypsy Queen card sold last back in 2013 for $405.00 on [redacted]. My calculations bring the value of the two cards to $529.50 which is far from the value of the card they are suppose to replace. The statement on the rear of the original redemption states "Substitutions of equal or greater value will be made if the insert is unavailable for any reason". At this point this the statement printed on the card has not been fulfilled. I need The Topps Co to do what is promised on the card they printed. I will not accept any replacements that are valued below the value of the original card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I cannot accept this response. To begin with, I want my card, not Topps choice of a replacement on their made up value. I checked [redacted] and the completed sales for a Quad Patch Autograph and guess what, there was not a single sale like it. The card is that rare and Topps wants to fabricate a made up price and more importantly not answer the question on why my card from 2013 has not been produced but they have had no problem pumping out thousands of this same players autograph since 2013. Topps loves to redirect questions or not answer your question with a bunch of meaningless information. I want my card, why cannot this be produced when it is not the players fault? He has signed thousands of autographs for Topps since 2013 and Topps is not producing my card for a reason and refuses to tell me why or when I can expect to receive it, even after waiting for 3 years. This is shameful not only with how the handling of this redemption is concerned, but with the responses and dodging of truthful answers by Topps. Please give me my card, not a crummy replacement that some chimp of an employee sees fit to give me as a replacement. Redemptions are a legal contract, honor it if you have any honor left.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We cannot advise the information the consumer is requesting as it is not available.If the consumer wants CS help, we will be happy to do so following our policies.
The account will not be reinstated. The links below are to be used for requesting a refund. [redacted]
[redacted]
Please mail in your damaged card along with the attachment.We will send you a new item. Please be advised the item will be random.
Issue is closed. We can’t issue a refund because we did not process the transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Topps maintains the right to substitute a card if it cannot be completed and is determined to be ‘uncirculated’. You received a card of equal or greaterCURRENTmarket value..Topps will not replace the card received.
Consumer disagrees with Topps policy on current market value. Multiple offers of fair value have been made and rejected by [redacted]. Topps is happy to substitute the card due to [redacted]. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with...
[redacted] to find a suitable equal current market value replacement.
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Customer service representative said my request was never processed because it was not of the same sport. Also...
said
"[redacted]"I placed this request on the website 3 months ago, in July...not exactly recently. Still nothing is being processed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Shipping today (10/**/15). [redacted] tracking [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been
I will wait for the card as I have read horror stories on your replacement process. I will keep the case open until I receive the card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am rejecting the response from Topps because I haven't received my card yet. I need to know when the card will be shipped as well as a tracking number for the shipment.
Sincerely,
[redacted]
While I have not heard anything additionally from Topps aside from their phone call prior to the message stating they will call, I don't want this hanging out there any longer, nor do I want their company to have a mark on the Revdex.com because of me. The time I have waited has been very long, and I believe I should have received my card by now, but I'm a lifetime Topps customer and they assured me it will be sent. I will take them at their word, and hope it is truth.
once a tracking # is available we will advise.
At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Topps is saying they can't help me because I mailed the replacement to supposedly the wrong location, even though I spoke with a Topps...
representative that said to mail it to the [redacted] facility. This is not my fault.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved As of yet the complaint has not been resolved. This time the response from The Topps Co. Is that they would send two cards to replace the original replacement. The original card that I was suppose to receive has a fair market value of $2,500. The replacement cards they are trying to send in its place are a 2015 Museum Collection Cal Ripken Jr Archival Autograph and a 2013 Gypsy Queen triple auto relic of Brooks Robinson, Mike Schmidt, and George Brett. The Museum Collection Ripken just sold on [redacted] for $124.50 at 21 bids and the Gypsy Queen card sold last back in 2013 for $405.00 on [redacted]. My calculations bring the value of the two cards to $529.50 which is far from the value of the card they are suppose to replace. The statement on the rear of the original redemption states "Substitutions of equal or greater value will be made if the insert is unavailable for any reason". At this point this the statement printed on the card has not been fulfilled. I need The Topps Co to do what is promised on the card they printed. I will not accept any replacements that are valued below the value of the original card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]