Famsa

We have received your inquiry through the Revdex.com regarding your request for a deposit waiver First, we would like to apologize for any inconvenience this matter caused youWe would like to take this opportunity to answer the questions you raised In your correspondence you mentioned being billed $for some form of a depositThe reason a deposit was required on your account is because of your payment historyPayment is due when you receive your bill, and is considered late if it is not received by the time your next bill is preparedCustomers who make a partial payment of less than one-half of the unpaid bills are also delinquent A review of your account shows that on July **, 2015, you spoke with [redacted] ***He issued an extension on your account to pay your remaining balance of $If this payment is posted to your account by August *, 2015, as a courtesy, the current deposit request will be waived Sincerely, Con Edison Executive Action Group

[redacted] attempted to contact [redacted] multiple times last week to discuss his concerns; unfortunately, due to a language between her and the individual that answered the phone she was unable to speak with him [redacted] can reach [redacted] directly at ###-###-####

[redacted] , from the Net Metering group, spoke with the customer regarding his concerns and explained the billing to him on October *,

[redacted] of our Engineering Department attempted to contact the customer yesterday, July [redacted] but was unsuccessful in reaching the customerA message was left requesting a callback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Con Ed staff did not provide useful or timely information regarding the duration of the expected outageThis resulted in the aforementioned damages to my home and led to my family of freezing in the living room for an extended period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Based on the documentation provided [redacted] claim was denied, and the attached denial letter was issued explaining the reason for the denial MsR [redacted] spoke with [redacted] and reiterated the reason for the denial; she also advised the customer that he still had the option to further pursue the matter in small claims court or through the New York State Public Service Commission

[redacted] spoke with [redacted] on June **, and advised that due to the delay in rebilling the account the adjusted final balance was cancelled [redacted] advised that he already remitted payment for the disputed balance on June **, [redacted] advised that once the payment is received she will ensure that it is refunded to him

On Tuesday, October ***, MsB [redacted] spoke with [redacted] and advised her to provide documentation supporting her claimAs of today, [redacted] has not provided any documentation nor has she reached back out to MsB*** [redacted] can reach MsB [redacted] at ###-###-#### if she has any additional questions or concerns

[redacted] spoke with MsW [redacted] on March **, 2016, and explained that the balance she is seeing on her bills is not reflective of a single month of service but rather new bills and arrears because her payments are not being received timely or for the total amount dueWhen a balance is carried over this also results in deposit requests being assessed [redacted] enrolled MsW [redacted] in DPP and waived the pending deposit request on the accountShe also took a payment for the outstanding balanceNow that the customer is on DPP payments will automatically be deducted ensuring that all payments will be timely going forward

Dear MsRavenel-Thomas,Upon reviewing your account we found our attempts to restore service were met with no access during the following dates and time frames: at 4:12pm, at 11:51am both of which were before the 5pm time frame you stated the superintendent would decline accessWe did also try a repeat attempt on at 6:06pm, but were still unable to gain accessOn access was obtained at 3:43pm and service was restoredWe do apologize for the inconvenience you feel this has caused you as we make every effort to restore service within hours of the initial request, however, we cannot control any restrictions for access to the meters in order to complete thisWe hope to meet your expectations for a better Customer Service experience in the future

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Incregarding complaint ID [redacted] .Sincerely, [redacted]

[redacted] spoke with [redacted] yesterday, she went over the most recent bill and explained to her where the credit in question was reflected

The markings are on the sidewalks to indicate the presence of certain underground structuresThough work is taking place in the street markers still need to be placed on the sidewalk to indicate where piping, valves, and other related underground equipment is located

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They keep saying the amount of power I was charged is the actual power I used along with a lot of the same lame excusesI also invited Ms.Hughes (that's the name of the person that answered my call) to take a look at my home with a technician if she wishes to show her that it's impossible I used the amount of power they claim I didOf course her answer was that the condition of the apartment would have changedI told her nothing has changed and what could I possibly have changed in this tiny apartment to use almost 1.5MW of power! And again I reminded her of 17-bills ConEd sent me since I moved to this apartment and none of them show a power consumption of more than Kw(approximately) and again the excuses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand you spoke with [redacted] from the Executive Action Group at length regarding the status of your account [redacted] explained the balance due and provided you with a detailed statement of how the balance accruedShe also advised you that the name cannot be changed on the account until the overdue balance is settledIn addition, she advised you that the balance due is $5, and the last payment received on the account was in June **, for $You state that you have been making payments directly to your mother Evandey Barrows; however, those payments are not reflected on the accountIf there are any payment discrepancies with our records, please contact [redacted] to have your account corrected There is currently a disconnection notice is still in effect for $2,213.31, which represents past due billsThis notice has been in effect since June **, In order to prevent your service from being turned off, payment should be made immediately and proof of payment must be received Sincerely, Con Edison Executive Action Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:ConEdison denied the claim to my insurance company as stated on the letter submmited, so, right now there is not negotiation between Insurance Coand ConEd regarding my claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they policy is unfair and they failed to accommodate service when service was perviously supplied They company failed and acknowledged they once provided service from the listed apartment but currently does not have records available It's been less the five years all records should be public They have 1st and 3rd floor on file it's completely unsatisfactory how the 2nd floor disappear from file In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

According to our records, a field crew addressed the issue at the premises on December *, A follcall was made to the customer on December *, to confirm that work was completed to the customer's satisfaction

*** [redacted] spoke with the customer on May **, 2016, and lowered the deposit amount being requested on the accountShe also established a payment agreement to allow the deposit amount to be paid in installments over four monthsThe customer was satisfied, and will be remitting a payment for $1,on May **, to bring the bill balance of the account to zero

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was assured by telephone and email that the issue of a balance due of $was resolved and credited to my account on February **, from a customer service representative, MrsR [redacted] My most recent statement dated March *, 2016, which I just received in the mail does not reflect thisThe statement claims there is a remaining balance of $According to your records (Revdex.comComplaint # [redacted] ) ConEdison stated they resolved the issue but they have not?? I hope this is published, shame on conEdisonI want a corrected bill statement reflecting the credit and the correct amount I owe for current electricity and gas usageI need a corrected bill before the next billing cycle because it is my only proof that they are resolving this issueClearly the emails do not reach the computers that generate the billThank You, [redacted] Sincerely, [redacted] ***