We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar...
value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Topps response "The card due to the consumer was damaged and is being remade. The consumer can continue to wait for the card or have a substitution of the card for current market value."I am not satisfied with this response and here is why:1. I am NOT requesting a replacement and I am requesting that the card be made and fulfilled to me per my redemption2. Topps customer service continues to state that the card is being remade, when is it ever planned to be remade?3. Why do autograph cards of Mike Trout continue to be made specifically for Topps Finest (as provided in claim), but this card has not been made and fulfilled?4. I have requested to see the damage previously and Topps customer service had previously stated that they could not provide a picture, I would have liked to see the damage to determine if it was acceptable and meet the redemption fulfillment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The consumer can continue to wait for the cards or work with Customer Service on a substitution.At this is no estimated time of completion for the card due to the consumer.The
following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of...
the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be given
Attaching a picture of the card in question. I had drawn the same card from multiple packs on different days. The error cards have all been removed from my collection. The reason I want a full refund is Topps has taken what I paid for and ended communication of the matter. As I stated earlier, if...
these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I will continue to wait for the card to be completed, and then will close this complaint once I have received it. Now that Spring Training has started for the Orioles, I am assuming it will continue to be a very lengthy wait. I will continue to wait as long as it takes, but I hope that it does not end up like many of the other Topps redemption horror stories where it takes 2-3 years for the card to actually be produced. I just want the card that I redeemed, hopefully this year. Thanks.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for the oversight of this not being completed. The CSR handling this directly with the consumer left the company. We are shipping out the [redacted] card the consumer and CSR agreed on.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What does this answer, "The consumer could have taken delivery at any time of the cards purchased"have to do with the ridiculous price they are charging to have the cards shipped? My contention is that there are far cheaper ways to ship these.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Assessed value on the Griffey is below market, while the replacements recently offered have been quoted above market "assessed" value. Still have not even been offered a value on the second card, the Johnny Bench 1/1 rainbow patch autograph card. Strange how it works that way, with consumer item valued lower than market while replacements offered are valued higher than market. Any estimate when my actual cards will be completed? Would rather have my actual cards than a lesser valued replacement card. If my card(s) won't be produced, similar quality card(s) is what it'll take to swap, not a base unnumbered rookie autograph and a refractor #/500 rookie autograph card (which is what I was offered). Ken Griffey Jr, Bryce Harper, Mike Trout, Willie Mays, Hank Aaron, and that level of player is acceptable, and only cards that are of significant comparison (low numbered if not #1/1 autograph patch cards). Not trying to be difficult here, I have waited a very long time and want what I am owed. I understand that may not be fully possible, but that doesn't mean I should be forced to take lower quality items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can you produce similar cards in other products or products the following years and not fulfill what's due?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
[redacted] is fan name and the email I use is [redacted] the same one I used to email the bunt support team to try to resolve this and got the run around. you offer product and then say we took advantage of what you gave us is unethical and shady. Please refund me for every purchase this year, I will take my business to an other company that doesn't change it's mind
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Consumer disagrees with Topps policy on current market value. Topps is happy to substitute the card due to the consumer. To complete the substitution, the consumer can email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market...
value replacement. The only other option is to continue to wait for the card to be completed.
Consumer recently accepted an offer for a substitution. It is being processed to ship. Originally, the consumer disagreed with Topps policy on current market value.
We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar...
value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.
The item will ship next week to the consumer. The consumer will receive an email with the tracking information once it ships.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Topps response "The card due to the consumer was damaged and is being remade. The consumer can continue to wait for the card or have a substitution of the card for current market value."I am not satisfied with this response and here is why:1. I am NOT requesting a replacement and I am requesting that the card be made and fulfilled to me per my redemption2. Topps customer service continues to state that the card is being remade, when is it ever planned to be remade?3. Why do autograph cards of Mike Trout continue to be made specifically for Topps Finest (as provided in claim), but this card has not been made and fulfilled?4. I have requested to see the damage previously and Topps customer service had previously stated that they could not provide a picture, I would have liked to see the damage to determine if it was acceptable and meet the redemption fulfillment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The consumer can continue to wait for the cards or work with Customer Service on a substitution.At this is no estimated time of completion for the card due to the consumer.The
following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of...
the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be given
We have located a [redacted]. The card value is $55-60 ([redacted]).If the consumer accepts this card, it will be shipped today. Please advise.
Attaching a picture of the card in question. I had drawn the same card from multiple packs on different days. The error cards have all been removed from my collection. The reason I want a full refund is Topps has taken what I paid for and ended communication of the matter. As I stated earlier, if...
these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I will continue to wait for the card to be completed, and then will close this complaint once I have received it. Now that Spring Training has started for the Orioles, I am assuming it will continue to be a very lengthy wait. I will continue to wait as long as it takes, but I hope that it does not end up like many of the other Topps redemption horror stories where it takes 2-3 years for the card to actually be produced. I just want the card that I redeemed, hopefully this year. Thanks.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer does not agree with Topps policy on how we value cards - current market value. Consumer will have to wait for card.
We apologize for the oversight of this not being completed. The CSR handling this directly with the consumer left the company. We are shipping out the [redacted] card the consumer and CSR agreed on.
Topps Apps changed the deadline back to 48 hours to preserve the value of this set.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My User Name [redacted]. This is the additional information they have requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What does this answer, "The consumer could have taken delivery at any time of the cards purchased"have to do with the ridiculous price they are charging to have the cards shipped? My contention is that there are far cheaper ways to ship these.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Assessed value on the Griffey is below market, while the replacements recently offered have been quoted above market "assessed" value. Still have not even been offered a value on the second card, the Johnny Bench 1/1 rainbow patch autograph card. Strange how it works that way, with consumer item valued lower than market while replacements offered are valued higher than market. Any estimate when my actual cards will be completed? Would rather have my actual cards than a lesser valued replacement card. If my card(s) won't be produced, similar quality card(s) is what it'll take to swap, not a base unnumbered rookie autograph and a refractor #/500 rookie autograph card (which is what I was offered). Ken Griffey Jr, Bryce Harper, Mike Trout, Willie Mays, Hank Aaron, and that level of player is acceptable, and only cards that are of significant comparison (low numbered if not #1/1 autograph patch cards). Not trying to be difficult here, I have waited a very long time and want what I am owed. I understand that may not be fully possible, but that doesn't mean I should be forced to take lower quality items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can you produce similar cards in other products or products the following years and not fulfill what's due?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
[redacted] is fan name and the email I use is [redacted] the same one I used to email the bunt support team to try to resolve this and got the run around. you offer product and then say we took advantage of what you gave us is unethical and shady. Please refund me for every purchase this year, I will take my business to an other company that doesn't change it's mind
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] purchases are final sale. This information is located on our product pages as part of the item description, FAQs/Customer Service, and T&C.
Consumer disagrees with Topps policy on current market value. Topps is happy to substitute the card due to the consumer. To complete the substitution, the consumer can email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market...
value replacement. The only other option is to continue to wait for the card to be completed.
[redacted] These links directly above are for refunds from Apple and Google.
Consumer recently accepted an offer for a substitution. It is being processed to ship. Originally, the consumer disagreed with Topps policy on current market value.