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Fully explained balance on acct and the difference between an amount reflecting on a disconnect notice and on the monthly billsAs per customer request I granted her a new agreement with lower terms as a new bill is being generated and customer needs additional time to bring account currentShe has my direct number should she needs further assistance going forward [redacted] was satisfied

Once the necessary documentation is received from the building by our Environmental Health and Safety group cycle meter readings can resume immediatelyThe scheduling for permanent repairs will take longer due to the nature of the work necessary; however, planning can begin to take place once the report is received

[redacted] ***, We have reviewed your inquiry and understand you are concerned with the timely receipt of your billsMrsP [redacted] attempted to contact you several times today to discuss your concern, but was unsuccessfulShe did leave a detailed voice message with her direct contact numberWe apologize for any confusion you may have experienced with receiving your billingCurrently your billing is up to date and the September bill of $is due before October **, Please reach out to MrsP [redacted] at ###-###-#### should you need further information in regards to your concern

MsB [redacted] spoke with MrG [redacted] on November **, and explained the charges on the account, including a transfer balance the customer questionedShe also emailed the customer a detailed statement for his records and review and waived all late payment charges assessed, in the amount of $ The customer's balance after all adjustments was $Since a new bill has been generated that balance is now overdue, payment for that amount should be made as soon as possibleIf MrG [redacted] has any questions he can contact MsB [redacted] at ###-###-####, or email us at [redacted]

As was stated in our prior responses the period of time the customer is being held resposible for is inline with the information she has provided both over the phone and in writing regarding the timeframe in, which she evicted the previous occupantWe have no additional information to add

MrC [redacted] spoke with [redacted] and explained the Company’s position on his most current claim, he understood why we can’t provide financial reimbursement for a power outage caused by a fallen treeMrC [redacted] offered to provide whatever information he may require to pursue putting in a claim with his home owners insurance policy, and provided his direct contact information in the event [redacted] has any additional questions Thank you Antoya ED [redacted] ***

In reviewing [redacted] ’s account we have confirmed she is no longer enrolled with an ESCO (Energy Service Company) provider as of and her account has been de-enrolled from direct payment as of March The last payments received were checks and received via regular mailThe last written correspondence we received from [redacted] was post marked and it contained a check # in the amount of $152.27, which paid her Con Edison balance in full as of We did not receive any bank statements to date

At the time of the receipt of this complaint [redacted] ***'s bill had already been temporarily adjusted by our Customer Service staff, on December *** [redacted] spoke with [redacted] on January [redacted] and explained the reason for the bill amount and advised that the customer reading provided further support the reading obtained on December ***A field appointment is scheduled for January [redacted] to ensure that the meter is recording properlyThe customer will be made aware of our findings after that appointment takes place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your previous response stated that the documents were forwarded to con Edison for notation on March *** Do you have an ETA on when this will be resolved? I do not want to close this Revdex.com case until all items of my concerns are addressedCome August it will be two years since con Edison has made a physical meter reading for our building.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Although under the current program eligibility requirements the customer does not qualify because he resides in a building that is larger than 1-family, we are in the process of trying to change this requirementSince he meets all other criteria, we are in the process of scheduling his appointmentHe has been contacted directly by the Program Manager of the Appliance Bounty Program

On January *, [redacted] reached out to the customer to further explain the adjustment that took place on the account, the customer was not available; however, a message was leftIn addition, due to the circumstances a credit of $592.70, which represents 25% of the adjusted bill balance following the actual reading, was applied to the accountThe current balance on the account is a credit of $If there are any further concerns [redacted] can be reached at ###-###-####

We apologize for any inconvenience that has been causedOur records indicate that permanent repairs were made, yesterday, July ***

[redacted] ***, MrsP [redacted] reviewed your inquiry and found you are eligible for an agreement on your account minus the deposit request of $She attempted to contact you, but was unsuccessful; voicemail is fullShe placed a day credit extension and noted your account to allow time for you to contact our Call Center at ###-###-#### and set up the agreementWe hope this resolves your concern

Dear Sir/Madam, To clarify, we have been receiving Electricity and Gas since moving in on September *We have NOT received ANY bill from ConEdison, despite providing all requested information and paperwork, so we have been unable to pay anything towards the service

Ms. R***, Ms. H***, and Ms. W [redacted] of our staff all attempted to contact Ms. Z [redacted] regarding her concerns. And, to discuss the steps being taken in response to her inquiry; however, all parties were unsuccessful. The bill in question of $4,081.29 was the result of long-term no access to the... meters at the premises, and over six years of the account being underestimated. Following an actual reading being obtained on January **, 2016 the billing was adjusted. On March **, 2015, after multiple attempts to speak with the customer over the phone we adjusted her bill; her current balance is $298.23. If Ms. Z [redacted] would like to get further detail on the adjustment she can contact Ms. H [redacted] at her earliest convenience at ###-###-####. The adjustment will be reflected on her next bill, which will be issued following her March **, 2016 meter reading date.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Phone records will reveal that this initial conversation I had with Con Edison told me that if I paid dollars I would be o.kwith disconnection until my bill was receivedOnce I received the Bill I immediately paid itMy records show that I pay ConEd monthly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We purchased a dinning room set back in Sept 2013, along with a year warranty In Sept of I had a service call guy come out to look at the chairs and they told my father in law that they would take pics and to call when they are rip completely After calling for about weeks and getting the run around I finally spoke to a nancy or norma who told me that they could replace my chairs but the chairs would not match When I explained that is not acceptable she said well you are lucky that I am willing to do that so I asked for a manger to call meIts been since OCt and I can't get any one to call me back or replace the furintureI've been calling the warehouse but no one answerswhen I called billing/customer service they tell me someone should call back within hours can someone please help

We apologize for the continued inconvenienceOur records indicate that a complaint was made with the New York State Public Service Commission on October **, The account is currently under reviewWe will make our records available

MsR [redacted] spoke with [redacted] and explained in detail the bills and payment plan set up on the accountShe was under the impression the $deposit was recently addedMsR [redacted] explained it is the same deposit that was assessed onto the account when the service was disconnected, due to non-payment, in August of [redacted] was advised a payment of $to bring the agreement current and by an additional payment of $is due to keep the agreement from voidingMsR [redacted] also offered to waive the deposit if she brings the account current by paying either the overdue bills for $or the full balance of $She stated will continue with the payment plan for now [redacted] thanked MsR [redacted] for the explanationMsR [redacted] also provided her direct number should [redacted] decides to pay the full amount of the bills to have the deposit waived or for any further questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Im sorry to hear that but, I provided my cell phone number which is ###-###-####, I did not receive any missed calls from any unknown numbersPerhaps she dialed the wrong numberThat is the only number that I can be reached atPlease have her try to call me again I really need this matter resolved as soon as possible.Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]